Broadband: a solution to rural e-learning?

Rural and remote learners are disadvantaged even with online provision due to poor connections. Broadband offers a potential solution. This paper looks at the initial results of a project to install broadband services in the Western Isles of Scotland. It focuses on the educational potential of broadband and the design implications for online courses. It also considers more informal kinds of learning that broadband facilitates in rural areas

Management of information through an interactive voice response system the prospect of religious domain

This paper explores the potential of using an interactive voice response system to maange information in institutions of religious domain. We first explain the terminologies involved such as an interactive voice response system, computer telephony integration, information management, and religious domain. Then we look at how information is managed through an interactive voice response system. IVR application supports two kinds of communications, i.e. real time communication and message type communication. Users could make either a real time communication or a message type communication as needed. Real time communication includes accessing databases in order to get instant and updated information within the real time during the call is made through the system. Message type communication includes voice mail application using telephone recording. The suitability of using interactive voice response for institution of religious domain is studied, and we also describe a few options for the implementation of the system

Vehicle Navigation Service Based on Real-Time Traffic Information

GNSS-assisted vehicle navigation services are nowadays very common in most of the developed countries. However, most of those services are either delivered through proprietary technologies, or fall short in flexibility because of the limited capability to couple road information with real-time traffic information. This paper presents the motivations and a brief summary of a vehicle navigation service based on real-time traffic information, delivered through an open protocol that is currently under standardization in the Open Mobile Alliance forum

Rural transport and older people in Lincolnshire : research report in association with the Policy Studies Research Centre and Lincoln Business School

Executive Summary • The population of the UK is ageing and it is predicted that by 2035 people aged 65 and over will comprise 23% of the total UK population. • These changing demographics are particularly noticeable in rural areas of the UK, where the median age of a rural resident is 42, compared to 36 for an urban resident. The out-migration of younger age groups and the selective re-population of many of England’s rural areas with older age groups, means that the rural population is simultaneously growing and ageing. • Research indicates that among post-retirement older people there is a clear connection between transport and social exclusion, which is especially marked in rural areas. Accessible transport is therefore a key factor in preventing social isolation, facilitating independence and maintaining a high quality of life. • This report was commissioned to examine these issues and investigate the current and future transportation needs of older people in Lincolnshire after transport was listed as one of three top priorities for older people in a consultation with this age group in the county. • The report will form part of a wider proposal to develop a community transport strategy for Lincolnshire, supported by a marketing and communication plan for transport services for older people. • If well planned, community transport can form a vital component of an integrated transport system as it provides an important passenger transport resource, which complements other transport services such as local bus and rail networks and Demand Responsive Transport (DRT) schemes such as CallConnect. • In so doing, community transport helps to provide and enhance passenger transport accessibility and reduce social isolation in rural areas and for particular categories of people (such as older people), who can find it difficult to access public transport. The main conclusions which emerged from the research are as follows: • There was a severe lack of knowledge amongst participants about what community transport schemes existed, how they operated and what services they offered. • There appeared to be a negative relationship between the number of community transport providers and high levels of socio-economic deprivation. For example, in Gainsborough there were no voluntary/community car schemes, whilst in Louth, there was a large scheme, well operated and well used. However, despite these findings, there were still people living in Louth attending the focus group who had little or no idea about what a voluntary/community car scheme was or what other services like CallConnect could do for them. • The dominant role of the car in older people’s lives was noticeable: both men and women were very reluctant to give up driving and continued to drive into their 80s. • While some older people felt that their free bus passes were a ‘lifeline’, others felt they were less useful as there were not enough buses to use them on, could not use them due to mobility issues and the distance from their homes to a bus stop, or were not aware that they could be used on DRT services e.g. CallConnect. • A severe lack of coordination between transport services was reported by older people. These included connection times between different bus operators and also to railway stations. Furthermore there was also a variety of health care providers who older people felt gave little or no consideration as to how they were to get to appointments and how to deal with potential life changing events, e.g. the cessation of driving. • While many older people appeared to own mobile phones, very few used these to send text messages and no participants used their phone to access the internet. • Very few of the people interviewed used a computer, instead relying on their sons and daughters to find out information when they had no other option but to use a computer and access the internet. However, some older people did express a desire to learn more about computer technology and how to access the internet. • There are a lack of public and community transport services that operate during the evenings and at weekends in rural communities. This creates a feeling of isolation amongst the older people interviewed and difficulties in accessing essential amenities and services. Based on the research in this report, a series of short and longer term recommendations are suggested to increase the use of public and community transport services by older people in rural communities: Short term 1. The implementation of a promotional and marketing campaign that would raise awareness of different rural transport services available to older people 2. Further development of the Lincolnshire Community Transport Forum 3. The promotion of voluntary/community transport as a way to access healthcare Longer term 4. Greater opportunities for older people to access and learn about ICT for transport 5. The expansion of the concessionary bus pass scheme to be used on other transport service

Completing the Connection: Achieving Universal Service Through Municipal Wi-Fi

The federal universal service scheme is designed to ensure that everyone has affordable access to advanced telecommunications and information services. Despite the development of cost-effective technologies that drastically reduce the cost of telephone services vis-à-vis the Internet and Wi-Fi networks, federal regulations generally prevent municipalities or private companies from providing wireless Internet access with universal service funds. Federal regulations have replaced technology costs, lack of business incentives, and consumer affordability as the primary barrier to universal service. Competitive neutrality, the pro-competitive and technology-neutral approach to universal service funding, must be fully embraced in order to empower local communities with the choice of technologies that best suits their residents in providing universal and affordable access to advanced telecommunications and information services

Public Service Delivery: Role of Information and Communication Technology in Improving Governance and Development Impact

The focus of this paper is on improving governance through the use of information and communication technology (ICT) in the delivery of services to the poor, i.e., improving efficiency, accountability, and transparency, and reducing bribery. A number of papers recognize the potential benefits but they also point out that it has not been easy to harness this potential. This paper presents an analysis of effective case studies from developing countries where the benefits have reached a large number of poor citizens. It also identifies the critical success factors for wide-scale deployment. The paper includes cases on the use of ICTs in the management of delivery of public services in health, education, and provision of subsidized food. Cases on electronic delivery of government services, such as providing certificates and licenses to rural populations, which in turn provide entitlements to the poor for subsidized food, fertilizer, and health services are also included. ICT-enabled provision of information to enhance rural income is also covered

After Broadband: A Study of Organizational Use of Broadband in Southwest Alaska

The purpose of this research was to gain a preliminary understanding of how organizations including large and small businesses, Native corporations and organizations, and local and regional governments are using broadband that is now available in much of southwest Alaska. To learn about community access to broadband, interviews were also conducted with library and school staff in communities where broadband had been installed under the OWL (Online with Libraries) program. Further, the study identifies research from other sources that could help to predict what socio-economic impacts the availability and adoption of broadband may have in rural Alaska. Financial institutions use online connections for teller services and credit and debit card processing, and stated that more people in rural communities now have debit cards that they can use for online purchases and bill paying. Large retailers use online services for payroll, for pointof-sale (POS) transactions, and online ordering. Seafood processors rely heavily on connectivity with their head offices (generally in the lower 48) for administrative services including payroll, accounting, shipping and receiving, purchasing, and ERP (enterprise resource planning), and access data base software to track fish tickets. Seafood processors also provide Internet access for their employees, most of whom are seasonal and from other states or countries. Tourism businesses use broadband for online reservation systems and for guests, who increasingly demand connectivity even for remote vacations. Village corporations and tribal councils use online services to help their residents obtain hunting and fishing licenses and fishing permits, to learn about funding opportunities, and to file reports on grants. Local Governments connect online for interoffice communications and for payroll and other administrative functions. Other online applications and services include providing remote desktop access from other agency sites, use of online tools for land management and mapping, training including webinars for workforce development, and providing access to social services for clients. An economic development organization sends newsletters to communities electronically and packets of documents to its board members rather than relying on fax or courier. Websites are important for tourism-related businesses to advertise and promote their businesses and for nonprofits and local governments to provide information about their services. 5 Broadband now plays many roles in rural education. Most students are required to use the Internet for class assignments. High school students can connect to classes in advanced subjects in other communities, and may complete online courses for college credit. Libraries remain important locations for community access, with residents going online to connect with friends on Facebook, as well as to download content for e-books, file income tax, and apply for jobs and government benefits. School and library Wi-Fi provides access inside and near the buildings for residents with smartphones. Despite enthusiasm for broadband and the adoption of many broadband-based applications and services, most organizations interviewed identified problems with broadband, particularly with the pricing, stating that the terrestrial broadband network is too costly for them to take full advantage of online services and applications. While the scope of this study was too limited to estimate long-term benefits, it found that broadband is highly valued and increasingly important to businesses and nonprofit organizations and local governments in southwest Alaska. Broadband helps businesses to be more efficient in their operations and to extend their reach to new customers and suppliers. It also helps to improve the effectiveness of public sector services such as those provided by borough and city governments and extends access to education and training. Broadband is also likely to be an important component of strategies to develop ecotourism and other ecosystem services.Support for this research came from Connect Alaska with funding from the National Telecommunications and Information Administration (NTIA) for the work of the State of Alaska Broadband Task Force, with additional support from GCI.Executive Summary / Introduction / Research Methodology / Technologies and Technical Support / Broadband Applications / Education and Community Access / Health Care / Benefits of Broadband in Southwest Alaska / Problems and Limitations / Potential Long-Term Social and Economic Impacts / Conclusions and Recommendations / Referemce