Service Security and Privacy as a Socio-Technical Problem: Literature review, analysis methodology and challenge domains

Published online September 2015 accepted: 15 September 2014Published online September 2015 accepted: 15 September 2014The security and privacy of the data that users transmit, more or less deliberately, to modern services is an open problem. It is not solely limited to the actual Internet traversal, a sub-problem vastly tackled by consolidated research in security protocol design and analysis. By contrast, it entails much broader dimensions pertaining to how users approach technology and understand the risks for the data they enter. For example, users may express cautious or distracted personas depending on the service and the point in time; further, pre-established paths of practice may lead them to neglect the intrusive privacy policy offered by a service, or the outdated protections adopted by another. The approach that sees the service security and privacy problem as a socio-technical one needs consolidation. With this motivation, the article makes a threefold contribution. It reviews the existing literature on service security and privacy, especially from the socio-technical standpoint. Further, it outlines a general research methodology aimed at layering the problem appropriately, at suggesting how to position existing findings, and ultimately at indicating where a transdisciplinary task force may fit in. The article concludes with the description of the three challenge domains of services whose security and privacy we deem open socio-technical problems, not only due to their inherent facets but also to their huge number of users

Stakeholder involvement, motivation, responsibility, communication: How to design usable security in e-Science

e-Science projects face a difficult challenge in providing access to valuable computational resources, data and software to large communities of distributed users. Oil the one hand, the raison d'etre of the projects is to encourage members of their research communities to use the resources provided. Oil the other hand, the threats to these resources from online attacks require robust and effective Security to mitigate the risks faced. This raises two issues: ensuring that (I) the security mechanisms put in place are usable by the different users of the system, and (2) the security of the overall system satisfies the security needs of all its different stakeholders. A failure to address either of these issues call seriously jeopardise the success of e-Science projects.The aim of this paper is to firstly provide a detailed understanding of how these challenges call present themselves in practice in the development of e-Science applications. Secondly, this paper examines the steps that projects can undertake to ensure that security requirements are correctly identified, and security measures are usable by the intended research community. The research presented in this paper is based Oil four case studies of c-Science projects. Security design traditionally uses expert analysis of risks to the technology and deploys appropriate countermeasures to deal with them. However, these case studies highlight the importance of involving all stakeholders in the process of identifying security needs and designing secure and usable systems.For each case study, transcripts of the security analysis and design sessions were analysed to gain insight into the issues and factors that surround the design of usable security. The analysis concludes with a model explaining the relationships between the most important factors identified. This includes a detailed examination of the roles of responsibility, motivation and communication of stakeholders in the ongoing process of designing usable secure socio-technical systems such as e-Science. (C) 2007 Elsevier Ltd. All rights reserved

Exploratory Study of the Privacy Extension for System Theoretic Process Analysis (STPA-Priv) to elicit Privacy Risks in eHealth

Context: System Theoretic Process Analysis for Privacy (STPA-Priv) is a novel privacy risk elicitation method using a top down approach. It has not gotten very much attention but may offer a convenient structured approach and generation of additional artifacts compared to other methods. Aim: The aim of this exploratory study is to find out what benefits the privacy risk elicitation method STPA-Priv has and to explain how the method can be used. Method: Therefore we apply STPA-Priv to a real world health scenario that involves a smart glucose measurement device used by children. Different kinds of data from the smart device including location data should be shared with the parents, physicians, and urban planners. This makes it a sociotechnical system that offers adequate and complex privacy risks to be found. Results: We find out that STPA-Priv is a structured method for privacy analysis and finds complex privacy risks. The method is supported by a tool called XSTAMPP which makes the analysis and its results more profound. Additionally, we learn that an iterative application of the steps might be necessary to find more privacy risks when more information about the system is available later. Conclusions: STPA-Priv helps to identify complex privacy risks that are derived from sociotechnical interactions in a system. It also outputs privacy constraints that are to be enforced by the system to ensure privacy.Comment: author's post-prin

E-Government evaluation factors: Citizen’s perspective

The e-government field is growing to a considerable size, both in its contents and position with respect to other research fields. The government to citizen segment of egovernment is taking the lead in terms of its importance and size. Like the evaluation of all other information systems initiatives, the evaluation of egovernments in both theory and practice has proved to be important but complex. The complexity of evaluation is mostly due to the multiple perspectives involved, the difficulties of quantifying benefits, and the social and technical context of use. The importance of e-government evaluation is due to the enormous investment of governments on delivering e-government services, and to the considerable pace of growing in the e-government field. However, despite the importance of the evaluation of e-government services, literature shows that e-government evaluation is still an immature area in terms of development and management. This work is part of a research effort that aims to develop a holistic evaluation framework for e-government systems. The main aim of this paper is to investigate the citizen’ perspective in evaluating e-government services, and present a set of evaluating factors that influence citizens’ utilization of e-government services. These evaluation factors can serve as part of an e-government evaluation framework. Moreover, the evaluation factors can also be used as means of providing valuable feedback for the planning of future egovernment initiatives

Innovative public governance through cloud computing: Information privacy, business models and performance measurement challenges

Purpose: The purpose of this paper is to identify and analyze challenges and to discuss proposed solutions for innovative public governance through cloud computing. Innovative technologies, such as federation of services and cloud computing, can greatly contribute to the provision of e-government services, through scaleable and flexible systems. Furthermore, they can facilitate in reducing costs and overcoming public information segmentation. Nonetheless, when public agencies use these technologies, they encounter several associated organizational and technical changes, as well as significant challenges. Design/methodology/approach: We followed a multidisciplinary perspective (social, behavioral, business and technical) and conducted a conceptual analysis for analyzing the associated challenges. We conducted focus group interviews in two countries for evaluating the performance models that resulted from the conceptual analysis. Findings: This study identifies and analyzes several challenges that may emerge while adopting innovative technologies for public governance and e-government services. Furthermore, it presents suggested solutions deriving from the experience of designing a related platform for public governance, including issues of privacy requirements, proposed business models and key performance indicators for public services on cloud computing. Research limitations/implications: The challenges and solutions discussed are based on the experience gained by designing one platform. However, we rely on issues and challenges collected from four countries. Practical implications: The identification of challenges for innovative design of e-government services through a central portal in Europe and using service federation is expected to inform practitioners in different roles about significant changes across multiple levels that are implied and may accelerate the challenges' resolution. Originality/value: This is the first study that discusses from multiple perspectives and through empirical investigation the challenges to realize public governance through innovative technologies. The results emerge from an actual portal that will function at a European level. © Emerald Group Publishing Limited

SensorCloud: Towards the Interdisciplinary Development of a Trustworthy Platform for Globally Interconnected Sensors and Actuators

Although Cloud Computing promises to lower IT costs and increase users' productivity in everyday life, the unattractive aspect of this new technology is that the user no longer owns all the devices which process personal data. To lower scepticism, the project SensorCloud investigates techniques to understand and compensate these adoption barriers in a scenario consisting of cloud applications that utilize sensors and actuators placed in private places. This work provides an interdisciplinary overview of the social and technical core research challenges for the trustworthy integration of sensor and actuator devices with the Cloud Computing paradigm. Most importantly, these challenges include i) ease of development, ii) security and privacy, and iii) social dimensions of a cloud-based system which integrates into private life. When these challenges are tackled in the development of future cloud systems, the attractiveness of new use cases in a sensor-enabled world will considerably be increased for users who currently do not trust the Cloud.Comment: 14 pages, 3 figures, published as technical report of the Department of Computer Science of RWTH Aachen Universit

TIKD: A trusted integrated knowledge dataspace for sensitive healthcare data sharing

This paper presents the Trusted Integrated Knowledge Dataspace (TIKD), a new dataspace, based on linked data technologies and trusted data sharing, that supports integrated knowledge graphs for sensitive application environments such as healthcare. State-of-the-art shared dataspaces do not consider sensitive data and privacy-aware log records as part of their solutions, defining only how to access data. TIKD complements dataspace security approaches through trusted data sharing that considers personal data handling, data privileges, pseudonymization of user activity logging, and privacy-aware data interlinking services. TIKD was implemented on the Access Risk Knowledge(ARK) Platform, a socio-technical risk governance system, and deployed as part of the ARK-Virus Project which aims to govern the risk management of Personal Protection Equipment (PPE)across a group of collaborating healthcare institutions. The ARK Platform was evaluated, both before and after implementing the TIKD, using the ISO 27001 Gap Analysis Tool (GAT) which determines compliance with the information security standard.The results of the evaluation indicated that compliance with ISO 27001 increased from 50% to 85%. The evaluation also provided a set of recommended actions to meet the remaining requirements of the ISO 27001 standard. TIKD provides a collaborative environment, based on knowledge graph integration and GDPR-compliant personal data handling, as part of the data security infrastructure. As a result of this work, a new trusted data security methodology, based on personal data handling,data privileges, access control context specification, and privacy-aware data interlinking, was developed using a knowledge graph approac

The Application of AHP Model to Guide Decision Makers: A Case Study of E-banking Security

Changes in technology have resulted in new ways for bankers to deliver their services to costumers. Electronic banking systems in various forms are the evidence of such advancement. However, information security threats also evolving along this trend. This paper proposes the application of Analytic Hierarchy Process (AHP) methodology to guide decision makers in banking industries to deal with information security policy. The model is structured according aspects of information security policy in conjunction with information security elements. We found that cultural aspect is valued on the top priority among other security aspects, while confidentiality is considered as the most important factor in terms of information security elements.Comment: 5 page