Towards the Safety of Human-in-the-Loop Robotics: Challenges and Opportunities for Safety Assurance of Robotic Co-Workers

The success of the human-robot co-worker team in a flexible manufacturing environment where robots learn from demonstration heavily relies on the correct and safe operation of the robot. How this can be achieved is a challenge that requires addressing both technical as well as human-centric research questions. In this paper we discuss the state of the art in safety assurance, existing as well as emerging standards in this area, and the need for new approaches to safety assurance in the context of learning machines. We then focus on robotic learning from demonstration, the challenges these techniques pose to safety assurance and indicate opportunities to integrate safety considerations into algorithms "by design". Finally, from a human-centric perspective, we stipulate that, to achieve high levels of safety and ultimately trust, the robotic co-worker must meet the innate expectations of the humans it works with. It is our aim to stimulate a discussion focused on the safety aspects of human-in-the-loop robotics, and to foster multidisciplinary collaboration to address the research challenges identified

Exploiting the Use of Cooperation in Self-Organizing Reliable Multiagent Systems

In this paper, a novel and cooperative approach is exploited introducing a self-organizing engine to achieve high reliability and availability in multiagent systems. The Adaptive Multiagent Systems theory is applied to design adaptive groups of agents in order to build reliable multiagent systems. According to this theory, adaptiveness is achieved via the cooperative behaviors of agents and their ability to change the communication links autonomously. In this approach, there is not a centralized control mechanism in the multiagent system and there is no need of global knowledge of the system to achieve reliability. This approach was implemented to demonstrate its performance gain in a set of experiments performed under different operating conditions. The experimental results illustrate the effectiveness of this approach

A Complexity-Based Approach to Intra-Organizational Team Selection

Early studies recognized the significance of team's work capacity and suggested the selection of team members based on individual skills and performance in alignment with task characteristics. The equitable team selection method, for example, assigns people to different tasks with even skill distributions for the best overall performance. Recent advancement in organization science also identifies the importance of contextual skills. However, work teams are complex adaptive systems with interdependence between workers and social environment, and exhibit surprising, nonlinear behavior. Optimizing individual stages without taking organizational complexity into account is unlikely to yield a high performing new combination of teams. The objectives of this study can be stated as: a) Utilizing complex system theory to better understand the processes of team selection including forming teams with considering worker's interdependence and replacing the unsuitable members through a time frame; b) Comparing different team selection methods, including random selection, equity method, using knowledge of interdependence in different economic conditions through simulation; c) Comparing different policies of replacing members of teams. This study utilizes a computational model to understand the complexity of project team selection and to examine how diversity of capability and interdependence between workers to effect team performance in different economic conditions. The NK model, a widely used theory for complex systems is utilized here to illustrate the worker's interdependence and fed into an Agent-Based Model. This study uses a small design firm as a case implementation to examine the performance of a variety of team selection approaches and replacement policies. Project data, task assignment, and individual and team performance information were collected for the period of 2009-2011. The simulation results show that while the equity selection method can increase the diversity of capabilities of teams, the net performance is often worse than optimizing worker interdependencies. This study suggests that managers should protect their higher-performing workers with minimal interdependence disruption when they considered team selection. Thus taking the advantages and disadvantages of all three policies into account, transferring low contributors or least supported members are recommended to be enacted before hiring new workers to avoid this last policy's especially large additional costs

Robustness - a challenge also for the 21st century: A review of robustness phenomena in technical, biological and social systems as well as robust approaches in engineering, computer science, operations research and decision aiding

Notions on robustness exist in many facets. They come from different disciplines and reflect different worldviews. Consequently, they contradict each other very often, which makes the term less applicable in a general context. Robustness approaches are often limited to specific problems for which they have been developed. This means, notions and definitions might reveal to be wrong if put into another domain of validity, i.e. context. A definition might be correct in a specific context but need not hold in another. Therefore, in order to be able to speak of robustness we need to specify the domain of validity, i.e. system, property and uncertainty of interest. As proofed by Ho et al. in an optimization context with finite and discrete domains, without prior knowledge about the problem there exists no solution what so ever which is more robust than any other. Similar to the results of the No Free Lunch Theorems of Optimization (NLFTs) we have to exploit the problem structure in order to make a solution more robust. This optimization problem is directly linked to a robustness/fragility tradeoff which has been observed in many contexts, e.g. 'robust, yet fragile' property of HOT (Highly Optimized Tolerance) systems. Another issue is that robustness is tightly bounded to other phenomena like complexity for which themselves exist no clear definition or theoretical framework. Consequently, this review rather tries to find common aspects within many different approaches and phenomena than to build a general theorem for robustness, which anyhow might not exist because complex phenomena often need to be described from a pluralistic view to address as many aspects of a phenomenon as possible. First, many different robustness problems have been reviewed from many different disciplines. Second, different common aspects will be discussed, in particular the relationship of functional and structural properties. This paper argues that robustness phenomena are also a challenge for the 21st century. It is a useful quality of a model or system in terms of the 'maintenance of some desired system characteristics despite fluctuations in the behaviour of its component parts or its environment' (s. [Carlson and Doyle, 2002], p. 2). We define robustness phenomena as solution with balanced tradeoffs and robust design principles and robustness measures as means to balance tradeoffs. --

Analysing the role of complexity in explaining the fortunes of technology programmes : Empirical application of the NASSS framework

© The Author(s). 2018 Open Access This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.Background: Failures and partial successes are common in technology-supported innovation programmes in health and social care. Complexity theory can help explain why. Phenomena may be simple (straightforward, predictable, few components), complicated (multiple interacting components or issues) or complex (dynamic, unpredictable, not easily disaggregated into constituent components). The recently published NASSS framework applies this taxonomy to explain Non-adoption or Abandonment of technology by individuals and difficulties achieving Scale-up, Spread and Sustainability. This paper reports the first empirical application of the NASSS framework. Methods: Six technology-supported programmes were studied using ethnography and action research for up to 3 years across 20 health and care organisations and 10 national-level bodies. They comprised video outpatient consultations, GPS tracking technology for cognitive impairment, pendant alarm services, remote biomarker monitoring for heart failure, care organising software and integrated case management via data warehousing. Data were collected at three levels: micro (individual technology users), meso (organisational processes and systems) and macro (national policy and wider context). Data analysis and synthesis were guided by socio-technical theories and organised around the seven NASSS domains: (1) the condition or illness, (2) the technology, (3) the value proposition, (4) the adopter system (professional staff, patients and lay carers), (5) the organisation(s), (6) the wider (institutional and societal) system and (7) interaction and mutual adaptation among all these domains over time. Results: The study generated more than 400 h of ethnographic observation, 165 semi-structured interviews and 200 documents. The six case studies raised multiple challenges across all seven domains. Complexity was a common feature of all programmes. In particular, individuals' health and care needs were often complex and hence unpredictable and 'off algorithm'. Programmes in which multiple domains were complicated proved difficult, slow and expensive to implement. Those in which multiple domains were complex did not become mainstreamed (or, if mainstreamed, did not deliver key intended outputs). Conclusion: The NASSS framework helped explain the successes, failures and changing fortunes of this diverse sample of technology-supported programmes. Since failure is often linked to complexity across multiple NASSS domains, further research should systematically address ways to reduce complexity and/or manage programme implementation to take account of it.Peer reviewedFinal Published versio

The Partner Modelling Questionnaire: A validated self-report measure of perceptions toward machines as dialogue partners

Recent work has looked to understand user perceptions of speech agent capabilities as dialogue partners (termed partner models), and how this affects user interaction. Yet, currently partner model effects are inferred from language production as no metrics are available to quantify these subjective perceptions more directly. Through three studies, we develop and validate the Partner Modelling Questionnaire (PMQ): an 18-item self-report semantic differential scale designed to reliably measure people's partner models of non-embodied speech interfaces. Through principal component analysis and confirmatory factor analysis, we show that the PMQ scale consists of three factors: communicative competence and dependability, human-likeness in communication, and communicative flexibility. Our studies show that the measure consistently demonstrates good internal reliability, strong test-retest reliability over 12 and 4-week intervals, and predictable convergent/divergent validity. Based on our findings we discuss the multidimensional nature of partner models, whilst identifying key future research avenues that the development of the PMQ facilitates. Notably, this includes the need to identify the activation, sensitivity, and dynamism of partner models in speech interface interaction.Comment: Submitted (TOCHI

Redesigning the Commercial Organization of CSX: An Organizational Portfolio Analysis

In 2001, CSX Corporation (CSX) reorganized the structure of its merchandise commercial group from separate groups managing each commodity-based line of business to a more functionally structured organization. The move was intended to provide greater controls and expertise required to compete successfully in a new, post-merger environment. This paper details the former and redesigned organizational structure of CSX’s railroad business. It also describes the study and analytic techniques used to support the change. Organizational Portfolio Analysis is used to examine the interconnections among the external markets and the performance fluctuations of each line of business, in order to better comprehend management's challenges, as well as to examine the internal interconnections among the lines of businesses to distinguish between areas of autonomy and synergy