Knowledge formalization in experience feedback processes : an ontology-based approach

Because of the current trend of integration and interoperability of industrial systems, their size and complexity continue to grow making it more difficult to analyze, to understand and to solve the problems that happen in their organizations. Continuous improvement methodologies are powerful tools in order to understand and to solve problems, to control the effects of changes and finally to capitalize knowledge about changes and improvements. These tools involve suitably represent knowledge relating to the concerned system. Consequently, knowledge management (KM) is an increasingly important source of competitive advantage for organizations. Particularly, the capitalization and sharing of knowledge resulting from experience feedback are elements which play an essential role in the continuous improvement of industrial activities. In this paper, the contribution deals with semantic interoperability and relates to the structuring and the formalization of an experience feedback (EF) process aiming at transforming information or understanding gained by experience into explicit knowledge. The reuse of such knowledge has proved to have significant impact on achieving themissions of companies. However, the means of describing the knowledge objects of an experience generally remain informal. Based on an experience feedback process model and conceptual graphs, this paper takes domain ontology as a framework for the clarification of explicit knowledge and know-how, the aim of which is to get lessons learned descriptions that are significant, correct and applicable

Continuous Improvement Through Knowledge-Guided Analysis in Experience Feedback

Continuous improvement in industrial processes is increasingly a key element of competitiveness for industrial systems. The management of experience feedback in this framework is designed to build, analyze and facilitate the knowledge sharing among problem solving practitioners of an organization in order to improve processes and products achievement. During Problem Solving Processes, the intellectual investment of experts is often considerable and the opportunities for expert knowledge exploitation are numerous: decision making, problem solving under uncertainty, and expert configuration. In this paper, our contribution relates to the structuring of a cognitive experience feedback framework, which allows a flexible exploitation of expert knowledge during Problem Solving Processes and a reuse such collected experience. To that purpose, the proposed approach uses the general principles of root cause analysis for identifying the root causes of problems or events, the conceptual graphs formalism for the semantic conceptualization of the domain vocabulary and the Transferable Belief Model for the fusion of information from different sources. The underlying formal reasoning mechanisms (logic-based semantics) in conceptual graphs enable intelligent information retrieval for the effective exploitation of lessons learned from past projects. An example will illustrate the application of the proposed approach of experience feedback processes formalization in the transport industry sector

Conceptual graph-based knowledge representation for supporting reasoning in African traditional medicine

Although African patients use both conventional or modern and traditional healthcare simultaneously, it has been proven that 80% of people rely on African traditional medicine (ATM). ATM includes medical activities stemming from practices, customs and traditions which were integral to the distinctive African cultures. It is based mainly on the oral transfer of knowledge, with the risk of losing critical knowledge. Moreover, practices differ according to the regions and the availability of medicinal plants. Therefore, it is necessary to compile tacit, disseminated and complex knowledge from various Tradi-Practitioners (TP) in order to determine interesting patterns for treating a given disease. Knowledge engineering methods for traditional medicine are useful to model suitably complex information needs, formalize knowledge of domain experts and highlight the effective practices for their integration to conventional medicine. The work described in this paper presents an approach which addresses two issues. First it aims at proposing a formal representation model of ATM knowledge and practices to facilitate their sharing and reusing. Then, it aims at providing a visual reasoning mechanism for selecting best available procedures and medicinal plants to treat diseases. The approach is based on the use of the Delphi method for capturing knowledge from various experts which necessitate reaching a consensus. Conceptual graph formalism is used to model ATM knowledge with visual reasoning capabilities and processes. The nested conceptual graphs are used to visually express the semantic meaning of Computational Tree Logic (CTL) constructs that are useful for formal specification of temporal properties of ATM domain knowledge. Our approach presents the advantage of mitigating knowledge loss with conceptual development assistance to improve the quality of ATM care (medical diagnosis and therapeutics), but also patient safety (drug monitoring)

Intelligent multimedia indexing and retrieval through multi-source information extraction and merging

This paper reports work on automated meta-data\ud creation for multimedia content. The approach results\ud in the generation of a conceptual index of\ud the content which may then be searched via semantic\ud categories instead of keywords. The novelty\ud of the work is to exploit multiple sources of\ud information relating to video content (in this case\ud the rich range of sources covering important sports\ud events). News, commentaries and web reports covering\ud international football games in multiple languages\ud and multiple modalities is analysed and the\ud resultant data merged. This merging process leads\ud to increased accuracy relative to individual sources

Knowledge Extraction from Natural Language Requirements into a Semantic Relation Graph

Knowledge extraction and representation aims to identify information and to transform it into a machine-readable format. Knowledge representations support Information Retrieval tasks such as searching for single statements, documents, or metadata. Requirements specifications of complex systems such as automotive software systems are usually divided into different subsystem specifications. Nevertheless, there are semantic relations between individual documents of the separated subsystems, which have to be considered in further processes (e.g. dependencies). If requirements engineers or other developers are not aware of these relations, this can lead to inconsistencies or malfunctions of the overall system. Therefore, there is a strong need for tool support in order to detects semantic relations in a set of large natural language requirements specifications. In this work we present a knowledge extraction approach based on an explicit knowledge representation of the content of natural language requirements as a semantic relation graph. Our approach is fully automated and includes an NLP pipeline to transform unrestricted natural language requirements into a graph. We split the natural language into different parts and relate them to each other based on their semantic relation. In addition to semantic relations, other relationships can also be included in the graph. We envision to use a semantic search algorithm like spreading activation to allow users to search different semantic relations in the graph