A cyclic approach to business continuity planning

The Information Technology (IT) industry has grown and has become an integral part in the world of business today. The importance of information, and IT in particular, will in fact only increase with time (von Solms, 1999). For a large group of organizations computer systems form the basis of their day-to-day functioning (Halliday, Badendorst & von Solms, 1996). These systems evolve at an incredible pace and this brings about a greater need for securing them, as well as the organizational information processed, transmitted and stored. This technological evolution brings about new risks for an organization’s systems and information (Halliday et. al., 1996). If IT fails, it means that the business could fail as well, creating a need for more rigorous IT management (International Business Machines Corporation, 2000). For this reason, executive management must be made aware of the potential consequences that a disaster could have on the organisation (Hawkins,Yen & Chou, 2000). A disaster could be any event that would cause a disruption in the normal day-to-day functioning of an organization. Such an event could range from a natural disaster, like a fire, an earthquake or a flood, to something more trivial, like a virus or system malfunction (Hawkins et. al., 2000). During the 1980’s a discipline known as Disaster Recovery Planning (DRP) emerged to protect an organization’s data centre, which was central to the organisation’s IT based structure, from the effects of disasters. This solution, however, focussed only on the protection of the data centre. During the early 1990’s the focus shifted towards distributed computing and client/server technology. Data centre protection and recovery were no longer enough to ensure survival. Organizations needed to ensure the continuation of their mission critical processes to support their continued goal of operations (IBM Global Services, 1999). Organizations now had to ensure that their mission critical functions could continue while the data centre was recovering from a disaster. A different approach was required. It is for this reason that Business Continuity Planning (BCP) was accepted as a formal discipline (IBM Global Services, 1999). To ensure that business continues as usual, an organization must have a plan in place that will help them ensure both the continuation and recovery of critical business processes and the recovery of the data centre, should a disaster strike (Moore, 1995). Wilson (2000) defines a business continuity plan as “a set of procedures developed for the entire enterprise, outlining the actions to be taken by the IT organization, executive staff, and the various business units in order to quickly resume operations in the event of a service interruption or an outage”. With markets being highly competitive as they are, an organization needs a detailed listing of steps to follow to ensure minimal loss due to downtime. This is very important for maintaining its competitive advantage and public stature (Wilson, 2000). The fact that the company’s reputation is at stake requires executive management to take continuity planning very serious (IBM Global Services, 1999). Ensuring continuity of business processes and recovering the IT services of an organization is not the sole responsibility of the IT department. Therefore management should be aware that they could be held liable for any consequences resulting from a disaster (Kearvell-White, 1996). Having a business continuity plan in place is important to the entire organization, as everyone, from executive management to the employees, stands to benefit from it (IBM Global Services, 1999). Despite this, numerous organizations do not have a business continuity plan in place. Organizations neglecting to develop a plan put themselves at tremendous risk and stand to loose everything (Kearvell-White, 1996)

Welcome to OR&S! Where students, academics and professionals come together

In this manuscript, an overview is given of the activities done at the Operations Research and Scheduling (OR&S) research group of the faculty of Economics and Business Administration of Ghent University. Unlike the book published by [1] that gives a summary of all academic and professional activities done in the field of Project Management in collaboration with the OR&S group, the focus of the current manuscript lies on academic publications and the integration of these published results in teaching activities. An overview is given of the publications from the very beginning till today, and some of the topics that have led to publications are discussed in somewhat more detail. Moreover, it is shown how the research results have been used in the classroom to actively involve students in our research activities

The real SAP® Business one cost : a case study of ERP adoption in an SME

This paper reports on a UK based service management Small and Medium-sized Enterprise (SME) that invested into SAP® Business One. The action research case study highlights the real cost and difficulties faced in moving to the one single SAP system and the process that was followed in order to identify third-party vendors that can integrate or customise SAP® Business One. This paper highlights the additional costs required to ensure a ‘fit-for-purpose’ solution to close the gap between strategic needs and the existing SAP Business One solution. The gap itself is illustrated by highlighting 10 key functionalities expected by the given service management SME. The actual implementation cost of the Enterprise Resource Planning (ERP) was found to be approximately double the initial SAP costs. The real costs involve time for, among other things, process reengineering, strategic decision making, software add-ons, staff-training, project-management and software maintenance

A knowledge development lifecycle for reflective practice

Reflective practice is valuable because of its potential for continuous improvement through feedback and learning. Conventional models of knowledge practice however do not explicitly include reflection as part of the practice, nor locate it in a developmental cycle. They focus on modelling in a knowledge plane which itself is contextualised by active knowing processes, and ignore the influence of power in their activity models. Further, many models focus on either an artefact or a process view, resulting from a conceptual disconnect between knowledge and knowing, and failure to relate passive to active views. Using the idea of higher order loops that govern knowledge development processes, in this paper we propose a conceptualisation of a reflective Knowledge Development Life Cycle (KDLC). This explicitly includes the investigator and the organisation itself as dynamic components of a systemic process and is suited to either a constructivist or realist epistemological stance. We describe the stages required in the KDLC and discuss their significance. Finally we show how incorporation of reflection into process enables dynamic interplay between the knowing and the knowledge in the organisation

A framework for evaluating the effectiveness of flood emergency management systems in Europe

Calls for enhancing societal resilience to flooding are echoed across Europe alongside mounting evidence that flood risk will increase in response to climate change amongst other risk-enhancing factors. At a time where it is now widely accepted that flooding cannot be fully prevented, resilience discourse in public policy stresses the importance of improving societal capacities to absorb and recover from flood events. Flood emergency management has thus emerged as a crucial strategy in flood risk management. However, the extent to which emergency management supports societal resilience is dependent on the effectiveness of governance and performance in practice. Drawing from the extensive body of literature documenting the success conditions of so-called effective emergency management more broadly, this study formulates an evaluation framework specifically tailored to the study of Flood Emergency Management Systems (FEMS) in Europe. Applying this framework, this research performs a cross-country comparison of FEMS in the Netherlands, England, Poland, France, and Sweden. Important differences are observed in how FEMS have evolved in relation to differing contextual backgrounds (political, cultural, administrative and socio-economic) and exposures to flood hazard. Whereas the organization and coordination of actors are functioning effectively, other aspects of effective FEMS are relatively under-developed in several countries, such as provisions for institutional learning, recovery-based activities and community preparedness. Drawing from examples of good practice, this paper provides a critical reflection on the opportunities and constraints to enhancing the effectiveness of FEMS in Europe

Eastern Australian farmers managing and thinking differently: Innovative adaptation cycles

The uncertainty of climate change is a significant challenge prompting Australian farmers to create different thinking and different management systems that ensure sustained farm business viability and continuity, particularly in extreme environments. The purpose of this study was to explore the conditions and adaptive processes for managing farm resilience and cyclic adaptation pathways, in response to climate change. A positive deviance sample of farmers was interviewed, and data was collected from a cohort of twenty-two climate change innovators across Eastern Australia. Grounded theory analysis of data identified three processes and two transactional maps of climate change adaptation, in this under studied farmer cohort. The development of the transactional maps found the resilience and preparedness processes as adaptive learning responses to the stressors of climate change. The processes of managing the business and resources were identified as markers of preparedness and resilience that ensured business viability and continuity. Farmers prepared for climate change through transforming make-over processes as an adaptive learning response to climate challenges. Mapping the cycle of adaptation identified the processes of socio-cognitive agency, learning from feedback and consequences, and contextual variables as critical elements of adaptation. The intervening socio-ecological processes of intelligence gathering and influencing, and socio-cognitive precursors, were found to regulate the adaptation cycle. The cycle was found to have both incremental and transformative transmission processes, and intervening processes of climate and contextual variables. The changing patterns and extremes of climate change were found to impact the growing season, and its potential, as unique variables that demand farm adaptation. Ultimately, this study identified potential points of influence for leveraging preparedness behaviours

Management's information needs and the definition of costs, with special regard to the cost of interest

Management Accounting;accountancy

Designing a Thrifty Approach for SME Business Continuity: Practices for Transparency of the Design Process

Business continuity (BC) management is an organizational approach to preparing information systems (IS) for incidents, but such approaches are uncommon among small and medium-sized enterprises (SMEs). Past research has indicated a gap in approaches that are designed for SMEs since BC management approaches tend to originate from larger organizations and SMEs lack the resources to implement them. To fill this gap, and to respond to a practical need by an IT consultancy company, we employed design science research (DSR) to develop a BC approach for SMEs coined as the thrifty BC management approach. Jointly with the company’s practitioners, we developed a set of meta-requirements for BC approaches for SMEs anchored in prior BC literature, practitioners’ practical expertise, and the theories of collective mindfulness and sociotechnical systems. We evaluated our thrifty BC management approach with multiple SMEs. These evaluations suggest that the designed approach mostly meets the defined meta-requirements. Moreover, the evaluations offered ample opportunities for learning. The design process, unfolding in a real-world setting, was precarious, rife with contingencies and ad hoc decisions. To render the design process transparent, we adapted four writing conventions from the confessional research genre familiar to ethnographic research but novel to DSR. We offer a threefold contribution. First, we contribute to SMEs’ BC with meta-requirements and their instantiation in a new BC approach (artifact); second, we contribute with four practices of confessional writing for transparency of DSR research; and third, we contribute with reflections on our theoretical learning from throughout the design process