Abusive Language Detection in Online Conversations by Combining Content-and Graph-based Features

In recent years, online social networks have allowed worldwide users to meet and discuss. As guarantors of these communities, the administrators of these platforms must prevent users from adopting inappropriate behaviors. This verification task, mainly done by humans, is more and more difficult due to the ever growing amount of messages to check. Methods have been proposed to automatize this moderation process, mainly by providing approaches based on the textual content of the exchanged messages. Recent work has also shown that characteristics derived from the structure of conversations, in the form of conversational graphs, can help detecting these abusive messages. In this paper, we propose to take advantage of both sources of information by proposing fusion methods integrating content-and graph-based features. Our experiments on raw chat logs show that the content of the messages, but also of their dynamics within a conversation contain partially complementary information, allowing performance improvements on an abusive message classification task with a final F-measure of 93.26%

Impact Of Content Features For Automatic Online Abuse Detection

Online communities have gained considerable importance in recent years due to the increasing number of people connected to the Internet. Moderating user content in online communities is mainly performed manually, and reducing the workload through automatic methods is of great financial interest for community maintainers. Often, the industry uses basic approaches such as bad words filtering and regular expression matching to assist the moderators. In this article, we consider the task of automatically determining if a message is abusive. This task is complex since messages are written in a non-standardized way, including spelling errors, abbreviations, community-specific codes... First, we evaluate the system that we propose using standard features of online messages. Then, we evaluate the impact of the addition of pre-processing strategies, as well as original specific features developed for the community of an online in-browser strategy game. We finally propose to analyze the usefulness of this wide range of features using feature selection. This work can lead to two possible applications: 1) automatically flag potentially abusive messages to draw the moderator's attention on a narrow subset of messages ; and 2) fully automate the moderation process by deciding whether a message is abusive without any human intervention

Graph-based Features for Automatic Online Abuse Detection

While online communities have become increasingly important over the years, the moderation of user-generated content is still performed mostly manually. Automating this task is an important step in reducing the financial cost associated with moderation, but the majority of automated approaches strictly based on message content are highly vulnerable to intentional obfuscation. In this paper, we discuss methods for extracting conversational networks based on raw multi-participant chat logs, and we study the contribution of graph features to a classification system that aims to determine if a given message is abusive. The conversational graph-based system yields unexpectedly high performance , with results comparable to those previously obtained with a content-based approach