Calendar.help: Designing a Workflow-Based Scheduling Agent with Humans in the Loop

Although information workers may complain about meetings, they are an essential part of their work life. Consequently, busy people spend a significant amount of time scheduling meetings. We present Calendar.help, a system that provides fast, efficient scheduling through structured workflows. Users interact with the system via email, delegating their scheduling needs to the system as if it were a human personal assistant. Common scheduling scenarios are broken down using well-defined workflows and completed as a series of microtasks that are automated when possible and executed by a human otherwise. Unusual scenarios fall back to a trained human assistant who executes them as unstructured macrotasks. We describe the iterative approach we used to develop Calendar.help, and share the lessons learned from scheduling thousands of meetings during a year of real-world deployments. Our findings provide insight into how complex information tasks can be broken down into repeatable components that can be executed efficiently to improve productivity.Comment: 10 page

Relation Classification with Limited Supervision

Large reams of unstructured data, for instance in form textual document collections containing entities and relations, exist in many domains. The process of deriving valuable domain insights and intelligence from such documents collections usually involves the extraction of information such as the relations between the entities in such collections. Relation classification is the task of detecting relations between entities. Supervised machine learning models, which have become the tool of choice for relation classification, require substantial quantities of annotated data for each relation in order to perform optimally. For many domains, such quantities of annotated data for relations may not be readily available, and manually curating such annotations may not be practical due to time and cost constraints. In this work, we develop both model-specific and model-agnostic approaches for relation classification with limited supervision. We start by proposing an approach for learning embeddings for contextual surface patterns, which are the set of surface patterns associated with entity pairs across a text corpus, to provide additional supervision signals for relation classification with limited supervision. We find that this approach improves classification performance on relations with limited supervision instances. However, this initial approach assumes the availability of at least one annotated instance per relation during training. In order to address this limitation, we propose an approach which formulates the task of relation classification as that of textual entailment. This reformulation allows us to use the textual descriptions of relations to classify their instances. It also allows us to utilize existing textual entailment datasets and models to classify relations with zero supervision instances. The two methods proposed previously rely on the use of specific model architectures for relation classification. Since a wide variety of models have been proposed for relation classification in the literature, a more general approach is thus desirable. We subsequently propose our first model-agnostic meta-learning algorithm for relation classification with limited supervision. This algorithm is applicable to any gradient-optimized relation classification model. We show that the proposed approach improves the predictive performance of two existing relation classification models when supervision for relations is limited. Next, because all the approaches we have proposed so far assume the availability of all supervision needed for classifying relations prior to model training, they are unable to handle the case when new supervision for relations becomes available after training. Such new supervision may need to be incorporated into the model to enable it classify new relations or to improve its performance on existing relations. Our last approach addresses this short-coming. We propose a model-agnostic algorithm which enables relation classification models to learn continually from new supervision as it becomes available, while doing so in a data-efficient manner and without forgetting knowledge of previous relations

A Survey on Few-Shot Class-Incremental Learning

Large deep learning models are impressive, but they struggle when real-time data is not available. Few-shot class-incremental learning (FSCIL) poses a significant challenge for deep neural networks to learn new tasks from just a few labeled samples without forgetting the previously learned ones. This setup easily leads to catastrophic forgetting and overfitting problems, severely affecting model performance. Studying FSCIL helps overcome deep learning model limitations on data volume and acquisition time, while improving practicality and adaptability of machine learning models. This paper provides a comprehensive survey on FSCIL. Unlike previous surveys, we aim to synthesize few-shot learning and incremental learning, focusing on introducing FSCIL from two perspectives, while reviewing over 30 theoretical research studies and more than 20 applied research studies. From the theoretical perspective, we provide a novel categorization approach that divides the field into five subcategories, including traditional machine learning methods, meta-learning based methods, feature and feature space-based methods, replay-based methods, and dynamic network structure-based methods. We also evaluate the performance of recent theoretical research on benchmark datasets of FSCIL. From the application perspective, FSCIL has achieved impressive achievements in various fields of computer vision such as image classification, object detection, and image segmentation, as well as in natural language processing and graph. We summarize the important applications. Finally, we point out potential future research directions, including applications, problem setups, and theory development. Overall, this paper offers a comprehensive analysis of the latest advances in FSCIL from a methodological, performance, and application perspective

A Survey on Few-Shot Class-Incremental Learning

Large deep learning models are impressive, but they struggle when real-time data is not available. Few-shot class-incremental learning (FSCIL) poses a significant challenge for deep neural networks to learn new tasks from just a few labeled samples without forgetting the previously learned ones. This setup can easily leads to catastrophic forgetting and overfitting problems, severely affecting model performance. Studying FSCIL helps overcome deep learning model limitations on data volume and acquisition time, while improving practicality and adaptability of machine learning models. This paper provides a comprehensive survey on FSCIL. Unlike previous surveys, we aim to synthesize few-shot learning and incremental learning, focusing on introducing FSCIL from two perspectives, while reviewing over 30 theoretical research studies and more than 20 applied research studies. From the theoretical perspective, we provide a novel categorization approach that divides the field into five subcategories, including traditional machine learning methods, meta learning-based methods, feature and feature space-based methods, replay-based methods, and dynamic network structure-based methods. We also evaluate the performance of recent theoretical research on benchmark datasets of FSCIL. From the application perspective, FSCIL has achieved impressive achievements in various fields of computer vision such as image classification, object detection, and image segmentation, as well as in natural language processing and graph. We summarize the important applications. Finally, we point out potential future research directions, including applications, problem setups, and theory development. Overall, this paper offers a comprehensive analysis of the latest advances in FSCIL from a methodological, performance, and application perspective