How Design Plays Strategic Roles in Internet Service Innovation: Lessons from Korean Companies

In order to survive in the highly competitive internet business, companies have to provide differentiated services that can satisfy the rapidly changing users’ tastes and needs. Designers have been increasingly committed to achieving user satisfaction by generating and visualizing innovative solutions in new internet service development. The roles of internet service design have expanded from a narrow focus on aesthetics into a more strategic aspect. This paper investigates the methods of managing design in order to enhance companies’ competitiveness in internet business. The main research processes are to: (1) explore the current state of internet service design in Korea through in-depth interviews with professional designers and survey questionnaires to 30 digital design agencies and 60 clients; (2) compare how design is managed between in-house design groups and digital design agencies though the case studies of five Korean companies; and (3) develop a taxonomy characterizing four roles of designers in conjunction with the levels of their strategic contributions to internet service innovation: visualist, solution provider, concept generator, and service initiator. In addition, we demonstrate the growing contributions of the strategic use of design for innovating internet services, building robust brand equity, and increasing business performance. Keywords: Design Management; Internet Business; Internet Service Design; Digital Design; Digital Design Agency; In-House Design Group, Case Study</p

Scoping study of the feasibility of developing a software tool to assist designers of pedestrian crossing places

This report is the outcome of a scoping study of how guidance can be provided for practising highway engineers in designing informal pedestrian crossing facilities. The main component of this report is an analysis by an IT consultant of a range of mechanisms for delivery of this. The study was informed by the opinions of a group of practitioners who have a direct interest in the provision of pedestrian facilities. These results are placed in context and their consequences are explored in the first part of the report

Evaluation of E-Government Implementation: The Case of State Government Websites in Nigeria

This study evaluated the extent to which current status of e-government implementation in Nigeria conforms to the national IT policy strategy. The study is based on content analysis of the official websites of the thirty six states and the federal capital territory of the country. It focuses on the content, functional and construction features of the websites. It was found that, out of the thirty six states, only twenty-three (64 percent) had websites and mostly provide textual information; few provide downloadable digital documents and functional online interactions. We recommend that, in addition to the National IT policy, Nigerian government needs to have an established guideline for its e-government implementation and NITDA needs to be more proactive in its duty of monitoring IT policy implementation. The site designers should acknowledge the importance of government websites as the main channels for information dissemination, for facilitating citizens’ interaction with government and for transforming government operations. Thus, the websites must be more than static notice boards but be function-oriented, dynamic and interactive

Closing the Gap: How Improving Information Flow Can Help Community-Based Organizations Keep Uninsured Kids From Falling Through the Cracks

Evaluates how community-based organizations used a tool for systematic, ongoing data exchange with the state to monitor children's enrollment and redetermination status in public health insurance. Explores its potential to boost outreach and enrollment

Digital inclusion - the vision, the challenges and the way forward

This paper considers the vision and aspiration of digital inclusion, and then examines the current reality. It looks beyond the rhetoric to provide an analysis of the status quo, a consideration of some facilitators and challenges to progress and some suggestions for moving forward with renewed energy and commitment. The far-reaching benefits of digital inclusion and the crucial role it plays in enabling full participation in our digital society are considered. At the heart of the vision of universal digital inclusion is the deceptively simple goal to ensure that everyone is able to access and experience the wide-ranging benefits and transformational opportunities and impacts it offers. The reality is a long way from the vision: inequality of access still exists despite many national campaigns and initiatives to reduce it. The benefits and beneficiaries of a digital society are not just the individual but all stakeholders in the wider society. Research evidence has shown that the critical success factors for successful digital participation are (i) appropriate design and (ii) readily available and on-going ICT (Information and Communication Technology) support in the community. Challenges and proven solutions are presented. The proposition of community hubs in local venues to provide user-centred ICT support and learning for older and disabled people is presented. While the challenges to achieve digital inclusion are very considerable, the knowledge of how to achieve it and the technologies which enable it already exist. Harnessing of political will is necessary to make digital inclusion a reality rather than a vision. With the cooperation and commitment of all stakeholders actualisation of the vision of a digitally inclusive society, while challenging, can be achieved and will yield opportunities and rewards that eclipse the cost of implementation

Website accessibility issues in Western Australian public libraries

Website accessibility is a very real and pressing issue for public libraries internationally. Tim Berners-Lee credited with founding the Web, states The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect. (Henry & McGee, 2010). There is wide-spread support for adherence to the Web Content Advisory Guidelines Version 1.0 and 2.0 (WCAG) throughout Federal, State and Local levels of government in Australia. The Guidelines have also been affirmed by the Australian Human Rights Commission, disability advocacy groups such as Vision Australia, and the Australian Library and Information Association. The Australian Government issued a press release in February 2010 which mandates conformance with WCAG 2.0 by 2015 for all government sites. In order to accommodate this, a new transition strategy has been provided by the Australian Government. While adherence to the Guidelines is clearly mandated, the level of adherence within the public libraries in Western Australia has not been tested until now. Public libraries, by their very nature, should be providing an equality of access to their collections and services. This research assesses the level of adherence to the Web Content Advisory Guidelines (Version 1.0 and 2.0) of public libraries within Western Australia. Through on-line website accessibility evaluation tools, manual checklists, surveys and interviews, this research identifies the level of compliance to these Guidelines as well as the implementation barriers and level of understanding within Western Australia. The assessment of the website accessibility of public libraries in Western Australia operated as a case study methodology incorporating both quantitative and qualitative assessment tools. An analysis of the research methods and findings is provided in this dissertation. The findings of the research demonstrate that at present no public library website in Western Australia with an on-line catalogue link, other than the State Library of Western Australia, conforms to the WCAG Version 1.0 or 2.0 at any level of compliance. Libraries identify a number of barriers to implementation of the guidelines including lack of understanding of the necessity of compliance, lack of understanding of the benefits of compliance, time and cost. The theoretical framework suggested in this research suggests that with increased understanding of the issues and increased support, libraries should be in a better position to work toward website accessibility

Public Participation GIS for sustainable urban mobility planning: methods, applications and challenges

Sustainable mobility planning is a new approach to planning, and as such it requires new methods of public participation, data collection and data aggregation. In the article we present an overview of Public Participation GIS (PPGIS) methods with potential use in sustainable urban mobility planning. We present the methods using examples from two recent case studies conducted in Polish cities of Poznań and Łodź. Sustainable urban mobility planning is a cyclical process, and each stage has different data and participatory requirements. Consequently, we situate the PPGIS methods in appropriate stages of planning, based on potential benefits they may bring into the planning process. We discuss key issues related to participant recruitment and provide guidelines for planners interested in implementing methods presented in the paper. The article outlines future research directions stressing the need for systematic case study evaluation