135 research outputs found

    Impact of contractual and relational aspects on the relationship effectiveness between LSPs and their clients and the influence of relationship type

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    this thesis concentrates on the question of the impact of contractual and relational aspects on the effectiveness of relationships between LSPs and their clients. Furthermore it looks at the fact if this is influenced by the relation type

    Value Creation through Co-Opetition in Service Networks

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    Well-defined interfaces and standardization allow for the composition of single Web services into value-added complex services. Such complex Web Services are increasingly traded via agile marketplaces, facilitating flexible recombination of service modules to meet heterogeneous customer demands. In order to coordinate participants, this work introduces a mechanism design approach - the co-opetition mechanism - that is tailored to requirements imposed by a networked and co-opetitive environment

    Optimization of a Dual-Channel Retailing System with Customer Returns

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    A plethora of retailers have begun to embrace a dual-channel retailing strategy wherein items are provided to consumers through both an online store and a physical store. As a result of standards and competitive measures, many retailers provide buyers who are unhappy with their purchases with the ability to achieve a full refund. In a dualchannel retailing system, full reimbursements can be done through what is called a crosschannel return, when a buyer purchases a product from an online store and returns it to a physical store. They can also be done through what is called a same-channel return, when a buyer purchases a product from a physical store and returns it back to the physical store, or purchases a product from an online store and returns it back to the online store. No existing research has examined all common types of customer returns in the context of a dual-channel retailing system. Be notified that the practice of cross-returning an item purchased from the physical store back to the online store is not common. Thus, it is not considered in this dissertation. We first study the optimal pricing policies for a centralized and decentralized dual-channel retailer (DCR) with same- and cross-channel returns. We consider two factors: the dual-channel retailer’s performance under centralization with unified and differential pricing schemes, and the dual-channel retailer’s performance under decentralization with the Stackelberg and Nash games. How dual-channel pricing behaviour is impacted by customer preference and rates of customer returns is discussed. In this study, a channel’s sales requests is a linear function of a channel’s own pricing strategy and a cross-channel’s pricing strategy. The second problem is an extension of the first problem. The optimal pricing policies and online channel’s responsiveness level for a centralized and decentralized dual-channel retailer with same- and cross-channel returns are studied. Indeed, the online store is normally the distribution centre of the enterprise and is not limited to the customers in its neighbourhood. Also, the online store experiences a much higher return rate compared to the physical store. Thus, it has the capability and the need to optimize its responsiveness to customer returns along with its pricing strategy. A channel’s sales requests, in the second problem, is a linear function of a channel’s own price, a crosschannel’s price, and the online store’s responsiveness level. The third problem studies the dilemma of whether or not to allow unsatisfactory online purchases to be cross-returned to the physical store. If not properly considered, those returns may create havoc to the system and a retailer might overestimate or underestimate a channel’s order quantity. Therefore, we study and compare between four vi different strategies, and propose models to determine optimal order quantities for each strategy when a dual-channel retailer offers both same and cross-channel returns. Several decision making insights on choosing between the different cross-channel return strategies and some properties of the optimal solutions are presented. From the retailer’s perspective of outsourcing the e-channel’s management to a third party logistics and service provider, we finally study three different inventory strategies, namely transaction-based fee, flat-based fee, and gain sharing. For each strategy, we find both channels’ optimal inventory policies and expected profits. The performances of the different strategies are compared and the managerial insights are given using analytical and numerical analysis. Methodologies, insights, comparative analysis, and computational results are delivered in this dissertation for the above aforementioned problems

    Improving route optimization for outbound vehicle distribution at an automobile manufacturer

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    Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Global Operations Program at MIT, September 2012.Cataloged from PDF version of thesis.Includes bibliographical references (p. 78-79).With rising fuel costs and increasing rates among specialized shipping carriers, cost mitigation in outbound distribution is increasingly important for automobile manufacturers. Many manufacturers have turned to specialized, licensed supply chain software to optimize their distribution network to determine the appropriate path for each product from factory to dealer. While these software programs include robust algorithms for optimizing the network, they are only as strong as the user inputs. To gain maximum value from supply chain software, automotive companies must fully understand the structure of their networks, their costs, and their constraints to ensure that the model is all-inclusive. This paper attempts to understand the distribution model used at Nissan North America by formulating the model algebraically with a linear program. With insights to the model design, we uncover several opportunities for improvement. Specifically, we create a more inclusive objective function by ensuring that all relevant costs are captured so that the model optimizes the "total landed cost." We also highlight several opportunities for increased model flexibility in areas where the model is over constrained -- both in its mathematical constraints and in its structural design. With increased flexibility, supply chain software has more alternative paths in the network to choose from, increasing the opportunity for the program to find a lower cost solution. Lastly, we stress the importance of using the software for scenario analysis to create a more responsive supply chain. When implemented, the improvements presented in this paper yield a cost savings of over $10 million. The principles of the model improvements in this thesis can be applied to distribution optimization in any industry.by Elizabeth Katcoff.S.M.M.B.A

    Whither Securities Regulation? Some Behavioral Observations Regarding Proposals for Its Future

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    Respected commentators have floated several proposals for startling reforms of America\u27s seventy-year-old securities regulation scheme. Many involve substantial deregulation with a view toward allowing issuers and investors to contract privately for desired levels of disclosure and fraud protection. The behavioral literature explored in this Article cautions that in a deregulated securities world it is exceedingly optimistic to expect issuers voluntarily to disclose optimal levels of information, securities intermediaries such as stock exchanges and stockbrokers to appropriately consider the interests of investors, or investors to be able to bargain efficiently for fraud protection

    Digital Business Models

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    This book provides an overview of how digital players create, exchange and capture value thanks to digital technologies. It describes the key characteristics of various digital business models using different business archetypes. Each chapter is illustrated with examples or mini-case studies and also comprises a toolbox describing strategic tools, canvases and frameworks that help managers analyse a situation and formulate proactive solutions

    Risks affecting supplier-distributor relationships : evidence from Middle Eastern companies

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    DBAFor many manufacturers of fast moving consumer goods (FMCG), Middle Eastern markets are viewed as emergent economies with high growth potential. Some countries of the Middle East are witnessing a rise of modern trade channels such as hypermarket and supermarket formats, others are still dominated by traditional retailers such as wholesale and grocery store formats. Within this context, the decision to outsource the sales and distribution activities of a firm results in significant benefits but it also entails many dyadic risks between suppliers and their distributors. The purpose of this research is to understand how FMCG suppliers/manufacturers and distributors perceive relevant dyadic risks and how these risks are mitigated. The research examines the dyadic risk mitigation strategies adopted by both suppliers and distributors using relevant propositions based on transaction cost economics and agency theories. The propositions are explored by analysing 15 multiple dyadic cases which focus on the FMCG industry in three representative markets of the Middle East: Iraq, Kingdom of Saudi Arabia (KSA), and United Arab Emirates (UAE). Semi structured interviews have been conducted with 30 experts from the FMCG industry in the Middle East, split between suppliers and distributors. The research shows that FMCG suppliers in the Middle East are affected by dyadic risks that hinder their ability to control their performance. Distributors also face dyadic risks that are due to their dependency on suppliers, which affects their future sustainability. Dyadic Risk Mitigation strategies include deploying a control system and reviewing the formal contracting structure, as suggested by agency theory, while another strategic approach relates to a partial or vertical integration of assets of high specificity, as proposed by transaction cost economics theory. The research shows that trust plays a pivotal role in the relationship between suppliers and distributors. From a practical perspective, the research contributes to proposing a transformation road map that encapsulates guidelines and tools that managers can use to diagnose their dyadic risks and map their optimal dyadic risk mitigation strategy
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