A Study on the Factors Influencing the Intention of Reusing an eCommerce Website

A customer’s intention of reusing an e-commerce website for shopping has a great consequence for the website’s profitability; therefore, understanding the factors that influence a Web-customer’s reuse intention is of great importance to e-commerce. This study examines the influencing factors by constructing an integrated model with the Motivation Hub and the Expectancy Disconfirmation Theory, and adopting the constructs of general and specific Internet self-efficacy, perceived performance, disconfirmation, satisfaction, and reuse intention. Six research hypotheses derived from the integrated model were validated by EQS using a field survey of the users of top 100 e-commerce websites in Taiwan. The academic implication of this study is that the integrated model explains the factors that influence Web-customers’ reuse intention. For practical application, the e-commerce companies can adopt the research outcomes to ensure the success of their websites

Leveraging Trust as an Intermediary Construct for Enhancing Public Acceptance of Smart Government Model

The primary aim of this study was to formulate a trust model aimed at augmenting public acceptance of UAE's smart government services. The study identified a total of 31 factors categorized into seven distinct groups or constructs. The model comprises five independent constructs which are Word of Mouth, Knowledge and Experience, IT Quality, Privacy, and Security. Then, Trust as an intermediary construct while Acceptance as a dependent construct. Through a convenience sampling approach, data was collected from 400 respondents via a questionnaire survey. The data collected was utilized to create and refine the model using SmartPLS software. The model underwent thorough analysis, including assessments of convergent reliability and validity, discriminant validity, and hypothesis testing. The study results revealed the significance of all six hypotheses, indicating the noteworthy impact of the five independent constructs on the intermediary construct (Trust), which in turn significantly influences the dependent construct (Acceptance). In terms of its contribution to existing knowledge, this study significantly enriches the literature on citizen-centric models and smart government. Moreover, in practical terms, the findings provide valuable insights for policy makers and smart government officials to strategically optimize approaches, thereby facilitating the expedited and more effective adoption of smart government services.

The First 25 Years of the Bled eConference: Themes and Impacts

The Bled eConference is the longest-running themed conference associated with the Information Systems discipline. The focus throughout its first quarter-century has been the application of electronic tools, migrating progressively from Electronic Data Interchange (EDI) via Inter-Organisational Systems (IOS) and eCommerce to encompass all aspects of the use of networking facilities in industry and government, and more recently by individuals, groups and society as a whole. This paper reports on an examination of the conference titles and of the titles and abstracts of the 773 refereed papers published in the Proceedings since 1995. This identified a long and strong focus on categories of electronic business and corporate perspectives, which has broadened in recent years to encompass the democratic, the social and the personal. The conference\u27s extend well beyond the papers and their thousands of citations and tens of thousands of downloads. Other impacts have included innovative forms of support for the development of large numbers of graduate students, and the many international research collaborations that have been conceived and developed in a beautiful lake-side setting in Slovenia

Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction

YesThe continuous use of eGovernment services is a de facto for its prosperity and success. A generalised sense of citizens' self-efficacy, expectations, and satisfaction offer opportunities for governments to further retain needed engagements. This study examines the factors influencing citizens' continuance use of eGovernment services. Through the integration of Social Cognitive Theory, Expectation Confirmation Theory, DeLone and McLean IS success model, and E-S-QUAL, a survey of 471 citizens in the UK, engaging in online public services, found that prior experience, social influence, information quality, and service quality, personal outcome expectation, and satisfaction, are significant predictors of citizens' intention to use eGovernment, when they are regulated, through citizens' self-efficacy. The present study extends the roles of pre-adoption and post-adoption by offering a self-regulating process. Therefore, it demonstrates how critical it is for the government's leaders to understand the patterns of the long-term process for electronic systems continually.There is a corrigendum for this paper at https://doi.org/10.1016/j.giq.2020.101492. Elvira Ismagilova was not included as an author on the original record when she should have been

Can digital technologies increase consumer acceptance of circular business models? The case of second hand fashion

This is the final version. Available from MDPI via the DOI in this record. Data Availability Statement: The data was collected using an online questionnaire (Survey Monkey) and is anonymous. The results are available via the University of Exeter ORE.Experimentation with, and the implementation of, circular business models (CBMs) has gained rapid traction within the textiles and fashion industry over the last five years. Substitution of virgin materials with bioderived alternatives, extending the lifecycle of garments through resale, and rental services and the recycling or upcycling of garments are some of the strategies being used to reduce the 1.2 billion tonnes of greenhouse gas emissions and 92 million tonnes of waste associated with the sector in 2017. However, whilst CBMs demonstrate environmental and economic benefits, low consumer acceptance is considered by business professionals and policymakers to be one of the main barriers to the transition towards a circular economy. Digitisation is widely acknowledged as a catalyst for innovation in many sectors and digital technologies are driving new ways to exchange and share goods and services, enabling companies to match the supply, and demand for, otherwise underused assets and products. Online platforms, in particular, have played a crucial role in driving the growth of used goods and resale in other consumer goods markets, such as consumer technology. A mixed methods approach, including a review of 40 organisations operating second hand fashion models, a consumer survey of over 1200 respondents and in-depth interviews with 10 organisations operating second hand fashion models, is adopted to reveal (a) the barriers to consumer acceptance of reuse models in the fashion industry, and (b) how digital technologies can overcome these barriers. Findings highlight the significant progress that organisations have made in using digitalisation, including data analytics, algorithms, digital platforms, advanced product imagery and data informed customer communications, to address barriers associated with convenience, hygiene, trust and security. Furthermore, the study identifies opportunities for the development of more sophisticated digital technologies to support increased transparency and address concerns associated with the quality, authenticity and sourcing of materials. Positioned at the interface of digitisation and consumer acceptance of circular business models, this study makes an important contribution to understanding consumer barriers and how to address them and concludes with a set of recommendations for practitioners.Engineering and Physical Sciences Research Council (EPSRC

How Pride Triggered by Pro-environmental Technology Adoption Spills Over into Conservation Behaviours: A Social Business Application

© 2021 The Authors. Based on a new social business initiative, aiming to reduce CO2 emissions in China with the development of a new solar photovoltaic/thermal system that promises higher overall energy efficiency, lower costs, and better monitoring and control settings than existing systems, this study examines how pride triggered by environmentally-friendly technology adoption spills over into conservation behaviours. The study used an online survey of 163 Chinese customers and a pride-inducing methodology to investigate how pride in purchasing pro-environmental technology could lead to positive spillovers. A Partial Least Squares approach to Structural Equation Modelling was used to analyse the results. Feelings of pride elicited by the intentions to purchase the novel technology positively affect subsequent behaviours of reducing energy consumption by other means (same domain), as well as recycling and reusing materials (different domain). Pride appeals can be leveraged by social businesses as by definition they focus on the social good and, according to our findings, pride-inducing messages enhance the impacts of the pro-environmental technology adoption. Such spillovers can be beneficial to society, thus allowing social businesses to satisfy social and financial goals at the same time.EP/R004684/2; part of a technology development project: TSB 70507-48154

Exploring organisational competences in Human Factors and UX project work: Managing careers, project tactics and organisational strategy

Organisational competence in Human Factors and UX (user experience) has not been looked at before despite its relevance to project success. We define organisational competence as the collective competence of the individuals, bringing together their complementary abilities to deliver an outcome that is typically more than the sum of its parts. Twenty-two UX and Human Factors practitioners were interviewed about their project work in two contrasting domains: web design and safety-critical systems to explore organisational competences. Through doing a FRAM analysis 29 functions and six main areas of competences were identified: the central project process; the process of learning about the problem; maintaining and developing client relations; staff development; evolving practices; and the management of documentation for audit and quality control. These dynamic and situated competences form a web of interactions. Managing competences is essential for project success. Implications for managing careers, project tactics and organisational strategy are discussed

Three Essays on the Effect of Scarcity on Consumer Behavior and Firm Performance

Studies have consistently shown that scarcity plays a significant role in shaping decision making. Under conditions of scarcity, individuals tend to behave impulsively, and firms are inclined to redefine their set of priorities and strategies, ultimately impacting their performance. Considering the scant investigation of the mechanisms and effects of scarcity in the supply chain management literature, this dissertation aimed to investigate the roles of scarcity in shaping consumer behavior and firm strategy in three essays. The first essay investigated the effect of post-stockout scarcity disclosures on consumer responses to stockouts through the lens of product scarcity and signaling theory. The results of the experimental analysis indicate that post-stockout disclosures increase consumer perceived scarcity, reduce consumer satisfaction with the stockout situation, yet increase consumer purchase intention. However, the results of a time-effect analysis show that consumers\u27 perceived scarcity and purchase intention decrease over time when stockouts persist. These results indicate that effectively communicating the reasons for the stockout, as well as actions being undertaken for replenishing the product can serve as a powerful tool to retain customers exposed to stockouts. The second essay explored the role of retail product rationing (limit buys) in preventing stockpiling of essential products at retail stores during natural disasters through the lens of regret theory and anchoring effect. Results of an experimental investigation through manipulation of the number of items a consumer can buy and the presence/absence of disclosures highlighting social norms – or nudges, indicate that when consumers\u27 needs were less than the retailer\u27s set purchase limit, the purchase limit increased consumer stockpiling propensity. Additionally, though no significant effect of social nudges in the presence of a purchase quantity limit was found, social nudges significantly reduced consumer stockpiling propensity when no limits were placed. The third essay studied the effect of a firm\u27s financial and operational slack on its green supply chain management (GSCM) performance by using the natural resource-based view and conceptualizing slack as a capability needed by a firm to reach its green supply chain goals. Results of a random effect model analysis indicate that the firm\u27s absorbed slack and unborrowed slack (financial slacks), and capacity slack (operational slack) have a positive effect with diminishing returns on its GSCM performance. In contrast, inventory slack (a different kind of operational slack) has a negative effect with diminishing returns on a firm\u27s GSCM performance. Moreover, we found that the firm\u27s operating environment scarcity positively moderates the relationship between inventory slack and absorbed slack on GSCM performances GSCM performance. Environmental scarcity promotes a more efficient use of slack resources in the pursuit of green SCM efforts

Evaluation of the potential of market entrance into the personal luxury goods resale market in Thailand

The resale of luxury goods is a relatively new phenomenon that globally shakes up the luxury industry. Despite having a second-hand luxury market in place, the Thai market lacks service quality in international comparison, leaving the potential for companies to enter the market and close the quality gap. Past research focused on consumer behavior in relation to luxury consumption (Eastman et al., 1999), service quality (Parasuraman et al., 1988) as well as the relatively new pattern of second-hand consumption (Roux & Guiot, 2010). This study combined these approaches to evaluate the potential of market entrance into the personal luxury goods resale market in Thailand and addressed the questions whether there is potential for a second-hand luxury reselling business in Thailand and which service parameter is most important for Thai customers. In order to answer these questions, the Thai market is analyzed with a review of secondary sources and through quantitative research methods (i.e. online consumer survey), measuring the Thai consumers’ attitude towards luxury and second-hand consumption of personal luxury goods. The survey also included a section on service quality that sought to answer the second research question concerning the importance thereof. The general market environment and the willingness of Thai consumers to engage in second-hand consumption of personal luxury goods suggest that there is potential for a second-hand luxury reselling business in Thailand. Furthermore, the results indicate, that Assurance is the most important service dimension for Thai consumers