Comparative Study of Users’ Satisfaction with Web OPACs of Public and Private Sector University Libraries in Lahore, Pakistan

A web online public access (OPAC) is an online interface of a library that allows users to make transactions online globally. This study aimed to explore the online library services offered by university libraries of Lahore, the level of user’s satisfaction with web OPACs and to compare the users’ satisfaction with web OPACs public and private sector university libraries in Lahore Punjab. The data was collected on self-developed and self-administrated peer reviewed questionnaire from 16 university library users via survey. The study revealed that both public and private sector university libraries provide basic and advance searching options, different types of search filters and Multifactor services, the t-test results at combined level factor found no significant different (sig=.000) in level of uses’ satisfaction with web OPACs of public and private sector university libraries of Lahore Punjab

Los servicios de referencia a través del correo electrónico en la biblioteca pública

Although more and more libraries are offering electronic mail reference services, little information about these services has been reported. We conducted and exploratory survey to examine public library e-mail reference services and the patrons who use them. Data collection techniques included a questionnaire mailed to participating libraries and a Web-based questionnaire completed by library patrons. Data gathered included: (1) information on the provision and administration of e-mail reference services provided by public libraries across the United States; (2) characteristics of public library email reference patrons and their satisfaction with the service they received; and (3) classification of email reference questions received by public libraries. Characteristics of the e-mail reference services varied considerably, but the patrons, citing ease and convenience as the major reasons for using such services, were mostly satisfied with what they received

E-governmental services in the Baltic Sea Region

This paper will present results of the surveys and new trends which were related to e-governmental issues. A common understanding of e-government is usage of ICT means in the public sector for delivering information and services to its customers and enterprises. The objective is improvement of public services and strengthening democratic processes. E-government is a popular topic in the political agenda throughout the Baltic Sea Region (BSR) with all countries having ICT development strategies, policies or agendas. However, often are missing goals for thematic developments which would take into account the needs of potential users. The structure of the paper is ordered to present firstly, the overall objectives of e-governance and e-services. Secondly, the data about the satisfaction level of enterprises for e-services is given. As there are not many comparable results available about the needs of the enterprises, the paper is based on two main sources. One of the important outcomes of the LogOn Baltic project was to provide empirical data about satisfaction level of enterprises with existing eservices and about the needs for new services. The aim of the INTERREG III B project LogOn Baltic was to present solutions for improving the interplay between Logistics and Information and Communication Technologies (ICT) competence and spatial planning, strengthening the small and medium-sized enterprises' (SMEs) competitiveness in the BSR. The ICT-related results of the LogOn Baltic project provide an overview of the existing ICT structures and services in the BSR, mainly based on a web-based scientific survey with nearly 1,100 responses. A second source is the survey on the satisfaction level with public services among enterprises in Estonia in the City of Tallinn, which shows similar trends with the LogOn Baltic project. The third part of the paper introduces some case studies on innovative e-services in Estonia and Germany together with the European initiative for the BSR to improve e-services for companies. --

Public Use of an Online Advanced Traveler Guidance Information System: Trust in the e-Service and the Agency

Public transit system web sites have become a tool of choice for many citizens to obtain transit route information and to assist with trip planning. For many of these citizens, the web interface has become the only method of communication with the public service agency and the primary method of obtaining information about transit services. This model-based, multi-method study analyzes of data from more than 450 survey respondents and 155 focus group participants, seeks to understand the end user citizen trust experience in their interaction with e-government transit web sites. Results of this e-service study provide useful insights into how citizen perceptions of the transit service and transit agencies are affected through web site e-service use

Public Use of an Online Advanced Traveler Guidance Information System: Trust in the e-Service and the Agency

Public transit system web sites have become a tool of choice for many citizens to obtain transit route information and to assist with trip planning. For many of these citizens, the web interface has become the only method of communication with the public service agency and the primary method of obtaining information about transit services. This model-based, multi-method study analyzes data from more than 450 survey respondents and twenty-four focus group participants, seeks to understand the end user citizen trust experience in their interaction with e-government transit web sites. Results of this e-service study provide useful insights into how citizen perceptions of the transit service and transit agencies are affected through web site e-service use

An Exploration of Postsecondary Education Programs for Students with Intellectual Disabilities in Public Universities and Colleges in Florida

Through The Higher Education Opportunity Act of 2008 and The Workforce Innovative Opportunity Act of 2014, legislators have created opportunities for students with intellectual disabilities to participate in postsecondary education with their typically developing peers. This study utilized the results of web-based survey data from public universities and colleges in the state of Florida to explore the varying options available for students with intellectual disabilities. This study applied a quantitative approach to the survey of 12 state university system (SUS) and 28 college system (CS) institutions in Florida to explore current program options and services afforded students with intellectual disabilities desiring postsecondary education in Florida. The web based survey yielded a 48% response rate. Findings indicate in 2016 there are 10 postsecondary education programs for students with intellectual disabilities within the public university and college system of Florida. Implications of the findings and recommendations for the future are discussed. Notably, future research should consider exploring national postsecondary programs and explore outcomes for students with intellectual disabilities

Customer Empowerment in Healthcare Organisations Through CRM 2.0: Survey Results from Brunei Tracking a Future Path in E-Health Research

Customer Relationship Management (CRM) with the Web technology provides healthcare organizations the ability to broaden services beyond its usual practices, and thus provides a particular advantageous environment to achieve complex e-health goals. This paper discusses and demonstrates how a new approach in CRM based on Web 2.0 namely CRM 2.0 will help customers to have greater control in the sense of controlling the process of interaction (empowerment) between healthcare organizations with its customers, and among customers themselves. A survey was conducted to gather preliminary requirements and expectations on empowerment in Brunei. The survey revealed that there is a high demand for empowering customers in Brunei through the Web. Regardless of the limitations of the survey, the general public has responded with a great support for the capabilities of empowerment listed from the questionnaires. The data were analyzed to provide initial ideas and recommendation to a future direction on research for customers' empowerment in e-health services.Comment: ASEAS -- Austrian Journal of South-East Asian Studie

AIM Data Services

AIM Data Services as a virtual facility provides virtual 3D reference tracks for simulation applications in the domain of automotive and railway systems. It offers tools for management and analysis of experiment data and a platform for survey and processing of vehicle data in the public transport domain. Collected spatial data is bundled in a database cluster and published through common web mapping interfaces