Rewritable routines in human interaction with public technology

In this paper, the cognitive ergonomics of using public technology is investigated. A methodology for predicting human error with technology has been developed. Predictions from the method (combined with observation of user performance) form the foundation of the concept of ‘rewritable routines’. This is in keeping with the tradition of building models of user cognition on the basis of observed and predicted errors. The concept is introduced and illustrated with examples. Implications for cognitive ergonomics are discussed

Order and disorder in everyday action: the roles of contention scheduling and supervisory attention

This paper describes the contention scheduling/supervisory attentional system approach to action selection and uses this account to structure a survey of current theories of the control of action. The focus is on how such theories account for the types of error produced by some patients with frontal and/or left temporoparietal damage when attempting everyday tasks. Four issues, concerning both the theories and their accounts of everyday action breakdown, emerge: first, whether multiple control systems, each capable of controlling action in different situations, exist; second, whether different forms of damage at the neural level result in conceptually distinct disorders; third, whether semantic/conceptual knowledge of objects and actions can be dissociated from control mechanisms, and if so what computational principles govern sequential control; and fourth, whether disorders of everyday action should be attributed to a loss of semantic/conceptual knowledge, a malfunction of control, or some combination of the two

A canonical theory of dynamic decision-making

Decision-making behavior is studied in many very different fields, from medicine and eco- nomics to psychology and neuroscience, with major contributions from mathematics and statistics, computer science, AI, and other technical disciplines. However the conceptual- ization of what decision-making is and methods for studying it vary greatly and this has resulted in fragmentation of the field. A theory that can accommodate various perspectives may facilitate interdisciplinary working. We present such a theory in which decision-making is articulated as a set of canonical functions that are sufficiently general to accommodate diverse viewpoints, yet sufficiently precise that they can be instantiated in different ways for specific theoretical or practical purposes. The canons cover the whole decision cycle, from the framing of a decision based on the goals, beliefs, and background knowledge of the decision-maker to the formulation of decision options, establishing preferences over them, and making commitments. Commitments can lead to the initiation of new decisions and any step in the cycle can incorporate reasoning about previous decisions and the rationales for them, and lead to revising or abandoning existing commitments. The theory situates decision-making with respect to other high-level cognitive capabilities like problem solving, planning, and collaborative decision-making. The canonical approach is assessed in three domains: cognitive and neuropsychology, artificial intelligence, and decision engineering

Task analysis for error identification: Theory, method and validation

This paper presents the underlying theory of Task Analysis for Error Identification. The aim is to illustrate the development of a method that has been proposed for the evaluation of prototypical designs from the perspective of predicting human error. The paper presents the method applied to representative examples. The methodology is considered in terms of the various validation studies that have been conducted, and is discussed in the light of a specific case study