Adoption of Mobile Financial Services among Rural Under-Banked

During the last decade, there has been tremendous growth in mobile penetration in many countries across the globe and most interestingly in a number of developing countries. On the other hand around, half of the world’s population is deprived of banking and financial services. This paper is based on a study that was aimed to identify drivers and inhibitors for adoption of MFS among the rural under-banked population and to compare the same with that of the existing studies. During the study, an extensive review of literature was conducted to identify the factors that were studied and found significantly affecting the adoption of mobile financial services. This was followed by an exploratory qualitative research conducted among the rural under-banked population of three distinct states in India. The findings of the study indicate that the demand for banking and financial services and the amount of hardships faced in availing these services through the existing channels of delivery can act as strong drivers for MFS adoption among the rural under-banked. On the other hand, factors like lack of trust on technology and lack of technology readiness were found to act as barriers to the adoption of MFS.

A Meta Analysis on Adoption of Mobile Financial Services

During the last decade, there has been tremendous growth in mobile penetration in many countries across the globe including a number of developing countries. The total number of mobile subscription 5 billion by the end of 2010 and is further expected to grow multi-folds. On the other hand, around 2.5 billion adults worldwide do not have a savings or credit account with either a regulated bank or alternative financial institution (such as a microfinance institution). Around one billion people in emerging markets have a mobile phone but no access to banking services. This scenario has opened immense opportunities for organizations including banks, insurance companies and telecom operators to strengthen their customer base and increase revenue by providing various financial services to the consumers through mobile technology. Hence, it becomes very important to understand the factors that would act as drivers or inhibitors towards the adoption of mobile financial services (MFS). Quite a few studies have been conducted across the globe to determine the factors affecting adoption of MFS. This paper provides a Meta analysis of the existing academic literature on MFS and determines the strength of the factors and their linkages through a scoring model based on the type of publication. The findings of the study would be beneficial for further research in understanding the dimensions to be considered for developing adoption model for MFS. The findings can also be used by the practitioners involved in MFS in understanding the factors affecting demand for such services.

Troli tong gas

Tong gas adalah sebahagian daripada keperluan rumah yang sangat penting untuk kegunaan dapur. LPG (Liquefied Petroleum Gas), atau petroleum gas biasanya digunakan untuk aplikasi perumahan (tong gas masak) dan tujuan komersial. LPG terutamanya terdiri daripada campuran hidrokarbon seperti propana (C3H8), propene (C3H6), n-butana (C4H10), isobutena (metil-propana), dan pelbagai butanes lain (C4H8) (Mustapa, Gitano Briggs, 2008). LPG disimpan cair dalam tong pada tekanan tinggi, tekanan wap sekitar 6 hingga 7 bar (Petrolium Nasional Berhad, 2013). Oleh itu, tong gas perlu diperbuat daripada silinder keluli bertekanan tinggi. Tong gas digunakan hampir di semua perumahan, termasuk rumah pangsa, kondominium dan apartment. Kebiasaan penghuni perumahan bertingkat yang tidak mempunyai lift terpaksa mengangkat tong gas menggunakan tenaga empat kerat, kadang kala menggunakan troli biasa untuk menggangkut tong gas tersebut bagi memudahkan dan meringankan kerja. Troli adalah peranti yang digunakan untuk membawa beban atau memindahkan bahan dari satu tempat ke yang lain. Untuk aplikasi yang berbeza pelbagai jenis troli digunakan Kebanyakan pekerja domestik juga menggunakan tenaga tulang empat kerat untuk kerja-kerja pemindahan troli .

Can ubiquity moderate m-banking resource-related negative effects?

El objetivo de este estudio es explorar la influencia de los inconvenientes de la banca móvil relacionados con la falta de recursos en la satisfacción de los clientes, su disposición a recibir marketing móvil de permiso y la emisión de boca-oreja. Analizando una muestra de 1429 usuarios de banca móvil, determinamos que la satisfacción de los clientes influye en su disposición a recibir marketing móvil de permiso y emitir boca-oreja, mientras que la disposición a recibir marketing móvil de permiso tiene un efecto positivo sobre la emisión de boca-oreja. Siendo la ubicuidad un atributo distintivo de la banca móvil, observamos su papel moderador, identificando que hay clientes que consideran la ubicuidad como una característica importante de la banca móvil, mientras que otros no la consideran relevante. Este estudio propone recomendaciones para mejorar el uso de los servicios de la banca móvil, evitando o disminuyendo los efectos negativos de sus inconvenientes.The objective of this study is to explore the influence of m-banking resource-related inadequacies on clients’ satisfaction with the banking services, their permission-based mobile marketing tendencies and word-of-mouth emission actions. Analysing a sample of 1429 users of mobile banking services, we determined that clients’ satisfaction influences their willingness to receive permission-based mobile marketing and to emit word-of-mouth, while the willingness to receive permission-based mobile marketing has a positive effect on the word-of-mouth emission. In order not to overlook the ubiquity as a distinguishing attribute of m-banking services, we observe its moderating role, identifying clients who consider ubiquity as an important m-banking characteristic and others who do not consider it relevant. Hence, attending the opinion of actual m-banking clients, this study proposes suggestions for improving the use of m-banking services by avoiding or lessening the negative effects of m-banking resource-related inadequacies

IMPERATIVES FOR DEEPENING CUSTOMER SERVICE DELIVERY IN THE NIGERIAN BANKING SECTOR THROUGH ENGINEERING AND TECHNOLOGY-BASED CHANNELS

The study was designed to identify basic factors required to deepen adoption of internet banking in the delivery of banking services to a rapidly growing market characterized by complexities in service requirements. Analysis of data collected from selected customers of 5 DMBs in Lagos, Ogun and Ebonyi States of Nigeria showed that alternative service channels offered by technology-based applications enhanced the delivery of banking services to bank customers. Specifically, the result showed significant impact of ease of access, cost, reliability, and security/integrity of technology-driven service delivery channels on the adoption of engineering technology-based applications in Nigeria's banking industry

Consumer Adoption of Self-Service Technologies in the Context of the Jordanian Banking Industry: Examining the Moderating Role of Channel Types

YesThis study aimed to examine the key factors predicting Jordanian consumers’ intentions and usage of three types of self-service banking technologies. This study also sought to test if the impacts of these main predictors could be moderated by channel type. This study proposed a conceptual model by integrating factors from the unified theory of acceptance and use of technology (UTAUT), along with perceived risk. The required data were collected from a convenience sample of Jordanian banking customers using a survey questionnaire. The statistical results strongly support the significant influence of performance expectancy, social influence, and perceived risk on customer intentions for the three types of SSTs examined. The results of the X2 differences test also indicate that there are significant differences in the influence of the main predictors due to the moderating effect of channel type. One of the key contributions of this study is that three types of SSTs were tested in a single study, which had not been done before, leading to the identification of the factors common to all three types, as well as the salient factors unique to each type

DETERMINANTS OF THE ADOPTION OF TECHNOLOGY BASED SELF-BANKING SYSTEM - EVIDENCE FROM SRI LANKA

Banking industry is a crucial industry in the Sri Lankan economy. With the development of technology, the self-banking concept has been introduced in the island and it has now become an integral part to both customers as well as the banking institutions. Therefore, this study focused on the determinants of the technology based self-banking system in Sri Lanka. The main objective of the study was to identify whether usefulness, ease of use, risk and contribution of banking institutions can be a determinant on the adoption of the self-banking system in Sri Lanka. This research tries to make an extension to the Technology Acceptance Model introduced by Davis, (1989). The quantitative data were gathered using a structured questionnaire and the sample size was 164. Cluster sampling was used. Univariate, bivariate and multivariate analytical methods were applied to analyze the data. The findings of the study revealed that there was a moderately high level of self-banking adoption. Furthermore, there is a significantly strong positive relationship between perceived usefulness and perceived ease of use with the adoption of self-banking, while the risk and contribution of banking institutions imply a weak positive relationship with the adoption of self-banking. On one hand, the Multiple regression analysis recognized that perceived usefulness and perceived ease of use are significant determinants for the adoption of self-banking. On the other hand, the risk and contribution of banking institutions do not determine cause of adoption of self-banking. Moreover, usefulness determines the increment in the adoption level of customers more than the ease of use. According to the results of the study, it can be suggested to the banking authorities to build and maintain self-banking technologies in a way that they would increase the usefulness to the customers.   Keywords: Self-banking, Self-service banking, Technology Acceptance Mode

Issues & Challenges in Mobile Banking In India: A Customers' Perspective

Mobile banking is a revolution that is driven by the world's one of the fastest growing sectors mobile communication technology. Like in any emerging technology, there exist barriers to the adoption of mobile banking services. This study explores the issues in mobile banking perceived critical for adoption by both mobile banking users as well as non-users. The study identified certain issues pertaining to banks, mobile handsets and telecom operators viz. mobile handset operability, security/privacy, standardization of services, customization, Downloading & installing application software and Telecom services quality. For this a descriptive design was adopted to empirically explore the selected issues. Study suggests that from consumers' perspective mobile handset operability, security/privacy and standardization of services are the critical issues. Although the research has its limitations, the implications of the results provide practical recommendations to the all concerned parties

Creating Shared Value in India: How Indian Corporations Are Contributing to Inclusive Growth While Strengthening Their Competitive Advantage

Leading companies are finding new ways to accelerate growth and increase competitive advantage through innovative business models that meet societal needs at scale. These companies are "creating shared value" by using their core business processes and practices to enhance the competitiveness of companies while improving social and environmental conditions. The concept of Creating Shared Value (CSV) was introduced by the co-founders of FSG, Harvard Business School professor Michael Porter and senior fellow at the Harvard Kennedy School Mark Kramer, in several Harvard Business Review articles (most recently in January/February 2011). FSG's research in India has identified a number of highly innovative examples of shared value. In this paper, we highlight these examples and call on corporations, especially our largest ones, to lead the charge toward a strategy for growth that benefits all our citizens

Mobile Banking: A Study on Adoption by Indian Users

Mobile Banking is one of the highly discussed topics of the times, with the exponential growth of mobile phones over the years and a teledensity of around 80% Banks are trying their best to enhance adoption of banking though mobile phones. Today with Mobile banking penetration of around 3% there is a huge market to be tapped in the country. With the burgeoning population the brick & mortar model of banking is difficult to pace with and Bankers are harping large on the adoption of mobile banking providing traditional banking to all would be too costly and may not be feasible. The review paper delves into the aspects of low mobile banking penetration and the factors impacting the adoption of Mobile banking in India, despite the high Teledensity & 49% Bank Penetration. Self efficacy, Apps compatibility, 24x7 hours availability have been found to build perception towards “Ease of Use”. Efficient transaction and Transaction cost, as primary factors leading to perception of “Usefulness” Privacy Risk & Transaction Risk have been found to be the primary factors leading to Risk Perception and accordingly influencing the adoption decision. The study proposes a model which is built upon the Technology Acceptance Model TAM. The findings from the study would provide the stakeholders in the Mobile banking domain with a better understanding of customer perceptions of mobile banking services and help them plan their marketing strategies and promotion approaches for mobile banking services in the future. Keywords: Mobile Banking, TAM, online banking, Smartphone banking, Banking penetration, TA