Pattern-based software architecture for service-oriented software systems

Service-oriented architecture is a recent conceptual framework for service-oriented software platforms. Architectures are of great importance for the evolution of software systems. We present a modelling and transformation technique for service-centric distributed software systems. Architectural configurations, expressed through hierarchical architectural patterns, form the core of a specification and transformation technique. Patterns on different levels of abstraction form transformation invariants that structure and constrain the transformation process. We explore the role that patterns can play in architecture transformations in terms of functional properties, but also non-functional quality aspects

Analysis of a Train-operating Company’s Customer Service System during Disruptions:Conceptual Requirements for Gamifying Frontline Staff Development

This paper provides an account of an action research study into the systemic success factors which help frontline staff react to and recover from a rail service disruption. This study focuses on the effective use of information during a disruption to improve customer service, as this is a priority area for train-operating companies (TOCs) in Great Britain. A novel type of systems thinking, known as Process-Oriented Holonic Modelling (PrOH), has been used to investigate and model the ‘Passenger Information During Disruption’ (PIDD) system. This paper presents conceptual requirements for a gamified learning environment; it describes ‘what’; ‘how’ and ‘when’ these systemic success factors could be gamified using a popular disruption management reference framework known as the Mitigate, Prepare, React and Recover (MPRR) framework. This paper will interest managers of and researchers into customer service system disruptions, as well as those wishing to develop new gamified learning environments to improve customer service systems

A METHOD FOR CONTEXT MODELLING IN CAPABILITY MANAGEMENT

Enterprises exist in the context of their dynamically changing environment, which has a strong impact on service design and delivery. Within areas such as ambient intelligence or robotics, most relevant context has a physical nature. However, the context of an enterprise requires a different conceptual-ization of context awareness. Beyond physical context, enterprises need to be aware of their market, legal and social context. Moreover, in order to monitor context and configure services systematically, we need a context modelling method that is integrated within enterprise modelling and supports in-formation and communication technology (ICT) engineering and runtime. The work in this paper has been performed as part of developing Capability Driven Development (CDD), a new paradigm for ICT design where services are customised on the basis of the essential business capabilities and deliv-ery is adjusted according to the current context. The contributions of the paper are (i) the investiga-tion of industrial needs for context modelling, (ii) eCoM, a context modelling method for enterprise ICT addressing such needs, iii) application of the method in an industrial use case and (iv) the evolu-tion of eCoM based on various evaluation cycles by means of Framework for Evaluation in Design Science Research (FEDS)

A conceptual architecture for semantic web services development and deployment

Several extensions of the Web Services Framework (WSF) have been proposed. The combination with Semantic Web technologies introduces a notion of semantics, which can enhance scalability through automation. Service composition to processes is an equally important issue. Ontology technology – the core of the Semantic Web – can be the central building block of an extension endeavour. We present a conceptual architecture for ontology-based Web service development and deployment. The development of service-based software systems within the WSF is gaining increasing importance. We show how ontologies can integrate models, languages, infrastructure, and activities within this architecture to support reuse and composition of semantic Web services

SMILE: smart monitoring intelligent learning engine. An ontology-based context-aware system for supporting patients subjected to severe emergencies

Remote healthcare has made a revolution in the healthcare domain. However, an important problem this field is facing is supporting patients who are subjected to severe emergencies (as heart attacks) to be both monitored and protected while being at home. In this paper, we present a conceptual framework with the main objectives of: 1) emergency handling through monitoring patients, detecting emergencies and insuring fast emergency responses; 2) preventing an emergency from happening in the first place through protecting patients by organising their lifestyles and habits. To achieve these objectives, we propose a layered middleware. Our context model combines two modelling methods: probabilistic modelling to capture uncertain information and ontology to ease knowledge sharing and reuse. In addition, our system uses a two-level reasoning approach (ontology-based reasoning and Bayesian-based reasoning) to manage both certain and uncertain contextual parameters in an adaptive manner. Bayesian network is learned from ontology. Moreover, to ensure a more sophisticated decision-making for service presentation, influence diagram and analytic hierarchy process are used along with regular probabilistic rules (confidence level) and basic semantic logic rules

On interoperability and conformance assessment in service composition

The process of composing a service from other services typically involves multiple models. These models may represent the service from distinct perspectives, e.g., to model the different roles of systems involved in the service, and at distinct abstraction levels, e.g., to model the service’s capability, interface or the orchestration that implements the service. The consistency among these models needs to be maintained in order to guarantee the correctness of the composition process. Two types of consistency relations are distinguished: interoperability, which concerns the ability of different roles to interoperate, and conformance, which concerns the correct implementation of an abstract model by a more concrete model. This paper discusses the need for and use of techniques to assess interoperability and conformance in a service composition process. The paper shows how these consistency relations can be described and analysed using concepts from the COSMO framework. Examples are presented to illustrate how interoperability and conformance can be assessed