SISTEM PENDUKUNG KEPUTUSAN PENENTUAN STARTING LINE UP TIM SEPAKBOLA MENGGUNAKAN METODE PERBADINGAN EKSPONENSIAL (MPE)

Sepakbola adalah salah satu olahraga terpopuler di dunia. Statistik dan sepakbola dewasa ini diterapkan dalam beberapa aspek salah satunya adalah sebagai bahan pertimbangan pemilihan line-up pemain sepakbola oleh pelatih. Penelitian ini menerapkan sistem pendukung keputusan (SPK) dalam bidang sepak bola menggunakan metode perbandingan eksponensial untuk memilih pemain berdasarkan hasil pembobotan dari beberapa kriteria, yaitu Assist, Shot, Drible, Goal, Tackle, Intercept, Foul, Ball Possesion dan Save. Dengan adanya sistem ini pemilihan line-up pemain oleh pelatih dapat dilakukan secara objektif dan dapat mendukung pelatih dalam pengambilan keputusan

An Empirical Investigation Of Information Technology Mediated Customer Services In China

Information technology mediated customer service is a reality of the 21st century. More and more companies have moved their customer services from in store and in person to online through computer or mobile devices. Using 208 respondents collected from two Chinese universities, this paper investigates customer preference over two service delivery model (either in store or online) on five type of purchasing (retail, eating-out, banking, travel and entertainment) and their perception difference in customer service quality between those two delivery model. Results show that a majority of Chinese students prefer in store and in person for eating out. For ordering tickets for travel and entertainment, they prefer computer/mobile device. For retail purchasing and banking, less than half of the students prefer in person services. In general, the results show that ordering through computer/mobile devices has become more popular in China and has received higher rating for most of customer service quality except security compared to ordering in store. In addition, it is found that there exist a gender difference in purchasing preference and perception in service delivery quality in China

Bowdoin Orient v.125, no.1-25 (1994-1995)

https://digitalcommons.bowdoin.edu/bowdoinorient-1990s/1006/thumbnail.jp