Towards an Evaluation Framework for Business Process Integration and Management

Process-awareness in enterprise computing is a must in order to adequately support business processes. Particularly the interoperability of the (process-oriented) business information systems and the management of a company’s process map are difficult to handle. Process-oriented approaches (like workflow systems and enterprise application integration tools) offer promising perspectives in this respect. However, a major problem for project managers is the accomplishment of economic-oriented assessments of such approaches. Currently, there exists no suitable evaluation framework. This position paper discusses important issues related to the introduction of such a framework. Doing so, we distinguish two evaluation areas: Business Process Integration and Business Process Management. While the former operates at the technical level of process and application integration, the latter addresses organizational process topics. Starting from those two perspectives we describe benefits, evaluation criteria and metrics that are relevant to set up an evaluation framework

Corporate Application Integration: Challenges, Opportunities, and Implementation Strategies

In recent years, corporate applications such as enterprise resource planning (ERP) systems, supply chain management (SCM) systems, customer relationship management (CRM) systems, sales force automation (SFA), and other corporate-level information systems have received a great deal of attention from large business enterprises. These applications have been around for about a decade now, and in that time their producers have refined them and perfected them to the point where they can be considered developmentally mature. At the same time, vendors have continued to introduce new products that have moved corporate applications toward a higher level of integration, both technically and organizationally. However, these higher levels of integration have brought with them complex technical, organizational, cultural, political, and legal issues that have made the integration process a very challenging task. This paper reviews relevant current literature, discusses several perspectives of corporate application integration, and points out potential opportunities and cludlenges inherent in the integration process. Risk reduction strategies and opportunities provided by some newly developed technologies (e.g., software agents) are also discussed

Mining Transaction Data for Process Instance Monitoring in Legacy Systems

End-to-End business processes in organizations are implemented across multiple applications, legacy systems, ERP systemsand products. In such scenarios where applications are developed over a period of time and with varying technologies,monitoring end-to-end business processes is a challenge. Typical methods for providing process monitoring capabilities areintrusive methods like changing code and introducing probes; or introducing new software tools like EAI and BAM. Wepropose a non-intrusive process instance monitoring (PIM) method that uses the persistent data generated by the businesstransactions to monitor the process instances in Legacy Information Systems. We propose a slightly unconventional datamining method where the transaction data is parsed from the application data stores, loaded into custom schema and thenassociated to the process flow for monitoring the state of individual process instances. The approach further provides foralerting when business events like an SLA violation occur

Digital Transformation and Improvement of Business Processes with Internet of Things: A Maturity Model for Assessing Readiness

Companies of all industrial sectors are increasingly integrating Internet of Things (IoT) technology into their processes to realize a data-driven transformation of their businesses. The generation and use of comprehensive process data in real-time and the connection of process entities enables an improvement and beneficial redesign of business processes of all kinds. However, a goal-oriented exploitation of IoT technology for digital transformation and Business Process Improvements (BPI) is challenging due to the complexity of integrating IoT into existing processes. Companies require appropriate guidance to evaluate and scope their initiatives regarding IoT-based BPI. We therefore propose a holistic IoT-based BPI Maturity Model that assists organizations to determine their current state and get assistance to optimize or develop specific capabilities. This paper provides an overview about the structured development process of the maturity model comprising an extensive literature review and a six-round Delphi study

A Generic Development and Deployment Framework for Cloud Computing and Distributed Applications

Cloud computing have paved the way for advance of IT-based demand services. This technology helps decrease operation costs, solve scalability issue and many more user and provider constraints. However, development and deployment of distributed applications on cloud environment becomes a more and more complex tasks. Cloud users must spend a lot of time to prepare, install and configure their applications on clouds. In addition, after development and deployment, the applications almost cannot move from a cloud to others due to the lack of interoperability between them. To address these problems, we present in this paper a novel development and deployment framework for cloud distributed applications/services. Our approach is based on abstraction and object-oriented programming technique, allowing users to easily and rapidly develop and deploy their services into cloud environment. The approach also enables service migration and interoperability among the clouds