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    Fuzzy argumentation for trust

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    In an open Multi-Agent System, the goals of agents acting on behalf of their owners often conflict with each other. Therefore, a personal agent protecting the interest of a single user cannot always rely on them. Consequently, such a personal agent needs to be able to reason about trusting (information or services provided by) other agents. Existing algorithms that perform such reasoning mainly focus on the immediate utility of a trusting decision, but do not provide an explanation of their actions to the user. This may hinder the acceptance of agent-based technologies in sensitive applications where users need to rely on their personal agents. Against this background, we propose a new approach to trust based on argumentation that aims to expose the rationale behind such trusting decisions. Our solution features a separation of opponent modeling and decision making. It uses possibilistic logic to model behavior of opponents, and we propose an extension of the argumentation framework by Amgoud and Prade to use the fuzzy rules within these models for well-supported decisions

    A framework for assessing trust in e-government services under uncertain environment

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    In this study, a novel framework was proposed to assess the trust in e-government (e-Gov) services under an uncertain environment. The proposed framework was applied in Iranian municipality websites of e-Gov services to evaluate the readiness score of trust in e-Gov services. A unique hybrid research methodology was proposed. In the first phase, a comprehensive set of indices were determined from an extensive literature review and finalized by employing the fuzzy Delphi method. In the second phase, Interval-Valued Intuitionistic Fuzzy Sets (IVIFS) was utilized to model the problem’s uncertainty with Analytic called IVIFS- Hierarchy Process (AHP) to determine the importance of indices and indicators by assigning the weights. In the third phase, the Fuzzy Evaluation Method (FEM) is followed for assessing the readiness score of indices in case studies. The findings indicated that “Trust in government” is the most significant index affecting citizen’s trust in e-Gov services while “Maintenance and support” has the least impact on user’s intention to use e–Gov services. The study is one of the few to indicate significant indices of trust in e-Gov services in developing countries. The study shows the importance of indicators and indices by assigning a weight. Additionally, the framework can assess the readiness score of various case studies. Research Implications: The study contributes by introducing a unique research methodology that integrates three phases, including Fuzzy Delphi, IVIFS AHP and Fuzzy Evaluation method. Moreover, the Fuzzy sets theory helps to reach a more accurate result by modeling the inherent ambiguity of indicators and indices. Interval-Valued Intuitionistic Fuzzy models the ambiguity of experts’ judgments in an interval. The study helps policy makers to monitor wider aspects of trust in e-Gov services as well as understanding their importance. The study enables policy makers to apply the framework to any potential case studies to evaluate the readiness score of indices and recognizing strengths and weakness of trust dimensions as well as recommending advice for improving the situation
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