A time predefined variable depth search for nurse rostering

This paper presents a variable depth search for the nurse rostering problem. The algorithm works by chaining together single neighbourhood swaps into more effective compound moves. It achieves this by using heuristics to decide whether to continue extending a chain and which candidates to examine as the next potential link in the chain. Because end users vary in how long they are willing to wait for solutions, a particular goal of this research was to create an algorithm that accepts a user specified computational time limit and uses it effectively. When compared against previously published approaches the results show that the algorithm is very competitive

Novel heuristic and metaheuristic approaches to the automated scheduling of healthcare personnel

This thesis is concerned with automated personnel scheduling in healthcare organisations; in particular, nurse rostering. Over the past forty years the nurse rostering problem has received a large amount of research. This can be mostly attributed to its practical applications and the scientific challenges of solving such a complex problem. The benefits of automating the rostering process include reducing the planner’s workload and associated costs and being able to create higher quality and more flexible schedules. This has become more important recently in order to retain nurses and attract more people into the profession. Better quality rosters also reduce fatigue and stress due to overwork and poor scheduling and help to maximise the use of leisure time by satisfying more requests. A more contented workforce will lead to higher productivity, increased quality of patient service and a better level of healthcare. Basically stated, the nurse rostering problem requires the assignment of shifts to personnel to ensure that sufficient employees are present to perform the duties required. There are usually a number of constraints such as working regulations and legal requirements and a number of objectives such as maximising the nurses working preferences. When formulated mathematically this problem can be shown to belong to a class of problems which are considered intractable. The work presented in this thesis expands upon the research that has already been conducted to try and provide higher quality solutions to these challenging problems in shorter computation times. The thesis is broadly structured into three sections. 1) An investigation into a nurse rostering problem provided by an industrial collaborator. 2) A framework to aid research in nurse rostering. 3) The development of a number of advanced algorithms for solving highly complex, real world problems

Novel heuristic and metaheuristic approaches to the automated scheduling of healthcare personnel

This thesis is concerned with automated personnel scheduling in healthcare organisations; in particular, nurse rostering. Over the past forty years the nurse rostering problem has received a large amount of research. This can be mostly attributed to its practical applications and the scientific challenges of solving such a complex problem. The benefits of automating the rostering process include reducing the planner’s workload and associated costs and being able to create higher quality and more flexible schedules. This has become more important recently in order to retain nurses and attract more people into the profession. Better quality rosters also reduce fatigue and stress due to overwork and poor scheduling and help to maximise the use of leisure time by satisfying more requests. A more contented workforce will lead to higher productivity, increased quality of patient service and a better level of healthcare. Basically stated, the nurse rostering problem requires the assignment of shifts to personnel to ensure that sufficient employees are present to perform the duties required. There are usually a number of constraints such as working regulations and legal requirements and a number of objectives such as maximising the nurses working preferences. When formulated mathematically this problem can be shown to belong to a class of problems which are considered intractable. The work presented in this thesis expands upon the research that has already been conducted to try and provide higher quality solutions to these challenging problems in shorter computation times. The thesis is broadly structured into three sections. 1) An investigation into a nurse rostering problem provided by an industrial collaborator. 2) A framework to aid research in nurse rostering. 3) The development of a number of advanced algorithms for solving highly complex, real world problems

A tensor based hyper-heuristic for nurse rostering

Nurse rostering is a well-known highly constrained scheduling problem requiring assignment of shifts to nurses satisfying a variety of constraints. Exact algorithms may fail to produce high quality solutions, hence (meta)heuristics are commonly preferred as solution methods which are often designed and tuned for specific (group of) problem instances. Hyper-heuristics have emerged as general search methodologies that mix and manage a predefined set of low level heuristics while solving computationally hard problems. In this study, we describe an online learning hyper-heuristic employing a data science technique which is capable of self-improvement via tensor analysis for nurse rostering. The proposed approach is evaluated on a well-known nurse rostering benchmark consisting of a diverse collection of instances obtained from different hospitals across the world. The empirical results indicate the success of the tensor-based hyper-heuristic, improving upon the best-known solutions for four of the instances

Predictive Analytics to Increase Roster Robustness in an Inbound Call Center

Staff rostering is a crucial task in inbound call centers, as personnel costs usually account for the largest share of operating costs. Uncertainty of capacity, such as the presence of agents is often disregarded during rostering. This paper addresses the problem of uncertainty by using predictive analytics to predict agent absences and thus increase roster robustness. Operational data from four years of a call center serves as a basis for our use case. Predictors include characteristics of the service agents such as attendance history and regular working hours as well as other factors such as the weekday. Of the prediction algorithms tested, decision trees outperform other predictive modeling approaches. Evaluation based on an expected value framework shows that the predictive analytics approach performs best compared to the planned, unchanged roster and a general staff surcharge of 10%

Effective integrations of constraint programming, integer programming and local search for two combinatorial optimisation problems

This thesis focuses on the construction of effective and efficient hybrid methods based on the integrations of Constraint Programming (CP), Integer Programming (IP) and local search (LS) to tackle two combinatorial optimisation problems from different application areas: the nurse rostering problems and the portfolio selection problems. The principle of designing hybrid methods in this thesis can be described as: for the combinatorial problems to be solved, the properties of the problems are investigated firstly and the problems are decomposed accordingly in certain ways; then the suitable solution techniques are integrated to solve the problem based on the properties of substructures/subproblems by taking the advantage of each technique. For the over-constrained nurse rostering problems with a large set of complex constraints, the problems are first decomposed by constraint. That is, only certain selected set of constraints is considered to generate feasible solutions at the first stage. Then the rest of constraints are tackled by a second stage local search method. Therefore, the hybrid methods based on this constraint decomposition can be represented by a two-stage framework “feasible solution + improvement”. Two integration methods are proposed and investigated under this framework. In the first integration method, namely a hybrid CP with Variable Neighourhood Search (VNS) approach, the generation of feasible initial solutions relies on the CP while the improvement of initial solutions is gained by a simple VNS in the second stage. In the second integration method, namely a constraint-directed local search, the local search is enhanced by using the information of constraints. The experimental results demonstrate the effectiveness of these hybrid approaches. Based on another decomposition method, Dantzig-Wolfe decomposition, in the third integration method, a CP based column generation, integrates the feasibility reasoning of CP with the relaxation and optimality reasoning of Linear Programming. The experimental results demonstrate the effectiveness of the methods as well as the knowledge of the quality of the solution. For the portfolio selection problems, two integration methods, which integrate Branch-and-Bound algorithm with heuristic search, are proposed and investigated. In layered Branch-and-Bound algorithm, the problem is decomposed into the subsets of variables which are considered at certain layers in the search tree according to their different features. Node selection heuristics, and branching rules, etc. are tailored to the individual layers, which speed up the search to the optimal solution in a given time limit. In local search branching Branch-and-Bound algorithm, the idea of local search is applied as the branching rule of Branch-and-Bound. The local search branching is applied to generate a sequence of subproblems. The procedure for solving these subproblems is accelerated by means of the solution information reusing. This close integration between local search and Branch-and-Bound improves the efficiency of the Branch-and-Bound algorithm according to the experimental results. The hybrid approaches benefit from each component which is selected according to the properties of the decomposed problems. The effectiveness and efficiency of all the hybrid approaches to the two application problems developed in this thesis are demonstrated. The idea of designing appropriate components in hybrid approach concerning properties of subproblems is a promising methodology with extensive potential applications in other real-world combinatorial optimisation problems

Development and implementation of a computer-aided method for planning resident shifts in a hospital

Ce mémoire propose une formulation pour le problème de confection d'horaire pour résidents, un problème peu étudiée dans la litérature. Les services hospitaliers mentionnés dans ce mémoire sont le service de pédiatrie du CHUL (Centre Hospitalier de l'Université Laval) et le service des urgences de l'Hôpital Enfant-Jésus à Québec. La contribution principale de ce mémoîre est la proposition d'un cadre d'analyse pour l’analyse de techniques manuelles utilisées dans des problèmes de confection d'horaires, souvent décrits comme des problèmes d'optimisation très complexes. Nous montrons qu'il est possible d'utiliser des techniques manuelles pour établir un ensemble réduit de contraintes sur lequel la recherche d’optimisation va se focaliser. Les techniques utilisées peuvent varier d’un horaire à l’autre et vont déterminer la qualité finale de l’horaire. La qualité d’un horaire est influencée par les choix qu’un planificateur fait dans l’utilisation de techniques spécifiques; cette technique reflète alors la perception du planificateur de la notion qualité de l’horaire. Le cadre d’analyse montre qu'un planificateur est capable de sélectionner un ensemble réduit de contraintes, lui permettant d’obtenir des horaires de très bonne qualité. Le fait que l'approche du planificateur est efficace devient clair lorsque ses horaires sont comparés aux solutions heuristiques. Pour ce faire, nous avons transposées les techniques manuelles en un algorithme afin de comparer les résultats avec les solutions manuelles. Mots clés: Confection d’horaires, Confection d’horaires pour résidents, Creation manuelle d’horaires, Heuristiques de confection d’horaires, Méthodes de recherche localeThis thesis provides a problem formulation for the resident scheduling problem, a problem on which very little research has been done. The hospital departments mentioned in this thesis are the paediatrics department of the CHUL (Centre Hospitalier de l’Université Laval) and the emergency department of the Hôpital Enfant-Jésus in Québec City. The main contribution of this thesis is the proposal of a framework for the analysis of manual techniques used in scheduling problems, often described as highly constrained optimisation problems. We show that it is possible to use manual scheduling techniques to establish a reduced set of constraints to focus the search on. The techniques used can differ from one schedule type to another and will determine the quality of the final solution. Since a scheduler manually makes the schedule, the techniques used reflect the scheduler’s notion of schedule quality. The framework shows that a scheduler is capable of selecting a reduced set of constraints, producing manual schedules that often are of very high quality. The fact that a scheduler’s approach is efficient becomes clear when his schedules are compared to heuristics solutions. We therefore translated the manual techniques into an algorithm so that the scheduler’s notion of schedule quality was used for the local search and show the results that were obtained. Key words: Timetable scheduling, Resident scheduling, Manual scheduling, Heuristic schedule generation, Local search method

Hybridizations within a graph based hyper-heuristic framework for university timetabling problems

A significant body of recent literature has explored various research directions in hyper-heuristics (which can be thought as heuristics to choose heuristics). In this paper, we extend our previous work to construct a unified graph-based hyper-heuristic (GHH) framework, under which a number of local search-based algorithms (as the high level heuristics) are studied to search upon sequences of low-level graph colouring heuristics. To gain an in-depth understanding on this new framework, we address some fundamental issues concerning neighbourhood structures and characteristics of the two search spaces (namely, the search spaces of the heuristics and the actual solutions). Furthermore, we investigate efficient hybridizations in GHH with local search methods and address issues concerning the exploration of the high-level search and the exploitation ability of the local search. These, to our knowledge, represent entirely novel directions in hyper-heuristics. The efficient hybrid GHH obtained competitive results compared with the best published results for both benchmark course and exam timetabling problems, demonstrating its efficiency and generality across different problem domains. Possible extensions upon this simple, yet general, GHH framework are also discussed