Risk Analysis in Extended Enterprise Environments: Identification of Critical Risk Factors in B2B E-Commerce Relationships

The focus of this study is to identify the critical risk factors that can be used to assess the impact of B2B e-commerce on overall enterprise risk. We apply Tthe Khazanchi and Sutton (2001) framework for B2B e-commerce assurance is applied as the organizing conceptual model for the study. The framework focuses on three primary risk components: (1) technical risks, (2) application-user risks, and (3) business risks. To identify a critical set of B2B risk factors, structured focus groups applying a nominal group technique were conducted with three internal constituency groups (corporate groups consisting of IS security, internal IT audit, and e-commerce development managers) and two external constituency groups (e-commerce consultants and external IT auditors). Tests of consistency between the groups confirm strong agreement on the identified critical B2B risk factors. Tests were also conducted on participant groups\u27 perceived relative importance of the critical B2B risk factors. The only substantial inconsistencies were between the internal constituency groups and theversus e-commerce consultants\u27 group for the business risk factors. This would appear to indicate that the priorities of internal groups might be different from the e-commerce consultants who appear more focused on management support of projects than necessarily on active involvement of trading partner staff with systems integration. Subsequent testing of the three- component B2B risk assurance model with a follow-up questionnaire suggests that the identified risk factors support the model, including theorized interrelationships among the three risk components

Social Commerce in the Wine Sector: An Exploratory Research Study of the Italian Market

The development of Web 2.0 technologies and social media, along with the emergence of wikis, blogs, online communities, and social networks, has rapidly transformed e-commerce. This phenomenon is commonly known as social commerce, an evolution of e-commerce characterized by a strong customer orientation. The aim of this paper is to understand the support of social commerce for e-commerce. We conducted an exploratory analysis of the Italian wine market via in-depth interviews with experts in the wine business: three wine producers and three companies running an online wine business. The interviews were recorded with the consent of the interviewees and transcribed, and their content was analyzed through content analysis. In particular, an analysis grid was created, following a closed procedure, with an ex-ante definition of the categories of analysis. Our results reveal that the COVID-19 outbreak has given a significant boost to digital transformation and online purchases in the wine sector. While some operators in the sector have merely undergone this change, others have been riding the wave, trying to benefit from it

Innovative online platforms: Research opportunities

Economic growth in many countries is increasingly driven by successful startups that operate as online platforms. These success stories have motivated us to define and classify various online platforms according to their business models. This study discusses strategic and operational issues arising from five types of online platforms (resource sharing, matching, crowdsourcing, review, and crowdfunding) and presents some research opportunities for operations management scholars to explore

Implementing inter-organisational information systems for the integration of construction supply chains

Two trends are currently driving the need for supply chain firms to form closely integrated relationships: collaboration and digitisation. One of the ways to achieve digitisation of supply chain operations is to implement Inter-Organisational Information Systems (IOIS) with selected supply chain partners for a much more efficient, streamlined and orchestrated supply chain operations. Whilst IOIS can be implemented to support various cross-functional business processes (ranging from operational information exchange to pursuing strategic initiatives such as sharing ideas, identifying new market opportunities, and pursing a continuous improvement approach), in the context of this thesis, the purpose of IOIS implementation is to facilitate the inter-firm procurement-related operations with downstream supply chain firms. The study undertaken in this research project was initiated in response to an industry requirement to investigate the implementation of IOIS against a backdrop of improved Supply Chain Management and integration practices by large contractor organisations. A case study research strategy was adopted to investigate the IOIS project related, IOIS (system) related issues encountered in ex-ante and ex-post implementation stages of the IOIS. The study concludes that it is the non-technical factors that are critical to the successful delivery of IOIS projects and provides a guideline on IOIS implementation by large contractor organisations. The findings of this research project have been published in a number of peer-reviewed papers

Research Mode and Contribution in Interorganizational Information Systems Research

We develop a model to analyze the body of knowledge of the information systems (IS) field where research accumulates through the interplay of different modes: discovery, prescriptive, and evaluation. The paper proposes five signature contributions: 1) descriptions of discovery and exploration, 2) elaborations of IS-based means and means-ends propositions, 3) discussions of IS-based designs, 4) explanations of the impacts and impact mechanisms of IS, and 5) discussions of organizational theories of IS-phenomena. We argue that each of these contributions plays an important role in the accumulation of the body of knowledge. In particular, we call for a balance in approaches producing these different contributions. Results from analyzing two samples of published interorganizational information systems (IOS) research in high-tier information systems journal outlets from 1982-2010 supports the applicability of the framework as a useful way to categorize the research stream. In line with prior suggestions, we also found an increased tendency towards explanatory organizational theories in that less work has focused on discovering new practices, developing means, and evaluating their uses. Recent interest in academically rigorous design science research offers a welcome addition to the body of IS research that could broaden its base and enrich its content and contributions

Measuring the Business Value of Cloud Computing

The importance of demonstrating the value achieved from IT investments is long established in the Computer Science (CS) and Information Systems (IS) literature. However, emerging technologies such as the ever-changing complex area of cloud computing present new challenges and opportunities for demonstrating how IT investments lead to business value. Recent reviews of extant literature highlights the need for multi-disciplinary research. This research should explore and further develops the conceptualization of value in cloud computing research. In addition, there is a need for research which investigates how IT value manifests itself across the chain of service provision and in inter-organizational scenarios. This open access book will review the state of the art from an IS, Computer Science and Accounting perspective, will introduce and discuss the main techniques for measuring business value for cloud computing in a variety of scenarios, and illustrate these with mini-case studies

Revisiting business relationship quality in subsistence marketplaces

Micro-entrepreneurs play a critical role in alleviating poverty in subsistence marketplaces through their business relationships with microfinance institutions. Despite the enormous importance of these relationships, a critical research question on the dimensions of business relationship quality and their overall effects on relationship outcomes remains unanswered. Thus, drawing on the relationship marketing, social exchange, and self-determination theories, this study answers the focal research question by conducting in-depth interviews (n = 30), thematic analysis, and a survey (n = 300) of micro-entrepreneurs in a subsistence marketplace. The findings show a third-order business relationship quality model with three second-order dimensions (i.e., business trust, business respect, and business reciprocity) and nine subdimensions. The findings confirm the impact of business relationship quality on business customer inspiration and business customer value examined in this marketplace. The findings also identify the mediating role of customer inspiration and both the moderating and quadratic roles of relationship quality on relationship outcomes. The predictive power of the business relationship quality model is validated through PLSpredict using a training sample (n = 270) and a holdout sample (n = 30)

CREATING VALUE IN ADDITIVE MANUFACTURING – MODELING OF ECOSYSTEM DETERMINANTS

Despite the increasing managerial awareness for ecosystems to organize complex value propositions, little is known about how different roles can establish their business models (BM) in ecosystems. AM drives innovations in the product design and manufacturing fields predominantly across companies, indicating the eco-systemic organization of value creation without orchestrating and dominant keystone actors yet. This paper explores ecosystem determinants by analyzing the dynamic additive manufacturing (AM) paradigm. We conduct an empirical study with companies from the AM domain to visualize their value activities and define generic roles in the interdependent value creation process, adopting the e³-value methodology. By exploring these ecosystem determinants, our results aid practitioners in positioning their BMs in the AM domain and generate descriptive insights for the orchestrator BM design in a dynamic domain without orchestrating keystones