A semantic web service-based architecture for the interoperability of e-government services

We propose a semantically-enhanced architecture to address the issues of interoperability and service integration in e-government web information systems. An architecture for a life event portal based on Semantic Web Services (SWS) is described. The architecture includes loosely-coupled modules organized in three distinct layers: User Interaction, Middleware and Web Services. The Middleware provides the semantic infrastructure for ontologies and SWS. In particular a conceptual model for integrating domain knowledge (Life Event Ontology), application knowledge (E-government Ontology) and service description (Service Ontology) is defined. The model has been applied to a use case scenario in e-government and the results of a system prototype have been reported to demonstrate some relevant features of the proposed approach

Knowledge modelling for integrating semantic web services in e-government applications

Service integration and domain interoperability are the basic requirements in the development of current service-oriented e-Government applications. Semantic Web and, in particular, Semantic Web Service (SWS) technology aim to address these issues. However, the integration between e-Government applications and SWS is not an easy task. We argue that a more complex semantic layer needs to be modeled. The aim of our work is to provide an ontological framework that maps such a semantic layer. In this paper, we describe our approach for creating a project-independent and reusable model, and provide a case study that demonstrates its applicability

The use of TRAO to manage evolution risks in e-government

The need to develop and provide more efficient ways of providing Electronic Government Services to key stakeholders in government has brought about varying degrees of evolution in government. This evolution is seen in different ways like the merging of government departments, the merging of assets or its components with legacy assets etc. This has involved the incorporation of several practices that are geared towards the elimination of processes that are repetitive and manual while attempting to progressively encourage the interaction that exists between the different stakeholders. However, some of these practices have further complicated processes in government thus creating avenues for vulnerabilities which if exploited expose government and government assets to risks and threats. Focusing on ways to manage the issues accompanied with evolution can better prepare governments for manging the associated vulnerabilities, risks and threats. The basis of a conceptual framework is provided to establish the relationships that exist between the E-Government, asset and security domains. Thus, this thesis presents a design research project used in the management of evolution-related risks. The first part of the project focusses on the development of a generic ontology known as TRAO and a scenario ontology TRAOSc made up of different hypothetical scenarios. The resulting efficiency of the development of these ontologies have facilitated the development of an intelligent tool TRAOSearch that supports high-level semantically enriched queries. Results from the use of a case study prove that there are existing evolution-related issues which governments may not be fully prepared for. Furthermore, an ontological approach in the management of evolution-related risks showed that government stakeholders were interested in the use of intelligent processes that could improve government effectiveness while analysing the risks associated with doing this. Of more importance to this research was the ability to make inferences from the ontology on existing complex relationships that exist in the form of dependencies and interdependencies between Stakeholders and Assets. Thus, this thesis presents contributions in the aspect of advancing stakeholders understanding on the types of relationships that exist in government and the effect these relationships may have on service provisioning. Another novel contribution can be seen in the correction of the ambiguity associated with the terms Service, IT Service and E-Government. Furthermore, the feedback obtained from the use of an ontology-based tool during the evaluation phase of the project provides insights on whether governments must always be at par with technological evolution

A Review Of Interoperability Standards And Initiatives In Electronic Government

Being important at organizational, process and semantic levels, interoperability became a key characteristic of the new electronic government systems and services, over the last decade. As a crucial prerequisite for automated process execution leading to “one-stop” e-Government services, interoperability has been systematically prescribed, since the dawn of the 21st century: Standardization frameworks, that included guidelines ranging from simple statements to well defined international Web-Service standards started to appear at National and Cross-Country levels, powered by governments, the European Union or the United Nations. In parallel, most international software, hardware and service vendors created their own strategies for achieving the goal of open, collaborative, loosely coupled systems and components. The paper presents the main milestones in this fascinating quest that shaped electronic government during the last 10 years, describing National Frameworks, key Pan-European projects, international standardization and main industrial and research achievements. Moreover, the paper describes the next steps needed to achieve interoperability at technical, semantic, organizational, legal or policy level – leading to the transformation of administrative processes and the provision of low-cost, high-quality services to citizens and businesses

Cloud for eGov: the state of the art

Specifically, the paper provides a detailed analysis of the state of the art regarding technological, regulatory and interoperability aspects, devoting particular attention to those projects (and related experience) in the field of cloud and distributed computing. The paper's aim is to evaluate benefits and risks of the applicability of solutions that are already in place for the specified areas of interest. The key factors that determine relevant regulations, with particular emphasis on the European target, have been listed in the paper. Finally, the main Italian projects and the situation in some European countries have also been mentioned

A CONCEPTUAL LIFE EVENT FRAMEWORK FOR GOVERNMENT-TO-CITIZEN ELECTRONIC SERVICES PROVISION

In recent years, life event approach has been widely used by governments all over the world for designing and providing web services to citizens through their e-government portals. Despite the wide usage of this approach, there is still a challenge of how to use this approach to design e-government portals in order to automatically provide personalised services to citizens. We propose a conceptual framework for e-government service provision based on life event approach and the use of citizen profile to capture the citizen needs, since the process of finding Web services from a government-to-citizen (G2C) system involves understanding the citizens’ needs and demands, selecting the relevant services, and delivering services that matches the requirements. The proposed framework that incorporates the citizen profile is based on three components that complement each other, namely, anticipatory life events, non-anticipatory life events and recurring services

Quality of (Digital) Services in e-Government

Internet growth in the nineties supported government ambition to provide better services to citizens through the development of Information and Communication Technologies based solutions. Thanks to the Lisbon conference, which in 2000 covered and investigated this topic, e-government has been recognized as one of the major priorities in Public Administration innovation process. As a matter of\ud fact in the last 10 years the number of services provided to citizens through Information and Communication Technologies has increased rapidly. Nevertheless the increasing rate, the access and usage of digital services do not follow the same trend. Nowadays Public Administrations deliver many electronic services which\ud are seldom used by citizens. Different reasons contribute to the highlighted situation.\ud The main assumption of the thesis is that quality of e-government digital services strongly affects real access to services by citizens. According to the complexity of quality in e-government, one of the main challenges was to define a suitable quality model. To reach such aim, domain-dependent characteristics on the services delivery have been investigated. The defined model refers to citizen,\ud technology and service related quality characteristics. Correspondingly a suitable way to represent, assess, and continuously improve services quality according to\ud such domain requirements has been introduced.\ud Concerning the service related quality aspects a methodology and a tool permitting to formally and automatically assess the quality of a designed service with\ud respect to the quality model has been defined. Starting from an user friendly notation, both for service and quality requirements, the proposed methodology has\ud been implemented as an user friendly tool supported by a mapping from user friendly notations to formal language. The tool allows to verify formally via model checking, if the given service satisfies one by one the quality requirements addressed by the quality model.\ud Additionally in some case an unique view on e-government service quality is quite useful. A mathematical model provides a single value for quality starting from the assessment of all the requirements defined in the quality model. It relies on the following activities: homogeneity, interaction and grouping.\ud A set of experiments has been performed in order to validate the goodness of the work. Services already implemented in a local Public Administration has\ud been considered. Literature review and domain experts knowledge were the main drivers of this work. It proofs the goodness of the quality model, the application of formal techniques in the complex field of study such as e-government and the quality aggregation via the mathematical model.\ud This thesis introduces advance research in e-government by providing the contributions that quality oriented service delivery in Public Administration promotes services used by the citizens. Further applications of the proposed approaches could be investigated in the areas of practical benchmarking and Service Level Agreement specification

TOWARDS CROSS-ORGANISATIONAL E-GOVERNMENT: AN INTEGRATED APPROACH

One of the most challenging issues in current e-Government initiatives is the seamless exchange of information and the efficient collaboration between public administrations, companies and the private sector. Either from an intra- or cross-organisational point of view spanning processes across multiple authorities leads to a collaboration of autonomous units under consideration of law and regulations. Despite the organisational dimension current approaches are mainly technical solutions – e.g. interoperability frameworks. Within this paper we present an integrated approach which incorporates organisational aspects of the public sector and which supports the correspondent implementation of solutions for cross-organisational e-Government by adopting Model-Driven-Development practices

WISM 2005 : web information systems modeling

Modern Web Information Systems (WIS) need to satisfy a large number of requirements coming from different WIS stakeholders. Modeling WIS by focusing at one design aspect at-a-time helps the implementation of these requirements. During the last years several model-driven methodologies have been proposed to support the WIS design. Strategic modeling is usually the first step in WIS design. It is a very general characterization of WIS which answers questions like: what is the purpose of the WIS?, which are the WIS users?, what functionality is provided by the WIS?, what is the content of the WIS?, what is the layout and atmosphere of the presentations provided by the WIS?, etc. It is only after answering the above questions at a high abstract level that the designer can proceed with the detailed specifications of the WIS. Data integration is one of the most important characteristics of WIS. Some examples of domains in which data integration is present are: public services and bioinformatics. WIS need to support user interfaces that make a lot of data coming from different sources available to the user in a transparent way. The Semantic Web technologies seem to facilitate the data integration problem on the Web by providing the necessary languages to describe the data semantics. Very often the Web user browses pages that he will like to view again at a later time. The present browsing history mechanisms included in Web browsers proved to be insufficient for an adequate retrieval of already seen information. A semantical organization of the previously visited pages can improve the process of retrieving previously seen data. There is an increasing demand to make WIS personalizable so that these systems better deal with the user interests. WIS design methodologies do propose adaptation techniques in order to realize WIS personalization. Despite the fact that some of these adaptation techniques are very similar (or even the same) in different methodologies, the notations to specify WIS personalization aspects are quite different. By defining a reference model for specifying WIS personalization one could improve the reuse of the personalization specifications and also enable a seamless translation between different specific personalization specifications. The above issues are some of the topics that are tackled in the workshop papers. We hope that we did raise the readers’ interest so that they will have a close look at the papers and possibly contribute to the fascinating and challenging area of WIS modeling