User Intent Prediction in Information-seeking Conversations

Conversational assistants are being progressively adopted by the general population. However, they are not capable of handling complicated information-seeking tasks that involve multiple turns of information exchange. Due to the limited communication bandwidth in conversational search, it is important for conversational assistants to accurately detect and predict user intent in information-seeking conversations. In this paper, we investigate two aspects of user intent prediction in an information-seeking setting. First, we extract features based on the content, structural, and sentiment characteristics of a given utterance, and use classic machine learning methods to perform user intent prediction. We then conduct an in-depth feature importance analysis to identify key features in this prediction task. We find that structural features contribute most to the prediction performance. Given this finding, we construct neural classifiers to incorporate context information and achieve better performance without feature engineering. Our findings can provide insights into the important factors and effective methods of user intent prediction in information-seeking conversations.Comment: Accepted to CHIIR 201

Applying Deep Learning to Answer Selection: A Study and An Open Task

We apply a general deep learning framework to address the non-factoid question answering task. Our approach does not rely on any linguistic tools and can be applied to different languages or domains. Various architectures are presented and compared. We create and release a QA corpus and setup a new QA task in the insurance domain. Experimental results demonstrate superior performance compared to the baseline methods and various technologies give further improvements. For this highly challenging task, the top-1 accuracy can reach up to 65.3% on a test set, which indicates a great potential for practical use.Comment: To appear in the proceedings of ASRU 201