Business models for sustained ehealth implementation: lessons from two continents

There is general consensus that Computers and Information Technology have the potential to enhance health systems applications, and many good examples of such applications exist all over the world. Unfortunately, with respect to eHealth and telemedicine, there is much disillusionment and scepticism. This paper describes two models that were developed separately, but had the same purpose, namely to facilitate a holistic approach to the development and implementation of eHealth solutions. The roadmap of the Centre for eHealth Research (CeHRes roadmap) was developed in the Netherlands, and the Telemedicine Maturity Model (TMMM) was developed in South Africa. The purpose of this paper is to analyse the commonalities and differences of these approaches, and to explore how they can be used to complement each other. The first part of this paper comprises of a comparison of these models in terms of origin, research domain and design principles. Case comparisons are then presented to illustrate how these models complement one another

Agile, Web Engineering and Capability Maturity ModelI ntegration : A systematic literature review

Context Agile approaches are an alternative for organizations developing software, particularly for those who develop Web applications. Besides, CMMI (Capability Maturity Model Integration) models are well-established approaches focused on assessing the maturity of an organization that develops software. Web Engineering is the field of Software Engineering responsible for analyzing and studying the specific characteristics of the Web. The suitability of an Agile approach to help organizations reach a certain CMMI maturity level in Web environments will be very interesting, as they will be able to keep the ability to quickly react and adapt to changes as long as their development processes get mature. Objective This paper responds to whether it is feasible or not, for an organization developing Web systems, to achieve a certain maturity level of the CMMI-DEV model using Agile methods. Method The proposal is analyzed by means of a systematic literature review of the relevant approaches in the field, defining a characterization schema in order to compare them to introduce the current state-of-the-art. Results The results achieved after the systematic literature review are presented, analyzed and compared against the defined schema, extracting relevant conclusions for the different dimensions of the problem: compatibility, compliance, experience, maturity and Web. Conclusion It is concluded that although the definition of an Agile approach to meet the different CMMI maturity levels goals could be possible for an organization developing Web systems, there is still a lack of detailed studies and analysis on the field

Enterprise information security policy assessment - an extended framework for metrics development utilising the goal-question-metric approach

Effective enterprise information security policy management requires review and assessment activities to ensure information security policies are aligned with business goals and objectives. As security policy management involves the elements of policy development process and the security policy as output, the context for security policy assessment requires goal-based metrics for these two elements. However, the current security management assessment methods only provide checklist types of assessment that are predefined by industry best practices and do not allow for developing specific goal-based metrics. Utilizing theories drawn from literature, this paper proposes the Enterprise Information Security Policy Assessment approach that expands on the Goal-Question-Metric (GQM) approach. The proposed assessment approach is then applied in a case scenario example to illustrate a practical application. It is shown that the proposed framework addresses the requirement for developing assessment metrics and allows for the concurrent undertaking of process-based and product-based assessment. Recommendations for further research activities include the conduct of empirical research to validate the propositions and the practical application of the proposed assessment approach in case studies to provide opportunities to introduce further enhancements to the approach

Measuring Software Process: A Systematic Mapping Study

Context: Measurement is essential to reach predictable performance and high capability processes. It provides support for better understanding, evaluation, management, and control of the development process and project, as well as the resulting product. It also enables organizations to improve and predict its process’s performance, which places organizations in better positions to make appropriate decisions. Objective: This study aims to understand the measurement of the software development process, to identify studies, create a classification scheme based on the identified studies, and then to map such studies into the scheme to answer the research questions. Method: Systematic mapping is the selected research methodology for this study. Results: A total of 462 studies are included and classified into four topics with respect to their focus and into three groups based on the publishing date. Five abstractions and 64 attributes were identified, 25 methods/models and 17 contexts were distinguished. Conclusion: capability and performance were the most measured process attributes, while effort and performance were the most measured project attributes. Goal Question Metric and Capability Maturity Model Integration were the main methods and models used in the studies, whereas agile/lean development and small/medium-size enterprise were the most frequently identified research contexts.Ministerio de Economía y Competitividad TIN2013-46928-C3-3-RMinisterio de Economía y Competitividad TIN2016-76956-C3-2- RMinisterio de Economía y Competitividad TIN2015-71938-RED

A DISCUSSION ON ASSURING SOFTWARE QUALITY IN SMALL AND MEDIUM SOFTWARE ENTERPRISES: AN EMPIRICAL INVESTIGATION

Under the studies of general core activities including software inspection, review and testing to achieve quality objectives in small-medium size enterprises (SMEs), the paper presents a contemporary view of such companies against quality measures. The results from a local empirical investigation of quality standards in the Turkish software industry are reported.Around 150 software companies have been approached from which 17 detailed feedback inform that in order to ensure software quality, standards including internationally recognized International Standards Organization (ISO) and Capability Maturity Model Integration (CMMI) are given credit. However the substantial workload and resources required to obtain them are also reported as serious; downscaled frameworks of such large models proposed in the literature are not well known by the SMEs either. The paper also discusses "work around" that bypasses such standards to ease delivery of products while keeping certificates as labels just to acquire new jobs for the business

A model to assess customer alignment through customer experience concepts

Business and Information Technology Alignment (BITA) has been one of the main concerns of IT and Business executives and directors due to its importance to overall company performance, especially today in the age of digital transformation. For BITA has been developed several models which in general has focused in the implementation of alignment strategies for the internal operation of the organizations and in the measurement of this internal alignment, but, there is still a big gap in measurement models of the alignment with the external environment of the organizations. In this paper is presented the design and application of a maturity measurement model for BITA with the customers, where the customers are actors of the external environment of the companies. The proposed model involves evaluation criteria and business practices which the companies ideally do for improve the relationship with their customers.Comment: 12 pages, Preprint version, BIS 2019 International Workshops, Seville, Spain, June 26 to 28, 2019, Revised Paper

Towards a business-IT alignment maturity model for collaborative networked organizations

Aligning business and IT in networked organizations is a complex endeavor because in such settings, business-IT alignment is driven by economic processes instead of by centralized decision-making processes. In order to facilitate managing business-IT alignment in networked organizations, we need a maturity model that allows collaborating organizations to assess the current state of alignment and take appropriate action to improve it where needed. In this paper we propose the first version of such a model, which we derive from various alignment models and theories