A First Approach on Modelling Staff Proactiveness in Retail Simulation Models

There has been a noticeable shift in the relative composition of the industry in the developed countries in recent years; manufacturing is decreasing while the service sector is becoming more important. However, currently most simulation models for investigating service systems are still built in the same way as manufacturing simulation models, using a process-oriented world view, i.e. they model the flow of passive entities through a system. These kinds of models allow studying aspects of operational management but are not well suited for studying the dynamics that appear in service systems due to human behaviour. For these kinds of studies we require tools that allow modelling the system and entities using an object-oriented world view, where intelligent objects serve as abstract \'actors\' that are goal directed and can behave proactively. In our work we combine process-oriented discrete event simulation modelling and object-oriented agent based simulation modelling to investigate the impact of people management practices on retail productivity. In this paper, we reveal in a series of experiments what impact considering proactivity can have on the output accuracy of simulation models of human centric systems. The model and data we use for this investigation are based on a case study in a UK department store. We show that considering proactivity positively influences the validity of these kinds of models and therefore allows analysts to make better recommendations regarding strategies to apply people management practices.Retail Performance, Management Practices, Proactive Behaviour, Service Experience, Agent-Based Modelling, Simulation

Overview on Agent-Based Social Modelling and the Use of Formal Languages

The use of agent-based modelling and simulation techniques in the social sciences has flourished in the recent decades. The main reason is that the object of study in these disciplines, human society present or past, is difficult to analyse through classical analytical techniques. Population dynamics and structures are inherently complex. Thus, other methodological techniques need to be found to more adequately study this field. In this context, agent-based modelling is encouraging the introduction of computer simulations to examine behavioural patterns in complex systems. Simulation provides a tool to artificially examine societies where a big number of actors with decision capacity coexist and interact. However, formal modelling in these areas has not traditionally been used compared to other fields of science, in particular in their use of formal languages during the modelling process. In this chapter, the authors aim to revise the most relevant aspects on modelling in social sciences and to discuss the use formal languages by social scientists

New actor types in electricity market simulation models: Deliverable D4.4

Project TradeRES - New Markets Design & Models for 100% Renewable Power Systems: https://traderes.eu/about/ABSTRACT: The modelling of agents in the simulation models and tools is of primary importance if the quality and the validity of the simulation outcomes are at stake. This is the first version of the report that deals with the representation of electricity market actors’ in the agent based models (ABMs) used in TradeRES project. With the AMIRIS, the EMLab-Generation (EMLab), the MASCEM and the RESTrade models being in the centre of the analysis, the subject matter of this report has been the identification of the actors’ characteristics that are already covered by the initial (with respect to the project) version of the models and the presentation of the foreseen modelling enhancements. For serving these goals, agent attributes and representation methods, as found in the literature of agent-driven models, are considered initially. The detailed review of such aspects offers the necessary background and supports the formation of a context that facilitates the mapping of actors’ characteristics to agent modelling approaches. Emphasis is given in several approaches and technics found in the literature for the development of a broader environment, on which part of the later analysis is deployed. Although the ABMs that are used in the project constitute an important part of the literature, they have not been included in the review since they are the subject of another section.N/

Development of a hybrid simulation framework for the production planning process in the atlantic salmon supply chain

The farmed salmon supply chain has a highly complex and integrated structure, where activities occur both in the sea and on land. Due to this complexity, the supply chain needs appropriate decision-support tools to aid the production planning process, which capture the material flows, information flows and behaviours of the decision makers in the chain. This paper proposes a hybrid simulation framework for production planning using the case of the Norwegian Atlantic salmon supply chain. This hybrid simulation comprises agent-based modelling (ABM) to capture the autonomous and interacting decision making behaviour of the supply chain actors, while discrete-event simulation (DES) is employed to model the various production processes within the chain. The simulation is implemented using AnyLogic™ version 8.0 simulation software, using a case study from the Norwegian farmed salmon sector. The proposed modelling framework provides a deeper understanding of the activities in the salmon supply chain, thereby enabling improved decision making.publishedVersio

'No one in the driver's seat' : an agent-based modelling approach to decentralised behaviour in supply chain co-ordination

As decentralised supply chain networks become the norm and vertically integrated firms the exception, there is a need to better understand decentralised co-ordination in such supply chains. However, contemporary research in supply chain management proceeds under the assumption that there is always a dominant actor in the supply chain network who is ‘in the driver's seat’. This article describes a study that investigates situations in which effective industrial supply chain co-ordination is achieved by multiple, independent actors where ‘no-one is in the driver's seat’. It introduces a formal modelling method to investigate such issues, called agent-based modelling. In this, we build on the notion of complex adaptive systems. The article shows the application of this method in three experiments with an simple supply chain model in one specific agent-based simulation environment. Exploratory findings are discussed and promising areas for further research are indicated

A survey of simulation techniques in commerce and defence

Despite the developments in Modelling and Simulation (M&S) tools and techniques over the past years, there has been a gap in the M&S research and practice in healthcare on developing a toolkit to assist the modellers and simulation practitioners with selecting an appropriate set of techniques. This study is a preliminary step towards this goal. This paper presents some results from a systematic literature survey on applications of M&S in the commerce and defence domains that could inspire some improvements in the healthcare. Interim results show that in the commercial sector Discrete-Event Simulation (DES) has been the most widely used technique with System Dynamics (SD) in second place. However in the defence sector, SD has gained relatively more attention. SD has been found quite useful for qualitative and soft factors analysis. From both the surveys it becomes clear that there is a growing trend towards using hybrid M&S approaches

Actors and factors - bridging social science findings and urban land use change modeling

Recent uneven land use dynamics in urban areas resulting from demographic change, economic pressure and the cities’ mutual competition in a globalising world challenge both scientists and practitioners, among them social scientists, modellers and spatial planners. Processes of growth and decline specifically affect the urban environment, the requirements of the residents on social and natural resources. Social and environmental research is interested in a better understanding and ways of explaining the interactions between society and landscape in urban areas. And it is also needed for making life in cities attractive, secure and affordable within or despite of uneven dynamics.\ud The position paper upon “Actors and factors – bridging social science findings and urban land use change modeling” presents approaches and ideas on how social science findings on the interaction of the social system (actors) and the land use (factors) are taken up and formalised using modelling and gaming techniques. It should be understood as a first sketch compiling major challenges and proposing exemplary solutions in the field of interest

Modelling and Simulation of Asynchronous Real-Time Systems using Timed Rebeca

In this paper we propose an extension of the Rebeca language that can be used to model distributed and asynchronous systems with timing constraints. We provide the formal semantics of the language using Structural Operational Semantics, and show its expressiveness by means of examples. We developed a tool for automated translation from timed Rebeca to the Erlang language, which provides a first implementation of timed Rebeca. We can use the tool to set the parameters of timed Rebeca models, which represent the environment and component variables, and use McErlang to run multiple simulations for different settings. Timed Rebeca restricts the modeller to a pure asynchronous actor-based paradigm, where the structure of the model represents the service oriented architecture, while the computational model matches the network infrastructure. Simulation is shown to be an effective analysis support, specially where model checking faces almost immediate state explosion in an asynchronous setting.Comment: In Proceedings FOCLASA 2011, arXiv:1107.584

Modelling Fresh Strawberry Supply "From-Farm-to-Fork" as a Complex Adaptive Network

 The purpose of this study is to model and thereby enable simulation of the complete business entity of fresh food supply. A case narrative of fresh strawberry supply provides basis for this modelling. Lamming et al. (2000) point to the importance of discerning industry-specific product features (or particularities) regarding managing supply networks when discussing elements in "an initial classification of a supply network" while Fisher (1997) and Christopher et al. (2006, 2009) point to the lack of adopting SCM models to variations in products and market types as an important source of SCM failure. In this study we have chosen to move along a research path towards developing an adapted approach to model end-to-end fresh food supply influenced by a combination of SCM, system dynamics and complex adaptive network thinking...