A variable neighbourhood search for the workforce scheduling and routing problem

The workforce scheduling and routing problem (WSRP) is a combinatorial optimisation problem where a set of workers must perform visits to geographically scattered locations. We present a Variable Neighbourhood Search (VNS) metaheuristic algorithm to tackle this problem, incorporating two novel heuristics tailored to the problem-domain. The first heuristic restricts the search space using a priority list of candidate workers and the second heuristic seeks to reduce the violation of specific soft constraints. We also present two greedy constructive heuristics to give the VNS a good starting point. We show that the use of domain-knowledge in the design of the algorithm can provide substantial improvements in the quality of solutions. The proposed VNS provides the first benchmark results for the set of real-world WSRP scenarios considered

A Constraint-directed Local Search Approach to Nurse Rostering Problems

In this paper, we investigate the hybridization of constraint programming and local search techniques within a large neighbourhood search scheme for solving highly constrained nurse rostering problems. As identified by the research, a crucial part of the large neighbourhood search is the selection of the fragment (neighbourhood, i.e. the set of variables), to be relaxed and re-optimized iteratively. The success of the large neighbourhood search depends on the adequacy of this identified neighbourhood with regard to the problematic part of the solution assignment and the choice of the neighbourhood size. We investigate three strategies to choose the fragment of different sizes within the large neighbourhood search scheme. The first two strategies are tailored concerning the problem properties. The third strategy is more general, using the information of the cost from the soft constraint violations and their propagation as the indicator to choose the variables added into the fragment. The three strategies are analyzed and compared upon a benchmark nurse rostering problem. Promising results demonstrate the possibility of future work in the hybrid approach

A Variable Neighbourhood Search for nurse scheduling with balanced preference satisfaction

The nurse scheduling problem (NSP) is a combinatorial optimisation problem widely tackled in the literature. Recently, a new variant of this problem was proposed, called nurse scheduling problem with balanced preference satisfaction (NSPBPS). This paper further investigates this variant of the NSP as we propose a new algorithm to solve the problem and obtain a better balance of overall preference satisfaction. Initiall, the algorithm converts the problem to a bottleneck assignment problem and solves it to generate an initial feasible solution for the NSPBPS. Posteriorly, the algorithm applies the Variable Neighbourhood Search (VNS) metaheuristic using two sets of search neighbourhoods in order to improve the initial solution. We empirically assess the performance of the algorithm using the NSPLib benchmark instances and we compare our results to other results found in the literature. The proposed VNS algorithm exhibits good performance by achieving solutions that are fairer (in terms of preference satisfaction) for the majority of the scenarios

A Variable Neighbourhood Search for nurse scheduling with balanced preference satisfaction

The nurse scheduling problem (NSP) is a combinatorial optimisation problem widely tackled in the literature. Recently, a new variant of this problem was proposed, called nurse scheduling problem with balanced preference satisfaction (NSPBPS). This paper further investigates this variant of the NSP as we propose a new algorithm to solve the problem and obtain a better balance of overall preference satisfaction. Initiall, the algorithm converts the problem to a bottleneck assignment problem and solves it to generate an initial feasible solution for the NSPBPS. Posteriorly, the algorithm applies the Variable Neighbourhood Search (VNS) metaheuristic using two sets of search neighbourhoods in order to improve the initial solution. We empirically assess the performance of the algorithm using the NSPLib benchmark instances and we compare our results to other results found in the literature. The proposed VNS algorithm exhibits good performance by achieving solutions that are fairer (in terms of preference satisfaction) for the majority of the scenarios

Resource constrained routing and scheduling: Review and research prospects

In the service industry, it is crucial to efficiently allocate scarce resources to perform tasks and meet particular service requirements. What considerably complicates matters is when these resources, for example skilled technicians, nurses, and home carers have to visit different customer locations. This paper provides a comprehensive survey on resource constrained routing and scheduling that unveils the problem characteristics with respect to resource qualifications, service requirements and problem objectives. It also identifies the most effective exact and heuristic algorithms for this class of problems. The paper closes with several research prospects

Metaheuristics For Solving Real World Employee Rostering and Shift Scheduling Problems

Optimising resources and making considerate decisions are central concerns in any responsible organisation aiming to succeed in efficiently achieving their goals. Careful use of resources can have positive outcomes in the form of fiscal savings, improved service levels, better quality products, improved awareness of diminishing returns and general output efficiency, regardless of field. Operational research techniques are advanced analytical tools used to improve managerial decision-making. There have been a variety of case studies where operational research techniques have been successfully applied to save millions of pounds. Operational research techniques have been successfully applied to a multitude of fields, including agriculture, policing, defence, conservation, air traffic control, and many more. In particular, management of resources in the form of employees is a challenging problem --- but one with the potential for huge improvements in efficiency. The problem this thesis tackles can be divided into two sub-problems; the personalised shift scheduling & employee rostering problem, and the roster pattern problem. The personalised shift scheduling & employee rostering problem involves the direct scheduling of employees to hours and days of week. This allows the creation of schedules which are tailored to individuals and allows a fine level over control over the results, but with at the cost of a large and challenging search space. The roster pattern problem instead takes existing patterns employees currently work, and uses these as a pool of potential schedules to be used. This reduces the search space but minimises the number of changes to existing employee schedules, which is preferable for personnel satisfaction. Existing research has shown that a variety of algorithms suit different problems and hybrid methods are found to typically outperform standalone ones in real-world contexts. Several algorithmic approaches for solving variations of the employee scheduling problem are considered in this thesis. Initially a VNS approach was used with a Metropolis-Hastings acceptance criterion. The second approach utilises ER&SR controlled by the EMCAC, which has only been used in the field of exam timetabling, and has not before been used within the domain of employee scheduling and rostering. ER&SR was then hybridised with our initial approach, producing ER&SR with VNS. Finally, ER&SR was hybridised into a matheuristic with Integer Programming and compared to the hybrid's individual components. A contribution of this thesis is evidence that the algorithm ER&SR has merit outside of the original sub-field of exam scheduling, and can be applied to shift scheduling and employee rostering. Further, ER&SR was hybridised and schedules produced by the hybridisations were found to be of higher quality than the standalone algorithm. In the literature review it was found that hybrid algorithms have become more popular in real-world problems in recent years, and this body of work has explored and continued this trend. Problem formulations in this thesis provide insight into creating constraints which satisfy the need for minimising employee dissatisfaction, particularly in regards to abrupt change. The research presented in this thesis has positively impacted a multinational and multibillion dollar field service operations company. This has been achieved by implementing a variety of techniques, including metaheuristics and a matheuristic, to schedule shifts and roster employees over a period of several months. This thesis showcases the research outputs by this project, and highlights the real-world impact of this research

Improving metaheuristic performance by evolving a variable fitness function.

In this paper we study a complex real world workforce scheduling problem. We apply constructive search and variable neighbourhood search (VNS) metaheuristics and enhance these methods by using a variable fitness function. The variable fitness function (VFF) uses an evolutionary approach to evolve weights for each of the (multiple) objectives. The variable fitness function can potentially enhance any search based optimisation heuristic where multiple objectives can be defined through evolutionary changes in the search direction. We show that the VFF significantly improves performance of constructive and VNS approaches on training problems, and ¿learn¿ problem features which enhance the performance on unseen test problem instances

A Hybrid Metaheuristic Approach to a Real World Employee Scheduling Problem

Employee scheduling problems are of critical importance to large businesses. These problems are hard to solve due to large numbers of conflicting constraints. While many approaches address a subset of these constraints, there is no single approach for simultaneously addressing all of them. We hybridise 'Evolutionary Ruin & Stochastic Recreate' and 'Variable Neighbourhood Search' metaheuristics to solve a real world instance of the employee scheduling problem to near optimality. We compare this with Simulated Annealing, exploring the algorithm configuration space using the irace software package to ensure fair comparison. The hybrid algorithm generates schedules that reduce unmet demand by over 28% compared to the baseline. All data used, where possible, is either directly from the real world engineer scheduling operation of around 25,000 employees , or synthesised from a related distribution where data is unavailable

Diversity-based adaptive genetic algorithm for a workforce scheduling and routing problem

The Workforce Scheduling and Routing Problem refers to the assignment of personnel to visits across various geographical locations. Solving this problem demands tackling numerous scheduling and routing constraints while aiming to minimise total operational cost. One of the main obstacles in designing a genetic algorithm for this highly-constrained combinatorial optimisation problem is the amount of empirical tests required for parameter tuning. This paper presents a genetic algorithm that uses a diversity-based adaptive parameter control method. Experimental results show the effectiveness of this parameter control method to enhance the performance of the genetic algorithm. This study makes a contribution to research on adaptive evolutionary algorithms applied to real-world problems