Evaluating the Usability of Automatically Generated Captions for People who are Deaf or Hard of Hearing

The accuracy of Automated Speech Recognition (ASR) technology has improved, but it is still imperfect in many settings. Researchers who evaluate ASR performance often focus on improving the Word Error Rate (WER) metric, but WER has been found to have little correlation with human-subject performance on many applications. We propose a new captioning-focused evaluation metric that better predicts the impact of ASR recognition errors on the usability of automatically generated captions for people who are Deaf or Hard of Hearing (DHH). Through a user study with 30 DHH users, we compared our new metric with the traditional WER metric on a caption usability evaluation task. In a side-by-side comparison of pairs of ASR text output (with identical WER), the texts preferred by our new metric were preferred by DHH participants. Further, our metric had significantly higher correlation with DHH participants' subjective scores on the usability of a caption, as compared to the correlation between WER metric and participant subjective scores. This new metric could be used to select ASR systems for captioning applications, and it may be a better metric for ASR researchers to consider when optimizing ASR systems.Comment: 10 pages, 8 figures, published in ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '17

Query Expansion with Locally-Trained Word Embeddings

Continuous space word embeddings have received a great deal of attention in the natural language processing and machine learning communities for their ability to model term similarity and other relationships. We study the use of term relatedness in the context of query expansion for ad hoc information retrieval. We demonstrate that word embeddings such as word2vec and GloVe, when trained globally, underperform corpus and query specific embeddings for retrieval tasks. These results suggest that other tasks benefiting from global embeddings may also benefit from local embeddings

A Generative Model of Words and Relationships from Multiple Sources

Neural language models are a powerful tool to embed words into semantic vector spaces. However, learning such models generally relies on the availability of abundant and diverse training examples. In highly specialised domains this requirement may not be met due to difficulties in obtaining a large corpus, or the limited range of expression in average use. Such domains may encode prior knowledge about entities in a knowledge base or ontology. We propose a generative model which integrates evidence from diverse data sources, enabling the sharing of semantic information. We achieve this by generalising the concept of co-occurrence from distributional semantics to include other relationships between entities or words, which we model as affine transformations on the embedding space. We demonstrate the effectiveness of this approach by outperforming recent models on a link prediction task and demonstrating its ability to profit from partially or fully unobserved data training labels. We further demonstrate the usefulness of learning from different data sources with overlapping vocabularies.Comment: 8 pages, 5 figures; incorporated feedback from reviewers; to appear in Proceedings of the Thirtieth AAAI Conference on Artificial Intelligence 201

Word Importance Modeling to Enhance Captions Generated by Automatic Speech Recognition for Deaf and Hard of Hearing Users

People who are deaf or hard-of-hearing (DHH) benefit from sign-language interpreting or live-captioning (with a human transcriptionist), to access spoken information. However, such services are not legally required, affordable, nor available in many settings, e.g., impromptu small-group meetings in the workplace or online video content that has not been professionally captioned. As Automatic Speech Recognition (ASR) systems improve in accuracy and speed, it is natural to investigate the use of these systems to assist DHH users in a variety of tasks. But, ASR systems are still not perfect, especially in realistic conversational settings, leading to the issue of trust and acceptance of these systems from the DHH community. To overcome these challenges, our work focuses on: (1) building metrics for accurately evaluating the quality of automatic captioning systems, and (2) designing interventions for improving the usability of captions for DHH users. The first part of this dissertation describes our research on methods for identifying words that are important for understanding the meaning of a conversational turn within transcripts of spoken dialogue. Such knowledge about the relative importance of words in spoken messages can be used in evaluating ASR systems (in part 2 of this dissertation) or creating new applications for DHH users of captioned video (in part 3 of this dissertation). We found that models which consider both the acoustic properties of spoken words as well as text-based features (e.g., pre-trained word embeddings) are more effective at predicting the semantic importance of a word than models that utilize only one of these types of features. The second part of this dissertation describes studies to understand DHH users\u27 perception of the quality of ASR-generated captions; the goal of this work was to validate the design of automatic metrics for evaluating captions in real-time applications for these users. Such a metric could facilitate comparison of various ASR systems, for determining the suitability of specific ASR systems for supporting communication for DHH users. We designed experimental studies to elicit feedback on the quality of captions from DHH users, and we developed and evaluated automatic metrics for predicting the usability of automatically generated captions for these users. We found that metrics that consider the importance of each word in a text are more effective at predicting the usability of imperfect text captions than the traditional Word Error Rate (WER) metric. The final part of this dissertation describes research on importance-based highlighting of words in captions, as a way to enhance the usability of captions for DHH users. Similar to highlighting in static texts (e.g., textbooks or electronic documents), highlighting in captions involves changing the appearance of some texts in caption to enable readers to attend to the most important bits of information quickly. Despite the known benefits of highlighting in static texts, research on the usefulness of highlighting in captions for DHH users is largely unexplored. For this reason, we conducted experimental studies with DHH participants to understand the benefits of importance-based highlighting in captions, and their preference on different design configurations for highlighting in captions. We found that DHH users subjectively preferred highlighting in captions, and they reported higher readability and understandability scores and lower task-load scores when viewing videos with captions containing highlighting compared to the videos without highlighting. Further, in partial contrast to recommendations in prior research on highlighting in static texts (which had not been based on experimental studies with DHH users), we found that DHH participants preferred boldface, word-level, non-repeating highlighting in captions

Enhancing Word Representation Learning with Linguistic Knowledge

Representation learning, the process whereby representations are modelled from data, has recently become a central part of Natural Language Processing (NLP). Among the most widely used learned representations are word embeddings trained on large corpora of unannotated text, where the learned embeddings are treated as general representations that can be used across multiple NLP tasks. Despite their empirical successes, word embeddings learned entirely from data can only capture patterns of language usage from the particular linguistic domain of the training data. Linguistic knowledge, which does not vary among linguistic domains, can potentially be used to address this limitation. The vast sources of linguistic knowledge that are readily available nowadays can help train more general word embeddings (i.e. less affected by distance between linguistic domains) by providing them with such information as semantic relations, syntactic structure, word morphology, etc. In this research, I investigate the different ways in which word embedding models capture and encode words’ semantic and contextual information. To this end, I propose two approaches to integrate linguistic knowledge into the statistical learning of word embeddings. The first approach is based on augmenting the training data for a well-known Skip-gram word embedding model, where synonym information is extracted from a lexical knowledge base and incorporated into the training data in the form of additional training examples. This data augmentation approach seeks to enforce synonym relations in the learned embeddings. The second approach exploits structural information in text by transforming every sentence in the data into its corresponding dependency parse trees and training an autoencoder to recover the original sentence. While learning a mapping from a dependency parse tree to its originating sentence, this novel Structure-to-Sequence (Struct2Seq) model produces word embeddings that contain information about a word’s structural context. Given that the combination of knowledge and statistical methods can often be unpredictable, a central focus of this thesis is on understanding the effects of incorporating linguistic knowledge into word representation learning. Through the use of intrinsic (geometric characteristics) and extrinsic (performance on downstream tasks) evaluation metrics, I aim to measure the specific influence that the injected knowledge can have on different aspects of the informational composition of word embeddings