Structured Training for Neural Network Transition-Based Parsing

We present structured perceptron training for neural network transition-based dependency parsing. We learn the neural network representation using a gold corpus augmented by a large number of automatically parsed sentences. Given this fixed network representation, we learn a final layer using the structured perceptron with beam-search decoding. On the Penn Treebank, our parser reaches 94.26% unlabeled and 92.41% labeled attachment accuracy, which to our knowledge is the best accuracy on Stanford Dependencies to date. We also provide in-depth ablative analysis to determine which aspects of our model provide the largest gains in accuracy

COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks

For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed and reliability of customer support for end users through automated ticket classification and answers selection for support representatives. Two machine learning and natural language processing techniques are demonstrated: one relying on feature engineering (COTA v1) and the other exploiting raw signals through deep learning architectures (COTA v2). COTA v1 employs a new approach that converts the multi-classification task into a ranking problem, demonstrating significantly better performance in the case of thousands of classes. For COTA v2, we propose an Encoder-Combiner-Decoder, a novel deep learning architecture that allows for heterogeneous input and output feature types and injection of prior knowledge through network architecture choices. This paper compares these models and their variants on the task of ticket classification and answer selection, showing model COTA v2 outperforms COTA v1, and analyzes their inner workings and shortcomings. Finally, an A/B test is conducted in a production setting validating the real-world impact of COTA in reducing issue resolution time by 10 percent without reducing customer satisfaction

A non-projective greedy dependency parser with bidirectional LSTMs

The LyS-FASTPARSE team presents BIST-COVINGTON, a neural implementation of the Covington (2001) algorithm for non-projective dependency parsing. The bidirectional LSTM approach by Kipperwasser and Goldberg (2016) is used to train a greedy parser with a dynamic oracle to mitigate error propagation. The model participated in the CoNLL 2017 UD Shared Task. In spite of not using any ensemble methods and using the baseline segmentation and PoS tagging, the parser obtained good results on both macro-average LAS and UAS in the big treebanks category (55 languages), ranking 7th out of 33 teams. In the all treebanks category (LAS and UAS) we ranked 16th and 12th. The gap between the all and big categories is mainly due to the poor performance on four parallel PUD treebanks, suggesting that some `suffixed' treebanks (e.g. Spanish-AnCora) perform poorly on cross-treebank settings, which does not occur with the corresponding `unsuffixed' treebank (e.g. Spanish). By changing that, we obtain the 11th best LAS among all runs (official and unofficial). The code is made available at https://github.com/CoNLL-UD-2017/LyS-FASTPARSEComment: 12 pages, 2 figures, 5 table