A framework and tool to manage Cloud Computing service quality

Cloud Computing has generated considerable interest in both companies specialized in Information and Communication Technology and business context in general. The Sourcing Capability Maturity Model for service (e-SCM) is a capability model for offshore outsourcing services between clients and providers that offers appropriate strategies to enhance Cloud Computing implementation. It intends to achieve the required quality of service and develop an effective working relationship between clients and providers. Moreover, quality evaluation framework is a framework to control the quality of any product and/or process. It offers a tool support that can generate software artifacts to manage any type of product and service efficiently and effectively. Thus, the aim of this paper was to make this framework and tool support available to manage Cloud Computing service quality between clients and providers by means of e-SCM.Ministerio de Ciencia e Innovación TIN2013-46928-C3-3-RJunta de Andalucía TIC-578

Service Level Agreement-based GDPR Compliance and Security assurance in (multi)Cloud-based systems

Compliance with the new European General Data Protection Regulation (Regulation (EU) 2016/679) and security assurance are currently two major challenges of Cloud-based systems. GDPR compliance implies both privacy and security mechanisms definition, enforcement and control, including evidence collection. This paper presents a novel DevOps framework aimed at supporting Cloud consumers in designing, deploying and operating (multi)Cloud systems that include the necessary privacy and security controls for ensuring transparency to end-users, third parties in service provision (if any) and law enforcement authorities. The framework relies on the risk-driven specification at design time of privacy and security level objectives in the system Service Level Agreement (SLA) and in their continuous monitoring and enforcement at runtime.The research leading to these results has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 644429 and No 780351, MUSA project and ENACT project, respectively. We would also like to acknowledge all the members of the MUSA Consortium and ENACT Consortium for their valuable help

Integrated Green Cloud Computing Architecture

Arbitrary usage of cloud computing, either private or public, can lead to uneconomical energy consumption in data processing, storage and communication. Hence, green cloud computing solutions aim not only to save energy but also reduce operational costs and carbon footprints on the environment. In this paper, an Integrated Green Cloud Architecture (IGCA) is proposed that comprises of a client-oriented Green Cloud Middleware to assist managers in better overseeing and configuring their overall access to cloud services in the greenest or most energy-efficient way. Decision making, whether to use local machine processing, private or public clouds, is smartly handled by the middleware using predefined system specifications such as service level agreement (SLA), Quality of service (QoS), equipment specifications and job description provided by IT department. Analytical model is used to show the feasibility to achieve efficient energy consumption while choosing between local, private and public Cloud service provider (CSP).Comment: 6 pages, International Conference on Advanced Computer Science Applications and Technologies, ACSAT 201

Cloud Services Brokerage: A Survey and Research Roadmap

A Cloud Services Brokerage (CSB) acts as an intermediary between cloud service providers (e.g., Amazon and Google) and cloud service end users, providing a number of value adding services. CSBs as a research topic are in there infancy. The goal of this paper is to provide a concise survey of existing CSB technologies in a variety of areas and highlight a roadmap, which details five future opportunities for research.Comment: Paper published in the 8th IEEE International Conference on Cloud Computing (CLOUD 2015