2,265 research outputs found

    Linking language and emotion: how emotion is understood in language comprehension, production and prediction using psycholinguistic methods

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    Emotions are an integral part of why and how we use language in everyday life. We communicate our concerns, express our woes, and share our joy through the use of non-verbal and verbal language. Yet there is a limited understanding of when and how emotional language is processed differently to neutral language, or of how emotional information facilitates or inhibits language processing. Indeed, various efforts have been made to bring back emotions into the discipline of psycholinguistics in the last decade. This can be seen in many interdisciplinary models focusing on the role played by emotion in each aspect of linguistic experience. In this thesis, I answer this call and pursue questions that remain unanswered in psycholinguistics regarding its interaction with emotion. The general trend that I am using to bring emotion into psycholinguistic research is straightforward. Where applicable and relevant, I use well-established tasks or paradigms to investigate the effects of emotional content in language processing. Hence, I focused on three main areas of language processing: comprehension, production and prediction. The first experimental chapter includes a series of experiments utilising the Modality Switching Paradigm to investigate whether sentences describing emotional states are processed differently from sentences describing cognitive states. No switching effects were found consistently in my 3 experiments. My results suggest that these distinct classes of interoceptive concepts, such as ‘thinking’ or ‘being happy’, are not processed differently from each other, suggesting that people do not switch attention between different interoceptive systems when comprehending emotional or cognitive sentences. I discuss the implications for grounded cognition theory in the embodiment literature. In my second experimental chapter, I used the Cumulative Semantic Interference Paradigm to investigate these two questions: (1) whether emotion concepts interfere with one another when repeatedly retrieved (emotion label objects), and (2) whether similar interference occurs for concrete objects that share similar valence association (emotion-laden objects). This could indicate that people use information such as valence and arousal to group objects in semantic memory. I found that interference occurs when people retrieve direct emotion labels repeatedly (e.g., “happy” and “sad”) but not when they retrieve the names of concrete objects that have similar emotion connotations (e.g., “puppy” and “rainbow”). I discuss my findings in terms of the different types of information that support representation of abstract vs. concrete concepts. In my final experimental chapter, I used the Visual World Paradigm to investigate whether the emotional state of an agent is used to inform predictions during sentence processing. I found that people do use the description of emotional state of an agent (e.g., “The boy is happy”) to predict the cause of that affective state during sentence processing (e.g., “because he was given an ice-cream”). A key result here is that people were more likely to fixate on the emotionally congruent objects (e.g., ice-cream) compared to incongruent objects (e.g., broccoli). This suggests that people rapidly and automatically inform predictions about upcoming sentence information based on the emotional state of the agent. I discuss our findings as a novel contribution to the Visual World literature. I conducted a diverse set of experiments using a range of established psycholinguistic methods to investigate the roles of emotional information in language processing. I found clear results in the eye-tracking study but inconsistent effects in both switching and interference studies. I interpret these mixed findings in the following way: emotional content does not always have effects in language processing and that effect are most likely in tasks that explicitly require participants to simulate emotion states in some way. Regardless, not only was I successful in finding some novel results by extending previous tasks, but I was also able to show that this is an avenue that can be explored more to advance the affective psycholinguistic field

    Experience, evidence and what counts in UK music therapy – an arts-based autoethnographic study

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    The field of music therapy is not bland: therapists train because of deep belief in the dignity of people and the power of music; participants begin therapy because something significantly challenging is present in their lives; fundraisers share stories which are painful, life affirming, uncomfortable; receptionists juggle quiet spaces with loud spaces with stimulation without sensory triggers; carers listen, absorb, give and give some more, often beyond the limits of their energy. And pulse and meter and melody and dynamics and bodies and voices and wood and skin and metal are the raw materials.However, it might be argued that the search for evidence in music therapy has led to something akin to a parallel reality, - one in which measured, analytical reporting of certain aspects of the work is shared, often in official documents. The vital, sensory, embodied, relational experience which is music making, and which lies at the heart of the therapy is rendered in careful and dispassionate text. There are good reasons for this, and for the steady growth of ‘evidence-based practice’, which lie in the history of the profession and its search for validation. Yet the evidence which is shared in these texts has tended to become increasingly disconnected from many features of the musical therapeutic encounter that music therapists value.In this study, conceived from a critical realist perspective, I ask ‘what is experience in music therapy’, ‘what is evidence in music therapy’, ‘are evidence and experience in fact the same thing, or could they be’? I look at my own experiences, and evidencing of these experiences, gained across 24 years of working as a music therapist. In so doing, I find I cannot maintain a single role or persona. Unexpectedly, in the course of this reflexive exploration, four Roles arrive noisily and will not go away (Music Therapist, Researcher, Musician and Carer). They debate, argue and probe at the heart of what counts, and at the cultures of music therapy which systematise and perpetuate what counts. They consider the turn to evidence-based practice in music therapy and ask ‘what is the evidence of’, and ‘does this make sense to insiders, outsiders, either, both’?This multivocal, dialogical approach allows me to adopt the different positions taken by each of the four Roles as they ask ‘does this make sense to me’, and to advocate for culture change in both music therapy and academia. It resonates with the focus of this research – experience, evidence and what counts in music therapy, and invites various different methodological approaches - autoethnography, arts-based research, phenomenology, and Aesthetic Critical Realism which is introduced to the field of music therapy for the first time. A complex web of different kinds of experience and evidence emerges through poems, stories, vignettes, images and mobile making and results in a concept of four phases of experience, leads to defined categories of different kinds of experience, and to the proposition that in music therapy, experience is evidence of personhood.The thesis is relational: those engaging with it are part of the network of experiences in the field of music therapy, because I conceptualise this field as including all musical, logistical, contractual, academic, public and informal encounters of all stakeholders, from participants to next-door neighbours. Because you are engaging with this thesis, I regard you as a Collaborator, but it is not necessary for you to be familiar with the field. Thank you for your involvement

    Conversations on Empathy

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    In the aftermath of a global pandemic, amidst new and ongoing wars, genocide, inequality, and staggering ecological collapse, some in the public and political arena have argued that we are in desperate need of greater empathy — be this with our neighbours, refugees, war victims, the vulnerable or disappearing animal and plant species. This interdisciplinary volume asks the crucial questions: How does a better understanding of empathy contribute, if at all, to our understanding of others? How is it implicated in the ways we perceive, understand and constitute others as subjects? Conversations on Empathy examines how empathy might be enacted and experienced either as a way to highlight forms of otherness or, instead, to overcome what might otherwise appear to be irreducible differences. It explores the ways in which empathy enables us to understand, imagine and create sameness and otherness in our everyday intersubjective encounters focusing on a varied range of "radical others" – others who are perceived as being dramatically different from oneself. With a focus on the importance of empathy to understand difference, the book contends that the role of empathy is critical, now more than ever, for thinking about local and global challenges of interconnectedness, care and justice

    La Forma del cáncer: Socialización y representación visual de la enfermedad en Instagram

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    Social media platforms like Instagram are a source of information and support for cancer patients. On this platform, millions of images shared by patients, organisations and the general public give shape to the social imagination of one of the most feared illnesses around the world. This thesis proposes a method to identify and obtain images of cancer from Instagram, a social media that in 2022 remains nearly inaccessible to research. Through a transdisciplinary lens, it combines the sociology of everyday life, visual sociology and methodologies from social media analysis to discover visual patterns in the images and find alternative discourses. The results show the variety of visual resources that patients use to communicate their illness and support the construction of their identity. They also show how Instagram’s economy of affection favours the publication of positive images, aligned with the discourse of survivorship, while they hamper the expression of other experiences. It concludes with the proposal for a new regime in the communication of cancer, based on the concept of socialisation.Las redes sociales visuales como Instagram son una fuente de información y apoyo para pacientes de cáncer. En esta red, millones de imágenes compartidas por pacientes, organizaciones y por el público general configuran la imaginación social de una de las enfermedades más temidas en todo el mundo. Esta tesis plantea una metodología para extraer y estudiar imágenes de esta red, prácticamente inaccesible para la investigación en 2022, y para su codificación. A través de un enfoque transdisciplinar, combina la sociología de la vida cotidiana, la sociología visual y las metodologías del análisis de redes sociales para descubrir patrones visuales en las imágenes de cáncer e identificar discursos alternativos. Los resultados muestran la variedad de recursos visuales que utilizan los pacientes de cáncer para comunicar su enfermedad y apoyar un proceso de construcción de la identidad. Muestran también cómo la economía afectiva de esta plataforma favorece la publicación de imágenes positivas y alineadas con el discurso de la supervivencia, mientras que supone un reto para visibilizar otras experiencias. Concluye con la propuesta de un nuevo modelo de comunicación sobre cáncer, basado en el concepto de la socialización.Departamento de Sociología y Trabajo SocialDoctorado en Investigación Transdisciplinar en Educació

    Talking about personal recovery in bipolar disorder: Integrating health research, natural language processing, and corpus linguistics to analyse peer online support forum posts

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    Background: Personal recovery, ‘living a satisfying, hopeful and contributing lifeeven with the limitations caused by the illness’ (Anthony, 1993) is of particular value in bipolar disorder where symptoms often persist despite treatment. So far, personal recovery has only been studied in researcher-constructed environments (interviews, focus groups). Support forum posts can serve as a complementary naturalistic data source. Objective: The overarching aim of this thesis was to study personal recovery experiences that people living with bipolar disorder have shared in online support forums through integrating health research, NLP, and corpus linguistics in a mixed methods approach within a pragmatic research paradigm, while considering ethical issues and involving people with lived experience. Methods: This mixed-methods study analysed: 1) previous qualitative evidence on personal recovery in bipolar disorder from interviews and focus groups 2) who self-reports a bipolar disorder diagnosis on the online discussion platform Reddit 3) the relationship of mood and posting in mental health-specific Reddit forums (subreddits) 4) discussions of personal recovery in bipolar disorder subreddits. Results: A systematic review of qualitative evidence resulted in the first framework for personal recovery in bipolar disorder, POETIC (Purpose & meaning, Optimism & hope, Empowerment, Tensions, Identity, Connectedness). Mainly young or middle-aged US-based adults self-report a bipolar disorder diagnosis on Reddit. Of these, those experiencing more intense emotions appear to be more likely to post in mental health support subreddits. Their personal recovery-related discussions in bipolar disorder subreddits primarily focussed on three domains: Purpose & meaning (particularly reproductive decisions, work), Connectedness (romantic relationships, social support), Empowerment (self-management, personal responsibility). Support forum data highlighted personal recovery issues that exclusively or more frequently came up online compared to previous evidence from interviews and focus groups. Conclusion: This project is the first to analyse non-reactive data on personal recovery in bipolar disorder. Indicating the key areas that people focus on in personal recovery when posting freely and the language they use provides a helpful starting point for formal and informal carers to understand the concerns of people diagnosed with bipolar disorder and to consider how best to offer support

    Qualitative analysis of online reviews of users of hospitality services

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    Савремено друштво се све више ослања на акумулирана мишљења којa могу да пронађу на интернету. Допринос корисника на технолошким платформама омогућава олакшану интеракцију између истомишљеника заједничких интересовања, и на тај начин се олакшава процес доношења одлука. У оквиру окваквог технолошког контекста, организације у услужном сектору попут туризма и гоститељства, морају да се суоче са изазовом управљања садржајима од стране корисника. Маркетиншки стручњаци су нашли начин да искористе овакве интеракције што истиче значај имплементације нових знања у организацијама које ће помоћи у прикупљању, анализирању, тумачењу и управљању онлајн друштвеним утицајима. Предмет истраживања докторске дисертације је квалитативна анализа онлајн рецензија корисника угоститељских услуга у Србији. У поређењу са нумеричким оценама корисника, текстуалне рецензије одражавају задовољство или незадовољство корисника, али на много детаљнији начин јер садрже више информација и на тај  начин се стиче реаланији увид у стварна искуства корисника. Поред квалитативне обраде текста рецензија, идентификација врсте и значаја детерминанти задовољства и незадовољства у рецензијама корисника хотелских (у зависности од типа - градски, планински или бањски) и ресторанских услуга је један од главних задатака дисертације. За потребе истраживања прикупљене су рецензије хотела и ресторана у Србији. Коришћена је комбинација квалитативних и квантитативних метода у циљу доказивања постављених хипотеза. Од квалитативних анализа примењене су анализа фреквенције речи, анализа дужине рецензија, анализа сентимента, анализа читљивости и Латентна Дирихлеова Алокација (ЛДА). Од квантитативних метода коришћена је вишеструка регресија за утврђивање међусобних утицаја варијабли. Анализом фреквенције речи издвојене су речи које су се најчешће појављивале у рецензијама хотела и ресторана. Када су у питању хотели, у позитивним рецензијама су се појављивале речи које су се односиле на карактеристичне услуге које се пружају у одређеном типу хотела и садржале су више позитивних описних придева везаних за искуство конзумације. У негативним рецензијама хотела, без обзира на тип, чешће су се појављивали негативни описни придеви и речи које су указивале на материјалне (опипљиве) елементе хотелског производа. У позитивним рецензијама ресторана је такође присутно доста позитивних описних придева, а у негативним рецензијама је наглашен негативни аспект цене услуга у ресторану. Иако су рецензије негативне, у њима је присутно доста позитивних описних придева, што указује на то да је било аспеката услуге којима су били задовољни. Анализа дужине рецензија је показала да се у рецензијама, како хотела тако и ресторана, много више речи и реченица користи за описивање негативног искуства него позитивног. Анализа читљивости је спроведена с циљем утврђивања колико је просечно година формалног образовања неопходно за разумевање рецензија на прво читање. Резултати анализе су показали да вредности индекса читљивости варирају од веома ниског (рецензије које су разумљиве свима) до веома високог (изузетно тешке за разумевање). Просечна вредност индекса читљивости указује да читаоци морају бити завршне године средње школе за разумевање текста на прво читање. Анализом сентимента анализирана су осећања у рецензијама. Распон сентимента варира од екстремно негативних до екстремно позитивних осећања, али највећи број рецензија, како позитивних тако и негативних, садржао је неутрална и позитивна осећања. Анализирајући сентимент у рецензијама ресторана, добијени су слични резултати као и код рецензија хотела. Распон вредности сентимента варира од екстремно негативних до екстремно позитивних осећања, а са порастом оцене, расте и вредност сентимента. Овакви резултати могу указивати на то да, иако су били незадовољни, искуство корисника није праћено негативним осећањима, која су често заслужна за ширење негативних електронских препорука. Применом ЛДА издвојене су детерминанте задовољства и незадовољства услугама у хотелима (у зависности од типа хотела и категорије, као и од типа госта) и ресторанима. Полазећи од претпоставке да се детерминанте задовољства и незадовољства разликују у зависности од типа хотела, категорије и типа госта добијени су резултати који делимично потврђују ове претпоставке. Претпостављено је и да се различите детерминанте утичу на задовољство и незадовољство услугама у ресторанима, што је делимично потврђено. Применом вишеструке регресије тестирани су утицаји техничких карактеристика рецензија (поларитет, читљивост и дужина) на оцене и корисност рецензија. Добијени резултати су потврдили позитивни утицај сентимента и негативни утицај дужине рецензија на оцене корисника код хотелских рецензија, а у случају ресторана нису потврђени претпостављени утицаји. У случају утицаја техничких карактеристика рецензија хотела на корисност није утврђен значајан утицај, док је код рецензија ресторана пронађен позитиван утицај дужине и негативан утицај сентимента на корисност. Резултати добијени у овој дисертацији имају бројне теоријске и практичне импликације на угоститељску делатност. Будући да је задовољство корисника интегрални део угоститељске делатности, идентификоване детерминанте задовољства и незадовољства корисника могу угоститељима помоћи да унапреде своје пословање. На основу утврђеног утицаја техничких карактеристика рецензија на оцену и корисност, угоститељи могу да теже томе да побољшају перформансе рецензија које добијају од корисника, тако што ће, пружањем услуге врхунског квалитета, смањити негативне и дуге рецензије.Savremeno društvo se sve više oslanja na akumulirana mišljenja koja mogu da pronađu na internetu. Doprinos korisnika na tehnološkim platformama omogućava olakšanu interakciju između istomišljenika zajedničkih interesovanja, i na taj način se olakšava proces donošenja odluka. U okviru okvakvog tehnološkog konteksta, organizacije u uslužnom sektoru poput turizma i gostiteljstva, moraju da se suoče sa izazovom upravljanja sadržajima od strane korisnika. Marketinški stručnjaci su našli način da iskoriste ovakve interakcije što ističe značaj implementacije novih znanja u organizacijama koje će pomoći u prikupljanju, analiziranju, tumačenju i upravljanju onlajn društvenim uticajima. Predmet istraživanja doktorske disertacije je kvalitativna analiza onlajn recenzija korisnika ugostiteljskih usluga u Srbiji. U poređenju sa numeričkim ocenama korisnika, tekstualne recenzije odražavaju zadovoljstvo ili nezadovoljstvo korisnika, ali na mnogo detaljniji način jer sadrže više informacija i na taj  način se stiče realaniji uvid u stvarna iskustva korisnika. Pored kvalitativne obrade teksta recenzija, identifikacija vrste i značaja determinanti zadovoljstva i nezadovoljstva u recenzijama korisnika hotelskih (u zavisnosti od tipa - gradski, planinski ili banjski) i restoranskih usluga je jedan od glavnih zadataka disertacije. Za potrebe istraživanja prikupljene su recenzije hotela i restorana u Srbiji. Korišćena je kombinacija kvalitativnih i kvantitativnih metoda u cilju dokazivanja postavljenih hipoteza. Od kvalitativnih analiza primenjene su analiza frekvencije reči, analiza dužine recenzija, analiza sentimenta, analiza čitljivosti i Latentna Dirihleova Alokacija (LDA). Od kvantitativnih metoda korišćena je višestruka regresija za utvrđivanje međusobnih uticaja varijabli. Analizom frekvencije reči izdvojene su reči koje su se najčešće pojavljivale u recenzijama hotela i restorana. Kada su u pitanju hoteli, u pozitivnim recenzijama su se pojavljivale reči koje su se odnosile na karakteristične usluge koje se pružaju u određenom tipu hotela i sadržale su više pozitivnih opisnih prideva vezanih za iskustvo konzumacije. U negativnim recenzijama hotela, bez obzira na tip, češće su se pojavljivali negativni opisni pridevi i reči koje su ukazivale na materijalne (opipljive) elemente hotelskog proizvoda. U pozitivnim recenzijama restorana je takođe prisutno dosta pozitivnih opisnih prideva, a u negativnim recenzijama je naglašen negativni aspekt cene usluga u restoranu. Iako su recenzije negativne, u njima je prisutno dosta pozitivnih opisnih prideva, što ukazuje na to da je bilo aspekata usluge kojima su bili zadovoljni. Analiza dužine recenzija je pokazala da se u recenzijama, kako hotela tako i restorana, mnogo više reči i rečenica koristi za opisivanje negativnog iskustva nego pozitivnog. Analiza čitljivosti je sprovedena s ciljem utvrđivanja koliko je prosečno godina formalnog obrazovanja neophodno za razumevanje recenzija na prvo čitanje. Rezultati analize su pokazali da vrednosti indeksa čitljivosti variraju od veoma niskog (recenzije koje su razumljive svima) do veoma visokog (izuzetno teške za razumevanje). Prosečna vrednost indeksa čitljivosti ukazuje da čitaoci moraju biti završne godine srednje škole za razumevanje teksta na prvo čitanje. Analizom sentimenta analizirana su osećanja u recenzijama. Raspon sentimenta varira od ekstremno negativnih do ekstremno pozitivnih osećanja, ali najveći broj recenzija, kako pozitivnih tako i negativnih, sadržao je neutralna i pozitivna osećanja. Analizirajući sentiment u recenzijama restorana, dobijeni su slični rezultati kao i kod recenzija hotela. Raspon vrednosti sentimenta varira od ekstremno negativnih do ekstremno pozitivnih osećanja, a sa porastom ocene, raste i vrednost sentimenta. Ovakvi rezultati mogu ukazivati na to da, iako su bili nezadovoljni, iskustvo korisnika nije praćeno negativnim osećanjima, koja su često zaslužna za širenje negativnih elektronskih preporuka. Primenom LDA izdvojene su determinante zadovoljstva i nezadovoljstva uslugama u hotelima (u zavisnosti od tipa hotela i kategorije, kao i od tipa gosta) i restoranima. Polazeći od pretpostavke da se determinante zadovoljstva i nezadovoljstva razlikuju u zavisnosti od tipa hotela, kategorije i tipa gosta dobijeni su rezultati koji delimično potvrđuju ove pretpostavke. Pretpostavljeno je i da se različite determinante utiču na zadovoljstvo i nezadovoljstvo uslugama u restoranima, što je delimično potvrđeno. Primenom višestruke regresije testirani su uticaji tehničkih karakteristika recenzija (polaritet, čitljivost i dužina) na ocene i korisnost recenzija. Dobijeni rezultati su potvrdili pozitivni uticaj sentimenta i negativni uticaj dužine recenzija na ocene korisnika kod hotelskih recenzija, a u slučaju restorana nisu potvrđeni pretpostavljeni uticaji. U slučaju uticaja tehničkih karakteristika recenzija hotela na korisnost nije utvrđen značajan uticaj, dok je kod recenzija restorana pronađen pozitivan uticaj dužine i negativan uticaj sentimenta na korisnost. Rezultati dobijeni u ovoj disertaciji imaju brojne teorijske i praktične implikacije na ugostiteljsku delatnost. Budući da je zadovoljstvo korisnika integralni deo ugostiteljske delatnosti, identifikovane determinante zadovoljstva i nezadovoljstva korisnika mogu ugostiteljima pomoći da unaprede svoje poslovanje. Na osnovu utvrđenog uticaja tehničkih karakteristika recenzija na ocenu i korisnost, ugostitelji mogu da teže tome da poboljšaju performanse recenzija koje dobijaju od korisnika, tako što će, pružanjem usluge vrhunskog kvaliteta, smanjiti negativne i duge recenzije.Modern society is increasingly relying on the accumulated opinions of its peers that they can find on the Internet. The contribution of consumers on technology platforms enables easier interaction between like-minded people with common interests, and thus facilitates the decision-making process. Within this technological context, service sector organizations such as tourism and hospitality have to face the challenge of consumer-driven content management. Marketing experts have found a way to take advantage of such interactions, which emphasizes the importance of implementing new knowledge in organizations that will help collect, analyze, interpret and manage online social influences. The subject of the doctoral dissertation research is the qualitative analysis of online reviews of consumers of catering services in Serbia. Compared to numerical ratings of users, text reviews reflect customer satisfaction or dissatisfaction but in a much more detailed way because they contatin more information, and thus gain a realistic insight into real consumer experiences. Identifying the type and importance of determinants of satisfaction and dissatisfaction in consumer reviews according to hotel type (city, mountain or spa hotel) is one of the main tasks of the dissertation. For the puroposes of the research, reviews of hotels and restaurants in Serbia were collected. A combination of qualitative and quantitative methods was used in order to prove the set hypotheses. Qualitative analyzes that were applied are word frequency analysis, review length analysis, sentiment analysis, readability analysis and Latent Dirichlet Allocation (LDA). Among the quantitative methods, multiple regression was used to determine the mutual influence of variables. By analyzing the frequency of words, the words that appeared most often in reviews of hotels and restaurants were singled out. When it comes to hotels, positive reviews featured words that referred to the characteristics services provided in a certain type of hotel and contained more positive descriptive adjectives related to the experience of consumption. In negative hotel reviews, regardless of the hotel type, negative descriptive adjectives and words that indicated the material (tangible) elements of the hotel products appeared more often. In the positive reviews of restaurants, there are also a lot of positive descriptive adjectives, and in negative reviews, the negative aspect of the price of restaurant’s services is emphasized. Although the reviews are negative, there are a lot of positive descriptive adjectives in them, indicating that there were aspects of the services that they were satisfied with. The analysis of the length of reviews showed that in the reviews of both hotels and restaurants, many more words and sentences are used to describe a negative expericence than a positive one. A readability analysis was conducted to determine the average number of years of formal education necessary to understand reviews on first reading. The results of analysis showed that the values of the readability index vary form very low (reviews that are understandable to everyone) to very high (extremly difficult to understand). The average value of the readability index indicates that readers must be in their senior years of high school to understand the text on the first reading. Sentiment analysis analyzed the feelings in the reviews. The range of sentiment values varies from extremely negative to extremly positive sentiments, but the largest number of reviews, both positive and negative, contained neutral and positive sentiments. By analyzing sentiment in restaurant reviews, similar resutls were obtained as in hotel reviews. The range of sentiment values vaires from extremely negative to extremely positive sentiments, and as the rating increases, so does the value of the sentiment. Such results may indicate that, although they were dissatisfied, the user experience was not accompanied by negative feeling, which are often responsible for the spread of negative electronic recommendation. Using LDA, the determinants of satisfaction and dissatisfaction with services in hotels (depending on the type of hotel and category, as well as the type of traveler) and restaurants were isolated. Based on the assumption that the determinants of satisfaction and dissatisfaction differ depending on the type of hotel, category and type of travelers, obtained results partially confirm these assumptions. It was assumed that different determinants influence satisfaction and dissatisfaction with restaurant services, which was partially confirmed. By using multiple regression, the effects of the technical characteristics of reviews (polarity, readability and length) on the ratings and helpfulness of the reviews were tested. The obtained results confirmed the positive impact of sentiment and the negative impact of the length of reviews on user rating of hotel reviews. In the case of restaurants, the assumed impacts were not confirmed. In the case of the influence of tecnical characteristics of hotel reviews on reviews helpfulness, no significant influence was found, while in the case of restaurant reviews, a positive influence of length and a negative influence of sentiment on review helpfulness were found. The results obtained in this dissertation have numerous theoretical and practical implications for the hospitality industry. Since customer satisfaction is an integral part of the hospitality business, the identified determinants of customer satisfaction and dissatisfaction can help hoteliers and restauraters improve their business. Based on the established impact of technical characteristics of review on rating and helpfulness, hoteliers and restauraters can strive to improve the performance of reviews they receive from customers by reducing negative and long reviews by providing superior service

    Second-Person Surveillance: Politics of User Implication in Digital Documentaries

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    This dissertation analyzes digital documentaries that utilize second-person address and roleplay to make users feel implicated in contemporary refugee crises, mass incarceration in the U.S., and state and corporate surveillances. Digital documentaries are seemingly more interactive and participatory than linear film and video documentary as they are comprised of a variety of auditory, visual, and written media, utilize networked technologies, and turn the documentary audience into a documentary user. I draw on scholarship from documentary, game, new media, and surveillance studies to analyze how second-person address in digital documentaries is configured through user positioning and direct address within the works themselves, in how organizations and creators frame their productions, and in how users and players respond in reviews, discussion forums, and Let’s Plays. I build on Michael Rothberg’s theorization of the implicated subject to explore how these digital documentaries bring the user into complicated relationality with national and international crises. Visually and experientially implying that users bear responsibility to the subjects and subject matter, these works can, on the one hand, replicate modes of liberal empathy for suffering, distant “others” and, on the other, simulate one’s own surveillant modes of observation or behavior to mirror it back to users and open up one’s offline thoughts and actions as a site of critique. This dissertation charts how second-person address shapes and limits the political potentialities of documentary projects and connects them to a lineage of direct address from educational and propaganda films, museum exhibits, and serious games. By centralizing the user’s individual experience, the interventions that second-person digital documentaries can make into social discourse change from public, institution-based education to more privatized forms of sentimental education geared toward personal edification and self-realization. Unless tied to larger initiatives or movements, I argue that digital documentaries reaffirm a neoliberal politics of individual self-regulation and governance instead of public education or collective, social intervention. Chapter one focuses on 360-degree virtual reality (VR) documentaries that utilize the feeling of presence to position users as if among refugees and as witnesses to refugee experiences in camps outside of Europe and various dwellings in European cities. My analysis of Clouds Over Sidra (Gabo Arora and Chris Milk 2015) and The Displaced (Imraan Ismail and Ben C. Solomon 2015) shows how these VR documentaries utilize observational realism to make believable and immersive their representations of already empathetic refugees. The empathetic refugee is often young, vulnerable, depoliticized and dehistoricized and is a well-known trope in other forms of humanitarian media that continues into VR documentaries. Forced to Flee (Zahra Rasool 2017), I am Rohingya (Zahra Rasool 2017), So Leben Flüchtlinge in Berlin (Berliner Morgenpost 2017), and Limbo: A Virtual Experience of Waiting for Asylum (Shehani Fernando 2017) disrupt easy immersions into realistic-looking VR experiences of stereotyped representations and user identifications and, instead, can reflect back the user’s political inaction and surveillant modes of looking. Chapter two analyzes web- and social media messenger-based documentaries that position users as outsiders to U.S. mass incarceration. Users are noir-style co-investigators into the crime of the prison-industrial complex in Fremont County, Colorado in Prison Valley: The Prison Industry (David Dufresne and Philippe Brault 2009) and co-riders on a bus transporting prison inmates’ loved ones for visitations to correctional facilities in Upstate New York in A Temporary Contact (Nirit Peled and Sara Kolster 2017). Both projects construct an experience of carceral constraint for users to reinscribe seeming “outside” places, people, and experiences as within the continuation of the racialized and classed politics of state control through mass incarceration. These projects utilize interfaces that create a tension between replicating an exploitative hierarchy between non-incarcerated users and those subject to mass incarceration while also de-immersing users in these experiences to mirror back the user’s supposed distance from this mode of state regulation. Chapter three investigates a type of digital game I term dataveillance simulation games, which position users as surveillance agents in ambiguously dystopian nation-states and force users to use their own critical thinking and judgment to construct the criminality of state-sanctioned surveillance targets. Project Perfect Citizen (Bad Cop Studios 2016), Orwell: Keeping an Eye on You (Osmotic Studios 2016), and Papers, Please (Lucas Pope 2013) all create a dual empathy: players empathize with bureaucratic surveillance agents while empathizing with surveillance targets whose emails, text messages, documents, and social media profiles reveal them to be “normal” people. I argue that while these games show criminality to be a construct, they also utilize a racialized fear of the loss of one’s individual privacy to make players feel like they too could be surveillance targets. Chapter four examines personalized digital documentaries that turn users and their data into the subject matter. Do Not Track (Brett Gaylor 2015), A Week with Wanda (Joe Derry Hall 2019), Stealing Ur Feelings (Noah Levenson 2019), Alfred Premium (Joël Ronez, Pierre Corbinais, and Émilie F. Grenier 2019), How They Watch You (Nick Briz 2021), and Fairly Intelligent™ (A.M. Darke 2021) track, monitor, and confront users with their own online behavior to reflect back a corporate surveillance that collects, analyzes, and exploits user data for profit. These digital documentaries utilize emotional fear- and humor-based appeals to persuade users that these technologies are controlling them, shaping their desires and needs, and dehumanizing them through algorithmic surveillance

    2017 GREAT Day Program

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    SUNY Geneseo’s Eleventh Annual GREAT Day.https://knightscholar.geneseo.edu/program-2007/1011/thumbnail.jp

    Japanese Expert Teachers' Understanding of the Application of Rhythm in Judo: a New Pedagogy

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    Aim The aim of this research is to understand the application of rhythm in judo through the experience of expert Japanese coaches. Background Scientists and experienced coaches agree rhythm is an important skill in people’s everyday life. There is currently no research that investigates the importance of rhythm in judo. People with a highly developed sense of rhythm, move properly, breathe properly, or begin and finish work at the right time. Where sport is concerned, motion and dance can play an important role not only in the improvement of performance, but also in the reduction, or even prevention of, injuries. Those who are naturally musically inclined (have a musical ear) may find they can improve their technique faster than others, and this is something that, by investigating the way expert coaches understand the application of rhythm in judo, this research seeks to understand. As Lange, (1970) stated, factors of movement are ‘weight, space, time, and flow on the background of the general flux of movement in proportional arrangements’ (Bradley, 2008; Selioni, 2013; Youngerman, 1976), therefore, this research will investigate the interaction of body and mind. Dance training as well as judo are somatic experiences that have as their ultimate goal the attainment of a skilled body. With quality training an athlete gains an increased awareness of their body which leads to better control of movement and is very important for judo athletes. This training is found in Japanese kabuki dance (Hahn, 2007), the Greek syrtaki dance (Zografou & Pateraki, 2007), and in walking techniques used in the traditional and Olympic sports of Japanese judo and Greek wrestling. Methods Interpretative phenomenological analysis (IPA) was the most suitable data analysis approach for this study for a number of reasons, mainly because it was considered to most closely reflect the author's realist epistemological view. The idiographic approach and framework, particularly on IPA, was regarded as a useful framework in which the current topic could meaningfully be explored. As this study is one of the first to explore this new thematic area, IPA was the preferred approach to address the goal of providing a detailed account of the expert’s experience. Therefore, semi-structured interviews were used as a data source. This is the most conventional form of data collection using IPA and most closely reflects the researcher-participant relationship. Semi-structured interviews provide considerable flexibility by allowing the researcher to be guided by the phenomena of interest to the participant. In this study, purposive sampling was achieved using inclusion criteria pertaining to the research question. Using the ranking system criteria based on the belt in combination with age employed by the International Judo Federation (IJF) and Kodokan Judo Institute, six expert coaches of forty years old and over with a minimum belt rank of 6th dan were selected as a sample. Results Both interviews and the codification process contributed to new findings regarding the application of rhythm to judo, and judo itself as a pedagogical tool. The diagrammatic model can be considered a 'guideline' to the phenomena deemed most significant. The personal significance of rhythm in judo was evidenced by the frequency with which the interviewees naturally referred to it during the interviews. A number of interviewees said that it was important for rhythm to be second nature. Rhythm was also described as an integrated and representative element in the context of training. This framework was seen as essential in providing the reader with a contextualised understanding of the phenomena considered most important for the current research. Interviewees reported various motives for employing training in rhythm such as faster technical development, better attack/defence, fitness, speed, skills acquisition, personal and spiritual growth, competition results. Conclusions This study offers first-hand accounts from professional coaches of a previously unknown phenomena, namely the use of rhythm in judo, and sheds insight on how judo experts understand rhythm in terms of training, competition, and personal growth. These findings suggest that outside of training, coaches play an important role in teaching, mentoring, and leading students. In conclusion, the research revealed four important points which form the basis of a new method of teaching judo: pedagogy, skills, rhythm and movement

    Volume 45: Full Issue

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    Humboldt Journal of Social Relations 50th Anniversary Edition: Becoming a Polytechni
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