Synchronous communication in PLM environments using annotated CAD models

The connection of resources, data, and knowledge through communication technology plays a vital role in current collaborative design methodologies and Product Lifecycle Management (PLM) systems, as these elements act as channels for information and meaning. Despite significant advances in the area of PLM, most communication tools are used as separate services that are disconnected from existing development environments. Consequently, during a communication session, the specific elements being discussed are usually not linked to the context of the discussion, which may result in important information getting lost or becoming difficult to access. In this paper, we present a method to add synchronous communication functionality to a PLM system based on annotated information embedded in the CAD model. This approach provides users a communication channel that is built directly into the CAD interface and is valuable when individuals need to be contacted regarding the annotated aspects of a CAD model. We present the architecture of a new system and its integration with existing PLM systems, and describe the implementation details of an annotation-based video conferencing module for a commercial CAD application.This work was supported by the Spanish Ministry of Economy and Competitiveness and the FEDER Funds, through the ANNOTA project (Ref. TIN2013-46036-C3-1-R).Camba, JD.; Contero, M.; Salvador Herranz, GM.; Plumed, R. (2016). Synchronous communication in PLM environments using annotated CAD models. Journal of Systems Science and Systems Engineering. 25(2):142-158. https://doi.org/10.1007/s11518-016-5305-5S142158252Abrahamson, S., Wallace, D., Senin, N. & Sferro, P. (2000). Integrated design in a service marketplace. Computer-Aided Design, 32(2):97–107.Ahmed, S. (2005). Encouraging reuse of design knowledge: a method to index knowledge. Design Studies, 26:565–592.Alavi, M. & Tiwana, A (2002). Knowledge integration in virtual teams: the potential role of KMS. Journal of the American Society for Information Science and Technology, 53:1029–1037.Ameri, F. & Dutta, D. (2005). Product lifecycle management: closing the knowledge loops. Computer-Aided Design and Applications, 2(5):577–590.Anderson, A.H., Smallwood, L., MacDonald, R., Mullin, J., Fleming, A. & O'Malley, C. (2000). Video data and video links in mediated communication: what do users value? International Journal of Human-Computer Studies, 52(1):165–187.Arias, E., Eden, H., Fischer, G., Gorman, A. & Scharff, E. (2000). Transcending the individual human mind–creating shared understanding through collaborative design. ACM Transactions on Computer-Human Interaction (TOCHI) 7(1): 84–113.Barley, W.C., Leonardi, P.M., & Bailey, D.E. (2012). Engineering objects for collaboration: strategies of ambiguity and clarity at knowledge boundaries. Human Communication Research, 38:280–308.Boujut, J.F. & Dugdale, J. (2006). Design of a 3D annotation tool for supporting evaluation activities in engineering design. Cooperative Systems Design, COOP 6:1–8.Camba, J., Contero, M., Johnson, M. & Company, P. (2014). Extended 3D annotations as a new mechanism to explicitly communicate geometric design intent and increase CAD model reusability. Computer-Aided Design, 57:61–73.Camba, J., Contero, M. & Salvador-Herranz, G. (2014). Speak with the annotator: promoting interaction in a knowledge-based CAD environment built on the extended annotation concept. Proceedings of the 2014 IEEE 18th International Conference on Computer Supported Cooperative Work in Design (CSCWD), 196–201.Chudoba, K.M., Wynn, E., Lu, M. & Watson-Manheim, M.B. (2005). How virtual are we? Measuring virtuality and understanding its impact in a global organization. Information Systems Journal, 15(4):279–306.Danesi, F., Gardan, N. & Gardan, Y. (2006). Collaborative Design: from Concept to Application. Geometric Modeling and Imaging—New Trends, 90–96.Durstewitz, M., Kiefner, B., Kueke, R., Putkonen, H., Repo, P. & Tuikka, T. (2002). Virtual collaboration environment for aircraft design. Proceedings of the IEEE 6th International Conference on Information Visualisation, 502–507.Fisher, D., Brush, A.J., Gleave, E. & Smith, M.A. (2006). Revisiting Whittaker and Sidner’s email overload ten years later. Proceedings of the 2006 20th Anniversary Conference on Computer Supported Cooperative Work. ACM, BanffFonseca, M.J., Henriques, E., Silva, N., Cardoso, T. & Jorge, J.A. (2006). A collaborative CAD conference tool to support mobile engineering. Rapid Product Development (RPD’06), Marinha Grande, Portugal.Frechette, S.P. (2011). Model based enterprise for manufacturing. Proceedings of the 44th CIRP International Conference on Manufacturing Systems.Fu, W.X., Bian, J. & Xu, Y.M. (2013). A video conferencing system for collaborative engineering design. Applied Mechanics and Materials, 344:246–252.Fuh, J.Y.H. & Li, W.D. (2005). Advances in collaborative CAD: the-state-of-the art. Computer-Aided Design, 37:571–581.Fussell, S.R., Kraut, R.E. & Siegel, J. (2000). Coordination of communication: effects of shared visual context on collaborative work. Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work, 21–30.Gajewska, H., Kistler, J., Manasse, M.S. & Redell, D. (1994). Argo: a system for distributed collaboration. Proceedings of the ACM Second International Conference on Multimedia, San Francisco, CA, USA. 433–440.Gantz, J., Reinsel, D., Chute, C., Schlichting, W., Mcarthur, J., Minton, S., Xheneti, I., Toncheva, A. & Manfrediz, A. (2007). The expanding digital universe: a forecast of worldwide information growth through 2010. IDC, Massachusetts.Gowan, Jr. J.A. & Downs, J.M. (1994). Video conferencing human-machine interface: a field study. Information and Management, 27(6):341–356.Gupta, A., Mattarelli, E., Seshasai, S. & Broschak, J. (2009). Use of collaborative technologies and knowledge sharing in co-located and distributed teams: towards the 24-h knowledge factory. The Journal of Strategic Information Systems, 18:147–161.Hickson, I. (2009). The Web Socket Protocol IETF, Standards Track.Hong, J., Toye, G. & Leifer, L.J. (1996). Engineering design notebook for sharing and reuse. Computers in Industry, 29:27–35.Isaacs, E.A. & Tang, J.C. (1994). What video can and cannot do for collaboration: a case study. Multimedia Systems, 2(2):63–73.Karsenty, L. (1999). Cooperative work and shared visual context: an empirical study of comprehension problems in side-by-side and remote help dialogues. Human Computer Interaction, 14(3): 283–315.Lahti, H., Seitamaa-Hakkarainen, P. & Hakkarainen, K. (2004). Collaboration patterns in computer supported collaborative designing. Design Studies, 25:351–371.Leenders, R.T.A., Van Engelen, J.M. & Kratzer, J. (2003). Virtuality, communication, and new product team creativity: a social network perspective. Journal of Engineering and Technology Management, 20(1):69–92.Levitt, R.E., Jin, Y. & Dym, C.L. (1991). Knowledge-based support for management of concurrent, multidisciplinary design. Artificial Intelligence for Engineering, Design, Analysis and Manufacturing, 5(2):77–95.Li, C., McMahon, C. & Newnes, L. (2009). Annotation in product lifecycle management: a review of approaches. Proceedings of the ASME International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, DETC2009. Vol. 2. New York: ASME, 797–806.Li, W.D., Lu, W.F., Fuh, J.Y. & Wong, Y.S. (2005). Collaborative computer-aided design-research and development status. Computer-Aided Design, 37(9):931–940.Londono, F., Cleetus, K.J., Nichols, D.M., Iyer, S., Karandikar, H.M., Reddy, S.M., Potnis, S.M., Massey, B., Reddy, A. & Ganti, V. (1992). Coordinating a virtual team. CERC-TR-RN-92-005, Concurrent Engineering Research Centre, West Virginia University, West Virginia.Lubell, J., Chen, K., Horst, J., Frechette, S., & Huang, P. (2012). Model based enterprise/technical data package summit report. NIST Technical Note, 1753.May, A. & Carter, C. (2001). A case study of virtual team working in the European automotive industry. International Journal of Industrial Ergonomics, 27(3):171–186.Olson, J.S., Olson, G.M. & Meader, D.K. (1995). What mix of video and audio is useful for small groups doing remote real-time design work? Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. ACM Press, Addison-Wesley Publishing Co.Ping-Hung, H., Mishra, C.S. & Gobeli, D.H. (2003). The return on R&D versus capital expenditures in pharmaceutical and chemical industries. IEEE Transactions on Engineering Management, 50:141–150.Sharma, A. (2005). Collaborative product innovation: integrating elements of CPI via PLM framework. Computer-Aided Design, 37(13):1425–1434.Shum, S.J.B., Selvin, A.M., Sierhuis, M., Conklin, J., Haley, C.B. & Nuseibeh, B. (2006). Hypermedia support for argumentation-based rationale: 15 Years on from Gibis and Qoc. Rationale Management in Software Engineering, 111–132.Siltanen, P. & Valli, S. (2013). Web-based 3D Mediated Communication in Manufacturing Industry. Concurrent Engineering Approaches for Sustainable Product Development in a Multidisciplinary Environment, 1181–1192. Springer London.Stark, J. (2011). Product Lifecycle Management. 1–16. Springer London.Tavcar, J., Potocnik, U. & Duhovnik, J. (2013). PLM used as a backbone for concurrent engineering in supply chain. Concurrent Engineering Approaches for Sustainable Product Development in a Multi-Disciplinary Environment, 681–692.Tay, F.E.H. & Ming, C. (2001). A shared multi-media design environment for concurrent engineering over the internet. Concurrent Engineering, 9(1):55–63.Tay, F.E.H. & Roy, A. (2003). CyberCAD: a collaborative approach in 3D-CAD technology in a multimedia-supported environment. Computers in Industry, 52(2):127–145.Toussaint, J. & Cheng, K. (2002). Design agility and manufacturing responsiveness on the web. Integrated Manufacturing Systems, 13(5):328–339.Tsoi, K.N. & Rahman, S.M. (1996). Media-on-demand multimedia electronic mail: a tool for collaboration on the web. Proceedings of the 5th IEEE International Symposium on High Performance Distributed Computing.Upton, D.M. & Mcafee, A. (1999). The Real Virtual Factory. Harvard Business School Press, 69–89.Vila, C., Estruch, A., Siller, H.R., Abellán, J.V. & Romero, F. (2007). Workflow methodology for collaborative design and manufacturing. Cooperative Design, Visualization, and Engineering 42–49, Springer Berlin Heidelberg.Wasiak, J., Hicks, B., Newnes, L., Dong, A., & Burrow, L. (2010). Understanding engineering email: the development of a taxonomy for identifying and classifying engineering work. Research in Engineering Design, 21(1):43–64.Wasko, M.M. & Faraj, S. (2005). Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly: Management Information Systems, 29:35–57.Yang, Q.Z., Zhang, Y., Miao, C.Y. & Shen, Z.Q. (2008). Semantic annotation of digital engineering resources for multidisciplinary design collaboration. ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, 617–624. American Society of Mechanical Engineers.You, C.F. & Chao, S.N. (2006). Multilayer architecture in collaborative environment. Concurrent Engineering Research and Applications, 14(4):273–281.Yuan, Y.C., Fulk, J., Monge, P.R. & Contractor, N. (2010). Expertise directory development, shared task interdependence, and strength of communication network ties as multilevel predictors of expertise exchange in transactive memory work groups. Communication Research, 37: 20–47

Implementation challenges of annotated 3D models in collaborative design environments

Recent studies in the area of collaborative design have proposed the use of 3D annotations as a tool to make design information explicitly available within the 3D model, so that different stakeholders can share information throughout the product lifecycle. Annotation practices defined by the latest digital definition standards have formalized the presentation of information and facilitated the implementation of annotation tools in CAD systems. In this paper, we review the latest studies in annotation methods and technologies and explore their expected benefits in the context of collaborative design. Next, we analyze the implementation challenges of different annotation approaches, focusing specifically on design intent annotations. An analysis of the literature suggests that the use of annotations has a positive effect on collaborative design communication as long as proper implementation practices, tools, and user interaction mechanisms are in placeCamba, J.; Contero, M.; Salvador Herranz, GM. (2014). Implementation challenges of annotated 3D models in collaborative design environments. Lecture Notes in Computer Science. 8683:222-229. doi:10.1007/978-3-319-10831-5_332222298683Katzenbach, J.R., Smith, D.K.: The Discipline of Teams. Harvard Business Review 71(2), 111–120 (2005)Campion, M.A., Medsker, G.J., Higgs, A.C.: Relations between Work Group Characteristics and Effectiveness: Implications for Designing Effective Work Groups. Personnel Psychology 46, 823–850 (1993)Chudoba, K.M., Wynn, E., Lu, M., Watson-Manheim, M.B.: How Virtual Are We? Measuring Virtuality and Understanding its Impact in a Global Organization. Information Systems Journal 15, 279–306 (2005)Lahti, H., Seitamaa-Hakkarainen, P., Hakkarainen, K.: Collaboration Patterns in Computer Supported Collaborative Designing. Design Studies 25, 351–371 (2004)Chang, K.H., Silva, J., Bryant, I.: Concurrent Design and Manufacturing for Mechanical Systems. Concurrent Engineering 7, 290–308 (1999)Jackson, C., Buxton, M.: The Design Reuse Benchmark Report: Seizing the Opportunity to Shorten Product Development. Aberdeen Group, Boston (2007)Lang, S., Dickinson, J., Buchal, R.O.: Cognitive Factors in Distributed Design. Computers in Industry 48, 89–98 (2002)Alemanni, M., Destefanis, F., Vezzetti, E.: Model-Based Definition Design in the Product Lifecycle Management Scenario. International Journal of Advanced Manufacturing Technology 52(1-4), 1–14 (2011)ASME: ASME Y14.41-2012 Digital Product Definition Data Practices. The American Society of Mechanical Engineers, New York (2012)ISO: ISO 16792:2006 Technical Product Documentation – Digital Product Definition Data Practices. Organisation Internationale de Normalisation, Genève, Suisse (2006)Bracewell, R.H., Wallace, K.M.: A Tool for Capturing Design Rationale. In:14th International Conference on Engineering Design, Design Society, Stockholm, Sweden (2003)Boujut, J.F., Dugdale, J.: Design of a 3D Annotation Tool for Supporting Evaluation Activities in Engineering Design. Cooperative Systems Design, COOP 6, 1–8 (2006)Alducin-Quintero, G., Rojo, A., Plata, F., Hernández, A., Contero, M.: 3D Model Annotation as a Tool for Improving Design Intent Communication: A Case Study on its Impact in the Engineering Change Process. In: ASME International Design Engineering Technical Conferences & Computers and Information in Engineering Conference, Chicago, Illinois (2012)Sandberg, S., Näsström, M.: A Proposed Method to Preserve Knowledge and Information by Use of Knowledge Enabled Engineering. In: ASME International Design Engineering Technical Conferences & Computers and Information in Engineering Conference, Las Vegas, Nevada (2007)Dorribo-Camba, J., Alducin-Quintero, G., Perona, P., Contero, M.: Enhancing Model Reuse through 3D Annotations: A Theoretical Proposal for an Annotation-Centered Design Intent and Design Rationale Communication. In: ASME International Mechanical Engineering Congress & Exposition, San Diego, California (2013)Ding, L., Ball, A., Patel, M., Matthews, J., Mullineux, G.: Strategies for the Collaborative Use of CAD Product Models. In: 17th International Conference on Engineering Design, vol. 8, pp. 123–134 (2009)Davies, D., McMahon, C.A.: Multiple Viewpoint Design Modelling through Semantic Markup. In: ASME International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, Philadelphia, PA, vol. 3, pp. 561–571 (2006)Pena-Mora, F., Sriram, D., Logcher, R.: SHARED-DRIMS: SHARED Design Recommendation-Intent Management System. Enabling Technologies: Infrastructure for Collaborative Enterprises, 213–221 (1993)Iyer, N., Jayanti, S., Lou, K., Kalyanaraman, Y., Ramani, K.: Shape-based Searching for Product Lifecycle Applications. Computer-Aided Design 37(13), 1435–1446 (2005)Li, C., McMahon, C., Newnes, L.: Annotation in Product Lifecycle Management: A Review of Approaches. In: ASME International Design Engineering Technical Conferences and Computers and Information in Engineering Conference, vol. 2, pp. 797–806 (2009)Ding, L., Liu, S.: Markup in Engineering Design: A Discourse. Future Internet 2, 74–95 (2010)Patel, M., Ball, A., Ding, L.: Curation and Preservation of CAD Engineering Models in Product Lifecycle Management. In: Conference on Virtual Systems and Multimedia Dedicated to Digital Heritage, University of Bath, pp. 59–66 (2008)Ding, L., Davies, D., McMahon, C.A.: The Integration of Lightweight Representation and Annotation for Collaborative Design Representation. Research in Engineering Design 20(3), 185–200 (2009)Patel, M., Ball, A., Ding, L.: Strategies for the Curation of CAD Engineering Models. International Journal of Digital Curation 4(1), 84–97 (2009)Ganeshan, R., Garrett, J., Finger, S.: A Framework for Representing Design Intent. Design Studies 15(1), 59–84 (1994)Myers, K., Zumel, N., Garcia, P.: Acquiring Design Rationale Automatically. Artificial Intelligence for Engineering Design, Analysis and Manufacturing 14(2), 115–135 (2000)Kunz, W., Rittel, H.: Issues as Elements of Information Systems. Working paper 131. Center for Planning and Development Research, Berkeley (1970)Shum, S.J.B., Selvin, A.M., Sierhuis, M., Conklin, J., Haley, C.B., Nuseibeh, B.: Hypermedia Support for Argumentation-Based Rationale: 15 Years on from Gibis and Qoc. Rationale Management in Software Engineering, 111–132 (2006)Sung, R., Ritchie, J.M., Rea, H.J., Corney, J.: Automated Design Knowledge Capture and Representation in Single-User CAD Environments. J. of Eng. Design 22(7), 487–503 (2011)Chandrasegaran, S.K., Ramani, K., Sriram, R.D., Horváth, I., Bernard, A., Harik, R.F., Gao, W.: The Evolution, Challenges, and Future of Knowledge Representation in Product Design Systems. Computer-Aided Design 45(2), 204–228 (2013)Ellis, G., Dix, A.: A Taxonomy of Clutter Reduction for Information Visualisation. IEEE Transactions on Visualization and Computer Graphics 13(6), 1216–1223 (2007)Cipriano, G., Gleicher, M.: Text Scaffolds for Effective Surface Labeling. IEEE Transactions on Visualization and Computer Graphics 14(6), 1675–1682 (2008)Stein, T., Décoret, X.: Dynamic Label Placement for Improved Interactive Exploration. In: 6th International Symposium on Non-Photorealistic Animation and Rendering, pp. 15–21 (2008)Götzelmann, T., Hartmann, K., Strothotte, T.: Agent-Based Annotation of Interactive 3D Visualizations. In: Butz, A., Fisher, B., Krüger, A., Olivier, P. (eds.) SG 2006. LNCS, vol. 4073, pp. 24–35. Springer, Heidelberg (2006)Szykman, S., Sriram, R., Regli, W.: The Role of Knowledge in Next-Generation Product Development Systems. J. of Computing and Inf. Science in Engineering 1(1), 3–11 (2001)Aubry, S., Thouvenin, I., Lenne, D., Olive, J.: A Knowledge Model to Read 3D Annotations on a Virtual Mock-up for Collaborative Design. In: 11th International Conference on Computer Supported Cooperative Work in Design, pp. 669–674 (2007)Jung, T., Gross, M.D., Do, E.Y.L.: Sketching Annotations in a 3D Web Environment. In: CHI 2002, Extended Abstracts on Human Factors in Computing Systems, pp. 618–619 (2002)Bilasco, I.M., Gensel, J., Villanova-Oliver, M., Martin, H.: An MPEG-7 Framework Enhancing the Reuse of 3D Models. In: 11th International Conference on 3D Web Technology, Columbia, Maryland (2006)Pittarello, F., De Faveri, A.: Semantic Description of 3D Environments: A Proposal Based on Web Standards. In: 11th International Conference on 3D Web Technology, Columbia, Maryland (2006)Song, H., Guimbretière, F., Hu, C., Lipson, H.: ModelCraft: Capturing Freehand Annotations and Edits on Physical 3D Models. In: 19th Annual ACM Symposium on User Interface Software and Technology, pp. 13–22 (2006

Effective Virtual Teams for New Product Development

At present, the existing literature shows that the factors which influence the effectiveness of virtual teams for new product development are still ambiguous. To address this problem, a research design was developed, which includes detailed literature review, preliminary model and field survey. From literature review, the factors which influence the effectiveness of virtual teams are identified and these factors are modified using a field survey. The relationship between knowledge workers (people), process and technology in virtual teams is explored in this study. The results of the study suggest that technology and process are tightly correlated and need to be considered early in virtual teams. The use of software as a service, web solution, report generator and tracking system should be incorporated for effectiveness virtual teams

Concurrent collaboration in research and development

Integration is the essence of current research and development (R&D) activity in many organizations. Integration can be established in various ways depending on the type, size and intricacy in organizational functions and products. Nevertheless, research and development (R&D) has become an inevitable function in most manufacturing companies in order to develop their own product niches for their survival in the prevailing highly completion market environment. Research and development functions are fundamental drivers of value creation in technology based enterprises. Of creating and maintaining a vibrant R&D environment, organizations individually or collectively need to incorporate virtual R&D team. A virtual R\&D team can introduce new product in less lead time than by conventional R\&D working. Therefore, how to increase the possibility of having more successful R\&D is a critical issue for enterprises. This paper examines the current approach of collaboration in R\&D issues from the perspective of their impact on virtual R\&D team in enterprises and compares the findings with the other concepts of concurrent collaboration. By reviewing literature and theories, the paper firstly presents the definition and characteristics of virtual R&D teams. A comparison of different types of virtual R&D teams along with the strengths and limitations of the preceding studies in this area are also presented. It is observed that most of the research activities encourage and support virtual R\&D teams applicable to enterprises. Distinctive benefits of establishing virtual R&D team have been enumerated and demand future attention has been indicated in the paper

Digital information support for concept design

This paper outlines the issues in effective utilisation of digital resources in conceptual design. Access to appropriate information acts as stimuli and can lead to better substantiated concepts. This paper addresses the issues of presenting such information in a digital form for effective use, exploring digital libraries and groupware as relevant literature areas, and argues that improved integration of these two technologies is necessary to better support the concept generation task. The development of the LauLima learning environment and digital library is consequently outlined. Despite its attempts to integrate the designers' working space and digital resources, continuing issues in library utilisation and migration of information to design concepts are highlighted through a class study. In light of this, new models of interaction to increase information use are explored

EU-China collaboration in design: research in Web-enabled collaborative design supported by the Asia-Link and Asia IT&C projects

The research of Web-enabled collaboration in total design supported by the European Union's Asia Link project [1] and Asia IT&C project is reported in this paper. The two projects both aim at enhancing research collaboration between the EU and China. The Virtual Research Institute (VRI) is described first, which is the platform for the collaboration for the Asia Link project and is established by utilizing the advanced Web techniques; and then, the framework for the collaboration and the Web techniques involved in the research are presented which represent the major research of the Asia IT&C project. The effective collaboration between the project partners and the impacts of the project outcome on the partnership are also discussed

Principles for aerospace manufacturing engineering in integrated new product introduction

This article investigates the value-adding practices of Manufacturing Engineering for integrated New Product Introduction. A model representing how current practices align to support lean integration in Manufacturing Engineering has been defined. The results are used to identify a novel set of guiding principles for integrated Manufacturing Engineering. These are as follows: (1) use a data-driven process, (2) build from core capabilities, (3) develop the standard, (4) deliver through responsive processes and (5) align cross-functional and customer requirements. The investigation used a mixed-method approach. This comprises case studies to identify current practice and a survey to understand implementation in a sample of component development projects within a major aerospace manufacturer. The research contribution is an illustration of aerospace Manufacturing Engineering practices for New Product Introduction. The conclusions will be used to indicate new priorities for New Product Introduction and the cross-functional interactions to support flawless and innovative New Product Introduction. The final principles have been validated through a series of consultations with experts in the sponsoring company to ensure that correct and relevant content has been defined

Preserving Communication Context. Virtual workspace and interpersonal space in Japanese CSCW.

The past decade has seen the development of a perspective\ud holding that technology is socially constructed (Mackenzie and Wacjman, 1985; Bijker, Hughes and Pinch, 1987; Bijker and Law, 1992). This paper examines the social construction of one group of technologies, systems for computer supported cooperative work (CSCW). It describes the design of CSCW in Japan, with particular attention to the influence of culture on the design process. Two case studies are presented to illustrate the argument that culture is an important factor in technology design, despite commonly held assumptions about the neutrality and objectivity of science and technology. The paper further argues that, by looking at\ud CSCW systems as texts which reflect the context of their production and the society from which they come, we may be better able to understand the transformations that operate when these texts are “read” in the contexts of their implementation

Using 3D product visualisation to tap consumers’ experience with online retailers: From telepresence to authenticity

This study investigates the effects of authentic three dimensional (3D) product visualisation versus 3D telepresence on consumers’ virtual experience. A hypothetical retailer Web site presents a variety of laptops using 3D product visualisations for the within-subjects laboratory experiment. The first stage uses two-way repeated measures ANOVA to determine the effects of the progressive levels of control and animated colours on 3D authenticity (the dependent variable). In a second stage, we use structural equation modelling to test the proposed hypothesis. This research uses a U.K. sample to investigate the effects of 3D authenticity and 3D telepresence on willingness to purchase and reveals significant differences between telepresence and authenticity constructs. Authenticity is more significant in simulating an online retailer’s products, and control and animated colours represent the main antecedents of authenticity. The proposed conceptual model achieves acceptable fit and the hypothesised paths are all valid