Process Management in Public Administration

Import 29/09/2010Téma bakalářské práce je procesní řízení ve veřejné správě. Cílem této práce je charakterizovat vývoj a přínosy zavádění zlepšování kvality a procesního řízení v podmínkách Městského úřadu města Hranice v letech 2003-2009. Bakalářská práce je rozčleněna včetně úvodu a závěru do pěti kapitol. Obsahem druhé kapitoly je organizace a řízení veřejné správy. Definuje vymezení a pojetí, funkce a systém veřejné správy, dále územní samosprávu a řízení ve veřejné správě. Třetí kapitola popisuje nástroje a metody zvyšující kvalitu ve veřejné správě, především model CAF a normy ISO řady 9000. Čtvrtá kapitola se zabývá charakteristikou města Hranice, městským úřadem a metodami a nástroji řízení kvality v podmínkách Městského úřadu Hranice. Popisuje vývoj a podíl modelů na procesním řízení a následně zhodnocením těchto modelů a jejich přínosy, především modelu CAF a ISO 9001:2000. Obsahem poslední kapitoly Závěr je shrnutí předchozích kapitol, návrhy a doporučení, potvrzení hypotézy a dosažení cíle.The theme of my bachelor thesis is the process management in public administration. The purpose of this thesis is to characterize development and implementation of quality improvement and process management in terms of the municipality of the city Hranice between periods 2003-2009. Bachelor's thesis is structured including the introduction and conclusion into five chapters. Content of the second chapter is the organization and management of public administration, which defines what a concept and delimitation, function and system of public administration, furthermore, local government and management in public administration. The third chapter describes the tools and methods for improving quality in public administration, particularly CAF model and the standard ISO 9000 series. The fourth chapter deals with the characteristics of the city Hranice, the municipality and the methods and tools of quality management in terms of the municipality Hranice. Describes the development and participation of models for process management and subsequent evaluation of these models and their benefits especially the model CAF and ISO 9001:2000. The conclusion of a final chapter is a summary of previous chapters and proposals, confirmation of hypotheses and achieving goals.153 - Katedra veřejné ekonomikyvýborn

Two-stage wireless network emulation

Testing and deploying mobile wireless networks and applications are very challenging tasks, due to the network size and administration as well as node mobility management. Well known simulation tools provide a more flexible environment but they do not run in real time and they rely on models of the developed system rather than on the system itself. Emulation is a hybrid approach allowing real application and traffic to be run over a simulated network, at the expense of accuracy when the number of nodes is too important. In this paper, emulation is split in two stages : first, the simulation of network conditions is precomputed so that it does not undergo real-time constraints that decrease its accuracy ; second, real applications and traffic are run on an emulation platform where the precomputed events are scheduled in soft real-time. This allows the use of accurate models for node mobility, radio signal propagation and communication stacks. An example shows that a simple situation can be simply tested with real applications and traffic while relying on accurate models. The consistency between the simulation results and the emulated conditions is also illustrated

Challenges of Reform Tools Implementation: The Case of Business Process Reengineering and Balanced Score Card in Diredawa City Administration ,Ethiopia

The reform tools like BPR and BSC have been implemented in the city administration since about the last ten years .As a result of the implementation, the following reasons are frequent and worth drown for the unsuccessful implementation of change tools accordingly .Among others; include , Lack of leadership commitment , high turnover of office holders , lack of skills of coaching and designing change tools ,lack of resource, inefficient skills for communicating the tools ,adopting the study of other regions as it is ,lack of incentives for champions, faulty implementation approach (not using change management tools) ,absence of implementation manuals , not adhere to change management models , lack of deep rooted skills and knowledge to implement the change tools and absence of conducting performance appraisal respectively. Keywords: BPR and BSC implementation DOI: 10.7176/JAAS/66-03 Publication date:July 31st 202

Brasilia’s Database Administrators

Database administration has gained an essential role in the management of new database technologies. Different data models are being created for supporting the enormous data volume, from the traditional relational database. These new models are called NoSQL (Not only SQL) databases. The adoption of best practices and procedures, has become essential for the operation of database management systems. Thus, this paper investigates some of the techniques and tools used by database administrators. The study highlights features and particularities in databases within the area of Brasilia, the Capital of Brazil. The results point to which new technologies regarding database management are currently the most relevant, as well as the central issues in this area

A geological model for the management of subsurface data in the urban environment of Barcelona and surrounding area

The overdevelopment of cities since the industrial revolution has shown the need to incorporate a sound geological knowledge in the management of required subsurface infrastructures and in the assessment of increasingly needed groundwater resources. Additionally, the scarcity of outcrops and the technical difficulty to conduct underground exploration in urban areas highlights the importance of implementing efficient management plans that deal with the legacy of heterogeneous subsurface information. To deal with these difficulties, a methodology has been proposed to integrate all the available spatio-temporal data into a comprehensive spatial database and a set of tools that facilitates the analysis and processing of the existing and newly added data for the city of Barcelona (NE Spain). Here we present the resulting actual subsurface 3-D geological model that incorporates and articulates all the information stored in the database. The methodology applied to Barcelona benefited from a good collaboration between administrative bodies and researchers that enabled the realization of a comprehensive geological database despite logistic difficulties. Currently, the public administration and also private sectors both benefit from the geological understanding acquired in the city of Barcelona, for example, when preparing the hydrogeological models used in groundwater assessment plans. The methodology further facilitates the continuous incorporation of new data in the implementation and sustainable management of urban groundwater, and also contributes to significantly reducing the costs of new infrastructures.Peer ReviewedPostprint (published version

Designing a Digital Employee Experience for Research Administration Using a Sequential Mixed-Methods Approach

This dissertation examines the concept of digital employee experience in the research administration industry. Using a digital employee experience framework, the study examined how the pandemic impacted the research administration work environment. This dissertation presents perceptions and draws insights from research administration leaders, management, and staff on digital work and digital employee experiences through the pandemic. The dissertation was motivated by three research questions: (1) What challenges did research administrators encounter during the Pandemic? (2) What were the research administrators’ perceptions of digital transformation during their employee journey? and (3) What is the future of research administration as the industry moves forward post-pandemic? Previous literature indicated that the digital employee experience framework was comprised of eight essential components: technology, physical environment, culture, business strategy, leadership, career, brand, and personal. Since the 2020 pandemic began, various studies of digital work environments, digital employee experiences, and remote work have been conducted. However, there have been limited studies of the research administration industry. This dissertation will advance the work of Gheidar and Zanjani (2021) and provide an understanding of the digital employee experience in the research administration community. To study research administration\u27s perceptions of digital work environments and digital employee experiences from a holistic perspective, a sequential mixed methods approach utilizing quantitative and qualitative research methods was selected. During the first phase of the research, the objective was to obtain top-down digital transformation and digital workplace insights by interviewing 11 United States Research Administration leaders. The second phase of the research included surveying 548 research administrators who provided their insights on the digital work environment, digital employee experiences and the future of research administration. The key findings from the research revealed that maintaining team culture in a digital environment is challenging and that leaders must be creative and innovative to maintain the culture of their teams. The Pandemic transformed the landscape of research administration at the team and organizational levels by changing from fully in-person office models to remote and hybrid models. This transformation created challenges and obstacles for management and staff, prompting them to rethink how to perform research administration business in different environments. The study indicated that leadership should invest in Digital Employee Experience tools and practices as we enter this new research administration world. These tools and practices can provide positive employee experiences in a digital environment. In conclusion, RA work must continue to adapt to an ever more digitalized world. Future research should focus on finding ways to maintain culture and gather ongoing faculty research perspectives on the evolution of the digital work environment in research administration

Local governments budgeting: a portuguese analysis of central dependency

The most recently challenges in Public Management are felt in several countries, which lead to the appearance of a set of innovative initiatives in the field of the Public Administration. This concept, more or less global (kellt, 2001), of administrative reform is known as the New Public Management and appears with the goal to improve the efficiency, the effectiveness and citizen satisfaction in public services. Is mainly based in the introduction of market type mechanism and the adoption of private management tools. It promotes the competition between public and private agents in order to succeed an improvement in service quality, at the same time that it reduces production costs (Hartley, Butler e Benington, 2002, p. 388). According to NPM models presented by Ferlie, Ashburner, Fitzgerald e Pettigrew (1996) that takes into account that there isn’t a clear definition of what it’s the NPN, the agenda of administrative reform in Portugal, is base on the two first’s models. It’s settled in politic of budgetary restriction, decentralization and atomization of Public Administration. Although it’s autonomy, the local governance also is affected by theses options of Central Administration. If in the countries of Anglo-Saxon origin, the model of reform of local power, it’s based in the adoptions of specific programs of management as the Compulsory Competitive Tendering, o Best Value, in Portugal the reality is different. The administrative modernization was made mainly by changes in the administrative organization and in the transfer of power between the different levels of Portuguese Public Administration, rather than by the implementation of specific management programs of modernization. This is due to the classic/continental administrative model which still is the Portuguese administrative mainframe. Reforms nowadays are still being implemented through financial legislation as a way of Central Administration spread reforms ideology to Local Governments. The local administration stars to win relative importance after 24 of April of 1974. This level of administration is characterized by autonomy and decentralization principles. Actually, this local power is guide by a new law of local financial. It’s relevant to analyse and debate the consequence of this new law and understand it’s proposed in a NPM reform context. This paper is based on a Master project and it seeks this objectives. This constitutes a challenge to analyse in comparison with the others the degree of bigger centrality and/or autonomy that the same ones reflected

Violence Risk Assessment and Risk Management: Case-Study of Filicide in an Italian Woman

Background: At an international level, the risk assessment and management process of violent offenders follows a standard method that implies well-defined theoretical models and the use of scientifically validated tools. In Italy, this process is still highly discretionary. The aim of this study is to highlight the advantages deriving from the use of risk assessment tools within the framework of a single case study; Methods: Recidivism risk and social dangerousness of an Italian woman perpetrator of filicide were assessed through the administration of the Level of Service/Case Management Inventory (LS/CMI) instrument supported by Historical Clinical Risk-20 Version 3 (HCR-20 V3); Results: The administration of LS/CMI showed that, in this single case, the subcomponents represent a criminogenic risk/need factor are: Family/Marital, Companions, Alcohol and Drug Problem and Leisure; while constituting strengths: employment and the absence of a Pro-criminal Orientation and an Antisocial Pattern; Conclusions: Data collected through LS/CMI indicated life areas of a single case, which should be emphasised not only to assess the risk of re-offending and social dangerousness but also for a social rehabilitation programme more suited to the subject. This study demonstrates that the LS/CMI assessment tool is suitable for the Italian context

Adapting a geographical information system-based water resource management to the needs of the Romanian water authorities

Background, aim, and scope: The need for global and integrated approaches to water resources management, both from the quantitative and the qualitative point of view, has long been recognized. Water quality management is a major issue for sustainable development and a mandatory task with respect to the implementation of the European Water Framework Directive as well as the Swiss legislation. However, data modelling to develop relational databases and subsequent geographic information system (GIS)-based water management instruments are a rather recent and not that widespread trend. The publication of overall guidelines for data modelling along with the EU Water Framework Directive is an important milestone in this area. Improving overall water quality requires better and more easily accessible data, but also the possibility to link data to simulation models. Models are to be used to derive indicators that will in turn support decision-making processes. For this whole chain to become effective at a river basin scale, all its components have to become part of the current daily practice of the local water administration. Any system, tool, or instrument that is not designed to meet, first of all, the fundamental needs of its primary end-users has almost no chance to be successful in the longer term. Materials and methods: Although based on a pre-existing water resources management system developed in Switzerland, the methodological approach applied to develop a GIS-based water quality management system adapted to the Romanian context followed a set of well-defined steps: the first and very important step is the assessment of needs (on the basis of a careful analysis of the various activities and missions of the water administration and other relevant stakeholders in water management related issues). On that basis, a conceptual data model (CDM) can be developed, to be later on turned into a physical database. Finally, the specifically requested additional functionalities (i.e. functionalities not provided by classical commercial GIS software), also identified during the assessment of needs, are developed. This methodology was applied, on an experimental basin, in the Ialomita River basin. Results: The results obtained from this action-research project consist of a set of tangible elements, among which (1) a conceptual data model adapted to the Romanian specificities regarding water resources management (needs, data availability, etc.), (2) a related spatial relational database (objects and attributes in tables, links, etc.), that can be used to store the data collected, among others, by the water administration, and later on exploited with geographical information systems, (3) a toolbar (in the ESRI environment) offering the requested data processing and visualizing functionalities. Lessons learned from this whole process can be considered as additional, although less tangible, results. Discussion: The applied methodology is fairly classical and did not come up with revolutionary results. Actually, the interesting aspects of this work are, on the one hand, and obviously, the fact that it produced tools matching the needs of the local (if not national) water administration (i.e. with a good chance of being effectively used in the day-to-day practice), and, on the other hand, the adaptations and adjustments that were needed both at the staff level and in technical terms. Conclusions: This research showed that a GIS-based water management system needs to be backed by some basic data management tools that form the necessary support upon which a GIS can be deployed. The main lesson gained is that technology transfer has to pay much attention to the differences in existing situations and backgrounds in general, and therefore must be able to show much flexibility. The fact that the original objectives could be adapted to meet the real needs of the local end-users is considered as a major aspect in achieving a successful adaptation and development of water resources management tools. Time needed to setup things in real life was probably the most underestimated aspect in this technology transfer process. Recommendations and perspectives: The whole material produced (conceptual data model, database and GIS tools) was disseminated among all river basin authorities in Romania on the behalf of the national water administration (ANAR). The fact that further developments, for example, to address water quantity issues more precisely, as envisaged by ANAR, can be seen as an indication that this project succeeded in providing an appropriate input to improve water quality in Romania on the long ter