Web Site Analysis: A Review and Assessment of Previous Research

The emergence of the World Wide Web as a major communication and transaction channel stresses the preeminent importance of a company\u27s Web site for representing the organization, interacting with customers and conducting transactions. In comparison to other channels, the opportunities for targeting specific market segments are somehow limited, due to the Internet\u27s worldwide reach and predominantly anonymous users. Additionally, an ever-increasing number of customers are going online, which prevents the fine tuning of a site for specific user groups. Therefore, it seems essential that organizations possessing Web presence should be well aware of their site\u27s general functionality and how it is perceived by Internet users. For many years the analysis of Web sites has been one of the major topics for both scholars and practitioners, which led to a huge number of different techniques being used for the evaluation of sites. Furthermore, a variety of different theories and models have been developed which include the effects of Web sites as dependent or independent variables. In this paper, I compare different approaches to Web site analysis and present a classification framework. Numerous examples will be given to illustrate the various dimensions of the framework. Furthermore, benefits and drawbacks of the respective methods will be discussed where applicable. The results provide important insights into the current state of the art of Web analysis and will be supportive for anyone planning to conduct a Web analysis as well as for someone who is interested in getting an overview of the research field

An investigation into financial fraud in online banking and card payment systems in the UK and China

This doctoral thesis represents an investigation into financial fraud in online banking and card payment systems in the UK and China, involving network security, online financial transactions, internet fraud, card payment systems and individuals’ perception of and behaviours towards electronic environments. In contrast to previous studies, the research questions were tackled by survey questionnaires both in the UK and China, with a particular interest in fraud and attempted fraud. The main findings from the UK respondents were that those with higher IT skill and younger respondents are more likely to be defrauded on the internet. Certain types of online activities are associated with higher risks of fraud, these being internet banking; online shopping and media downloading. Furthermore, four predictors (internet banking, online education services, downloading media and length of debit card usage) provided significant effects in the logistic regression model to explain fraud occurrence in the UK. Based on the data collected in China, younger respondents were more likely to have higher general IT skill and higher educational qualifications. However, online shopping was the only online activity which was significantly correlated to fraud occurrence. Finally, two predictors (frequency of usage of online shopping and number of debit cards) were selected in the logistic regression model to explain fraud occurrence in China

THE DETERMINANT OF WEBSITE QUALITY AND E- SERVICE QUALITY AT SME IN INDONESIA

This study aims to examine the dimensions which determine the Website Quality and E-Service Quality in Small and Medium Enterprises (SMEs) in Indonesia. As one of the important determinant dimensions for website quality, E-Service Quality is specifically observed to find out the specific factors that determine E-Service quality which in some previous studies has not been widely studied. The study was conducted by using survey method with questionnaire involving 379 SME customer respondents. Website quality dimensions are measured using a Likert Scale with 5 alternative answers. The results of the analysis conducted with Smart PLS, shows that there are four dimensions of website quality determinants, of which the most influential are: E-Service Quality, Information Quality, System Quality and Image Quality; furthermore for E-Service Quality dimensions, there are three identified important dimensions that determine are: Fulfillment,  Responsiveness, and System Availabilit

The Liability of Disruption

Research summary. We study the internationalization-related legitimacy challenges of firms with disruptive business models by using a case comparison of leading sharing economy companies Airbnb and Uber. We show that they are insulated from many traditional legitimacy challenges to multinationals entering host markets, but exposed to others that have not been noted previously. Specifically, we identify a novel market-entry legitimacy challenge, ‘liability of disruption,’ which manifests as regulatory, incumbent business and societal pushback against firms with disruptive business models. After presenting our cross-case analysis, we theorize about the nature and impacts of these three distinct but interconnected forms of host country institutional pushback on firms’ ability to achieve and maintain legitimacy, and how they are driven by national governance characteristics. Managerial summary. Sharing economy companies Airbnb and Uber have engaged in rapid processes of global growth, but their practices and right to operate have been challenged by a variety of host country stakeholders. This study shows that their international expansion efforts have been affected by emergent regulatory scrutiny, incumbent businesses’ opposition, and other societal concerns about their impacts on employees, customers, competitors and the communities where they operate. We label these challenges as the ‘liability of disruption’ and illustrate their importance for understanding the internationalization-related complexities faced by sharing economy firms and, more generally, internationalizing ventures with disruptive business models that aim to restructure entire industry sectors

Destination image online analyzed through user generated content: a systematic literature review

Destination Image is a concept that has been studied for a long time in tourism research. The question of how a destination is perceived by tourists and potential new guests is an important insight, especially for local tourism managers, in order to evaluate the implemented strategies and to plan further tactics. Since the last two decades, due to a drastic digitalization, tourism research is now increasingly examining the Destination Image online. This creates new challenges in the selection of sources, methods, and in data collection. The aim of the present study was to systematically capture the approach to analyze the online Destination Image through User Generated Content using studies from the last ten years. Therefore, a Systematic Literature Review on primary research from academic databases was conducted. As a summary of the findings, a conceptual model was developed, based on the insights of the studies in the dataset, to contribute a guidance for the preparation phase of future online Destination Image research. In short, the main findings are: TripAdvisor.com is the main source for online Destination Image analysis. Researchers recommend using the help of software and programming languages to collect and analyzed the data. Equally to earlier Destination Image studies, the main methods applied in online Destination Image analysis are quantitative content analysis, qualitative content analysis and sentiment analysis. In combination with the examination of cognitive and affective factors, co-occurrence analysis, and correlation analysis. The present study has several limitations, which are: the loss of detail information due to reducing the studies to comparable key parameters, the absence of Anglo-American studies, due to the database selection as well as the lack of quality testing of the studies included.A Destination Image é um conceito que tem sido estudado há muito tempo na investigação turística. A questão de como o destino é visto pelos turistas e pelos potenciais novos hóspedes é uma perspectiva importante, especialmente para os gestores de turismo da região, a fim de avaliar as estratégias implementadas e de planear novas tácticas. Desde as últimas duas décadas, ocorreu uma digitalização drástica, a investigação turística adaptou-se a este fenómeno e está agora a estudar cada vez mais a imagem do destino online. Esta alteração criou novos desafios na selecção de fontes, métodos, e na recolha de dados. O objetivo do presente trabalho foi o de captar, de forma sistemática, as abordagens consideradas para analisar a imagem do destino online utilizando estudos dos últimos dez anos. Para este efeito, os estudos primários dos anos 2010-2020 das bases de dados académicos Web of Science, ProQuest e b-on, foram recolhidos utilizando palavras-chave de pesquisa pré-definidas. O grupo de artigos obtidos como resultado foram subsequentemente sujeitos a avaliação de eligibilidade, como recomendado por Moher et al. (2009). Isto significa que os estudos que não cumpriam os critérios pré-definidos foram excluídos. Os critérios de inclusão foram: O trabalho académico tinha de ser uma referência primária de uma revista científica, escrita em inglês e a amostra analisada tinha de ter uma origem associada à comunicação nas social media online. Posteriormente, os restantes 35 artigos foram transferidos para uma base de dados utilizando uma matriz de codificação. A matriz de codificação foi concebida para capturar os parâmetros-chave de cada estudo primário de uma forma padronizada e, portanto, comparável. Foi considerada informação geral, como o ano, localização e revista publicada, bem como informação temática específica, como o campo do turismo pesquisado e os meios analisados, juntamente com as categorias referentes à metodologia considerada, as ferramentas utilizadas e os resultados obtidos. A base de dados resultante foi então utilizada para obter declarações sobre a abordagem metodológica utilizada na análise da imagem de destinos online. Como resumo dos resultados, foi desenvolvido um modelo conceptual, baseado nos conhecimentos obtidos a partir do grupo de artigos, que constituiu o conjunto de dados para análise, para contribuir com um guião para a fase de preparação de uma futura investigação sobre imagem dos destinos online. Em resumo, as principais conclusões são: TripAdvisor.com é a principal fonte para a análise da imagem de destinos online. Os investigadores recomendam a utilização da ajuda de software e linguagens de programação para a recolha e análise dos dados. À semelhança de estudos anteriores de Destination Image, os principais métodos aplicados na análise imagem dos destinos online são a análise quantitativa do conteúdo, a análise qualitativa do conteúdo e a análise dos sentimentos. Em combinação com a análise dos fatores cognitivos e afectivos, análise de co-ocorrência, e análise de correlação. O presente estudo tem várias limitações. Que são: a perda de informação detalhada devido à redução dos estudos a parâmetros-chave comparáveis, a ausência de estudos anglo-americanos, devido à selecção do banco de dados, bem como a falta de testes de qualidade dos estudos incluídos.(TurExperience - Tourist experiences' impacts on the destination image: searching for new opportunities to the Algarve”)

We share what we are: user contributions and annotations in digital contributory archives

A contributory archive is one in which individual users may interact with materials through activities like commenting, tagging and sharing, but more importantly they may add content to the collection through uploading items like photos or videos and adding stories and text. This paper examines the community-led contributory archives listed at the website for the UK Community Archives and Heritage Group (www.communityarchives.org.uk), an umbrella organization that provides a central location for community archives, as a case study for expanding our knowledge of user participation in digital archives. This study examines user-generated content in digital community archives including annotations and contributions, the type and frequency of content created, and technical specifications as insight into amateur digital preservation of heritage materials. The information gleaned from this study can be used to assess the effectiveness of community-led projects as a possibility for cultural heritage centers to expand their mission in a participatory platform.Master of Science in Library Scienc

Adapting Anime: Transnational Media between Japan and the United States

Thesis (Ph.D.) - Indiana University, Communication and Culture, 2012This dissertation examines Japanese animation, or anime, as an example of how a contemporary media product crosses national and cultural borders and becomes globalized. Bringing together the theories of Hiroki Azuma and Susan J. Napier, it develops a theory called the "database fantasyscape" as a way of discussing such transnational flows. In short, the "database" refers to how contemporary media products are assembled from a matrix of constituent elements into combinations that are simultaneously unique and familiar, while the "fantasyscape" element expands on Arjun Appadurai's concept of global flows in order to posit a way in which desire travels transnationally. The dissertation discusses how anime came to the United States and the role this had in anime's development in Japan by examining Tetsuwan Atom (Astro Boy), the first half-hour television animation produced in Japan. It examines how anime has been adapted and distributed in overseas markets like the US by analyzing successful media franchises like Robotech and Voltron, as well as unsuccessful ones like Warriors of the Wind. It analyzes the complex and often fraught relationship between anime fans and producers / distributors and discusses the role played by fansubs (subtitled copies created by fans and often illegally distributed). Bringing in Matt Hills's concepts of cult texts, the dissertation discusses how in certain respects anime can be seen as cult and what this means with regard to transnational reception. Finally, it examines the relationship between anime and physical space, both in a temporally-limited fan-oriented space like an anime convention as well as within the city of Tokyo, with anime-ic perspectives providing ways of perceiving and processing the city

¿Es compatible la compra por móvil con mi vida? ¿De qué depende?

Un factor clave en la adopción del comercio móvil es la compatibilidad que percibe el consumidor con su vida. Dado que las investigaciones sobre compatibilidad con la compra móvil realizadas hasta el momento la tratan como un antecedente de la adopción, esta investigación analiza de manera pionera dos determinantes intrínsecos y dos extrínsecos. El modelo fue testado mediante PLS con información de 583 compradores mexicanos por móvil. Nuestros resultados muestran un efecto positivo de la propensión a las innovaciones, la implicación y el entretenimiento percibido sobre la compatibilidad. Por el contrario, la autoeficacia no parece ser determinante de la percepción de compatibilidad del comercio móvil con la vida del consumidor. Este trabajo arroja importantes implicaciones para la práctica de los profesionales dedicados al comercio móvil.A key factor in the adoption of mobile commerce is the compatibility that the consumer perceives with his/her life. Given that the research on compatibility with mobile purchases made so far treats it as an antecedent of adoption, this pioneer research studies two intrinsic and two extrinsic determinants. The model was tested using PLS with information from 583 Mexican mobile buyers. Our results show a positive effect of innovativeness, involvement and perceived entertainment on compatibility. On the contrary, self-efficacy does not seem to influence the perception of compatibility of mobile commerce with consumer life. This work has important implications for the practice of professionals dedicated to mobile commerce