Interactive product browsing and configuration using remote augmented reality sales services

Real-time remote sales assistance is an underdeveloped component of online sales services. Solutions involving web page text chat, telephony and video support prove problematic when seeking to remotely guide customers in their sales processes, especially with configurations of physically complex artefacts. Recently, there has been great interest in the application of virtual worlds and augmented reality to create synthetic environments for remote sales of physical artefacts. However, there is a lack of analysis and development of appropriate software services to support these processes. We extend our previous work with the detailed design of configuration context services to support the management of an interactive sales session using augmented reality. We detail the context and configuration services required, presenting a novel data service streaming configuration information to the vendor for business analytics. We expect that a fully implemented configuration management service, based on our design, will improve the remote sales experience for both customers and vendors alike via analysis of the streamed information

Designing Traceability into Big Data Systems

Providing an appropriate level of accessibility and traceability to data or process elements (so-called Items) in large volumes of data, often Cloud-resident, is an essential requirement in the Big Data era. Enterprise-wide data systems need to be designed from the outset to support usage of such Items across the spectrum of business use rather than from any specific application view. The design philosophy advocated in this paper is to drive the design process using a so-called description-driven approach which enriches models with meta-data and description and focuses the design process on Item re-use, thereby promoting traceability. Details are given of the description-driven design of big data systems at CERN, in health informatics and in business process management. Evidence is presented that the approach leads to design simplicity and consequent ease of management thanks to loose typing and the adoption of a unified approach to Item management and usage.Comment: 10 pages; 6 figures in Proceedings of the 5th Annual International Conference on ICT: Big Data, Cloud and Security (ICT-BDCS 2015), Singapore July 2015. arXiv admin note: text overlap with arXiv:1402.5764, arXiv:1402.575

An Evaluation Of Service Frameworks For The Management Of Service Ecosystems

A service ecosystem is a marketplace for trading services in which services are developed, published, sold and used. Service ecosystems have changed the way of service delivery and service consumption among actors/parties, who perform specific roles for the operation of the ecosystems. Such actors, being service providers, consumers, mediators and intermediaries, ensure the livelihood of the ecosystem. However, the role of the service infrastructure provider, one of the actors of the service ecosystem, is still not being explored sufficiently. The service infrastructure provider provides service infrastructures/frameworks upon which other actors of the service ecosystem operate. In this paper, an evaluation framework for the service framework is defined, which is based on the features that are required for a service ecosystem to thrive. The evaluation framework is used to evaluate three opensource service frameworks. The evaluation framework facilities the selection process of a service framework among the largely available ones

ElasTraS: An Elastic Transactional Data Store in the Cloud

Over the last couple of years, "Cloud Computing" or "Elastic Computing" has emerged as a compelling and successful paradigm for internet scale computing. One of the major contributing factors to this success is the elasticity of resources. In spite of the elasticity provided by the infrastructure and the scalable design of the applications, the elephant (or the underlying database), which drives most of these web-based applications, is not very elastic and scalable, and hence limits scalability. In this paper, we propose ElasTraS which addresses this issue of scalability and elasticity of the data store in a cloud computing environment to leverage from the elastic nature of the underlying infrastructure, while providing scalable transactional data access. This paper aims at providing the design of a system in progress, highlighting the major design choices, analyzing the different guarantees provided by the system, and identifying several important challenges for the research community striving for computing in the cloud.Comment: 5 Pages, In Proc. of USENIX HotCloud 200

From Design to Production Control Through the Integration of Engineering Data Management and Workflow Management Systems

At a time when many companies are under pressure to reduce "times-to-market" the management of product information from the early stages of design through assembly to manufacture and production has become increasingly important. Similarly in the construction of high energy physics devices the collection of (often evolving) engineering data is central to the subsequent physics analysis. Traditionally in industry design engineers have employed Engineering Data Management Systems (also called Product Data Management Systems) to coordinate and control access to documented versions of product designs. However, these systems provide control only at the collaborative design level and are seldom used beyond design. Workflow management systems, on the other hand, are employed in industry to coordinate and support the more complex and repeatable work processes of the production environment. Commercial workflow products cannot support the highly dynamic activities found both in the design stages of product development and in rapidly evolving workflow definitions. The integration of Product Data Management with Workflow Management can provide support for product development from initial CAD/CAM collaborative design through to the support and optimisation of production workflow activities. This paper investigates this integration and proposes a philosophy for the support of product data throughout the full development and production lifecycle and demonstrates its usefulness in the construction of CMS detectors.Comment: 18 pages, 13 figure