Considering the User in the Wireless World

The near future promises significant advances in communication capabilities, but one of the keys to success is the capability understanding of the people with regards to its value and usage. In considering the role of the user in the wireless world of the future, the Human Perspective Working Group (WG1) of the Wireless World Research Forum has gathered input and developed positions in four important areas: methods, processes, and best practices for user-centered research and design; reference frameworks for modeling user needs within the context of wireless systems; user scenario creation and analysis; and user interaction technologies. This article provides an overview of WG1's work in these areas that are critical to ensuring that the future wireless world meets and exceeds the expectations of people in the coming decades

Living Lab Research Landscape: From User Centred Design and User Experience towards User Cocreation

International audienceNew paradigms, such as Open Innovation (Chesbrough, 2003) and Web 2.0 (O'Reilly, 2004) as well as Living Labs operating as a User Centred Open Innovation Ecosystem (Pallot, 2009), promote a more proactive role of users in the R&D process. However, a number of existing methods for involving users are abundantly described in the literature, such as Lead User (Von Hippel, 2005), User Driven Innovation (Von Hippel, 1986), User Centred Design (Von Hippel, 2005) and User Created Content (O'Reilly, 1998) as well as User Co-Creation (Prahalad & Ramaswamy, 2000). This paper explores the domain landscape of Living Lab research, based on the landscape of human-centred design research (Sanders & Stappers, 2008; Sanders, 2008) and later introduced in the domain of Living Lab research (Mulder & Stappers, 2009). It also discusses the links with existing theories such as Social Capital Theory (Nahapiet and Ghoshal, 1998) and Social Cognitive Theory (Bandura, 1986) as well as Socio-Emotional Intelligence Theory (Goleman, 1998). It also explores the creation of User Group Experience concept for bringing the socio-emotional perspective (Norman, 1995; 1998; 2004; 207; Goleman, 1998) into User Experience (Fleming, 1998) that appears too much focusing on individual users and usability.Cet article présente une cartographie des recherches menées en lien avec les living labs

Human behaviour modelling in complex socio-technical systems : an agent based approach

For many years we have been striving to understand human behaviour and our interactions with our socio-technological environment. By advancing our knowledge in this area, we have helped the design of new or improved work processes and technologies. Historically, much of the work in analysing social interactions has been conducted within the social sciences. However, computer simulation has brought an extra tool in trying to understand and model human behaviours. Using an agent based approach this presentation describes my work in constructing computational models of human behaviour for informing design through simulation. With examples from projects in two main application areas of crisis and emergency management, and energy management I describe how my work addresses some main issues in agent based social simulation. The first concerns the process by which we develop these models. The second lies in the nature of socio-technical systems. Human societies are a perfect example of a complex system exhibiting characteristics of self-organisation, adaptability and showing emergent phenomena such as cooperation and robustness. I describe how complex systems theory may be applied to improve our understanding of socio-technical systems, and how our micro level interactions lead to emergent mutual awareness for problem-solving. From agent based simulation systems I show how context awareness may be modelled. Looking forward to the future, I discuss how the increasing prevalence of artificial agents in our society will cause us to re-examine the new types of interactions and cooperative behaviours that will emerge.Depuis de nombreuses années, nous nous sommes efforcés de comprendre le comportement humain et nos interactions avec l'environnement sociotechnique. Grâce à l'avancée de nos connaissances dans ce domaine, nous avons contribué à la conception de technologies et de processus de travail nouveaux ou améliorés. Historiquement, une part importante du travail d'analyse des interactions sociales fut entreprise au sein des sciences sociales. Cependant, la simulation informatique a apporté un nouvel outil pour tenter de comprendre et de modéliser les comportements humains. En utilisant une approche à base d'agents, cette présentation décrit mon travail sur la construction de modèles informatiques du comportement humain pour guider la conception par la simulation. A l'aide d'exemples issus de projets des deux domaines d'application que sont la gestion des crises et de l'urgence et la gestion de l'énergie, je décris comment mon travail aborde certains problèmes centraux à la simulation sociale à base d'agents. Le premier concerne le processus par lequel nous développons ces modèles. Le second problème provient de la nature des systèmes sociotechniques. Les sociétés humaines constituent un exemple parfait de système complexe possédant des caractéristiques d'auto-organisation et d'adaptabilité, et affichant des phénomènes émergents tels que la coopération et la robustesse. Je décris comment la théorie des systèmes complexes peut être appliquée pour améliorer notre compréhension des systèmes sociotechniques, et comment nos interactions au niveau microscopique mènent à l'émergence d'une conscience mutuelle pour la résolution de problèmes. A partir de systèmes de simulation à base d'agents, je montre comment la conscience du contexte peut être modélisée. En terme de perspectives, j'expliquerai comment la hausse de la prévalence des agents artificiels dans notre société nous forcera à considérer de nouveaux types d'interactions et de comportements coopératifs

Control of HVAC system comfort by sampling

The sampling of the users comfort, allows observing and predicting the level of comfort on the HVAC (heating, ventilation, and air conditioning) systems. The development of online sampling systems assists in the recognition of the behavior patterns that occur in the offices. This paper presents a user-friendly tool designed and developed in order to make easier knowledge extraction and representation to make possible decisions about which demand that must prevail, the user comfort or saving into a central system. This decision may depend on the occupation and feeling of comfort of its occupants. Some studies have put neutral thermal conditions outside the ranges of comfort of the ASHRAE standard. The actual rules of the HVAC systems are based on studies carried out on specific populations in a specific space, which are not valid in certain situations. This is a dynamic idea of the comfort based in real data. The methodology used provides important and useful information to be able to select the comfort set-point of the rooms of a central heating system without the need to use fixed values based on programmed time schedules or any other methodology. The response to comfort in an area of a building throughout the day can be seen in this study. The users were assessed using a standard set of key questions in order to measure the level of satisfaction with environmental factors, thanks to a questionnaire of imprecise answers. We seek an improvement in the building users, regardless of their particularities

Sustainable technologies for older adults

: The exponential evolution of technology and the growth of the elderly population are two phenomena that will inevitably interact with increasing frequency in the future. This paper analyses scientific literature as a means of furthering progress in sustainable technology for senior living. We carried out a bibliometric analysis of papers published in this area and compiled by the Web of Science (WOS) and Scopus, examining the main participants and advances in the field from 2000 to the first quarter of 2021. The study describes some interesting research projects addressing three different aspects of older adults’ daily lives—health, daily activities and wellbeing—and policies to promote healthy aging and improve the sustainability of the healthcare system. It also looks at lines of research into transversal characteristics of technology. Our analysis showed that publications mentioning sustainability technologies for older adults have been growing progressively since the 2000s, but that the big increase in the number of research works in this area took place during the period 2016–2021. These more recent works show a tendency to study those factors that improve healthy aging, ensure the social inclusion of the elderly through technology and prolong the time in which they can live independent lives thanks to smart environments. Current research gaps in the literature are also discussed.: This work was funded by the Spanish Ministry of Economy, Industry and Competitiveness, (CSO2017-86747-R) and supported in part by the FEDER/Ministerio de Ciencia, Innovación y Universidades-Agencia Estatal de Investigación, through the Smartlet and H2O Learn Projects under Grants TIN2017-85179-C3-1-R and PID2020-112584RB-C31, and in part by the Madrid Regional Government through the e-Madrid-CM Project under Grant S2018/TCS-4307