MULTI-MODAL TASK INSTRUCTIONS TO ROBOTS BY NAIVE USERS

This thesis presents a theoretical framework for the design of user-programmable robots. The objective of the work is to investigate multi-modal unconstrained natural instructions given to robots in order to design a learning robot. A corpus-centred approach is used to design an agent that can reason, learn and interact with a human in a natural unconstrained way. The corpus-centred design approach is formalised and developed in detail. It requires the developer to record a human during interaction and analyse the recordings to find instruction primitives. These are then implemented into a robot. The focus of this work has been on how to combine speech and gesture using rules extracted from the analysis of a corpus. A multi-modal integration algorithm is presented, that can use timing and semantics to group, match and unify gesture and language. The algorithm always achieves correct pairings on a corpus and initiates questions to the user in ambiguous cases or missing information. The domain of card games has been investigated, because of its variety of games which are rich in rules and contain sequences. A further focus of the work is on the translation of rule-based instructions. Most multi-modal interfaces to date have only considered sequential instructions. The combination of frame-based reasoning, a knowledge base organised as an ontology and a problem solver engine is used to store these rules. The understanding of rule instructions, which contain conditional and imaginary situations require an agent with complex reasoning capabilities. A test system of the agent implementation is also described. Tests to confirm the implementation by playing back the corpus are presented. Furthermore, deployment test results with the implemented agent and human subjects are presented and discussed. The tests showed that the rate of errors that are due to the sentences not being defined in the grammar does not decrease by an acceptable rate when new grammar is introduced. This was particularly the case for complex verbal rule instructions which have a large variety of being expressed

Improving the translation environment for professional translators

When using computer-aided translation systems in a typical, professional translation workflow, there are several stages at which there is room for improvement. The SCATE (Smart Computer-Aided Translation Environment) project investigated several of these aspects, both from a human-computer interaction point of view, as well as from a purely technological side. This paper describes the SCATE research with respect to improved fuzzy matching, parallel treebanks, the integration of translation memories with machine translation, quality estimation, terminology extraction from comparable texts, the use of speech recognition in the translation process, and human computer interaction and interface design for the professional translation environment. For each of these topics, we describe the experiments we performed and the conclusions drawn, providing an overview of the highlights of the entire SCATE project

Students´ language in computer-assisted tutoring of mathematical proofs

Truth and proof are central to mathematics. Proving (or disproving) seemingly simple statements often turns out to be one of the hardest mathematical tasks. Yet, doing proofs is rarely taught in the classroom. Studies on cognitive difficulties in learning to do proofs have shown that pupils and students not only often do not understand or cannot apply basic formal reasoning techniques and do not know how to use formal mathematical language, but, at a far more fundamental level, they also do not understand what it means to prove a statement or even do not see the purpose of proof at all. Since insight into the importance of proof and doing proofs as such cannot be learnt other than by practice, learning support through individualised tutoring is in demand. This volume presents a part of an interdisciplinary project, set at the intersection of pedagogical science, artificial intelligence, and (computational) linguistics, which investigated issues involved in provisioning computer-based tutoring of mathematical proofs through dialogue in natural language. The ultimate goal in this context, addressing the above-mentioned need for learning support, is to build intelligent automated tutoring systems for mathematical proofs. The research presented here has been focused on the language that students use while interacting with such a system: its linguistic propeties and computational modelling. Contribution is made at three levels: first, an analysis of language phenomena found in students´ input to a (simulated) proof tutoring system is conducted and the variety of students´ verbalisations is quantitatively assessed, second, a general computational processing strategy for informal mathematical language and methods of modelling prominent language phenomena are proposed, and third, the prospects for natural language as an input modality for proof tutoring systems is evaluated based on collected corpora

A New Multilingual Authoring Tool of Semistructured Legal Documents

 Los enfoques actuales de gestión de la documentación multilingüe hacen uso de la traducción humana, la traducción automática (TA) y la traducción asistida por ordenador (TAO) para producir versiones de un solo documento en variosidiomas. Sin embargo, losrecientes avances en generación de lenguaje natural (GLN) indican que es posible implementarsistemas independientes del lenguaje a fin de producir documentos en variosidiomas, independientes de una lengua origen, de forma más eficiente y rentable. En este artículo presentamos GenTur —una herramienta de ayuda a la redacción para producir contratosturísticos en variosidiomas. Se prestará especial atención a dos elementos básicos de su implementación: por un lado, la interlengua xgtling usada para la representación discursiva de los contratos, y por otro lado, el desarrollo de una arquitectura que permita a la citada interlengua generar contratosturísticos por medio del algoritmo de generación GT-Mth

Designing Service-Oriented Chatbot Systems Using a Construction Grammar-Driven Natural Language Generation System

Service oriented chatbot systems are used to inform users in a conversational manner about a particular service or product on a website. Our research shows that current systems are time consuming to build and not very accurate or satisfying to users. We find that natural language understanding and natural language generation methods are central to creating an e�fficient and useful system. In this thesis we investigate current and past methods in this research area and place particular emphasis on Construction Grammar and its computational implementation. Our research shows that users have strong emotive reactions to how these systems behave, so we also investigate the human computer interaction component. We present three systems (KIA, John and KIA2), and carry out extensive user tests on all of them, as well as comparative tests. KIA is built using existing methods, John is built with the user in mind and KIA2 is built using the construction grammar method. We found that the construction grammar approach performs well in service oriented chatbots systems, and that users preferred it over other systems

Advances in automatic terminology processing: methodology and applications in focus

A thesis submitted in partial fulfilment of the requirements of the University of Wolverhampton for the degree of Doctor of Philosophy.The information and knowledge era, in which we are living, creates challenges in many fields, and terminology is not an exception. The challenges include an exponential growth in the number of specialised documents that are available, in which terms are presented, and the number of newly introduced concepts and terms, which are already beyond our (manual) capacity. A promising solution to this ‘information overload’ would be to employ automatic or semi-automatic procedures to enable individuals and/or small groups to efficiently build high quality terminologies from their own resources which closely reflect their individual objectives and viewpoints. Automatic terminology processing (ATP) techniques have already proved to be quite reliable, and can save human time in terminology processing. However, they are not without weaknesses, one of which is that these techniques often consider terms to be independent lexical units satisfying some criteria, when terms are, in fact, integral parts of a coherent system (a terminology). This observation is supported by the discussion of the notion of terms and terminology and the review of existing approaches in ATP presented in this thesis. In order to overcome the aforementioned weakness, we propose a novel methodology in ATP which is able to extract a terminology as a whole. The proposed methodology is based on knowledge patterns automatically extracted from glossaries, which we considered to be valuable, but overlooked resources. These automatically identified knowledge patterns are used to extract terms, their relations and descriptions from corpora. The extracted information can facilitate the construction of a terminology as a coherent system. The study also aims to discuss applications of ATP, and describes an experiment in which ATP is integrated into a new NLP application: multiplechoice test item generation. The successful integration of the system shows that ATP is a viable technology, and should be exploited more by other NLP applications

An intelligent computer- based tutoring approach for the management of negative transfer

This research addresses how a prototype of a language tutoring system, the Chinese Tutor, tackles the practical problem of negative transfer (i.e. mother tongue influence) in the learning of Chinese grammar by English-speaking students. The design of the Chinese Tutor has been based on the results of empirical studies carried out as part of this research. The results of the data analysis show that negative transfer can be used to account for almost 80% of the errors observed in the linguistic output of students in their study of Chinese. If the students can be helped to overcome these errors, the standard of their Chinese will be greatly improved. In this research, an approach of Intelligent Language Tutoring Systems (ILTSs) has been adopted for handling negative transfer. This is because there are several advantages of ILTSs, including interactive learning, highly individualised instruction and student-centred instruction [Wyatt 1984 .The Chinese Tutor contains five main components: the Expert Model, which contains all the linguistic knowledge for tutoring and serves as a standard for evaluating the student's performance; the Student Model, which collects information on the student's performance; the Diagnoser, which detects different types of error made by the student; the Tutor Model, which plans student learning, makes didactic decisions and chooses an appropriate tutorial strategy based on the student’s performance; and the Interface Module, which communicates between the student and the system. A general and robust solution to the treatment of negative transfer, i.e. the technique of Mixed Grammar has been devised. The rules in this grammar can be applied to detect arbitrary transfer errors by using a general set of rules. A number of students in the Department of East Asian Studies at the University of Durham have used the Chinese Tutor with positive results

Human-in-the-Loop Question Answering with Natural Language Interaction

Generalizing beyond the training examples is the primary goal of machine learning. In natural language processing (NLP), impressive models struggle to generalize when faced with test examples that differ from the training examples: e.g., in genre, domain, or language. I study interactive methods that overcome such limitations by seeking feedback from human users to successfully complete the task at hand and improve over time while on the job. Unlike previous work that adopts simple forms of feedback (e.g., labeling predictions as correct/wrong or answering yes/no clarification questions), I focus on using free-form natural language as the communication interface for providing feedback which can convey richer information and offer a more flexible interaction. An essential skill that language-based interactive systems should have is to understand user utterances in conversational contexts. I study conversational question answering (CQA) in which humans interact with a question answering (QA) system by asking a sequence of related questions. CQA requires models to link questions together to resolve the conversational dependencies between them such as coreference and ellipsis. I introduce question-in-context rewriting to reduce context-dependent conversational questions to independent stand-alone questions that can be answered with existing QA models. I collect a large dataset of human rewrites and I use it to evaluate a set of models for the question rewriting task. Next, I study semantic parsing in interactive settings in which users correct parsing errors using natural language feedback. Most existing work frames semantic parsing as a one-shot mapping task. I establish that the majority of parsing mistakes that recent neural text-to-SQL parsers make are minor. Hence, it is often feasible for humans to detect and suggest corrections for such mistakes if they have the opportunity to provide precise feedback. I describe an interactive text-to-SQL parsing system that enables users to inspect the inferred parses and correct any errors they find by providing feedback in free-form natural language. I construct SPLASH: a large dataset of SQL correction instances paired with a diverse set of human-authored natural language feedback utterances. Using SPLASH, I posed a new task: given a question paired with an initial erroneous SQL parse, to what extent can we correct the parse based on a provided natural language feedback? Then, I present NL-EDIT: a neural model for the correction task. NL-EDIT combines two key ideas: 1) interpreting the feedback in the context of the other elements of the interaction and, 2) explicitly generating edit operations to correct the initial query instead of re-generating the full query from scratch. I create a simple SQL editing language whose basic units are add/delete operations applied to different SQL clauses. I discuss evaluation methods that help understand the usefulness and limitations of semantic parse correction models. I conclude this thesis by identifying three broad research directions for further advancing collaborative human-computer NLP: (1) developing user-centered explanations, (2) designing and evaluating interaction mechanisms, and (3) learning from interactions

Application of Common Sense Computing for the Development of a Novel Knowledge-Based Opinion Mining Engine

The ways people express their opinions and sentiments have radically changed in the past few years thanks to the advent of social networks, web communities, blogs, wikis and other online collaborative media. The distillation of knowledge from this huge amount of unstructured information can be a key factor for marketers who want to create an image or identity in the minds of their customers for their product, brand, or organisation. These online social data, however, remain hardly accessible to computers, as they are specifically meant for human consumption. The automatic analysis of online opinions, in fact, involves a deep understanding of natural language text by machines, from which we are still very far. Hitherto, online information retrieval has been mainly based on algorithms relying on the textual representation of web-pages. Such algorithms are very good at retrieving texts, splitting them into parts, checking the spelling and counting their words. But when it comes to interpreting sentences and extracting meaningful information, their capabilities are known to be very limited. Existing approaches to opinion mining and sentiment analysis, in particular, can be grouped into three main categories: keyword spotting, in which text is classified into categories based on the presence of fairly unambiguous affect words; lexical affinity, which assigns arbitrary words a probabilistic affinity for a particular emotion; statistical methods, which calculate the valence of affective keywords and word co-occurrence frequencies on the base of a large training corpus. Early works aimed to classify entire documents as containing overall positive or negative polarity, or rating scores of reviews. Such systems were mainly based on supervised approaches relying on manually labelled samples, such as movie or product reviews where the opinionist’s overall positive or negative attitude was explicitly indicated. However, opinions and sentiments do not occur only at document level, nor they are limited to a single valence or target. Contrary or complementary attitudes toward the same topic or multiple topics can be present across the span of a document. In more recent works, text analysis granularity has been taken down to segment and sentence level, e.g., by using presence of opinion-bearing lexical items (single words or n-grams) to detect subjective sentences, or by exploiting association rule mining for a feature-based analysis of product reviews. These approaches, however, are still far from being able to infer the cognitive and affective information associated with natural language as they mainly rely on knowledge bases that are still too limited to efficiently process text at sentence level. In this thesis, common sense computing techniques are further developed and applied to bridge the semantic gap between word-level natural language data and the concept-level opinions conveyed by these. In particular, the ensemble application of graph mining and multi-dimensionality reduction techniques on two common sense knowledge bases was exploited to develop a novel intelligent engine for open-domain opinion mining and sentiment analysis. The proposed approach, termed sentic computing, performs a clause-level semantic analysis of text, which allows the inference of both the conceptual and emotional information associated with natural language opinions and, hence, a more efficient passage from (unstructured) textual information to (structured) machine-processable data. The engine was tested on three different resources, namely a Twitter hashtag repository, a LiveJournal database and a PatientOpinion dataset, and its performance compared both with results obtained using standard sentiment analysis techniques and using different state-of-the-art knowledge bases such as Princeton’s WordNet, MIT’s ConceptNet and Microsoft’s Probase. Differently from most currently available opinion mining services, the developed engine does not base its analysis on a limited set of affect words and their co-occurrence frequencies, but rather on common sense concepts and the cognitive and affective valence conveyed by these. This allows the engine to be domain-independent and, hence, to be embedded in any opinion mining system for the development of intelligent applications in multiple fields such as Social Web, HCI and e-health. Looking ahead, the combined novel use of different knowledge bases and of common sense reasoning techniques for opinion mining proposed in this work, will, eventually, pave the way for development of more bio-inspired approaches to the design of natural language processing systems capable of handling knowledge, retrieving it when necessary, making analogies and learning from experience

Application of Common Sense Computing for the Development of a Novel Knowledge-Based Opinion Mining Engine

The ways people express their opinions and sentiments have radically changed in the past few years thanks to the advent of social networks, web communities, blogs, wikis and other online collaborative media. The distillation of knowledge from this huge amount of unstructured information can be a key factor for marketers who want to create an image or identity in the minds of their customers for their product, brand, or organisation. These online social data, however, remain hardly accessible to computers, as they are specifically meant for human consumption. The automatic analysis of online opinions, in fact, involves a deep understanding of natural language text by machines, from which we are still very far. Hitherto, online information retrieval has been mainly based on algorithms relying on the textual representation of web-pages. Such algorithms are very good at retrieving texts, splitting them into parts, checking the spelling and counting their words. But when it comes to interpreting sentences and extracting meaningful information, their capabilities are known to be very limited. Existing approaches to opinion mining and sentiment analysis, in particular, can be grouped into three main categories: keyword spotting, in which text is classified into categories based on the presence of fairly unambiguous affect words; lexical affinity, which assigns arbitrary words a probabilistic affinity for a particular emotion; statistical methods, which calculate the valence of affective keywords and word co-occurrence frequencies on the base of a large training corpus. Early works aimed to classify entire documents as containing overall positive or negative polarity, or rating scores of reviews. Such systems were mainly based on supervised approaches relying on manually labelled samples, such as movie or product reviews where the opinionist’s overall positive or negative attitude was explicitly indicated. However, opinions and sentiments do not occur only at document level, nor they are limited to a single valence or target. Contrary or complementary attitudes toward the same topic or multiple topics can be present across the span of a document. In more recent works, text analysis granularity has been taken down to segment and sentence level, e.g., by using presence of opinion-bearing lexical items (single words or n-grams) to detect subjective sentences, or by exploiting association rule mining for a feature-based analysis of product reviews. These approaches, however, are still far from being able to infer the cognitive and affective information associated with natural language as they mainly rely on knowledge bases that are still too limited to efficiently process text at sentence level. In this thesis, common sense computing techniques are further developed and applied to bridge the semantic gap between word-level natural language data and the concept-level opinions conveyed by these. In particular, the ensemble application of graph mining and multi-dimensionality reduction techniques on two common sense knowledge bases was exploited to develop a novel intelligent engine for open-domain opinion mining and sentiment analysis. The proposed approach, termed sentic computing, performs a clause-level semantic analysis of text, which allows the inference of both the conceptual and emotional information associated with natural language opinions and, hence, a more efficient passage from (unstructured) textual information to (structured) machine-processable data. The engine was tested on three different resources, namely a Twitter hashtag repository, a LiveJournal database and a PatientOpinion dataset, and its performance compared both with results obtained using standard sentiment analysis techniques and using different state-of-the-art knowledge bases such as Princeton’s WordNet, MIT’s ConceptNet and Microsoft’s Probase. Differently from most currently available opinion mining services, the developed engine does not base its analysis on a limited set of affect words and their co-occurrence frequencies, but rather on common sense concepts and the cognitive and affective valence conveyed by these. This allows the engine to be domain-independent and, hence, to be embedded in any opinion mining system for the development of intelligent applications in multiple fields such as Social Web, HCI and e-health. Looking ahead, the combined novel use of different knowledge bases and of common sense reasoning techniques for opinion mining proposed in this work, will, eventually, pave the way for development of more bio-inspired approaches to the design of natural language processing systems capable of handling knowledge, retrieving it when necessary, making analogies and learning from experience