Post-bureaucracy and reanimating public governance: A discourse and practice of continuity?

Purpose 'Seeks to examine changes in the environment in which public policy and public management operate and the claim that bureaucracy has been replaced by post-bureaucracy as a result of these changes. Design/methodology/approach – It proposes reanimated public governance as a concept that occupies the space between public administration and restructured public governance (including reinvented government and New Public Management (NPM). Rather than accepting the existence of post-bureaucracy, per se, the paper argues that there has been a process of extending bureaucracy that cuts across public and non-public boundaries rather than the development of post-bureaucracy per se. Findings – In examining the claims for post-bureaucracy, we are witnessing a discourse and practice of continuity rather than difference. The need for economies of scale and scope, standardisation and the existence of indivisibilities in public services suggest that public sector reforms and proposals for new governance models establish extended or flexible forms of bureaucracy rather than post-bureaucratic organisational forms. Attempts to introduce ICT-based services and the need for regulatory agencies to oversee the contracts with private and non-profit service providers reinforce these findings. Research limitations/implications – The arguments in this paper are based on marshalling the literature and debates surrounding public sector reform to advance a central thesis. It draws on real world examples but does not advance direct empirical evidence. There is scope for internationally comparative case-studies of different public service functions and discourses and practices in different countries Practical implications – Policy makers and managers should treat the clarion call of post-bureaucracy as a way of liberating public services from a lack of creativity, innovation and accountability with healthy scepticism. In particular, the view that public sector reforms through post-bureaucratic re-organisation will lead to efficiencies is one to be challenged. Reforms in any service driven organisations are not zero-cost and any implied operational cost saving should be considered against increased transaction costs. Originality/value – There have been heroic claims made for post-bureaucracy in many organisations enabled by developments associated with the concepts of information society and knowledge society. By locating public sector reforms under the rubric of 'restructured public governance' a deeper investigation of the implications for the discourses and practices associated with public sector reform is advanced

Generating citizen trust in e-government using a trust verification agent: A research note

Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen’s take-up of online public sector services or engagement with public decision and policy making. A citizen’s decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual “trust” decisions by providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool – a trust verification agent (TVA) - that can take an agency’s security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state their concerns and obtain an evaluation of the agency’s provision in appropriate “citizen friendly” language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council, UK (grant GR/T27020/01

Generating citizen trust in e-government using a trust verification agent: A research note

Generating Citizen Trust in e-Government using a Trust Verification AgentThis is an eGISE network paper. It is motivated by a concern about the extent to which trust issues inhibit a citizen’s take-up of online public sector services or engagement with public decision and policy making. A citizen’s decision to use online systems is influenced by their willingness to trust the environment and agency involved. This project addresses one aspect of individual “trust” decisions by providing support for citizens trying to evaluate the implications of the security infrastructure provided by the agency. Based on studies of the way both groups (citizens and agencies) express their concerns and concepts in the security area, the project will develop a software tool – a trust verification agent (TVA) - that can take an agency’s security statements (or security audit) and infer how effectively this meets the security concerns of a particular citizen. This will enable citizens to state their concerns and obtain an evaluation of the agency’s provision in appropriate “citizen friendly” language. Further, by employing rule-based expert systems techniques the TVA will also be able to explain its evaluation.Engineering and Physical Sciences Research Council-UK (grant GR/T27020/01

Clinical governance: striking a balance between checking and trusting

Clinical governance emerged as one of the big ideas central to the latest round of health reforms. It places with health care managers, for the first time, a statutory duty for quality of care on an equal footing with the pre-existing duty of financial responsibility (Warden 1998). Clinical governance tries to encourage an appropriate emphasis on the quality of clinical services by locating the responsibility for that quality along defined lines of accountability. This paper explores some of the implications of clinical governance using the economic perspective of principal-agent theory. It examines the ways in which principals seek to overcome the potential for agent opportunism either by reducing asymmetries of information (for example, by using performance data) or by aligning objective functions (for example, by creation of a shared quality culture). As trust and mutuality (or their absence) underpin all principal-agent relationships these issues lie at the heart of the discussion. The analysis emphasises the need for a balance between techniques that seek to compel performance improvements (through externally applied measurement and management), and approaches that trust to intrinsic professional motivation to deliver high quality services. Of crucial importance in achieving this balance is the creation and maintenance of the right organisational culture.governance

Social capital, transition in agriculture, and economic organisation: a theoretical perspective

Social capital is defined as the shared knowledge, trust, and culture, embodied in the structural forms of networks and other stable inter-agent relationships. Social capital has been shown to be more difficult to build than economic capital, and to have greater beneficial effects for community as a whole. The relevance of the social capital concept for transitional agenda is explained by the increasing responsibility of private collective action and grass-roots decisions in managing the business activities in agriculture, since this is required by the more democratic foundations of the market economy. Different forms of business organisations are shown to be differentially but consistently associated with social capital, with the major social capital dependent organisational form being the cooperative. The growing complexity of inter-agent relations (particularly in transitional context) causes the increasing amount of economic responsibility being transferred from authority-based to social capital-based forms of economic organisation, i.e. from markets and hierarchies, based mainly on economic capital, to networks with their primary accent on social capital. The social capital-based organisation in agriculture is particularly important in view of its industry-specific limitations and is represented mainly by cooperatives and farmers associations. The optimal role of the government is to invest in social capital in order to enable rural communities to solve their problems by means of private collective action (self-organisation), rather than attempt to substitute the latter. -- G E R M A N V E R S I O N: Sozialkapital wird definiert als geteiltes Wissen, Vertrauen und gemeinsame Kultur, eingebettet in Netzwerkstrukturen und andere stabile Beziehungen zwischen Agenten. Es hat sich gezeigt, dass Sozialkapital schwieriger aufzubauen ist als ökonomisches Kapital und dass es größere Auswirkungen auf die Gemeinschaft als Ganzes hat. Die Relevanz des Sozialkapital-Konzeptes für die Agenda der Transformationsländer wird erklärt durch die wachsende Verantwortung von privaten, kollektiven Handlungen und Basisentscheidungen beim landwirtschaftlichen Betriebsmanagement, wie es für die demokratischen Strukturen der Marktwirtschaft erforderlich ist. Verschiedene Betriebsformen sind unterschiedlich, jedoch durchweg verbunden mit Sozialkapital. Die landwirtschaftlichen Produktionsgenossen-schaften erweisen sich dabei als am meisten abhängig von Sozialkapital. Die wachsende Komplexität der Inter-Agenten-Beziehungen (insbesondere im Kontext des Transformationsprozesses) bewirkt, dass ein steigender Anteil ökonomischer Verantwortung von autoritätsbasierten zu sozialkapital-basierten Organisationsformen übergeht, d. h. von Märkten und Hierarchien, die vor allem auf ökonomischen Kapital basieren, zu Netzwerken mit dem Schwerpunkt auf Sozialkapital. Die sozialkapitalbasierten Organisationen in der Landwirtschaft werden hauptsächlich durch Genossenschaften und Bauernverbände repräsentiert und sind besonders wichtig in Hinblick auf ihre industriespezifischen Beschränkungen. Politische Maßnahmen sollten Investitionen in Sozialkapital unterstützen, um ländliche Gemeinden zu befähigen, ihre Probleme durch private, kollektive Handlungen (Selbstorganisation), anstatt zu versuchen, diese zu ersetzen.social capital,agricultural cooperative,economic organisation,Sozialkapital,Agrargenossenschaft,ökonomische Organisation

Development of an Integrated Governance Strategy for the Voluntary and Community Sector

This report on governance provides a framework for thinking about how policy makers, funders,regulators and advisers can all work with Board members and staff to enhance the effectiveness of nonprofit organisations. It was commissioned by the Active Community Unit (ACU) of the Home Office, in parallel with other reviews designed to improve the capacity of the voluntary and community sector, at a time when the sector plays an increasingly important role in the delivery of services using public funds. That role has recently been investigated in two Government reports, the Cross Cutting Review carried out by the Treasury, and the Strategy Unit review of charities and nonprofits. Our report proposes actions of three types: some that can be taken immediately, some that require further discussion with key interests, and some integration with the other ACU reviews. Taken together they provide the starting point for an evolving strategy to improve governance across the sector. We recommend ACU chairs a group charged with the responsibility for planning and implementing this. Our focus is on governance as 'the systems and processes concerned with ensuring the overall direction, supervision and accountability of an organisation'. This is often taken to mean the way that a Board, management committee or other governing body steers the overall development of an organisation, where day-to-day management is in the hands of staff or volunteers. Sometimes, of course, the committee and volunteers are the same. They – like all governing bodies – have to balance the interests of the organisation and those they are trying to serve, while being conscious of financial and legal responsibilities, and the requirements of funders and other supporters

Infrastructure transitions toward sustainability: a complex adaptive systems perspective

To ensure infrastructure assets are procured and maintained by government on behalf of citizens, appropriate policy and institutional architecture is needed, particularly if a fundamental shift to more sustainable infrastructure is the goal. The shift in recent years from competitive and resource-intensive procurement to more collaborative and sustainable approaches to infrastructure governance is considered a major transition in infrastructure procurement systems. In order to better understand this transition in infrastructure procurement arrangements, the concept of emergence from Complex Adaptive Systems (CAS) theory is offered as a key construct. Emergence holds that micro interactions can result in emergent macro order. Applying the concept of emergence to infrastructure procurement, this research examines how interaction of agents in individual projects can result in different industry structural characteristics. The paper concludes that CAS theory, and particularly the concept of ‘emergence’, provides a useful construct to understand infrastructure procurement dynamics and progress towards sustainability