Government as a social machine - the implications of government as a social machine for making and implementing market-based policy

This is the second of two reports from the Government as a Social Machine project. The first report gave an overview of the evolution of electronic/digital government, and explored the concept of 21st century government as a \u27social machine\u27. This report identifies seven social machines developed by governments in Australia and New Zealand. These social machines harness digital technologies in order to deliver more effective and efficient services, develop better business practices, and enable better accountability and transparency. The report gives an overview of each social machine in context, describing the social need that is being met and the community that has developed it, and begins to unravel some of the socio-political consequences that might arise from the use of these social machines within the public policy context. These reports are not intended to be comprehensive (further educational materials are being developed as part of the ANZSOG Case Library), but they are intended to begin a conversation amongst those studying or practicing in public policy as to how governments can better understand, manage and employ these evolving social machines for better governance and social benefit

Business and Information System Alignment Theories Built on eGovernment Service Practice: An Holistic Literature Review

© 2019 The Author(s). Licensee IntechOpen. This chapter is distributed under the terms of the Creative Commons Attribution 3.0 License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.This chapter examines previous studies of alignment between business and information systems holistically in relation to the development of working associations among professionals from information system and business backgrounds in business organization and eGovernment sectors while investigating alignment research that permits the development and growth of information system, which is appropriate, within budget and on-time development. The process of alignment plays a key role in the construction of dependent associations among individuals from two different groups, and the progress of alignment could be enhanced by emerging an information system according to the investors’ prospects. The chapter presents system theory to gather and analyze the data across the designated platforms. The outcomes classify that alignment among business and information system departments remains a priority and is of worry in different ways in diverse areas, which provides prospects for the forthcoming discussion and research.Final Published versio

The impact of e-government strategy on economic growth and social development

The digital revolution significantly re-organizes the daily lifestyle of people and habitual ways and means of doing business. The public sector cannot disregard the new trends of postindustrial information economy. If public administrations are to remain responsive, accountable and efficient in the XXI century, they need to transform the way they function by making more and better use of information and communication technology. Implementation of e-government aims to support modernization of the public sector enabling its openness, transparency and effectiveness. The evidence from existing literature shows that besides the reduction of administrative burdens, improvement of information and service quality and cost reduction, e-government is able to streamline economic and social development of the nations. However, due to the lack of arguments that prove the importance of e-government adoption at the same level as resolution of other economic and social problems that occur on the national levels, some critical opinions were expressed against the need of investment in the digital government. This research applying correlation and regression analysis using the panel data of 34 European countries during the period of 2003 until 2014, aims to evaluate the impact of e-government strategy on economic and social development and its ability to enhance wealth creation and to improve exciting social policies. Results provide an evidence of the positive significant effect of e-government implementation on GDP growth and several social indices, such as Rule of law, Political stability and Health index with significant decrease of Mortality rate at the same time.A revolução digital reorganizou significativamente, tanto o estilo de vida diário das pessoas, como as formas habituais e meios de fazer negócios. O setor público não pode ignorar as novas tendências da economia da informação pós-industrial. Se as administrações públicas são para continuar a ser responsivas, responsáveis e eficientes no século XXI, precisam de transformar a forma como funcionam, fazendo mais e melhor uso da tecnologia da informação e da comunicação. A implementação de governo eletrónico tem como objetivo apoiar a modernização do setor público, possibilitando a sua abertura, transparência e eficácia. A evidência da literatura existente mostra que, além das reduções dos encargos administrativos, melhoria da informação, qualidade de serviço e redução de custos, governo eletrónico é capaz de agilizar o desenvolvimento económico e social das nações. No entanto, devido à falta de argumentos que demonstrem a importância da adoção do governo eletrónico ao mesmo nível que a resolução de outros problemas socioeconómicos que ocorrem aos níveis nacionais, algumas opiniões críticas foram expressas contra a necessidade de investimento no governo digital. Esta pesquisa, que aplicou uma análise de correlação e regressão, usando dados de um painel de 34 países europeus durante o período de 2003 a 2014, tem como objectivo avaliar o impacto da estratégia de implementação do governo eletrónico no desenvolvimento económico e social e a sua capacidade de potenciar a criação de riqueza e de melhorar políticas sociais estimulantes. Os resultados mostram sinais do efeito positive e significativo da implementação do governo eletrónico sobre o crescimento do PIB e em diversos indicadores sociais, tais como, no Estado de Direito, na estabilidade política e em índice de saúde com uma diminuição significativa da taxa de mortalidade ao mesmo tempo

User-centricity and Public Values in eGovernment: Friend or Foe?

In their delivery of services, public administrations seek to develop a ‘citizen-centric’ approach. Concomitantly, user-centricity is emerging as a widely accepted construct for Web 3.0 applications supporting the digital interaction between service providers and recipients. The digitalization of public services can positively impact important public values, such as efficiency and transparency. However, the digital divide highlights that information and communication technologies can simultaneously neglect public needs. This begs the question of whether user-centricity reflects or conflicts with public values. To answer this question, we present a systematic review of existing literature on user-centricity and public values. The contribution of this paper is an extended taxonomy of public values for user-centricity, as well as recommendations for public policy to address conflicts between public values and user-centricity