Point-Of-Sales Systems in Food and Beverage Industry: Efficient Technology and Its User Acceptance

The objective of the study was to review the factors that influence the acceptance of the points of sales (POS) technology, as the main systems used in the restaurants environment. It is critical that those POS perceived as proper use for the business growth and development. A conceptual framework is explained by the Technology Acceptance Model (TAM), were reviewed 28 research articles associated with the acceptance of the points of sales (POS) technology. The literature evidence found indicates the acceptance of POS systems in the F&B industry, including those factors which may affect its implementation and use. Attitude toward POS is affected by individual differences, times, training and company supports. Perceived usefulness of the POS is influenced by information quality, benefits information. The perceived ease of use of the POS is influence by enjoyment. Therefore, that strategy implementation, employee learning, ethical decisions, positive employeemanagement relationship, and personalization level are factors that support technology acceptance

The Acceptance of Using Information Technology for Disaster Risk Management: A Systematic Review

The numbers of natural disaster events are continuously affecting human and the world economics. For coping with disaster, several sectors try to develop the frameworks, systems, technologies and so on. However, there are little researches focusing on the usage behavior of Information Technology (IT) for disaster risk management (DRM). Therefore, this study investigates the affecting factors on the intention to use IT for mitigating disaster’s impacts. This study conducted a systematic review with the academic researches during 2011-2018. Two important factors from the Technology Acceptance Model (TAM) and others are used in describing individual behavior. In order to investigate the potential factors, the technology platforms are divided into nine types. According to the findings, computer software such as GIS applications are frequently used for simulation and spatial data analysis. Social media is preferred among the first choices during disaster events in order to communicate about situations and damages. Finally, we found five major potential factors which are Perceived Usefulness (PU), Perceived Ease of Use (PEOU), information accessibility, social influence, and disaster knowledge. Among them, the most essential one of using IT for disaster management is PU, while PEOU and information accessibility are more important in the web platforms

A model of user acceptance of learning management systems : a study within tertiary institutions in New Zealand : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Information Systems at Massey University, New Zealand

Digital technologies are revolutionizing the practices of teaching and learning at colleges and universities all around the world. With the emergence of internet and web technologies, tertiary institutions are increasingly exploring the potential use of e-learning technologies to cater for the ever growing demands of flexible teaching needs in distance education. The teaching institutions are making significant efforts in e-learning development and investing significantly in associated information technology infrastructure with the expectation of high return on their investment. However, in spite of this effort and investment the teachers and faculty do not always use the technology as expected and more often e-learning systems continue to be underutilised. This research investigates the factors that influence or inhibit the adoption of e-learning systems in the universities, institutes of technology and polytechnics in New Zealand. A cross section of teaching staff from different tertiary institutions was surveyed to ascertain their views on adopting learning management systems (LMS) in their teaching process. The survey questionnaire is based on factors that are being advocated by well known practitioners and academics, which were identified through a literature review. The study reveals three key groups of factors: individual, system and organisational, affecting the adoption of e-learning systems in the tertiary institutions. The report introduces a theoretical framework for user acceptance of e-learning systems and presents a detailed analysis for factors relating to: (a) individual characteristics (b) individual perceptions (c) LMS system characteristics (d) external system characteristics (e) organisational support and (f) organisational characteristics. The results show that whilst individual factors have significant contribution to the LMS adoption, the system and organisational factors are most crucial for user acceptance in e-learning systems. The users ranked that release time for staff, the ease of use of LMS, perceived usefulness of LMS, training and support to develop online content and the reliability of information and communication technology infrastructure are the five most essential factors for staff uptake in e-learning systems

Using an Extended Technology Acceptance Model to Uncover Variables Influencing Physicians’ Use Of EHR in Jordan: Insights from Alberta, Canada

Adoption rates for electronic health records (EHR) remain low in developing nations, even though health information technologies undoubtedly enhance the quality of service delivery and healthcare institutions’ overall efficiency. In this research, researchers employed a technology acceptance integrated model to analyze what factors are most important in encouraging physicians in Jordan to adopt EHR. This framework was created after a thorough review of the relevant literature and with input from physicians in Alberta, Canada, a province with an openly disclosed high rate of electronic health record adoption. To achieve its aim, the present study used a quantitative correlational research strategy. Data were acquired from a convenient sample size of 413 web-based survey participants recruited from the target population of physicians practicing in the public and private healthcare sectors in Jordan. The study’s hypotheses were tested with structural equation modeling. Physicians’ behavioral intentions were shown to be strongly predicted by factors including perceived usefulness, perceived ease of use, perceived ’privacy and security,’ financial incentives, and self-efficacy, which collectively accounted for 57.8% of the total variance in behavioral intention. Perceived usefulness had the highest influence on intentions, followed by self-efficacy, perceived ”privacy and security,” and perceived ease of use, with financial incentives having the smallest impact on intentions. Accordingly, healthcare practitioners must consider these variables while developing and validating interpretations about HER adoption. This study concludes with several implications for healthcare directors, policymakers, and providers of health information systems, in addition to suggestions for future research areas

Determinants of information and communication technologies for the online citizen participation adoption in urban contexts

A thesis submitted in partial fulfillment of the requirements for the degree of Doctor in Information Management, specialization in Geographic Information SystemsThe electronic citizen participation (e-participation) is considered a branch of e-government with a focus on citizen involvement in information, consultation, and decision-making processes along with local governments. E-participation is considered an important pillar to support an inclusive and participative democracy. Governments all around the world, mainly local governments, are implementing different e-participation tools, for instance, online participatory budgeting, e-petitions, online incident reporting systems, online forums, etc. The potential benefits for the society of citizens engagement in the use of e-participation is widely agreed in the literature. However, the drivers of the e-participation adoption by the citizens are still on an exploratory stage in existing research. The understanding of the e-participation adoption factors is of a crucial importance for defining governmental strategies that pursue the citizen participatory engagement. This thesis contributes to a better understanding of the determinants of e-participation adoption in the urban contexts at individual level. The dissertation first carries out a review of the existing literature following a quantitative approach. Second, we developed three research models grounded in theories as unified theory of acceptance and use of technology (UTAUT), psychological empowerment, social capital, and sense of virtual community. Each model was evaluated in a cross-sectional experiment in two Portuguese cities that have implemented e-participation tools. The analysis of each model and its results are analysed in detail in each of the sections of this dissertation. And finally, we propose two lines for future research, one focused on the citizens satisfaction with e-participation, and the other explores the inclusion of components from social geography. Furthermore, the findings from this dissertation also provide insights for local governments that implement e-participation tools. The literature review of sixty quantitative studies published from the year 2000 to year 2017 revealed that the factors with stronger effect on the intention to use e-participation were the perceived usefulness, attitude, trust, trust in government, effort expectancy, and social influence. However, the most of these studies used a single theory of information systems to investigate e-participation, which may not uncover specific factors of the e-participation phenomenon. Moreover, the success of e-participation tools relies on the continuous usage over time. Understanding solely the drivers of intention to use in the short time does not guarantee the success in the long-term adoption. From the three research models presented in this dissertation, the first model focus on the study of the intention to use, usage, and intention to recommend e-participation. The last two focus on the continued intention to use e-participation. The first study develops a model that integrates the psychological empowerment, as second-order construct, and UTAUT to explain the intention to use and intention to recommend e-participation. We found that performance expectancy and empowerment were the stronger motivators of intention to use, and empowerment was the stronger driver for the citizens recommend the e-participation technologies. The second study evaluates the effect of each of the dimensions of empowerment plus habit on the continued intention to use e-participation. Results show that competence, meaning, and habit have a significant effect on the continuous intention. Multigroup analysis in this study revealed that the use of e-participation has stronger meaning for older participants. The third cross-sectional study integrates the sense of virtual community theory with constructs of UTAUT that have a direct effect on the usage behaviour, namely facilitating conditions and habit. We found that habit is a good predictor of use behaviour and continued intention, nevertheless, sense of virtual community resulted a good predictor of e-participation usage in the short term, but not significant on the continued intention to use over time

Trust and Personal Innovativeness as the Prerequisites for Using Digital Lending Services Offered by FinTech Lenders

Theoretical background: Contemporary financial systems have been going through a period of dynamic changes since the beginning of this century. A special role in this process is played by technological innovations, especially the process of digitalization of financial systems, which resulted in the development of FinTech lenders. These entities are active in various segments of the financial services market, including the area of consumer loans (FinTech lenders). The conducted research confirms the dynamic development of FinTech lending activity worldwide and indicates the leading position of Poland among the countries of Central and Eastern Europe in terms of the volume of digital lending. A review of the source literature shows a small number of scientific studies devoted to identifying the reasons underlying the growing interest of consumers in the offer of FinTech lenders. The perceived research gap became the motivation to undertake research addressing this topic in relation to the Polish market of non-banking digital loan services.Purpose of the article: Determining the place and importance of trust and personal innovativeness for consumers’ decisions to use digital loan services offered by FinTech lenders in Poland.Research methods: Critical analysis of the source literature, descriptive and comparative analysis, diagnostic survey as well as simple statistical methods, i.e. analysis of the structure or Kendall’s Tau correlation analysis. The empirical data were collected in May 2022 using the CAWI (computer-assisted web interview) method. The research sample was representative and included 1,000 representatives of Polish population.Main findings: Among the factors determining the adoption decisions of FinTech lenders’ clients, two groups of constructs can be distinguished. The first one consists of classic prerequisites (e.g. perceived ease of use [PEU], perceived usefulness [PU]), identified for a wide range of entities offering financial services based on information technologies. The second group consists of the factors attributed mainly to FinTech lenders, among which the leading position is taken by expressed trust (T) and personal innovativeness (PI). The analyzes carried out in the article confirmed that the expressed trust and personal innovativeness represent the statistically significant factors influencing the decisions made by Poles related to using digital loan services offered by FinTech lenders. The influence of these constructs on the adopted attitudes is a function of their mutual relationship, based on the reciprocal reinforcement of these factors. The conducted research also resulted in developing the economic and demographic profile of a person using the services of FinTech lenders. It is a man, aged 25–34, a university graduate earning an income exceeding PLN 5,000 and residing in a city populated by over 500,000 residents

Analisis Faktor Kesuksesan Sistem Mandatory Use Berdasarkan Model TAM Dan End User Computing Satisfaction (Studi Kasus : Aplikasi UR Pada BPJS Kesehatan Divisi Regional VII Jawa Timur)

Berkembangnya teknologi informasi yang semakin pesat, memberikan dampak pada berbagai bidang organisasi untuk berlomba – lomba menggunakan teknologi informasi sebagai solusi peningkatan kinerja, namun di beberapa kasus penggunaan teknologi informasi dinyatakan gagal. Adanya kepuasan pengguna teknologi informasi dapat menggambarkan kesuksesan teknologi dalam pengimplementasiannya di lingkungan wajib. BPJS Kesehatan yang merupakan badan pelayanan kesehatan negara di Indonesia telah menggunakan teknologi informasi dalam mendukung kinerjanya. Organisasi ini ingin mengetahui bagaimana kesuksesan teknologi informasi yang telah diimplementasikan yakni aplikasi Utilization Review (UR). Aplikasi tersebut dikembangkan untuk memudahkan bagian Departemen MPK dalam memonitoring pelayanan kesehatan yang dilakukan peserta BPJS. Menurut penggunaannya, aplikasi UR termasuk aplikasi mandatory use. Penelitian ini bertujuan untuk mengetahui kesuksesan sistem informasi dari sisi kepuasan pengguna dengan menggunakan penggabungan model TAM mandatory use dan EUCS. Fokus dari penelitian ini yaitu untuk mengetahui faktor – faktor yang mempengaruhi kesuksesan dalam konteks vi kepuasan pengguna. Pengujian model dilakukan menggunakan metode SEM yakni PLS dan GSCA. Hasil dan temuan dari penelitian ini adalah tingkat kepuasan pengguna aplikasi UR serta faktor-faktor yang berpengaruh dalam kesuksesan aplikasi UR dalam konteks kepuasan pengguna beserta rekomendasi sebagai upaya peningkatannya. Faktor persepsi kemudahan pengguna dan faktor persepsi kebermanfaatan penggunaan berpengaruh positif signifikan terhadap sikap pengguna aplikasi UR. Faktor sikap berpengaruh positif dan signifikan terhadap kepuasan pengguna. Ketiga faktor tersebut terbukti sama – sama memiliki aspek penting untuk dipertimbangkan karena memiliki pengaruh terhadap kepuasan pengguna aplikasi UR. ========== The development of rapid information technology, have an impact on different areas of the organization to compete using information technology as a solution to to the increase in performance, but in some cases the use of information technology is considered failed. User satisfaction of information technology can illustrate the success of the technology in its implementation in mandatory environment. BPJS Kesehatan which is the health care institution in Indonesia have used information technology to support its performance. This organization would like to know how the success of information technology has been implemented in the application Utilization Review (UR). The application is developed to facilitate MPK Department in in monitoring the health services performed by BPJS participants. According to its use, application UR including mandatory application use. This study aims to determine the success of information systems in the context of user satisfaction using TAM model merging the mandatory use and EUCS. The focus of this study is to identify factors that influence the success in the context of user satisfaction. The model is tested using the SEM method PLS and GSCA. viii The results and findings of this study are user satisfaction level of UR and the factors that influence the success of the application of UR in the context of user satisfaction together with a recommendation as improvement efforts. Perceived ease of users and perceptions of the usefulness of the use of factors significantly give positive effects on the user’s behavior of UR application. Behavioral factors positively and significantly give effects to user satisfaction. These three factors are shown to has an important aspect to be considered as having an influence on user satisfaction UR applications

The Impact Of Technology Trust On The Acceptance Of Mobile Banking Technology Within Nigeria

With advancement in the use of information technology seen as a key factor in economic development, developed countries are increasingly reviewing traditional systems, in various sectors such as education, health, transport and finance, and identifying how they may be improved or replaced with automated systems. In this study, the authors examine the role of technology trust in the acceptance of mobile banking in Nigeria as the country attempts to transition into a cashless economy. For Nigeria, like many other countries, its economic growth is linked, at least in part, to its improvement in information technology infrastructure, as well as establishing secure, convenient and reliable payments systems. Utilising the Technology Acceptance Model, this study investigates causal relationships between technology trust and other factors influencing user’s intention to adopt technology; focusing on the impact of seven factors contributing to technology trust. Data from 1725 respondents was analysed using confirmatory factor analysis and the results showed that confidentiality, integrity, authentication, access control, best business practices and non-repudiation significantly influenced technology trust. Technology trust showed a direct significant influence on perceived ease of use and usefulness, a direct influence on intention to use as well as an indirect influence on intention to use through its impact on perceived usefulness and perceived ease of use. Furthermore, perceived ease of use and perceived usefulness showed significant influence on consumer’s intention to adopt the technology. With mobile banking being a key driver of Nigeria’s cashless economy goals, this study provides quantitative knowledge regarding technology trust and adoption behaviour in Nigeria as well as significant insight on areas where policy makers and mobile banking vendors can focus strategies engineered to improve trust in mobile banking and increase user adoption of their technology

The driving factors of continuance online shopping: Gender differences in behaviour among students in Saudi Arabia

This study proposes a revised technology acceptance model that integrates expectation confirmation theory to measure student gender differences with regard to continuance online shopping intentions in Saudi Arabia. The 234-respondent sample consists of 61.5% women and 38.5% men. A structural equation model confirms model fit. Perceived usefulness, enjoyment, and subjective norms are determinants of online shopping continuance in Saudi Arabia. Both male and female groups are equivalent. The structural weights are also largely equivalent, but the regression paths from subjective norms to enjoyment and subjective norms to continuance intention (in the men sample) and perceived usefulness to continuous intention (in the women sample) are not supported. The model was operationally generalized across the whole of Saudi Arabia. This research moves beyond online shopping intentions and includes factors affecting online shopping continuance. The research model explains 71% of the intention to continue shopping online. This research suggests that online strategies cannot ignore either the direct or indirect gender differences on continuance intentions in Saudi Arabia. The model can be generalized across Saudi Arabia