User-centred design of a digital advisory service: enhancing public agricultural extension for sustainable intensification in Tanzania

Sustainable intensification (SI) is promoted as a rural development paradigm for sub-Saharan Africa. Achieving SI requires smallholder farmers to have access to information that is context-specific, increases their decision-making capacities, and adapts to changing environments. Current extension services often struggle to address these needs. New mobile phone-based services can help. In order to enhance the public extension service in Tanzania, we created a digital service that addresses smallholder farmers’ different information needs for implementing SI. Using a co-design methodology – User-Centered Design – we elicited feedback from farmers and extension agents in Tanzania to create a new digital information service, called Ushauri. This automated hotline gives farmers access to a set of pre-recorded messages. Additionally, farmers can ask questions in a mailbox. Extension agents then listen to these questions through an online platform, where they record and send replies via automated push-calls. A test with 97 farmers in Tanzania showed that farmers actively engaged with the service to access agricultural advice. Extension agents were able to answer questions with reduced workload compared to conventional communication channels. This study illustrates how User-Centered Design can be used to develop information services for complex and resource-restricted smallholder farming contexts

What is an intelligent system?

The concept of intelligent system has emerged in information technology as a type of system derived from successful applications of artificial intelligence. The goal of this paper is to give a general description of an intelligent system, which integrates previous approaches and takes into account recent advances in artificial intelligence. The paper describes an intelligent system in a generic way, identifying its main properties and functional components, and presents some common categories. The presented description follows a practical approach to be used by system engineers. Its generality and its use is illustrated with real-world system examples and related with artificial intelligence methods

A Regulatory Model for Context-Aware Abstract Framework

Proceedings of: 23rd International Conference on Industrial Engineering and Other Applications of Applied Intelligent Systems, IEA/AIE 2010, Cordoba, Spain, June 1-4, 2010.This paper presents a general framework to define a context aware application and analyzes social guarantees to be considered to develop this kind of applications following legal assumptions as privacy, human rights, etc. We present a review of legal issues in biometric user identification where several legal aspects have been developed in European Union regulation and a general framework to define context aware applications. As main result, paper presents a legal framework to be taken into account in any context-based application to ensure a harmonious and coherent system for the protection of fundamental rights.This work was supported in part by Projects CICYT TIN2008-06742-C02-02/TSI, CICYT TEC2008-06732-C02-02/TEC, CAM CONTEXTS (S2009/TIC-1485) and DPS2008-07029- C02-02.Publicad