Dynamic capabilities and their characteristic qualities : insights from a lab experiment

Despite the prominence of dynamic capabilities in the strategy and organization literatures, we still lack an empirically grounded understanding of the construct. Featuring an extended version of an established card game, our study uses an experiment to induce dynamic capabilities in the laboratory. Our findings reveal that (a) more efficient use of resources, (b) increasing efficiency of coordination, (c) reliance on more appropriate action sequences, and (d) greater deliberation in action are characteristic qualities of dynamic capabilities. Beyond empirically identifying dynamic capabilities, we offer implications for dynamic capabilities and transfer theory

Resilience Mediates the Relationship Between Socio-Cognitive Mindfulness and Perceived Stress in Academic Middle Managers in Higher Education

Faculty, staff, and administrators in higher education have experienced rising stress levels due to an increasingly turbulent environment amid constant change and uncertainty. In particular, academic middle managers experience increasingly high demands and significant stressors in the ever-changing landscape of higher education. Most research that addresses stress among academic middle managers has focused on the management of stressors and emphasized the need for additional training and technical support rather than how to address adaptive challenges. However, emerging research has provided promising evidence of the positive effects of mindfulness in reducing the perception of stress and enhancing resilience, both of which support the importance of adaptive challenges and improve job-related and organizational outcomes. Despite the recent rise in mindfulness scholarship from the Eastern perspective, there is a dearth of literature on the relationship between Langer’s (2014) construct of socio-cognitive mindfulness, resilience, and stress. This quantitative correlational study aimed to understand how socio-cognitive mindfulness predicts perceived stress among academic middle managers in higher education and whether the relationship between mindfulness and perceived stress is mediated by resilience. Academic middle managers within four-year U.S. institutions of higher education—department chairs, associate/assistant deans, and deans—were recruited via email, and a total of 163 participants completed an online survey. Since the researcher collected data during the initial response to the novel coronavirus (COVID-19) pandemic, supplemental questions were included and addressed the satisfaction of the institution’s response to transitioning to an online teaching, learning, and working environment as well as work stress and overall stress levels amid the pandemic. Findings indicated that socio-cognitive mindfulness predicted perceived stress at a statistically significant level, and resilience fully mediated the relationship between mindfulness and stress. In addition, results identified that socio-cognitive mindfulness, resilience, and perceived stress levels were higher among academic middle managers than other populations in previous studies. This study was the first to indicate that higher socio-cognitive mindfulness levels resulted in lower perceived stress and that socio-cognitive mindfulness may be a direct path to reducing stress and an indirect path by building resources like resilience. Discussion and recommendations that consider the COVID-19 pandemic’s influence on the results and implications are also addressed

The Implementation of an Organizational Committee for Patient Engagement in the Context of Mental Health : A Case Study

Objectif : Il existe un besoin de structuration de l’engagement des patients dans des organisations de santé mentale. Toutefois, peu est connu concernant l’implantation de structures de ce type, et encore moins à un niveau stratégique. L’objectif est d’étudier l’implantation d’un comité organisationnel stratégique pour l’engagement des patients à travers son processus d’initiation et d’opérationnalisation, les facteurs qui facilitent et limitent l’implantation, et les conséquences perçues dans l’organisation. Méthode : Une approche qualitative a été utilisée, plus spécifiquement une étude de cas unique. Les différentes sources de données étaient des entrevues semi-structurées, des groupes de discussion, et des documents organisationnels. Les participants étaient différents acteurs (usagers des services, gestionnaires de différents niveaux, chercheurs, clinicien, membres de la direction générale et du comité d’usagers) en lien avec l’engagement des patients. Résultats : Le processus d’initiation incluait un besoin de formalisation et l’introduction d’une vision de la pleine citoyenneté. Le processus d’opérationnalisation incluait la composition et le rôle du comité, l’élaboration d’un encadrement pour la participation et son application continue incluant l’évaluation. Plusieurs facteurs facilitants ont été identifiés, incluant le soutien de la direction générale, du leadership et une vision pour la participation. Les facteurs limitants concernaient la résistance contre la participation et l’existence de la stigmatisation. Les conséquences étaient une augmentation et un meilleur engagement des patients, et une réduction de la stigmatisation dans l’organisation. Conclusion : Cette étude illustre le processus d’implantation d’un comité organisationnel stratégique pour l’engagement des patients en incluant des nombreux éléments, d’acteurs et de facteurs. L’importance d’un leadership provenant de plusieurs acteurs, ainsi qu’une vision pour la participation afin d’encadrer efficacement l’engagement des patients sont mises en évidence.Objective: There is a need for structure for patient engagement to function within mental healthcare organizations. Despite this, little is known about how to implement these kinds of structures, and even less on a strategic level. The aim is to study the implementation of a strategic organizational committee for patient engagement through its initiation and operationalization process, the factors that are facilitating or limiting the implementation, and the perceived consequences within the organization. Method: A qualitative approach has been used in this study. A single case study has been carried out with semi-structured interviews, focus groups and organizational documents as data sources. The participants were different actors (service users, managers on different levels, researchers, clinician, members of top management and user’s committee) taking part in the patient engagement. Results: The initiation process included a need for formalization, and the introduction of a vision of full citizenship, while the operationalization process contained the composition and role of the committee, the elaboration of a frame for the participation, and its ongoing application including evaluation. Several facilitating factors were identified, including top management support, leadership, and a vision behind the participation. The limiting ones mainly concerned resistance towards the participation and the existence of stigma. The consequences included increased and improved patient engagement, and reduced stigma within the organization. Conclusion: This study illustrates the process of implementation of a strategic organizational committee for patient engagement including multiple elements, actors, and influencing factors. It highlights the importance of leadership by many actors and a vision behind the participation, to successfully frame the patient engagement

Cyberloafing and cyberslacking in the workplace: systematic literature review of past achievements and future promises

– Scholars are increasingly focusing on the adverse effects of digitization on human lives in personal and professional contexts. Cyberloafing is one such effect and digitization-related workplace behavior that has garnered attention in both academic and mainstream media. However, the existing literature is fragmented and needs to be consolidated to generate a comprehensive and contemporary overview of cyberloafing research and map its current intellectual boundaries. The purpose of this paper is to shed some light on systematic literature review (SLR) in cyberloafing and cyberslacking in the workplace.publishedVersio

The Scholarly Impact of Exploitative and Explorative Knowledge in Top IS Journals

Recently, several scholars have argued that the information system (IS) field needs to reduce its reliance on reference theories and focus on developing “indigenous” theoretical knowledge, suggesting that such a shift may help to increase the independence of the IS discipline. While original IS theory is likely to have larger impacts, the uptake of such ideas may also be more uncertain. To investigate such effects, we conduct a scientometric study on 211 research articles published in the two top IS journals, MISQ and ISR. We investigate the uptake of studies that draw on exploitative (i.e., exploiting existing theories from other disciplines) and explorative (i.e., exploration of new theoretical frameworks within the discipline) knowledge, respectively. We find that explorative knowledge receives, on average, a higher quantity of citations. Over time explorative knowledge manifests a higher variance in citations received. Further, we find that explorative knowledge is more likely to assume more sophisticated conceptions of the IT artifact compared to exploitative knowledge. Last, exploitative knowledge, due to its platform nature, interacts with reputation effects to a greater degree than explorative knowledge. We conclude by providing guidance to both individual researchers as well as to the IS discipline as a whole

Marketing Insight: The Construct, Antecedents, Implications, and Empirical Testing

While firms’ data are exponentially growing, the level of marketing insight within firms is not. Insight is becoming a buzzword and dissipating its value due to the lack of conceptual understanding. This research develops and tests a marketing insight nomological network to answer how firms can generate marketing insights and what are the consequences of managing marketing insights. The research findings are relevant for the literature because (1) define the term theoretical domain, (2) lead companies to increase their chances to generate marketing insights and (3) establish the activities to improve the positive financial effect of marketing insight generation

Exploratory study of Responsible Innovation: Toward a Holistic Approach to Sustainability

The Information Systems (IS) community has been called to address the important challenge of sustainable development, but progress continues to be slow. Elsewhere, responsible innovation (RI) has emerged as a framework to support the integration of sustainability considerations into the innovation process. The aim of this paper is to explore how organizations operationalize the main RI principles – anticipation, inclusion, responsiveness, and reflexivity. Based on a qualitative exploratory study, this paper develops insights into practices taken by organizations to address sustainability issues through their IS innovation processes. Our findings suggest that organizations operationalize RI principles highly or partially under the influence of five factors. A new understanding of the RI principles operationalization and its applicability to IS innovations is developed, which can serve to direct further research and guide organizations aiming to enhance their sustainability performance

The Critical Role of External Validity in Advancing Organizational Theorizing

The information systems field needs strong cumulative traditions to advance IS theory building and better explain real-world phenomena. Despite the hegemony of theory in our major journals and major improvements in methodology over the years, the field has yet to achieve strong cumulative traditions beyond a few limited areas. In this paper, we propose a methodology for building such traditions by relying on the framework of external validity that Shadish, Cook, and Campbell (2002) suggest. Our methodology classifies accumulated knowledge into four types, highlights several evolutionary pathways for theory building, and explains how researchers can apply it to extend their own theory. To examine the appropriateness of our typology of accumulated knowledge across the IS and management fields, we conducted a literature review of the empirical research in major IS and management journals over a recent two-year period and coded it according to relevant characteristics of Cronbach’s UTOS (i.e., units, treatments, outcomes, and settings). The technology acceptance model, IS success model, and resource-based view literatures illustrate how to apply the methodology. This evidence leads us to believe that establishing a cumulative tradition is well within the IS community’s grasp

"I WILL SURVIVE" A construct validation study on the measurement of sustainable employability using different age conceptualizations

Though the importance of sustainable employability throughout people's working life is undisputed, up till now only one attempt for a conceptual definition has been made (van der Klink et al., 2016). Following the suggestions to further refine and improve this definition recently put forward by Fleuren et al. (2016), we propose an approach to sustainable employability that is based on the Ability-Motivation-Opportunity (AMO) framework, and incorporates three indicators: the ability, the motivation, and the opportunity to continue working, respectively. As sustainable employability is considered to be an important aspect of successful aging at work, this study used four different conceptualizations of aging at work to set up convergent and divergent validity of our operationalization of sustainable employability: calendar age, organizational age (job and organizational tenure), functional age (work ability), and life-span age (partner and children). We formulated several hypotheses that were tested by analyzing data from an online survey among 180 employees from Dutch public service organizations who filled out a questionnaire on different age concepts, and their ability, motivation, and opportunity to continue working. Multiple regression analyses were performed, and results showed that the four conceptualizations of aging were differently related to the three indicators of sustainable employability. Life-span age, in terms of having children, had the strongest negative relationship with the ability to continue working, organizational age (i.e., organizational tenure) had the strongest negative relationship with the motivation to continue working, and functional age had the strongest negative relationship with the opportunity to continue working. Moreover, functional age was significantly negatively related to the other two indicators of sustainable employability too, while life-span age appeared to enhance the ability and motivation to continue working (in terms of having children) and the perceived opportunity to continue working (in terms of having a partner). Calendar age was only important for the opportunity to continue working and appeared to have a negative association with this outcome variable. These results lend support to our proposed operationalization of sustainable employability by showing that the three indicators are differently related to different age conceptualizations thus expanding previous research on the conceptualization of sustainable employability

Design Fiction Diegetic Prototyping: A Research Framework for Visualizing Service Innovations

The file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.Purpose: This paper presents a design fiction diegetic prototyping methodology and research framework for investigating service innovations that reflect future uses of new and emerging technologies. Design/methodology/approach: Drawing on speculative fiction, we propose a methodology that positions service innovations within a six-stage research development framework. We begin by reviewing and critiquing designerly approaches that have traditionally been associated with service innovations and futures literature. In presenting our framework, we provide an example of its application to the Internet of Things (IoT), illustrating the central tenets proposed and key issues identified. Findings: The research framework advances a methodology for visualizing future experiential service innovations, considering how realism may be integrated into a designerly approach. Research limitations/implications: Design fiction diegetic prototyping enables researchers to express a range of ‘what if’ or ‘what can it be’ research questions within service innovation contexts. However, the process encompasses degrees of subjectivity and relies on knowledge, judgment and projection. Practical implications: The paper presents an approach to devising future service scenarios incorporating new and emergent technologies in service contexts. The proposed framework may be used as part of a range of research designs, including qualitative, quantitative and mixed method investigations. Originality: Operationalizing an approach that generates and visualizes service futures from an experiential perspective contributes to the advancement of techniques that enables the exploration of new possibilities for service innovation research