A survey of health care models that encompass multiple departments

In this survey we review quantitative health care models to illustrate the extent to which they encompass multiple hospital departments. The paper provides general overviews of the relationships that exists between major hospital departments and describes how these relationships are accounted for by researchers. We find the atomistic view of hospitals often taken by researchers is partially due to the ambiguity of patient care trajectories. To this end clinical pathways literature is reviewed to illustrate its potential for clarifying patient flows and for providing a holistic hospital perspective

A decision support simulation model for bed management in healthcare

In order to provide access to care in a timely manner, it is necessary to effectively manage the allocation of limited resources such as beds. Bed management is key to the effective delivery of high-quality and low-cost healthcare. An efficient utilization of beds requires a detailed understanding of the hospital\u27s operational behavior. It is necessary to understand the behavior of a hospital in order to make necessary adjustments to its resources, and policies, which can improve patient\u27s access to care. The aim of this research was to develop a discrete event simulation to assist in planning and staff scheduling decisions. Each department\u27s performance measures were taken into consideration separately to understand and quantify the behavior of individual departments, and the hospital system as a whole. Several scenarios were analyzed to determine the impact on reducing the number of patients waiting in queue, waiting time for patients, and length of stay of patients. From the results, the departments that have long queues of patients, waiting times, and lengths of stay are detailed to predict how the hospital reacts to patient flow --Abstract, page iv

Demand and Capacity Modelling for Acute Services using Discrete Event Simulation

This is a pre-copyedited, author-produced PDF of an article accepted for publication in Health Systems following peer review. The final publication [Demir, E., Gunal, M & Southern, D., Health Syst (2016), first published online March 11, 2016, is available at Springer via http://dx.doi.org/doi:10.1057/hs.2016.1 © 2016 Operational Research Society Ltd 2016Increasing demand for services in England with limited healthcare budget has put hospitals under immense pressure. Given that almost all National Health Service (NHS) hospitals have severe capacity constraints (beds and staff shortages) a decision support tool (DST) is developed for the management of a major NHS Trust in England. Acute activities are forecasted over a 5 year period broken down by age groups for 10 specialty areas. Our statistical models have produced forecast accuracies in the region of 90%. We then developed a discrete event simulation model capturing individual patient pathways until discharge (in A&E, inpatient and outpatients), where arrivals are based on the forecasted activity outputting key performance metrics over a period of time, e.g., future activity, bed occupancy rates, required bed capacity, theatre utilisations for electives and non-electives, clinic utilisations, and diagnostic/treatment procedures. The DST allows Trusts to compare key performance metrics for 1,000’s of different scenarios against their existing service (baseline). The power of DST is that hospital decision makers can make better decisions using the simulation model with plausible assumptions which are supported by statistically validated data.Peer reviewedFinal Accepted Versio

Discrete event simulation model for planning Level 2 “step-down” bed needs using NEMS

In highly congested hospitals it may be common for patients to overstay at Intensive Care Units (ICU) due to blockages and imbalances in capacity. This is inadequate clinically, as patients occupy a service they no longer need; operationally, as it disrupts flow from upstream units; and financially as ICU beds are more expensive than ward beds. Step-down beds, also known as Level 2 beds, have become an increasingly popular and less expensive alternative to ICU beds to deal with this issue. We developed a discrete event simulation model that estimates Level 2 bed needs for a large university hospital. The model innovates by simulating the entirety of the hospital’s inpatient flow and most importantly, the ICU’s daily stochastic flows based on a nursing workload scoring metrics called “Nine Equivalents of Nursing Manpower Use Score” (NEMS). Using data from a large academic hospital, the model shows the benefits of Level 2 beds in improving both patient flow and costs

Empirical Studies in Hospital Emergency Departments

This dissertation focuses on the operational impacts of crowding in hospital emergency departments. The body of this work is comprised of three essays. In the first essay, Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department, we study queue abandonment, or left without being seen. We show that abandonment is not only influenced by wait time, but also by the queue length and the observable queue flows during the waiting exposure. We show that patients are sensitive to being jumped in the line and that patients respond differently to people more sick and less sick moving through the system. This study shows that managers have an opportunity to impact abandonment behavior by altering what information is available to waiting customers. In the second essay, Doctors Under Load: An Empirical Study of State-Dependent Service Times in Emergency Care, we show that when crowded, multiple mechanisms in the emergency department act to retard patient treatment, but care providers adjust their clinical behavior to accelerate the service. We identify two mechanisms that providers use to accelerate the system: early task initiation and task reduction. In contrast to other recent works, we find the net effect of these countervailing forces to be an increase in service time when the system is crowded. Further, we use simulation to show that ignoring state-dependent service times leads to modeling errors that could cause hospitals to overinvest in human and physical resources. In the final essay, The Financial Consequences of Lost Demand and Reducing Boarding in Hospital Emergency Departments, we use discrete event simulation to estimate the number of patients lost to Left Without Being Seen and ambulance diversion as a result of patients waiting in the emergency department for an inpatient bed (known as boarding). These lost patients represent both a failure of the emergency department to meet the needs of those seeking care and lost revenue for the hospital. We show that dynamic bed management policies that proactively cancel some non-emergency patients when the hospital is near capacity can lead to reduced boarding, increased number of patients served, and increased hospital revenue

Estimating the waiting time of multi-priority emergency patients with downstream blocking

To characterize the coupling effect between patient flow to access the emergency department (ED) and that to access the inpatient unit (IU), we develop a model with two connected queues: one upstream queue for the patient flow to access the ED and one downstream queue for the patient flow to access the IU. Building on this patient flow model, we employ queueing theory to estimate the average waiting time across patients. Using priority specific wait time targets, we further estimate the necessary number of ED and IU resources. Finally, we investigate how an alternative way of accessing ED (Fast Track) impacts the average waiting time of patients as well as the necessary number of ED/IU resources. This model as well as the analysis on patient flow can help the designer or manager of a hospital make decisions on the allocation of ED/IU resources in a hospital

Reallocating resources to focused factories: a case study in chemotherapy

This study investigates the expected service performance associated with a proposal to reallocate resources from a centralized chemotherapy department to a breast cancer focused factory. Using a slotted queueing model we show that a decrease in performance is expected and calculate the amount of additional resources required to offset these losses. The model relies solely on typical outpatient scheduling system data, making the methodology easy to replicate in other outpatient clinic settings. Finally, the paper highlights important factors to consider when assigning capacity to focused factories. These considerations are generally relevant to other resource allocation decisions

Reallocating resources to focused factories: a case study in chemotherapy

This study investigates the expected service performance associated with a proposal to reallocate resources from a centralized chemotherapy department to a breast cancer focused factory. Using a slotted queueing model we show that a decrease in performance is expected and calculate the amount of additional resources required to offset these losses. The model relies solely on typical outpatient scheduling system data, making the methodology easy to replicate in other outpatient clinic settings. Finally, the paper highlights important factors to consider when assigning capacity to focused factories. These considerations are generally relevant to other resource allocation decisions

Early Information Access to Alleviate Emergency Department Congestion

Alleviating Emergency Department (ED) congestion results in shorter hospital stay which not only reduces the cost of medical procedure but also increase the hospital performance. Length of patient stay is used to determine the hospital performance. Organization Information Processing (OIPT) Theory is used to explain the impact of information access and availability on the information processing need and ability of a hospital. Technical devices such as RFID that works as “Auto Identification tags” is suggested to increase the information availability as well as the information processing capability of the hospitals. This study suggests that the OIPT needs to be further broken down into its entity form and then the impact of these entities is measured separately. On the other hand, institutional factors such as employee behavior towards the new technology is studied to analyze the impact of human factors in the implementation of these technical devices in the ED procedures. It can be implied from this study that early information access does increase the use of supporting EMR implementation. However, the importance of the use of EMR decreases with time on hospital performance. Moreover, other factors such as management policies related to IT positively moderates the relationship between information availability and the processing capability of a hospital ED