Resource-based modeling and simulation of business processes

International audienceThe simulation-based analysis of business processes (BPs) is a key activity at various phases of the BP lifecycle, from the design phase, to predict the process behavior, down to the execution and improvement phases, to recover from possible performance downgrades and/or improve the process performance. The BP analysis is usually carried out taking as input the BP description in a given BP modeling language. This paper specifically addresses BPs described in BPMN (Business Process Model & Notation) and introduces an approach that exploits both model-driven principles and the DEVS (Discrete Event System Specification) formalism to first annotate the BPMN model with the allocation of task resources described in terms of performance and reliability properties and then transform the annotated BPMN model into a DEVS-based model, which can be eventually executed to get the analysis results of interest. The BPMN annotation is carried out by use of PyBPMN, a lightweight BPMN extension that allows business analysts to specify the allocation of task resources and their properties in terms of both time-related attributes and reliability attributes. The paper overviews the proposed approach and gives the details of the DEVS components that are used to model the behavior of the corresponding BPMN primitives

A Model Based Framework for IoT-Aware Business Process Management

IoT-aware Business Processes (BPs) that exchange data with Internet of Things (IoT) devices, briefly referred to as IoT-aware BPs, are gaining momentum in the BPM field. Introducing IoT technologies from the early stages of the BP development process requires dealing with the complexity and heterogeneity of such technologies at design and analysis time. This paper analyzes widely used IoT frameworks and ontologies to introduce a BPMN extension that improves the expressiveness of relevant BP modeling notations and allows an appropriate representation of IoT devices from both an architectural and a behavioral perspective. In the BP management field, the use of simulation-based approaches is recognized as an effective technology for analyzing BPs. Simulation models need to be parameterized according to relevant properties of the process under study. Unfortunately, such parameters may change during the process operational life, thus making the simulation model invalid with respect to the actual process behavior. To ease the analysis of IoT-aware BPs, this paper introduces a model-driven method for the automated development of digital twins of actual business processes. The proposed method also exploits data retrieved by IoT sensors to automatically reconfigure the simulation model, to make the digital twin continuously coherent and compliant with its actual counterpart

Bridging the gap between business process models and service-oriented architectures with reference to the grid environment

In recent years, organisations have been seeking technological solutions for enacting their business process models using ad-hoc and heuristic approaches. However, limited results have been obtained due to the expansion of business processes across geographical boundaries and the absence of structured methods, frameworks and/or Information Technology (IT) infrastructures to enact these processes. In an attempt to enact business process models using distributed technologies, we introduce a novel architectural framework to bridge the gap between business process models and Grid-aware Service-Oriented Architectures (GSOA). BPMSOA framework is aligned with the Model-Driven Engineering (MDE) approach and is instantiated for role-based business process models [in particular Role Activity Diagramming (RAD)], using mobile process languages such as pi-ADL. The evaluation of the BPMSOA framework using the Submission process from the digital libraries domain has revealed that role-based business process models can be successfully enacted in GSOA environments with certain limitations. © 2011 Inderscience Enterprises Ltd

Business Process Simulation: A Systematic Literature Review

Business process simulation marks an essential Business Process Management technique for analysing business processes and for reasoning about process improvement. Despite its importance, literature is lacking a comprehensive, updated overview of research contributions to the field of business process simulation. In this systematic literature review, we assess the present state of research on business process simulation including prior work between 1990 and 2016. Results reported in the present study assist in advancing the discussion on future research on business process simulation by compiling and analysing prior work. The present literature review focuses on prior research involving conceptual business process models, e.g., BPMN models, with a graphical model representation as a starting point for business process simulation and excludes other foundations to build simulation models

Towards a tool-supported approach for collaborative process modeling and enactment

International audienceIn software engineering, as in any collective endeavor, understanding and supporting collaboration is a major concern. Unfortunately, the main concepts of popular process formalisms are not always adequate to describe collaboration. We extend the Software & System Process Engineering Meta-Model (SPEM) by introducing concepts needed to represent precise and dynamic collaboration setups that practitioners create to address ever-changing challenges. Our goal is to give practitioners the ability to express evolving understanding about collaboration in a formalism suited for easy representation and tool-provided assistance. Our work is based on a collaborative process metamodel we have developed. In this paper, we first present a meta-process for process modeling and enactment, which we apply to our collaborative process metamodel. Then we describe the implementation of a suitable process model editor, and a project plan generator from process models

A Process Modelling Framework Based on Point Interval Temporal Logic with an Application to Modelling Patient Flows

This thesis considers an application of a temporal theory to describe and model the patient journey in the hospital accident and emergency (A&E) department. The aim is to introduce a generic but dynamic method applied to any setting, including healthcare. Constructing a consistent process model can be instrumental in streamlining healthcare issues. Current process modelling techniques used in healthcare such as flowcharts, unified modelling language activity diagram (UML AD), and business process modelling notation (BPMN) are intuitive and imprecise. They cannot fully capture the complexities of the types of activities and the full extent of temporal constraints to an extent where one could reason about the flows. Formal approaches such as Petri have also been reviewed to investigate their applicability to the healthcare domain to model processes. Additionally, to schedule patient flows, current modelling standards do not offer any formal mechanism, so healthcare relies on critical path method (CPM) and program evaluation review technique (PERT), that also have limitations, i.e. finish-start barrier. It is imperative to specify the temporal constraints between the start and/or end of a process, e.g., the beginning of a process A precedes the start (or end) of a process B. However, these approaches failed to provide us with a mechanism for handling these temporal situations. If provided, a formal representation can assist in effective knowledge representation and quality enhancement concerning a process. Also, it would help in uncovering complexities of a system and assist in modelling it in a consistent way which is not possible with the existing modelling techniques. The above issues are addressed in this thesis by proposing a framework that would provide a knowledge base to model patient flows for accurate representation based on point interval temporal logic (PITL) that treats point and interval as primitives. These objects would constitute the knowledge base for the formal description of a system. With the aid of the inference mechanism of the temporal theory presented here, exhaustive temporal constraints derived from the proposed axiomatic system’ components serves as a knowledge base. The proposed methodological framework would adopt a model-theoretic approach in which a theory is developed and considered as a model while the corresponding instance is considered as its application. Using this approach would assist in identifying core components of the system and their precise operation representing a real-life domain deemed suitable to the process modelling issues specified in this thesis. Thus, I have evaluated the modelling standards for their most-used terminologies and constructs to identify their key components. It will also assist in the generalisation of the critical terms (of process modelling standards) based on their ontology. A set of generalised terms proposed would serve as an enumeration of the theory and subsume the core modelling elements of the process modelling standards. The catalogue presents a knowledge base for the business and healthcare domains, and its components are formally defined (semantics). Furthermore, a resolution theorem-proof is used to show the structural features of the theory (model) to establish it is sound and complete. After establishing that the theory is sound and complete, the next step is to provide the instantiation of the theory. This is achieved by mapping the core components of the theory to their corresponding instances. Additionally, a formal graphical tool termed as point graph (PG) is used to visualise the cases of the proposed axiomatic system. PG facilitates in modelling, and scheduling patient flows and enables analysing existing models for possible inaccuracies and inconsistencies supported by a reasoning mechanism based on PITL. Following that, a transformation is developed to map the core modelling components of the standards into the extended PG (PG*) based on the semantics presented by the axiomatic system. A real-life case (from the King’s College hospital accident and emergency (A&E) department’s trauma patient pathway) is considered to validate the framework. It is divided into three patient flows to depict the journey of a patient with significant trauma, arriving at A&E, undergoing a procedure and subsequently discharged. Their staff relied upon the UML-AD and BPMN to model the patient flows. An evaluation of their representation is presented to show the shortfalls of the modelling standards to model patient flows. The last step is to model these patient flows using the developed approach, which is supported by enhanced reasoning and scheduling

A Methodological Framework for the Integrated Design of Decision-Intensive Care Pathways\u2014an Application to the Management of COPD Patients

Healthcare processes are by nature complex, mostly due to their multi-disciplinary character that requires continuous coordination between care providers. They encompass both organizational and clinical tasks, the latter ones driven by med- ical knowledge, which is inherently incomplete and distributed among people having different expertise and roles. Care pathways refer to planning and coordination of care processes related to specific groups of patients in a given setting. The goal in defining and following care pathways is to improve the quality of care in terms of patient satisfaction, costs reduction, and medical outcome. Thus, care pathways are a promising methodological tool for standardizing care and decision-making. Business process management techniques can successfully be used for representing organiza- tional aspects of care pathways in a standard, readable, and accessible way, while supporting process development, analysis, and re-engineering. In this paper, we intro- duce a methodological framework that fosters the integrated design, implementation, and enactment of care processes and related decisions, while considering proper rep- resentation and management of organizational and clinical information. We focus here and discuss in detail the design phase, which encompasses the simulation of care pathways. We show how business process model and notation (BPMN) and decision model and notation (DMN) can be combined for supporting intertwined aspects of decision-intensive care pathways. As a proof-of-concept, the proposed methodology has been applied to design care pathways related to chronic obstructive pulmonary disease (COPD) in the region of Veneto, in Italy

An Architecture for Integrated Intelligence in Urban Management using Cloud Computing

With the emergence of new methodologies and technologies it has now become possible to manage large amounts of environmental sensing data and apply new integrated computing models to acquire information intelligence. This paper advocates the application of cloud capacity to support the information, communication and decision making needs of a wide variety of stakeholders in the complex business of the management of urban and regional development. The complexity lies in the interactions and impacts embodied in the concept of the urban-ecosystem at various governance levels. This highlights the need for more effective integrated environmental management systems. This paper offers a user-orientated approach based on requirements for an effective management of the urban-ecosystem and the potential contributions that can be supported by the cloud computing community. Furthermore, the commonality of the influence of the drivers of change at the urban level offers the opportunity for the cloud computing community to develop generic solutions that can serve the needs of hundreds of cities from Europe and indeed globally.Comment: 6 pages, 3 figure