A prescriptive approach to qualify and quantify customer value for value-based requirements engineering

Recently, customer-based product development is becoming a popular paradigm. Customer expectations and needs can be identified and transformed into requirements for product design with the help of various methods and tools. However, in many cases, these models fail to focus on the perceived value that is crucial when customers make the decision of purchasing a product. In this paper, a prescriptive approach to support value-based requirements engineering (RE) is proposed, describing the foundations, procedures and initial applications in the context of RE for commercial aircraft. An integrated set of techniques, such as means-ends analysis, part-whole analysis and multi-attribute utility theory is introduced in order to understand customer values in depth and width. Technically, this enables identifying the implicit value, structuring logically collected statements of customer expectations and performing value modelling and simulation. Additionally, it helps to put in place a system to measure customer satisfaction that is derived from the proposed approach. The approach offers significant potential to develop effective value creation strategies for the development of new product

A metric to represent the evolution of CAD/analysis models in collaborative design

Computer Aided Design (CAD) and Computer Aided Engineering (CAE) models are often used during product design. Various interactions between the different models must be managed for the designed system to be robust and in accordance with initially defined specifications. Research published to date has for example considered the link between digital mock-up and analysis models. However design/analysis integration must take into consideration the important number of models (digital mock-up and simulation) due to model evolution in time, as well as considering system engineering. To effectively manage modifications made to the system, the dependencies between the different models must be known and the nature of the modification must be characterised to estimate the impact of the modification throughout the dependent models. We propose a technique to describe the nature of a modification which may be used to determine the consequence within other models as well as a way to qualify the modified information. To achieve this, a metric is proposed that allows the qualification and evaluation of data or information, based on the maturity and validity of information and model

Mapping customer needs to engineering characteristics: an aerospace perspective for conceptual design

Designing complex engineering systems, such as an aircraft or an aero-engine, is immensely challenging. Formal Systems Engineering (SE) practices are widely used in the aerospace industry throughout the overall design process to minimise the overall design effort, corrective re-work, and ultimately overall development and manufacturing costs. Incorporating the needs and requirements from customers and other stakeholders into the conceptual and early design process is vital for the success and viability of any development programme. This paper presents a formal methodology, the Value-Driven Design (VDD) methodology that has been developed for collaborative and iterative use in the Extended Enterprise (EE) within the aerospace industry, and that has been applied using the Concept Design Analysis (CODA) method to map captured Customer Needs (CNs) into Engineering Characteristics (ECs) and to model an overall ‘design merit’ metric to be used in design assessments, sensitivity analyses, and engineering design optimisation studies. Two different case studies with increasing complexity are presented to elucidate the application areas of the CODA method in the context of the VDD methodology for the EE within the aerospace secto

How EHS managers can influence environmental excellence within their organization

The objective of this work is to evaluate the various management styles and systems applicable to the Environmental, Health, and Safety (\u27EHS\u27) profession; furthermore, it will present ways in which managers will discover how to understand and evaluate projects from a \u27business\u27 point of view, allowing them to compete within their organization for capital and human resources. ... This paper will also discuss various evaluations used to ensure proper buy-in from management -- a process that will facilitate the allocation of human and financial resources to environment, health, and safety projects. The evaluation will focus on two primary elements. The first will be a literature review of established EHS management systems, presented in order to illustrate a basic understanding of associated management risks, recognized procedures, and observation techniques. The second element will confirm the efficacy of a new management concept and applicable management techniques. In this phase, it will analyze EHS programs and how they should be structured to facilitate these new techniques

Planning strategically, designing architecturally : a framework for digital library services

In an era of unprecedented technological innovation and evolving user expectations and information seeking behaviour, we are arguably now an online society, with digital services increasingly common and increasingly preferred. As a trusted information provider, libraries are in an advantageous position to respond, but this requires integrated strategic and enterprise architecture planning, for information technology (IT) has evolved from a support role to a strategic role, providing the core management systems, communication networks, and delivery channels of the modern library. Further, IT components do not function in isolation from one another, but are interdependent elements of distributed and multidimensional systems encompassing people, processes, and technologies, which must consider social, economic, legal, organisational, and ergonomic requirements and relationships, as well as being logically sound from a technical perspective. Strategic planning provides direction, while enterprise architecture strategically aligns and holistically integrates business and information system architectures. While challenging, such integrated planning should be regarded as an opportunity for the library to evolve as an enterprise in the digital age, or at minimum, to simply keep pace with societal change and alternative service providers. Without strategy, a library risks being directed by outside forces with independent motivations and inadequate understanding of its broader societal role. Without enterprise architecture, it risks technological disparity, redundancy, and obsolescence. Adopting an interdisciplinary approach, this conceptual paper provides an integrated framework for strategic and architectural planning of digital library services. The concept of the library as an enterprise is also introduced

Trading Off between Flexibility and Product Platform Constraints for Effective Technology Introduction

Developing product platforms is an established method of reducing internal variety costs while delivering variety to customers. \ua0A critical aspect of a platform, that is expected to be used and extended for many years, is the ability to introduce new technologies and solutions effectively. Since these technological integration endeavours may challenge platform constraints, it is necessary to be able to assess the trade-off between their expected value and cost of realisation. New technologies can be integrated more easily into products derived from product platforms if they are flexible. However, introducing flexibility early can be wasteful, both in terms of resources used for the development of the platforms and the suboptimal design of products derived from the platform. In this study, a review of the existing literature is conducted and several case studies in the automotive sector are performed. Both technical and organizational factors are found to limit platform flexibility. This research supports the idea that the flexibility to integrate technology into existing platforms is a valuable property. Consequently, it is important to foster the ability to more objectively assess the value of proposed technology changes in organisations relying on product and production platforms.Finally, this thesis proposes a model-based methodology to trade off the flexibility of a product platform with the lifetime value it can deliver to its stakeholders. The methodology utilizes technology roadmaps, architectural modelling, value-driven design, and model-based simulations to establish the bandwidth of a product platform. As such, the constraints that the platform introduces for future derived products are balanced against valuable flexibility, which is defined as the flexibility of the platform to allow for more alternative designs, including using new technologies, of higher value in future products. The findings of this thesis have implications for the research of product platforms and their development, as well as for practitioners making decisions about product platforms with consideration to the uncertainty around the ways they will be used and upgraded in the future

A Safeguards Design Strategy for Domestic Nuclear Materials Processing Facilities.

The outdated and oversized nuclear manufacturing complex within the United States requires its transformation into a smaller, safe, and secure enterprise. Health and safety risks, environmental concerns, and the end of the Cold War have all contributed to this necessity. The events of September 11, 2001, emphasized the protection requirements for nuclear materials within the U.S. as well as abroad. Current Nuclear Safeguards regulations contain minimal prescriptive requirements relating to the design of new production facilities. Project management and engineering design guides require that design documents contain specific and measureable statements relating to systems requirements. The systems engineering process evaluates alternatives for an effective and integrated solution during project design. A Safeguards Design Strategy for domestic nuclear materials processing facilities based upon a core framework of safeguards regulatory programmatic elements that also use the prescriptive requirements and similar goals of safety, health, and physical security regulations is proposed and justifiable

A Collaborative Requirement Mining Framework to Support OEMs

With the fastidiously ever-increasing complexity of systems, the relentless, massive customisation of products and the mushrooming accumulation of legal documents (standards, policies and laws), we can observe a significant increase in requirements. We consider the tremendous volume of requirements as big data with which companies struggle to make strategic decisions early on. This paper proposes a collaborative requirement mining framework to enable the decision-makers of an Original Equipment Manufacturer (OEM) to gain insight and discover opportunities in a massive set of requirements so as to make early effective strategic decisions. The framework supports OEMs willing to uncover a subset of key requirements by distilling large unstructured and semistructured specifications.Keonys, Toulouse, Franc

Grabbing the Air Force by the Tail: Applying Strategic Cost Analytics to Understand and Manage Indirect Cost Behavior

Recent and projected reductions in defense spending are forcing the military services to develop systematic approaches to identify cost reduction opportunities and better manage financial resources. In response, the Air Force along with her sister services are developing strategic approaches to reduce front-line mission resources, commonly referred to as the Tooth . However, an underemphasized contributing source of costs are mission support activities, commonly referred to as the Tail . With the tail historically representing a sizable portion of the annual Air Force budget, strategically managing cost behavior of these indirect activities has the opportunity to generate significant cost reductions. However, very little applied or academic research have focused on advancing the knowledge behind the economics of, or the analytic techniques applied to, these activities for cost management purposes. To address this concern, this dissertation investigates i) how organizations use analytic methodologies and data sources to understand and manage cost behavior, ii) how to identify underlying cost curves of concern across tail activities, iii) how to distinguish historical relationships between the tooth and tail, iv) how to improve the performance assessment of tail activities for improved resource allocation, and v) how to provide a decision support tool for tooth-to-tail policy impact analysis