Implementing SaaS Solution for CRM

Greatest innovations in virtualization and distributed computing have accelerated interest in cloud computing (IaaS, PaaS, SaaS, aso). This paper presents the SaaS prototype for Customer Relationship Management of a real estate company. Starting from several approaches of e-marketing and SaaS features and architectures, we adopted a model for a CRM solution using SaaS Level 2 architecture and distributed database. Based on the system objective, functionality, we developed a modular solution for solve CRM and e-marketing targets in real estate companies.E-Marketing, SaaS Architecture, Modular Development

Grid-enabled Workflows for Industrial Product Design

This paper presents a generic approach for developing and using Grid-based workflow technology for enabling cross-organizational engineering applications. Using industrial product design examples from the automotive and aerospace industries we highlight the main requirements and challenges addressed by our approach and describe how it can be used for enabling interoperability between heterogeneous workflow engines

Understanding Internet Co-Branding Deals

The Internet has spawned new business practices regarding the ways users access and obtain information and services. Because linking can create a network of web pages that appear integrated and seamless to users, many Internet companies enter what are known as co-branding relationships. This article addresses a common type of co-branding relationship in which a provider maintains a set of pages ( the co-branded site ) that looks and feels like the brander\u27s web site. The co-branded site is promoted on the brander\u27s web site through linking

Quality of service monitoring: Performance metrics across proprietary content domains

We propose a quality of service (QoS) monitoring program for broadband access to measure the impact of proprietary network spaces. Our paper surveys other QoS policy initiatives, including those in the airline, and wireless and wireline telephone industries, to situate broadband in the context of other markets undergoing regulatory devolution. We illustrate how network architecture can create impediments to open communications, and how QoS monitoring can detect such effects. We present data from a field test of QoS-monitoring software now in development. We suggest QoS metrics to gauge whether information "walled gardens" represent a real threat for dividing the Internet into proprietary spaces. To demonstrate our proposal, we are placing our software on the computers of a sample of broadband subscribers. The software periodically conducts a battery of tests that assess the quality of connections from the subscriber's computer to various content sites. Any systematic differences in connection quality between affiliated and non-affiliated content sites would warrant research into the behavioral implications of those differences. QoS monitoring is timely because the potential for the Internet to break into a loose network of proprietary content domains appears stronger than ever. Recent court rulings and policy statements suggest a growing trend towards relaxed scrutiny of mergers and the easing or elimination of content ownership rules. This policy environment could lead to a market with a small number of large, vertically integrated network operators, each pushing its proprietary content on subscribers.Comment: 29th TPRC Conference, 200