The Influence of Hospitality Leaders’ Relational Transparency on Followers’ Trust and Deviance Behaviors: Mediating Role of Behavioral Integrity

This paper investigates the effect of leader\u27s relational transparency on follower organizational deviance through followers’ perception of leader\u27s behavioral integrity and their trust in leader. Multi-level modeling results from a multisource survey-based field-study with 24 hospitality student project teams (N = 149) show that behavioral integrity mediates the relationship between leader\u27s relational transparency and follower\u27s trust in leader. Furthermore, multi-level path analysis suggests that leader\u27s relational transparency, a team-level construct, exerts a cross-level effect on follower\u27s organizational deviance through the mediating roles of behavioral integrity and follower\u27s trust in leader. The study has yielded theoretical and practical implications that are useful for hospitality leaders. © 201

Pengaruh Kepemimpinan Autentik pada Emosi Positif, Kepercayaan, dan Harapan Serta Dampaknya pada Komitmen Organisasional

This study examines the effect of authentic leadership on hope, trust in leaders and positive emotions. In addition, this research also tests the influence of hope, trust in leaders and positive emotions on organizational commitment. This research conducted in survey research framework with cross-sectional data type. Total of 140 respondents completed the questionnaire with self-administered survey. The Authentic Leadership Questionnaire (ALQ), State Hope Scale, The Trust in Management Scale, Positive and Negative Affect Schedule (HEAT-Short Version), and Organizational Commitment Questionnaire were used to measure the variables involved. Hypothesis testing with SEM (Structural Equation Modeling) shows several findings. The results showed a positive and significant effect of authentic leadership with hope, trust in leaders and positive emotions. Positive influence was also shown in the trust on a leader to organizational commitment. While the positive influence of hope and positive emotions towards organizational commitment is not supported

Evaluation of advanced optimisation methods for estimating Mixed Logit models

The performances of different simulation-based estimation techniques for mixed logit modeling are evaluated. A quasi-Monte Carlo method (modified Latin hypercube sampling) is compared with a Monte Carlo algorithm with dynamic accuracy. The classic Broyden-Fletcher-Goldfarb-Shanno (BFGS) optimization algorithm line-search approach and trust region methods, which have proved to be extremely powerful in nonlinear programming, are also compared. Numerical tests are performed on two real data sets: stated preference data for parking type collected in the United Kingdom, and revealed preference data for mode choice collected as part of a German travel diary survey. Several criteria are used to evaluate the approximation quality of the log likelihood function and the accuracy of the results and the associated estimation runtime. Results suggest that the trust region approach outperforms the BFGS approach and that Monte Carlo methods remain competitive with quasi-Monte Carlo methods in high-dimensional problems, especially when an adaptive optimization algorithm is used

Importer relationship performance in Latin America: The role of trust and commitment

Firms from emerging markets are increasingly developing relationships with foreign suppliers, although international relationships are difficult to manage due to differences between countries. Relationship marketing research has focused mainly on the export marketing activities of firms and much less attention has been given to the import side of the exchange process. Furthermore, most research has been conducted in developed countries; therefore, more research is needed in emerging markets for a wider generalization of relationship marketing theory. Thus, the objective of this study is to empirically examine the antecedents of importer relationship performance in a Latin American context. A conceptual model that includes the antecedents and outcomes of trust and commitment was developed and tested. The data was collected from a survey of Chilean importers. Confirmatory factor analysis (CFA) was conducted to develop the construct measures and structural equation modeling (SEM) was used to test the model. The findings of this study contribute to a better understanding of the driving forces of trust and commitment and their influence on importing firms' performance in a Latin American developing country perspectiv

Antecedents of Algerian Consumers’ Brand Loyalty: Testing a Structural Model of Mobile Service Providers’ Customers

The purpose of this study is to investigate the effect of service quality, perceived value, brand trust and customer satisfaction on brand loyalty in the Algerian services sector. After a short literature review, we conduct an empirical study using the questionnaire survey method to verify the hypotheses. Data are obtained from 200 consumers who bought and used OOREDOO mobile phones service provider. The data are, then, analyzed using confirmatory factor analysis and structural equation modeling. The results demonstrate that service quality has a direct effect on customers’ satisfaction, while the perceived value has an indirect effect on customers’ satisfaction via brand trust. Furthermore, customers’ satisfaction had direct effects on brand loyalty. The research, then, confirms the pivotal role of perceived service quality and perceived value in brand loyalty development and stresses the mediation effect of brand trust on the effects of perceived value on the path to brand loyalty. Keywords: Service Quality; Perceived Value; trust; satisfaction; loyalty; Structural Equation Modeling

Brand trust as a mediator between perceived risk and electronic word-of-mouth

The development of Internet and the access of consumers to social media influence their online engagement. This also reflects on how consumers write online opinions about brands and products. This survey objective was to research the influence of the perceived risk and brand trust on the consumers’ engagement with electronic word-of-mouth. The authors investigate the role of brand trust as a mediator in the relationship between perceived risk and eWOM. Structural equation modeling (SEM) was used to analyse data from 319 Polish consumers. The results indicated a negative influence of the perceived risk on consumes’ brand trust. A positive influence was detected from the perceived risk and brand trust on the consumers’ engagement with eWOM. Finally, brand trust was detected to negatively mediate the relationship between the perceived risk and eWOM

Trust dimensions model in creating loyalty stage for service consumers of Sharia rural banking

The purpose of this study was to analyze the model of trust dimensions in creating loyalty stage for customers of corporate services as well as to examine trust dimensions consisting of customer’s disposition to trust, cognitive trust and affective trust to loyalty stage which consist of cognitive loyalty, affective loyalty, conative loyalty, and action loyalty. The research is a quantitative study with a survey method on sharia corporate services in banking, based on banking data analysis with Structural Equation Modeling (SEM). The results showed that there is no positive effect between customer's disposition to trust and cognitive loyalty. Moreover, there is a positive effect between cognitive trust and cognitive loyalty, a positive effect between cognitive trust and affective loyalty, a positive effect between affective trust and affective loyalty, a positive effect between affective trust and conative loyalty. Finally, there is positive effect between affective trust and action loyalty. Based on the findings, it can be concluded that there is a relationship between trust dimensions and loyalty stage, although not all the trust dimensions can directly create loyalty stage, i.e. the customer’s disposition to trust dimension.peer-reviewe

FACTORS AFFECTING TRUST ON PURCHASE DECISIONS THROUGH E-MARKETPLACE

This study aims to explain the effect of customer reviews and prices on purchasing decisions through trust, and to examine the effect of trust on purchasing decisions on e-marketplace users in Indonesia. Data was collected using a questionnaire survey of 185 active e-marketplace buyers in Indonesia. The analysis used to prove the hypothesis in this study is Structural Equation Modeling (SEM) based on components or variants known as Partial Least Square (PLS) with Smartpls 3.0 application. The results of this study indicate that trust has a positive and significant influence on purchasing decisions. While customer reviews and prices are factors that affect the trust. Where customer reviews have the greatest influence in influencing trust in purchasing decisions through e-marketplaces in Indonesia. This study offers several implications from the research results

The Impact of Trust in Technology on the Appraisal of Technostress Creators in a Work-Related Context

Research in technostress examines how and why the use of information and communication technologies causes individuals to experience an imbalance between demands and the ability to meet them. In this paper, the impact of system-like trust and human-like trust on the appraisal of technostress creators in a work-related setting is examined. In order to test the propositions, data on trust, technostress creators, the perception of distress and eustress, and job satisfaction were collected in a web-based survey from 210 employees. Structural equation modeling was performed for data analysis. The results confirm that both, system-like trust and human-like trust, significantly affect the appraisal of technostress creators. In particular, the higher the trust in technology is, the less harmful technostress creators are perceived, which positively impacts job satisfaction