Patient-Centered Appointment Scheduling Using Agent-Based Simulation

Enhanced access and continuity are key components of patient-centered care. Existing studies show that several interventions such as providing same day appointments, walk-in services, after-hours care, and group appointments, have been used to redesign the healthcare systems for improved access to primary care. However, an intervention focusing on a single component of care delivery (i.e. improving access to acute care) might have a negative impact other components of the system (i.e. reduced continuity of care for chronic patients). Therefore, primary care clinics should consider implementing multiple interventions tailored for their patient population needs. We collected rapid ethnography and observations to better understand clinic workflow and key constraints. We then developed an agent-based simulation model that includes all access modalities (appointments, walk-ins, and after-hours access), incorporate resources and key constraints and determine the best appointment scheduling method that improves access and continuity of care. This paper demonstrates the value of simulation models to test a variety of alternative strategies to improve access to care through scheduling

Simulation and Modeling for Improving Access to Care for Underserved Populations

Indiana University-Purdue University Indianapolis (IUPUI)This research, through partnership with seven Community Health Centers (CHCs) in Indiana, constructed effective outpatient appointment scheduling systems by determining care needs of CHC patients, designing an infrastructure for meaningful use of patient health records and clinic operational data, and developing prediction and simulation models for improving access to care for underserved populations. The aims of this study are 1) redesigning appointment scheduling templates based on patient characteristics, diagnoses, and clinic capacities in underserved populations; 2) utilizing predictive modeling to improve understanding the complexity of appointment adherence in underserved populations; and 3) developing simulation models with complex data to guide operational decision-making in community health centers. This research addresses its aims by applying a multi-method approach from different disciplines, such as statistics, industrial engineering, computer science, health informatics, and social sciences. First, a novel method was developed to use Electronic Health Record (EHR) data for better understanding appointment needs of the target populations based on their characteristics and reasons for seeking health, which helped simplify, improve, and redesign current appointment type and duration models. Second, comprehensive and informative predictive models were developed to better understand appointment non-adherence in community health centers. Logistic Regression, Naïve Bayes Classifier, and Artificial Neural Network found factors contributing to patient no-show. Predictors of appointment non-adherence might be used by outpatient clinics to design interventions reducing overall clinic no-show rates. Third, a simulation model was developed to assess and simulate scheduling systems in CHCs, and necessary steps to extract information for simulation modeling of scheduling systems in CHCs are described. Agent-Based Models were built in AnyLogic to test different scenarios of scheduling methods, and to identify how these scenarios could impact clinic access performance. This research potentially improves well-being of and care quality and timeliness for uninsured, underinsured, and underserved patients, and it helps clinics predict appointment no-shows and ensures scheduling systems are capable of properly meeting the populations’ care needs.2021-12-2

Evaluating the capacity of clinical pathways through discrete-event simulation.

Organizing a medical facility efficiently is hard due to the numerous patient trajectories and their use of joint and scarce resources. Moreover, these trajectories tend to be complex and characterized by uncertain medical processes. In this paper, we will structure patient trajectories using clinical pathways and aggregate them in a discrete-event simulation model. This model enables the health manager to evaluate and improve important performance indicators, both for the patient and the hospital, by conducting a detailed sensitivity analysis. Two case studies, performed at large hospitals in Antwerp and Leuven (Belgium), will be introduced and briefly discussed in order to illustrate the generic nature of the model.Capacity management; Case studies; Discrete-event simulation; Health care operations; Processes; Structure; Simulation; Model; Performance; Indicators; Sensitivity; Studies; Hospitals; Belgium; Order;

Can virtual nature improve patient experiences and memories of dental treatment? A study protocol for a randomized controlled trial

Background Dental anxiety and anxiety-related avoidance of dental care create significant problems for patients and the dental profession. Distraction interventions are used in daily medical practice to help patients cope with unpleasant procedures. There is evidence that exposure to natural scenery is beneficial for patients and that the use of virtual reality (VR) distraction is more effective than other distraction interventions, such as watching television. The main aim of this randomized controlled trial is to determine whether the use of VR during dental treatment can improve the overall dental experience and recollections of treatment for patients, breaking the negative cycle of memories of anxiety leading to further anxiety, and avoidance of future dental appointments. Additionally, the aim is to test whether VR benefits dental patients with all levels of dental anxiety or whether it could be especially beneficial for patients suffering from higher levels of dental anxiety. The third aim is to test whether the content of the VR distraction can make a difference for its effectiveness by comparing two types of virtual environments, a natural environment and an urban environment. Methods/design The effectiveness of VR distraction will be examined in patients 18 years or older who are scheduled to undergo dental treatment for fillings and/or extractions, with a maximum length of 30 minutes. Patients will be randomly allocated into one of three groups. The first group will be exposed to a VR of a natural environment. The second group will be exposed to a VR of an urban environment. A third group consists of patients who receive standard care (control group). Primary outcomes relate to patients’ memories of the dental treatment one week after treatment: (a) remembered pain, (b) intrusive thoughts and (c) vividness of memories. Other measures of interest are the dental experience, the treatment experience and the VR experience. Trial registration Current Controlled Trials ISRCTN4144280

The Value of Information Technology-Enabled Diabetes Management

Reviews different technologies used in diabetes disease management, as well as the costs, benefits, and quality implications of technology-enabled diabetes management programs in the United States

Improving professional practice in the disclosure of a diagnosis of dementia : a modeling experiment to evaluate a theory-based intervention

The original publication is available at www.springerlink.com.Peer reviewedPostprin

Annotated Bibliography: Understanding Ambulatory Care Practices in the Context of Patient Safety and Quality Improvement.

The ambulatory care setting is an increasingly important component of the patient safety conversation. Inpatient safety is the primary focus of the vast majority of safety research and interventions, but the ambulatory setting is actually where most medical care is administered. Recent attention has shifted toward examining ambulatory care in order to implement better health care quality and safety practices. This annotated bibliography was created to analyze and augment the current literature on ambulatory care practices with regard to patient safety and quality improvement. By providing a thorough examination of current practices, potential improvement strategies in ambulatory care health care settings can be suggested. A better understanding of the myriad factors that influence delivery of patient care will catalyze future health care system development and implementation in the ambulatory setting

Integral multidisciplinary rehabilitation treatment planning

This paper presents a methodology to plan treatments for rehabilitation outpatients. These patients require a series of treatments by therapists from various disciplines. In current practice, when treatments are planned, a lack of coordination between the different disciplines, along with a failure to plan the entire treatment plan at once, often occurs. This situation jeopardizes both the quality of care and the logistical performance. The multidisciplinary nature of the rehabilitation process complicates planning and control. An integral treatment planning methodology, based on an integer linear programming (ILP) formulation, ensures continuity of the rehabilitation process while simultaneously controlling seven performance indicators including access times, combination appointments, and therapist utilization. We apply our approach to the rehabilitation outpatient clinic of the Academic Medical Center (AMC) in Amsterdam, the Netherlands. Based on the results of this case, we are convinced that our approach can be valuable for decision-making support in resource capacity planning and control at many rehabilitation outpatient clinics. The developed model will be part of the new hospital information system of the AMC

Data Analytics and Modeling for Appointment No-show in Community Health Centers

Objectives: Using predictive modeling techniques, we developed and compared appointment no-show prediction models to better understand appointment adherence in underserved populations. Methods and Materials: We collected electronic health record (EHR) data and appointment data including patient, provider and clinical visit characteristics over a 3-year period. All patient data came from an urban system of community health centers (CHCs) with 10 facilities. We sought to identify critical variables through logistic regression, artificial neural network, and naïve Bayes classifier models to predict missed appointments. We used 10-fold cross-validation to assess the models’ ability to identify patients missing their appointments. Results: Following data preprocessing and cleaning, the final dataset included 73811 unique appointments with 12,392 missed appointments. Predictors of missed appointments versus attended appointments included lead time (time between scheduling and the appointment), patient prior missed appointments, cell phone ownership, tobacco use and the number of days since last appointment. Models had a relatively high area under the curve for all 3 models (e.g., 0.86 for naïve Bayes classifier). Discussion: Patient appointment adherence varies across clinics within a healthcare system. Data analytics results demonstrate the value of existing clinical and operational data to address important operational and management issues. Conclusion: EHR data including patient and scheduling information predicted the missed appointments of underserved populations in urban CHCs. Our application of predictive modeling techniques helped prioritize the design and implementation of interventions that may improve efficiency in community health centers for more timely access to care. CHCs would benefit from investing in the technical resources needed to make these data readily available as a means to inform important operational and policy questions