A survey of workforce scheduling and routing

In the context of workforce scheduling, there are many scenarios in which personnel must carry out tasks at different locations hence requiring some form of transportation. Examples of these type of scenarios include nurses visiting patients at home, technicians carrying out repairs at customers' locations, security guards performing rounds at different premises, etc. We refer to these scenarios as Workforce Scheduling and Routing Problems (WSRP) as they usually involve the scheduling of personnel combined with some form of routing in order to ensure that employees arrive on time to the locations where tasks need to be performed. This kind of problems have been tackled in the literature for a number of years. This paper presents a survey which attempts to identify the common attributes of WSRP scenarios and the solution methods applied when tackling these problems. Our longer term aim is to achieve an in-depth understanding of how to model and solve workforce scheduling and routing problems and this survey represents the first step in this quest

A survey of workforce scheduling and routing

In the context of workforce scheduling, there are many scenarios in which personnel must carry out tasks at different locations hence requiring some form of transportation. Examples of these type of scenarios include nurses visiting patients at home, technicians carrying out repairs at customers' locations, security guards performing rounds at different premises, etc. We refer to these scenarios as Workforce Scheduling and Routing Problems (WSRP) as they usually involve the scheduling of personnel combined with some form of routing in order to ensure that employees arrive on time to the locations where tasks need to be performed. This kind of problems have been tackled in the literature for a number of years. This paper presents a survey which attempts to identify the common attributes of WSRP scenarios and the solution methods applied when tackling these problems. Our longer term aim is to achieve an in-depth understanding of how to model and solve workforce scheduling and routing problems and this survey represents the first step in this quest

Resource constrained routing and scheduling: Review and research prospects

In the service industry, it is crucial to efficiently allocate scarce resources to perform tasks and meet particular service requirements. What considerably complicates matters is when these resources, for example skilled technicians, nurses, and home carers have to visit different customer locations. This paper provides a comprehensive survey on resource constrained routing and scheduling that unveils the problem characteristics with respect to resource qualifications, service requirements and problem objectives. It also identifies the most effective exact and heuristic algorithms for this class of problems. The paper closes with several research prospects

Gestión logística de sistemas de hospitalización domiciliaria: una revisión crítica de modelos y métodos

RESUMEN: Los servicios de Hospitalización Domiciliaria (HD) se basan en una red de distribución, en la cual los pacientes son hospitalizados en sus casas y los prestadores de servicios de salud deben entregar cuidados médicos coordinados a los pacientes. La demanda de estos servicios está creciendo rápidamente y los gobiernos y proveedores de servicios de salud enfrentan el reto de tomar un conjunto de decisiones complejas en un sector con un componente logístico importante. En este artículo se presenta una revisión crítica de los modelos y métodos utilizados para darle soporte a las decisiones logísticas en HD. Para esto se presenta primero un marco de referencia, con el objetivo de identificar las oportunidades de investigación en el campo. Con base en dicho marco, se presenta la revisión de la literatura y la identificación de brechas en la investigación. En particular, se hace énfasis en la necesidad de desarrollar e implementar metodologías más integradas para dar soporte a las decisiones estratégicas y tácticas y de considerar puntos clave de los sistemas reales.ABSTRACT: Home Health Care (HHC) services are based on a delivery network in which patients are hospitalized at their homes and health care providers must deliver coordinated medical care to patients. Demand for HHC services is rapidly growing and governments and health care providers face the challenge to make a set of complex decisions in a medical service business that has an important component of logistics problems. The objective of this paper is to provide a critical review of models and methods used to support logistics decisions in HHC. For this purpose, a reference framework is proposed first in order to identify research perspectives in the field. Based on this framework, a literature review is presented and research gaps are identified. In particular, the literature review reveals that more emphasizes is needed to develop and implement more integrated methodologies to support decisions at tactical and strategic planning levels and to consider key features from real systems

Workforce scheduling and routing problems: literature survey and computational study

In the context of workforce scheduling, there are many scenarios in which personnel must carry out tasks at different locations hence requiring some form of transportation. Examples of these type of scenarios include nurses visiting patients at home, technicians carrying out repairs at customers’ locations and security guards performing rounds at different premises, etc. We refer to these scenarios as workforce scheduling and routing problems (WSRP) as they usually involve the scheduling of personnel combined with some form of routing in order to ensure that employees arrive on time at the locations where tasks need to be performed. The first part of this paper presents a survey which attempts to identify the common features of WSRP scenarios and the solution methods applied when tackling these problems. The second part of the paper presents a study on the computational difficulty of solving these type of problems. For this, five data sets are gathered from the literature and some adaptations are made in order to incorporate the key features that our survey identifies as commonly arising in WSRP scenarios. The computational study provides an insight into the structure of the adapted test instances, an insight into the effect that problem features have when solving the instances using mathematical programming, and some benchmark computation times using the Gurobi solver running on a standard personal computer

Decomposition techniques with mixed integer programming and heuristics for home healthcare planning

We tackle home healthcare planning scenarios in the UK using decomposition methods that incorporate mixed integer programming solvers and heuristics. Home healthcare planning is a difficult problem that integrates aspects from scheduling and routing. Solving real-world size instances of these problems still presents a significant challenge to modern exact optimization solvers. Nevertheless, we propose decomposition techniques to harness the power of such solvers while still offering a practical approach to produce high-quality solutions to real-world problem instances. We first decompose the problem into several smaller sub-problems. Next, mixed integer programming and/or heuristics are used to tackle the sub-problems. Finally, the sub-problem solutions are combined into a single valid solution for the whole problem. The different decomposition methods differ in the way in which subproblems are generated and the way in which conflicting assignments are tackled (i.e. avoided or repaired). We present the results obtained by the proposed decomposition methods and compare them to solutions obtained with other methods. In addition, we conduct a study that reveals how the different steps in the proposed method contribute to those results. The main contribution of this paper is a better understanding of effective ways to combine mixed integer programming within effective decomposition methods to solve real-world instances of home healthcare planning problems in practical computation time

Home health care logistics planning: a review and framework

Home Health Care (HHC) is a growing industry in the medical services business, mainly in Europe and North America. These care services are provided at patients’ home by a multidisciplinary team using a distribution network. In this paper, an overview of the HHC services in Portugal and Brazil is presented. Additionally, a review is also presented to identify the main logistics problems associated with HHC services such as districting, routing and inventory management and the lack of integrated approaches to address them, as well as the best practices of management in the area. A framework is proposed to represent the main elements and characteristics of HHC services and their relationships. The framework suggests the use of a Decision Support System (DSS) based on optimization models and simulation approaches to overcome some of the main challenges associated to integrated approaches to address main problems, filling the gaps in the current literature. With the development of this DSS it will be possible to assist in the logistic planning of HHC teams, especially in countries like Brazil and Portugal.This work has been supported by CNPq (National Counsel of Technological and Scientific Development, Brazil) and COMPETE: POCI-01-0145-FEDER-007043 and FCT – Fundação para a Ciência e Tecnologia within the Project Scope: UID/CEC/00319/2013.info:eu-repo/semantics/publishedVersio