Exploring User Satisfaction in a Tutorial Dialogue System

Abstract User satisfaction is a common evaluation metric in task-oriented dialogue systems, whereas tutorial dialogue systems are often evaluated in terms of student learning gain. However, user satisfaction is also important for such systems, since it may predict technology acceptance. We present a detailed satisfaction questionnaire used in evaluating the BEETLE II system (REVU-NL), and explore the underlying components of user satisfaction using factor analysis. We demonstrate interesting patterns of interaction between interpretation quality, satisfaction and the dialogue policy, highlighting the importance of more finegrained evaluation of user satisfaction

Perspectives of Small Retailers in the Organic Market: Customer Satisfaction and Customer Enthusiasm

Abstract. In this paper we discuss the impact of customer satisfaction and enthusiasm on the performance of small retailers in the organic food market. The analysis of customer satisfaction and shop data confirm essential economic effects. The study is based on 948 customer interviews and an analysis of management ratios of 12 organic food shops in Germany. The results show that customer satisfaction is a relevant key to sales performance. Regression analysis reveals that overall customer satisfaction accounts for 32 % of sales per square meter sales area. An additional factor analysis identifies service and product quality as main determinants of customer satisfaction. Consumers consider the freshness of fruit and vegetables as representative for the quality of the whole assortment. A correlation analysis demonstrates that customer enthusiasm is a more accurate factor in the recommendation of shops than customer satisfaction. The paper ends with managerial and scientific implications

Indigenous wellbeing in Australia: evidence from HILDA

This study explores the subjective wellbeing of Indigenous Australians. Abstract Report focusses on mean levels of self-reported life satisfaction, inequality in life satisfaction within the Indigenous and non-Indigenous Australian populations, and the prevalence and severity of dissatisfaction with one’s life. Evidence on differences in the determinants of life satisfaction between Indigenous and non-Indigenous Australians is provided. Results indicate that Indigenous life satisfaction peaked in 2003 and has since declined. We also find that inequality in life satisfaction is greater for Indigenous than non-Indigenous Australians. Despite a downward trend in the level of dissatisfaction for non-Indigenous Australians, dissatisfaction among Indigenous Australians has remained relatively unchanged

Loneliness and life satisfaction amongst three cultural groups

Abstract Studies into loneliness and life satisfaction have rarely assessed the role of culture in moderating the relationship between these variables. The present study examined the relationship between loneliness and life satisfaction using data from three nonstudent samples collected from Italian, Anglo-Canadian and Chinese-Canadian populations. A total of 206 respondents completed the Revised UCLA Loneliness Scale (Russell, Peplau, & Cutrona, 1980) and the Satisfaction with Life Scale (Diener, Emmons, Larsen, & Griffin, 1985). Two contrasting hypotheses were compared: one, a “postmodern” hypothesis, predicting that the relationship between life satisfaction and loneliness would be stronger in our individualist sample of Anglo-Canadians, and a second, “relational” hypothesis predicting this association to be strongest in our collectivist, Chinese-Canadian sample. Our findings demonstrated that culture has a small but significant impact on the relationship between loneliness and life satisfaction, and, consistent with the relational hypothesis, the relationship between the two concepts was strongest among our Chinese-Canadian respondents and weakest among our Anglo-Canadian participants This finding is discussed in the context of the strong expectations of social cohesion in collectivist societies

Older Adults’ Social Relations: Life Satisfaction to Widowhood

Abstract The objective of this study was to examine the breadth and depth of relationships with relatives and friends and the possible implications of those relationships with regards to life satisfaction to widowhood. Data from the National Social Life, Health, and Aging Project (NSHAP) survey were used, which sampled persons 57-85 years of age (N=3005). It was hypothesized that older widowed adults have greater quality of both family and friend relationships than do older married adults. Structural Equational Modeling analysis results supported these hypotheses, revealing that older widowed adults reported higher quality of engagement in family and friend relations compared to older married adults, possibly enabling greater life satisfaction to widowhood. Key words: widowed older adults, life satisfaction to widowhood, family and friend relations in widowhoo

Do Children\u27s Advocacy Centers improve families’ experiences of child sexual abuse investigations?

Abstract Objective The Children\u27s Advocacy Center (CAC) model of child abuse investigation is designed to be more child and family-friendly than traditional methods, but there have been no rigorous studies of their effect on children\u27s and caregivers’ experience. Data collected as part of the Multi-Site Evaluation of Children\u27s Advocacy Centers were used to examine whether CACs improve caregivers’ and children\u27s satisfaction with investigations. Methods Nonoffending caregiver and child satisfaction were assessed during research interviews, including the administration of a 14-item Investigation Satisfaction Scale (ISS) for caregivers. Two hundred and twenty-nine sexual abuse cases investigated through a CAC were compared to 55 cases investigated in communities with no CAC. Results Hierarchical linear regression results indicated that caregivers in CAC cases were more satisfied with the investigation than those from comparison sites, even after controlling for a number of relevant variables. There were few differences between CAC and comparison samples on children\u27s satisfaction. Children described moderate to high satisfaction with the investigation, while a minority expressed concerns about their experience. Conclusions The CAC model shows promise for improving families’ experiences, but to build upon this promise, agencies will need to systematize procedures for refining and adapting the model as new research becomes available

All that jazz! Festival-specific predictors of service quality, satisfaction and repurchase intentions'

[Abstract]: With growing consensus that performance-only constructs may serve as better predictors of service quality (SQ) than the original SERVQUAL scale, this research developed a FESTPERF instrument to investigate the questions of: whether the SQ factors at a jazz and blues festival were the same or similar to the generic SERVPERF factors; and, what festival specific SQ factors, if any, were predictors of overall service quality, visitor satisfaction and repurchase intent. Results of this study at the Brisbane Jazz and Blues Festival showed that FESTPERF with a three factor solution differed from the generic SERVPERF instrument and did not replicate the SERVQUAL factors. Here, the factors of Professionalism of festival organisers/personnel, the Core Service and the festival's Environment were salient. Of these, the two factors of Professionalism and the Environment predicted visitor satisfaction that might, in turn, lead to repurchase. The festival's Core Service (primarily musical performance) did not predict intent to revisit, either directly or through the mediating satisfaction variable

Mobile learning for delivering health professional education (protocol)

© 2015 The Cochrane Collaboration.This is the protocol for a review and there is no abstract. The objectives are as follows: The objective of this review is to evaluate the effectiveness of mLearning educational interventions for delivering pre-registration and post-registration healthcare professional education. We will primarily assess the impact of these interventions on students knowledge, skills, professional attitudes and satisfaction