Role and task recommendation and social tagging to enable social business process management

Traditional Business Process Management (BPM) poses a number of limitations for the management of ad-hoc processes, where the execution paths are not designed a priori and evolve during enactment. Social BPM, which predicates to integrate social software into the BPM lifecycle, has emerged as an answer to such limitations. This paper presents a framework for social BPM in which social tagging is used to capture process knowledge emerging during the enactment and design of the processes. Process knowledge concerns both the type of activities chosen to fulfil a certain goal and the skills and experience of users in executing specific tasks. Such knowledge is exploited by recommendation tools to support the design and enactment of future process instances. We first provide an overview of our framework, introducing the concepts of role and task recommendations, which are supported by social tagging. These mechanisms are then elaborated further by an example. Eventually, we discuss a prototype of our framework enabling collaborative process design and execution

A Process Framework for Semantics-aware Tourism Information Systems

The growing sophistication of user requirements in tourism due to the advent of new technologies such as the Semantic Web and mobile computing has imposed new possibilities for improved intelligence in Tourism Information Systems (TIS). Traditional software engineering and web engineering approaches cannot suffice, hence the need to find new product development approaches that would sufficiently enable the next generation of TIS. The next generation of TIS are expected among other things to: enable semantics-based information processing, exhibit natural language capabilities, facilitate inter-organization exchange of information in a seamless way, and evolve proactively in tandem with dynamic user requirements. In this paper, a product development approach called Product Line for Ontology-based Semantics-Aware Tourism Information Systems (PLOSATIS) which is a novel hybridization of software product line engineering, and Semantic Web engineering concepts is proposed. PLOSATIS is presented as potentially effective, predictable and amenable to software process improvement initiatives

CAPTURING AND SHARING LESSONS LEARNED ACROSS BOUNDARIES: A VIDEO-BASED APPROACH

In light of emerging product development trends, such as Product-Service Systems, manufacturing organizations are obliged to collaborate across functional and organizational borders. Hence, companies are increasingly investigating how to leverage knowledge management practices to enhance their dynamic learning capabilities to achieve continuous process improvements. Many researchers assert that lessons learned practices are possible ways for organizational learning, which allows for continuous capturing and sharing of experiential knowledge across boundaries in order to learn both from mistakes and successes. However, many organizations fall short in capturing and sharing lessons from projects and applying them in new situations. The purpose of this paper is to propose a video-based approach and related guidelines for capturing and sharing lessons learned in a dynamic manner across functional and organizational boundaries. Based on laboratory experiments as well as validation activities conducted in collaboration with an aerospace manufacturer, this paper compares the video-based approach with a more traditional text-based approach of documenting lessons learned from projects. The paper describes the results of testing activities conducted with a video-based lessons learned prototype and the authors reflect on its implications for design practice management in the aerospace industry

Business Domain Modelling using an Integrated Framework

This paper presents an application of a “Systematic Soft Domain Driven Design Framework” as a soft systems approach to domain-driven design of information systems development. The framework combining techniques from Soft Systems Methodology (SSM), the Unified Modelling Language (UML), and an implementation pattern known as “Naked Objects”. This framework have been used in action research projects that have involved the investigation and modelling of business processes using object-oriented domain models and the implementation of software systems based on those domain models. Within this framework, Soft Systems Methodology (SSM) is used as a guiding methodology to explore the problem situation and to develop the domain model using UML for the given business domain. The framework is proposed and evaluated in our previous works, and a real case study “Information Retrieval System for academic research” is used, in this paper, to show further practice and evaluation of the framework in different business domain. We argue that there are advantages from combining and using techniques from different methodologies in this way for business domain modelling. The framework is overviewed and justified as multimethodology using Mingers multimethodology ideas

Knowledge Management for Public Administrations: Technical Realizations of an Enterprise Attention Management System

The improvement of governments’ efficiency has gained great importance and validity especially in the current times of economic downturn. E-Government constitutes the most contemporary techno-managerial proposition in the track of possible interventions. The paper addresses, more specifically, empowerments necessitated by Public Administration (PA) organizations. Anchored on the needs of three real-life cases, the paper describes the conception and the realization of an IT artefact together with its methodological appeals aiming at improving information access and delivery and thus PAs’ decision making capacity. Our proposition constitutes a novel approach for managing users’ attention in knowledge intensive organizations which goes beyond informing a user about changes in relevant information towards proactively supporting the user to react on changes. The approach is based on an expressive attention model, which is realized by combining ECA (Event-Condition-Action) rules with ontologies. The technical realizations described in the paper constitute the underlying infrastructure of an Enterprise Attention Management System

Towards an aspect weaving BPEL engine

This position paper proposes the use of dynamic aspects and the visitor design pattern to obtain a highly configurable and extensible BPEL engine. Using these two techniques, the core of this infrastructural software can be customised to meet new requirements and add features such as debugging, execution monitoring, or changing to another Web Service selection policy. Additionally, it can easily be extended to cope with customer-specific BPEL extensions. We propose the use of dynamic aspects not only on the engine itself but also on the workflow in order to tackle the problems of Web Service hot deployment and hot fixes to long running processes. In this way, composing aWeb Service "on-the-fly" means weaving its choreography interface into the workflow

Towards Linking Virtual Models with Physical Objects in Construction using RFID:Review of Ontologies

Virtual models have in recent years proven their worth in practice relating to building design. Today virtual models of the complete project are created before the project is carried out in practice. The immediate advantages of this are great; it introduces fewer errors, gives a better production basis, improved clarity and enhanced communication methods compared to traditional 2D drafting methods. However, there is still much unutilized potential in the virtual models, especially in the construction and operation phases. It is expected that a digital link between the virtual models and the physical objects in the construction process can improve the information and knowledge handling from design to construction, operation and maintenance. The link can be created by use of Radio Frequency Identification (RFID) technology. This paper describes a review and assessment of existing ontologies relevant in relation to creating this link. The ontologies are categorised according to their applicability to specify technical services, resources, organisational relations, business processes and overall frameworks for ontology descriptions and their relations. It is concluded that, with few modifications the technical service and resource ontologies are applicable for industrial use and the meta, organisational and business process ontologies needs further development and industrial maturity to be applicable. KEYWORDS

A framework for social BPM based on social tagging

Traditional Business Process Management (BPM) has a number of limitations. The first one is the typical separation between process design and execution, which often causes discrepancies between the processes as they are designed and the way in which they are actually executed. Additionally, because of this separation, valuable first-hand knowledge generated during process execution may remain unused during process design and also prevented to be shared within the organisation. Social BPM, which predicates to integrate social software into the BPM lifecycle, has emerged as an answer to such limitations. Although there have been a number of approaches to Social BPM, they have not been able to address all the issues of traditional BPM. This thesis proposes a novel Social BPM framework in which social tagging is used to capture process knowledge emerging during the enactment and design of the processes. Process knowledge concerns both the type of activities chosen to fulfil a certain goal (i.e. what needs doing), and the skills and experience of users in executing specific tasks (i.e. skills which are needed to do it). Such knowledge is exploited by recommendation tools to support the design and enactment of future process instances. This framework overcomes the limitations of traditional BPM systems as it removes the barrier between the design and execution of the processes and also enables all users to be part of the different phases of the BPM lifecycle. We first provide an analysis of the literature to position our research area, and then we provide an overview of our framework discussing its specification and introducing a static conceptual model of its main entities. This framework is then elaborated further with a more dynamic model of the behaviour and, in particular, of the role and task recommendations, which are supported by social tagging. These mechanisms are then applied in a running example. Finally the framework is evaluated through the implementation of a prototype and its application in a case study. The thesis ends with a discussion about the different evaluation approaches of the proposed framework, limitations of our framework and future research

INTEROP deliverable DTG 6.2 : Method repository

This deliverable presents the INTEROP method chunks repository (MCR), its architecture and provided services. It includes the definition of a reusable method chunk, its structure, illustrated with examples of method chunks stored in the repository and guidelines for method chunks definition and characterisation covering tasks TG6.2 and TG6.3 of the work plan of the task group. The main result is the definition of the structure of the method chunk repository emphasizing the link to interoperability. Interoperability is a first-class concept in the structure of the method chunk repository. It not only characterizes method chunks, i.e. procedures to solve interoperability problems, but also interoperability cases, i.e. the presentation of actual problems involving interoperability issues. TG 6 has produced three MCR prototypes. Two experiments were undertaken using the Metis system and one using ConceptBase. The task group attended a two-day intense workshop on Metis. As a result, two experiments with Metis as platform for the method chunk repository are under way and reported in this deliverable. One is realizing the structure of the MCR as specified in this report. The other is an alternative approach that serves as a benchmark and is reported in the appendix. The ConceptBase prototype utilizes the metamodel presented in this deliverable. We have analysed three cases involving various aspects of interoperability. One case is about establishing a broker platform for insurance agents, the second about linking the information systems in the public utility sector, and the third case is establishing the relation of the ATHENA Model-Driven Interoperability Framework to the goals of the MCR. The results of the TG6 have been published at the ISD conference 2006 and the ER conference 2006. Copies of the papers are included in the appendix. The report of the example session with the method chunk repository has been shifted towards deliverable TG6.3 (Tutorial of the MCR). This is the more logical place. We want to emphasize that TG6 was not only busy in drafting concepts, exploring the state of the art, and analyzing cases. We are actually experimenting with a prototype and consider this a valuable contribution to the network. As soon as the prototype is stable, knowledge about interoperability solutions can be coded in this repository and can guide designers of interoperable systems by experience knowledge