Improving the Generalizability of Speech Emotion Recognition: Methods for Handling Data and Label Variability

Emotion is an essential component in our interaction with others. It transmits information that helps us interpret the content of what others say. Therefore, detecting emotion from speech is an important step towards enabling machine understanding of human behaviors and intentions. Researchers have demonstrated the potential of emotion recognition in areas such as interactive systems in smart homes and mobile devices, computer games, and computational medical assistants. However, emotion communication is variable: individuals may express emotion in a manner that is uniquely their own; different speech content and environments may shape how emotion is expressed and recorded; individuals may perceive emotional messages differently. Practically, this variability is reflected in both the audio-visual data and the labels used to create speech emotion recognition (SER) systems. SER systems must be robust and generalizable to handle the variability effectively. The focus of this dissertation is on the development of speech emotion recognition systems that handle variability in emotion communications. We break the dissertation into three parts, according to the type of variability we address: (I) in the data, (II) in the labels, and (III) in both the data and the labels. Part I: The first part of this dissertation focuses on handling variability present in data. We approximate variations in environmental properties and expression styles by corpus and gender of the speakers. We find that training on multiple corpora and controlling for the variability in gender and corpus using multi-task learning result in more generalizable models, compared to the traditional single-task models that do not take corpus and gender variability into account. Another source of variability present in the recordings used in SER is the phonetic modulation of acoustics. On the other hand, phonemes also provide information about the emotion expressed in speech content. We discover that we can make more accurate predictions of emotion by explicitly considering both roles of phonemes. Part II: The second part of this dissertation addresses variability present in emotion labels, including the differences between emotion expression and perception, and the variations in emotion perception. We discover that it is beneficial to jointly model both the perception of others and how one perceives one’s own expression, compared to focusing on either one. Further, we show that the variability in emotion perception is a modelable signal and can be captured using probability distributions that describe how groups of evaluators perceive emotional messages. Part III: The last part of this dissertation presents methods that handle variability in both data and labels. We reduce the data variability due to non-emotional factors using deep metric learning and model the variability in emotion perception using soft labels. We propose a family of loss functions and show that by pairing examples that potentially vary in expression styles and lexical content and preserving the real-valued emotional similarity between them, we develop systems that generalize better across datasets and are more robust to over-training. These works demonstrate the importance of considering data and label variability in the creation of robust and generalizable emotion recognition systems. We conclude this dissertation with the following future directions: (1) the development of real-time SER systems; (2) the personalization of general SER systems.PHDComputer Science & EngineeringUniversity of Michigan, Horace H. Rackham School of Graduate Studieshttps://deepblue.lib.umich.edu/bitstream/2027.42/147639/1/didizbq_1.pd

Knowledge Modelling and Learning through Cognitive Networks

One of the most promising developments in modelling knowledge is cognitive network science, which aims to investigate cognitive phenomena driven by the networked, associative organization of knowledge. For example, investigating the structure of semantic memory via semantic networks has illuminated how memory recall patterns influence phenomena such as creativity, memory search, learning, and more generally, knowledge acquisition, exploration, and exploitation. In parallel, neural network models for artificial intelligence (AI) are also becoming more widespread as inferential models for understanding which features drive language-related phenomena such as meaning reconstruction, stance detection, and emotional profiling. Whereas cognitive networks map explicitly which entities engage in associative relationships, neural networks perform an implicit mapping of correlations in cognitive data as weights, obtained after training over labelled data and whose interpretation is not immediately evident to the experimenter. This book aims to bring together quantitative, innovative research that focuses on modelling knowledge through cognitive and neural networks to gain insight into mechanisms driving cognitive processes related to knowledge structuring, exploration, and learning. The book comprises a variety of publication types, including reviews and theoretical papers, empirical research, computational modelling, and big data analysis. All papers here share a commonality: they demonstrate how the application of network science and AI can extend and broaden cognitive science in ways that traditional approaches cannot

Multimodal Emotion Recognition among Couples from Lab Settings to Daily Life using Smartwatches

Couples generally manage chronic diseases together and the management takes an emotional toll on both patients and their romantic partners. Consequently, recognizing the emotions of each partner in daily life could provide an insight into their emotional well-being in chronic disease management. The emotions of partners are currently inferred in the lab and daily life using self-reports which are not practical for continuous emotion assessment or observer reports which are manual, time-intensive, and costly. Currently, there exists no comprehensive overview of works on emotion recognition among couples. Furthermore, approaches for emotion recognition among couples have (1) focused on English-speaking couples in the U.S., (2) used data collected from the lab, and (3) performed recognition using observer ratings rather than partner's self-reported / subjective emotions. In this body of work contained in this thesis (8 papers - 5 published and 3 currently under review in various journals), we fill the current literature gap on couples' emotion recognition, develop emotion recognition systems using 161 hours of data from a total of 1,051 individuals, and make contributions towards taking couples' emotion recognition from the lab which is the status quo, to daily life. This thesis contributes toward building automated emotion recognition systems that would eventually enable partners to monitor their emotions in daily life and enable the delivery of interventions to improve their emotional well-being.Comment: PhD Thesis, 2022 - ETH Zuric

Towards Better Understanding of Spoken Conversations: Assessment of Emotion and Sentiment

Emotions play a vital role in our daily life as they help us convey information impossible to express verbally to other parties. While humans can easily perceive emotions, these are notoriously difficult to define and recognize by machines. However, automatically detecting the emotion of a spoken conversation can be useful for a diverse range of applications such as human-machine interaction and conversation analysis. In this thesis, we present several approaches based on machine learning to recognize emotion from isolated utterances and long recordings. Isolated utterances are usually shorter than 10s in duration and are assumed to contain only one major emotion. One of the main obstacles in achieving high emotion recognition accuracy is the lack of large annotated data. We propose to mitigate this problem by using transfer learning and data augmentation techniques. We show that x-vector representations extracted from speaker recognition models (x-vector models) contain emotion predictive information and adapting those models provide significant improvements in emotion recognition performance. To further improve the performance, we propose a novel perceptually motivated data augmentation method, Copy-Paste on isolated utterances. This method is based on the assumption that the presence of emotions other than neutral dictates a speaker ’s overall perceived emotion in a recording. As isolated utterances are assumed to contain only one emotion, the proposed models make predictions on the utterance level. However, these models can not be directly applied to conversations that can have multiple emotions unless we know the locations of emotion boundaries. In this work, we propose to recognize emotions in the conversations by doing frame-level classification where predictions are made at regular intervals. We compare models trained on isolated utterances and conversations. We propose a data augmentation method, DiverseCatAugment based on attention operation to improve the transformer models. To further improve the performance, we incorporate the turn-taking structure of the conversations into our models. Annotating utterances with emotions is not a simple task and it depends on the number of emotions used for annotation. However, annotation schemes can be changed to reduce annotation efforts based on application. We consider one such application: predicting customer satisfaction (CSAT) in a call center conversation where the goal is to predict the overall sentiment of the customer. We conduct a comprehensive search for adequate acoustic and lexical representations at different granular levels of conversations. We show that the methods that use transfer learning (x-vectors and CSAT Tracker) perform best. Our error analysis shows that the calls where customers accomplished their goal but were still dissatisfied are the most difficult to predict correctly, and the customer’s speech is more emotional compared to the agent’s speech

Quantifying the psychological properties of words

This thesis explores the psychological properties of words – the idea that words carry links to additional information beyond their dictionary meaning. It does so by presenting three distinct publications and an applied project, the Macroscope. The published research respectively covers: the modelling of language networks to explain lexical growth; the use of high dimensional vector representations of words to discuss language learning; and the collection of a normative dataset of single word humour ratings. The first publication outlines the use of network science in psycholinguistics. The methodology is discussed, providing clear guidelines on the application of networks when answering psychologically motivated questions. A selection of psychological studies is presented as a demonstration of use cases for networks in cognitive psychology. The second publication uses referent feature norms to represent words in a high dimensional vector space. A correlative link between referent distinctiveness and age of acquisition is proposed. The shape bias literature (the idea that children only pay attention to the shape of objects early on) is evaluated in relation to the findings. The third publication collects and shares a normative dataset of single word humour ratings. Descriptive properties of the dataset are outlined and the potential future use in the field of humour is discussed. Finally, the thesis presents the Macroscope, a collaborative project put together with Li Ying. The Macroscope is an online platform, allowing for easy analysis of the psychological properties of target words. The platform is showcased, and its full functionality is presented, including visualisation examples. Overall, the thesis aims to give researchers all that’s necessary to start working with psychological properties of words – the understanding of network science in psycholinguistics, high dimensional vector spaces, normative datasets and the applied use of all the above through the Macroscope

Ubiquitous Technologies for Emotion Recognition

Emotions play a very important role in how we think and behave. As such, the emotions we feel every day can compel us to act and influence the decisions and plans we make about our lives. Being able to measure, analyze, and better comprehend how or why our emotions may change is thus of much relevance to understand human behavior and its consequences. Despite the great efforts made in the past in the study of human emotions, it is only now, with the advent of wearable, mobile, and ubiquitous technologies, that we can aim to sense and recognize emotions, continuously and in real time. This book brings together the latest experiences, findings, and developments regarding ubiquitous sensing, modeling, and the recognition of human emotions

Developing an Affect-Aware Rear-Projected Robotic Agent

Social (or Sociable) robots are designed to interact with people in a natural and interpersonal manner. They are becoming an integrated part of our daily lives and have achieved positive outcomes in several applications such as education, health care, quality of life, entertainment, etc. Despite significant progress towards the development of realistic social robotic agents, a number of problems remain to be solved. First, current social robots either lack enough ability to have deep social interaction with human, or they are very expensive to build and maintain. Second, current social robots have yet to reach the full emotional and social capabilities necessary for rich and robust interaction with human beings. To address these problems, this dissertation presents the development of a low-cost, flexible, affect-aware rear-projected robotic agent (called ExpressionBot), that is designed to support verbal and non-verbal communication between the robot and humans, with the goal of closely modeling the dynamics of natural face-to-face communication. The developed robotic platform uses state-of-the-art character animation technologies to create an animated human face (aka avatar) that is capable of showing facial expressions, realistic eye movement, and accurate visual speech, and then project this avatar onto a face-shaped translucent mask. The mask and the projector are then rigged onto a neck mechanism that can move like a human head. Since an animation is projected onto a mask, the robotic face is highly flexible research tool, mechanically simple, and low-cost to design, build and maintain compared with mechatronic and android faces. The results of our comprehensive Human-Robot Interaction (HRI) studies illustrate the benefits and values of the proposed rear-projected robotic platform over a virtual-agent with the same animation displayed on a 2D computer screen. The results indicate that ExpressionBot is well accepted by users, with some advantages in expressing facial expressions more accurately and perceiving mutual eye gaze contact. To improve social capabilities of the robot and create an expressive and empathic social agent (affect-aware) which is capable of interpreting users\u27 emotional facial expressions, we developed a new Deep Neural Networks (DNN) architecture for Facial Expression Recognition (FER). The proposed DNN was initially trained on seven well-known publicly available databases, and obtained significantly better than, or comparable to, traditional convolutional neural networks or other state-of-the-art methods in both accuracy and learning time. Since the performance of the automated FER system highly depends on its training data, and the eventual goal of the proposed robotic platform is to interact with users in an uncontrolled environment, a database of facial expressions in the wild (called AffectNet) was created by querying emotion-related keywords from different search engines. AffectNet contains more than 1M images with faces and 440,000 manually annotated images with facial expressions, valence, and arousal. Two DNNs were trained on AffectNet to classify the facial expression images and predict the value of valence and arousal. Various evaluation metrics show that our deep neural network approaches trained on AffectNet can perform better than conventional machine learning methods and available off-the-shelf FER systems. We then integrated this automated FER system into spoken dialog of our robotic platform to extend and enrich the capabilities of ExpressionBot beyond spoken dialog and create an affect-aware robotic agent that can measure and infer users\u27 affect and cognition. Three social/interaction aspects (task engagement, being empathic, and likability of the robot) are measured in an experiment with the affect-aware robotic agent. The results indicate that users rated our affect-aware agent as empathic and likable as a robot in which user\u27s affect is recognized by a human (WoZ). In summary, this dissertation presents the development and HRI studies of a perceptive, and expressive, conversational, rear-projected, life-like robotic agent (aka ExpressionBot or Ryan) that models natural face-to-face communication between human and emapthic agent. The results of our in-depth human-robot-interaction studies show that this robotic agent can serve as a model for creating the next generation of empathic social robots

An Ordinal Approach to Affective Computing

Both depression prediction and emotion recognition systems are often based on ordinal ground truth due to subjectively annotated datasets. Yet, both have so far been posed as classification or regression problems. These naive approaches have fundamental issues because they are not focused on ordering, unlike ordinal regression, which is the most appropriate for truly ordinal ground truth. Ordinal regression to date offers comparatively fewer, more limited methods when compared with other branches in machine learning, and its usage has been limited to specific research domains. Accordingly, this thesis presents investigations into ordinal approaches for affective computing by describing a consistent framework to understand all ordinal system designs, proposing ordinal systems for large datasets, and introducing tools and principles to select suitable system designs and evaluation methods. First, three learning approaches are compared using the support vector framework to establish the empirical advantages of ordinal regression, which is lacking from the current literature. Results on depression and emotion corpora indicate that ordinal regression with proper tuning can improve existing depression and emotion systems. Ordinal logistic regression (OLR), which is an extension of logistic regression for ordinal scales, contributes to a number of model structures, from which the best structure must be chosen. Exploiting the newly proposed computationally efficient greedy algorithm for model structure selection (GREP), OLR outperformed or was comparable with state-of-the-art depression systems on two benchmark depression speech datasets. Deep learning has dominated many affective computing fields, and hence ordinal deep learning is an attractive prospect. However, it is under-studied even in the machine learning literature, which motivates an in-depth analysis of appropriate network architectures and loss functions. One of the significant outcomes of this analysis is the introduction of RankCNet, a novel ordinal network which utilises a surrogate loss function of rank correlation. Not only the modelling algorithm but the choice of evaluation measure depends on the nature of the ground truth. Rank correlation measures, which are sensitive to ordering, are more apt for ordinal problems than common classification or regression measures that ignore ordering information. Although rank-based evaluation for ordinal problems is not new, so far in affective computing, ordinality of the ground truth has been widely ignored during evaluation. Hence, a systematic analysis in the affective computing context is presented, to provide clarity and encourage careful choice of evaluation measures. Another contribution is a neural network framework with a novel multi-term loss function to assess the ordinality of ordinally-annotated datasets, which can guide the selection of suitable learning and evaluation methods. Experiments on multiple synthetic and affective speech datasets reveal that the proposed system can offer reliable and meaningful predictions about the ordinality of a given dataset. Overall, the novel contributions and findings presented in this thesis not only improve prediction accuracy but also encourage future research towards ordinal affective computing: a different paradigm, but often the most appropriate