A linguistic multi-criteria decision-aiding system to support university career services

In this paper we introduce a linguistic multi-criteria decision-aiding model to support college students with the internship job market application. It considers a fuzzy ordered weighted averaging (FOWA) operator in the matching to capture the inherent uncertainty and vague nature of personnel selection processes. The decision model is integrated in a software tool able to capture data from university student resume and internship databases. The application assesses position characteristics implicitly by means of linguistic descriptions according to each student's preferences. The software tool is enabled with the ability to propose positions according to student preferences. The system selects a reduced list of alternatives from the set of job offers, helping students to decide on which positions to focus their applications.Peer ReviewedPostprint (author's final draft

Fusing hotel ratings and reviews with hesitant terms and consensus measures

People have come to refer to reviews for valuable information on products before making a purchase. Digesting relevant opinions regarding a product by reading all the reviews is challenging. An automated methodology which aggregates opinions across all the reviews for a single product to help differentiate any two products having the same overall rating is defined. In order to facilitate this process, rating values, which capture the overall satisfaction, and written reviews, which contain the sentiment of the experience with a product, are fused together. In this manner, each reviewer’s opinion is expressed as an interval rating by means of hesitant fuzzy linguistic term sets. These new expressions of opinion are then aggregated and expressed in terms of a central opinion and degree of consensus representing the agreement among the sentiment of the reviewers for an individual product. A real case example based on 2506 TripAdvisor reviews of hotels in Rome during 2017 is provided. The efficiency of the proposed methodology when discriminating between two hotels is compared with the TripAdvisor rating and median of reviews. The proposed methodology obtains significant differentiation between product rankings.This research has been partially supported by the Secretary of Universities and Research of the Department of Enterprise and Knowledge of the Generalitat de Catalunya (2017 DI 086) and by the INVITE Research Project (TIN2016-80049-C2-1-R and TIN2016-80049-C2-2-R (AEI/FEDER, UE)), funded by the Spanish Ministry of Science and Information Technology.Peer ReviewedPostprint (author's final draft

Research Agenda on Multiple-Criteria Decision-Making: New Academic Debates in Business and Management

[EN] Systemic disruptions are becoming more continuous, intense, and persistent. Their effects have a severe impact on the economy in volatile, uncertain, complex, and ambiguous (VUCA) environments that are increasingly transversal to productive sectors and activities. Researchers have intensified their academic production of multiple-criteria decision-making (MCDM) in recent years. This article analyzes the research agenda through a systematic review of scientific articles in the Web of Science Core Collection according to the Journal Citation Report (JCR), both in the Social Sciences Citation Index (SSCI) and in the Science Citation Index Expanded (SCIE). According to the selected search criteria, 909 articles on MCDM published between 1979 and 2022 in Web of Science journals in the business and management categories were located. A bibliometric analysis of the main thematic clusters, the international collaboration networks, and the bibliographic coupling of articles was carried out. In addition, the analysis period is divided into two subperiods (1979¿2008 and 2009¿2022), establishing 2008 as the threshold, the year of the Global Financial Crisis (GFC), to assess the evolution of the research agenda at the beginning of systemic disruptions. The bibliometric analysis allows the identification of the motor, basic, specialized, and emerging themes of each subperiod. The results show the similarities and differences between the academic debate before and after the GFC. The evidence found allows academics to be guided in their high-impact research in business and management using MCDM methodologies to address contemporary challenges. An important contribution of this study is to detect gaps in the literature, highlighting unclosed gaps and emerging trends in the field of study for journal editors.Castello-Sirvent, F.; Meneses-Eraso, C. (2022). Research Agenda on Multiple-Criteria Decision-Making: New Academic Debates in Business and Management. Axioms. 11(10):1-37. https://doi.org/10.3390/axioms11100515137111

An overview of fuzzy multi-criteria decisionmaking methods in hospitality and tourism industries: bibliometrics, methodologies, applications and future directions

Stakeholders in hospitality and tourism industries are involved in many decision-making scenarios. Multi-criteria decision-making (MCDM) methods have been widely used in hospitality and tourism industries. Although some articles summarised the applications of MCDM models in hospitality and tourism industries, they ignored the fuzziness of individual cognition in an uncertain environment. In addition, these surveys lacked a comprehensive overview from the perspective of bibliometrics analysis and content analysis regarding the whole hospitality and tourism industries. To analyse the applications of fuzzy MCDM methods in hospitality and tourism industries and further explore future research directions, this article reviews 85 selected papers published from 1997 to 2022 regarding fuzzy MCDM models applied in hospitality and tourism industries. Through analysing the results of bibliometric analysis, methodologies and applications, we found that analytic hierarchy process (AHP) and TOPSIS methods are the most widely used MCDM methods, and tourism evaluation, hotel evaluation and selection, tourism destination evaluation and selection are the most attractive research issues in hospitality and tourism industries. Finally, future research directions are proposed from three aspects. This article provides insights for researchers and practitioners who have interest in fuzzy MCDM models in hospitality and tourism industries

A bi-objective score-variance based linear assignment method for group decision making with hesitant fuzzy linguistic term sets

open access articleDecision makers usually prefer to express their preferences by linguistic variables. Classic fuzzy sets allowed expressing these preferences using a single linguistic value. Considering inevitable hesitancy of decision makers, hesitant fuzzy linguistic term sets allowed them to express individual evaluation using several linguistic values. Therefore, these sets improve the ability of humans to determine believes using their own language. Considering this feature, in this paper a method upon linear assignment method is proposed to solve group decision making problems using this kind of information, when criteria weights are known or unknown. The performance of the proposed method is illustrated in a numerical example and the results are compared with other methods to delineate the models efficiency. Following a logical and well-known mathematical logic along with simplicity of execution are the main advantages of the proposed method

A bi-objective score-variance based linear assignment method for group decision making with hesitant fuzzy linguistic term sets

Decision makers usually prefer to express their preferences by linguistic variables. Classic fuzzy sets allowed expressing these preferences using a single linguistic value. Considering inevitable hesitancy of decision makers, hesitant fuzzy linguistic term sets allowed them to express individual evaluation using several linguistic values. Therefore, these sets improve the ability of humans to determine believes using their own language. Considering this feature, in this paper a method upon linear assignment method is proposed to solve group decision making problems using this kind of information, when criteria weights are known or unknown. The performance of the proposed method is illustrated in a numerical example and the results are compared with other methods to delineate the models efficiency. Following a logical and well-known mathematical logic along with simplicity of execution are the main advantages of the proposed method

VIKOR Technique:A Systematic Review of the State of the Art Literature on Methodologies and Applications

The main objective of this paper is to present a systematic review of the VlseKriterijuska Optimizacija I Komoromisno Resenje (VIKOR) method in several application areas such as sustainability and renewable energy. This study reviewed a total of 176 papers, published in 2004 to 2015, from 83 high-ranking journals; most of which were related to Operational Research, Management Sciences, decision making, sustainability and renewable energy and were extracted from the “Web of Science and Scopus” databases. Papers were classified into 15 main application areas. Furthermore, papers were categorized based on the nationalities of authors, dates of publications, techniques and methods, type of studies, the names of the journals and studies purposes. The results of this study indicated that more papers on VIKOR technique were published in 2013 than in any other year. In addition, 13 papers were published about sustainability and renewable energy fields. Furthermore, VIKOR and fuzzy VIKOR methods, had the first rank in use. Additionally, the Journal of Expert Systems with Applications was the most significant journal in this study, with 27 publications on the topic. Finally, Taiwan had the first rank from 22 nationalities which used VIKOR technique

Hesitant Fuzzy Worth: an innovative ranking methodology for hesitant fuzzy subsets

Producción CientíficaWe introduce a novel methodology for ranking hesitant fuzzy sets. It builds on a recent, theoretically sound contribution in Social Choice. In order to justify the applicability of such analysis, we develop two real implementations: (i) new metarankings of world academic institutions that build on real data from three reputed agencies, and (ii) a new procedure for improving teaching performance assessments which we illustrate with real data collected by ourselves.Ministerio de Economía, Industria y Competitividad (Project ECO2012-31933)Ministerio de Economía, Industria y Competitividad (Project ECO2012-32178)Ministerio de Economía, Industria y Competitividad (Project CGL2008-06003-C03-03/CLI)Junta de Andalucía (Project P09-SEJ-05404

Bibliometric analysis of scientific production on methods to aid decision making in the last 40 years

Purpose: Multicriteria methods have gained traction in both academia and industry practices for effective decision-making over the years. This bibliometric study aims to explore and provide an overview of research carried out on multicriteria methods, in its various aspects, over the past forty-four years. Design/Methodology/Approach: The Web of Science (WoS) and Scopus databases were searched for publications from January 1945 to April 29, 2021, on multicriteria methods in titles, abstracts, and keywords. The bibliographic data were analyzed using the R bibliometrix package. Findings: This bibliometric study asserts that 29,050 authors have produced 20,861 documents on the theme of multicriteria methods in 131 countries in the last forty-four years. Scientific production in this area grows at a rate of 13.88 per year. China is the leading country in publications with 14.14%; India with 10.76%; and Iran with 8.09%. Islamic Azad University leads others with 504 publications, followed by the Vilnius Gediminas Technical University with 456 and the National Institute of Technology with 336. As for journals, Expert Systems With Applications; Sustainability; and Journal of Cleaner Production are the leading journals, which account for more than 4.67% of all indexed literature. Furthermore, Zavadskas E. and Wang J have the highest publications in the multicriteria methods domain regarding the authors. Regarding the most commonly used multicriteria decision-making methods, AHP is the most favored approach among the ten countries with the most publications in this research area, followed by TOPSIS, VIKOR, PROMETHEE, and ANP. Practical implications: The bibliometric literature review method allows the researchers to explore the multicriteria research area more extensively than the traditional literature review method. It enables a large dataset of bibliographic records to be systematically analyzed through statistical measures, yielding informative insights. Originality/value: The usefulness of this bibliometric study is summed in presenting an overview of the topic of the multicriteria methods during the previous forty-four years, allowing other academics to use this research as a starting point for their research

Knowledge aggregation in people recommender systems : matching skills to tasks

People recommender systems (PRS) are a special type of RS. They are often adopted to identify people capable of performing a task. Recommending people poses several challenges not exhibited in traditional RS. Elements such as availability, overload, unresponsiveness, and bad recommendations can have adverse effects. This thesis explores how people’s preferences can be elicited for single-event matchmaking under uncertainty and how to align them with appropriate tasks. Different methodologies are introduced to profile people, each based on the nature of the information from which it was obtained. These methodologies are developed into three use cases to illustrate the challenges of PRS and the steps taken to address them. Each one emphasizes the priorities of the matching process and the constraints under which these recommendations are made. First, multi-criteria profiles are derived completely from heterogeneous sources in an implicit manner characterizing users from multiple perspectives and multi-dimensional points-of-view without influence from the user. The profiles are introduced to the conference reviewer assignment problem. Attention is given to distribute people across items in order reduce potential overloading of a person, and neglect or rejection of a task. Second, people’s areas of interest are inferred from their resumes and expressed in terms of their uncertainty avoiding explicit elicitation from an individual or outsider. The profile is applied to a personnel selection problem where emphasis is placed on the preferences of the candidate leading to an asymmetric matching process. Third, profiles are created by integrating implicit information and explicitly stated attributes. A model is developed to classify citizens according to their lifestyles which maintains the original information in the data set throughout the cluster formation. These use cases serve as pilot tests for generalization to real-life implementations. Areas for future application are discussed from new perspectives.Els sistemes de recomanació de persones (PRS) són un tipus especial de sistemes recomanadors (RS). Sovint s’utilitzen per identificar persones per a realitzar una tasca. La recomanació de persones comporta diversos reptes no exposats en la RS tradicional. Elements com la disponibilitat, la sobrecàrrega, la falta de resposta i les recomanacions incorrectes poden tenir efectes adversos. En aquesta tesi s'explora com es poden obtenir les preferències dels usuaris per a la definició d'assignacions sota incertesa i com aquestes assignacions es poden alinear amb tasques definides. S'introdueixen diferents metodologies per definir el perfil d’usuaris, cadascun en funció de la naturalesa de la informació necessària. Aquestes metodologies es desenvolupen i s’apliquen en tres casos d’ús per il·lustrar els reptes dels PRS i els passos realitzats per abordar-los. Cadascun destaca les prioritats del procés, l’encaix de les recomanacions i les seves limitacions. En el primer cas, els perfils es deriven de variables heterogènies de manera implícita per tal de caracteritzar als usuaris des de múltiples perspectives i punts de vista multidimensionals sense la influència explícita de l’usuari. Això s’aplica al problema d'assignació d’avaluadors per a articles de conferències. Es presta especial atenció al fet de distribuir els avaluadors entre articles per tal de reduir la sobrecàrrega potencial d'una persona i el neguit o el rebuig a la tasca. En el segon cas, les àrees d’interès per a caracteritzar les persones es dedueixen dels seus currículums i s’expressen en termes d’incertesa evitant que els interessos es demanin explícitament a les persones. El sistema s'aplica a un problema de selecció de personal on es posa èmfasi en les preferències del candidat que condueixen a un procés d’encaix asimètric. En el tercer cas, els perfils dels usuaris es defineixen integrant informació implícita i atributs indicats explícitament. Es desenvolupa un model per classificar els ciutadans segons els seus estils de vida que manté la informació original del conjunt de dades del clúster al que ell pertany. Finalment, s’analitzen aquests casos com a proves pilot per generalitzar implementacions en futurs casos reals. Es discuteixen les àrees d'aplicació futures i noves perspectives.Postprint (published version